Manage end-to-end recruitment processes (job posting, screening, interviewing, onboarding).Maintain employee records, attendance, and leave management.Manage and Create Training calendar and sharing the same with the group for Meeting.Handle payroll processing and employee benefits.Draft and implement HR policies, procedures, and employee handbooks.Manage employee grievance handling, conflict resolution, and disciplinary actions.Support performance appraisal cycles and employee engagement activities.Organize training and development programs for employee growth.Scheduling meetings of HODs and Stakeholders Oversee office administration, housekeeping, and facility management.Manage vendor coordination for office supplies, utilities, and service contracts.Handle travel and accommodation arrangements for staff.Maintain records of company assets (IT equipment, office supplies, safety gear).Supervise security and maintenance activities.Ensure workplace safety, health, and environmental compliance

Create and manage engaging content for the companys LinkedIn and Instagram pages. Handle content for the MD’s LinkedIn profile. Design marketing materials like brochures and flyers. Should have the Knowledge of Social media Troubleshoot and resolve IT issues within the company. Maintain company software and hardware. ERP System Management Standardize and optimize the company’s ERP system. Provide training and support to employees using the ERP system.

Monitor all dispatches to ensure they are completed on time, addressing any delays by notifying the concerned salesperson to inform the customer.Regularly update and maintain daily dispatch data, including sales reports, and verify all courier challan details.Generate and process ERP, PI, and sales orders within 24 hours to ensure prompt order fulfillment.Provide the sales team with product photos, dimensions, and catalogs as required for their customer interactions.Address and resolve customer inquiries, ensuring proper communication and timely responses.Oversee the replacement process with the warehouse team and ensure seamless delivery to customers.Follow up with customers regarding pending payments to ensure timely receipts.Assist the field sales team by providing necessary support for sales activities and helping to coordinate tasks within the sales department.• Work closely with different departments to ensure smooth operations and timely completion of tasks. Oversee the replacement document process, collaborating with relevant teams to ensure accuracy. Assist in managing expo-related activities, including preparation, coordination, and customer interaction at events.

.Roles and Responsibilities: Oversee regional sales activities also make the monthly report for his own region, ensuring the achievement of sales targets and business growth.Plan and organize client visits both locally and out of station, ensuring alignment with sales strategies.Prepare and maintain a detailed travel schedule for client visits and ensure timely follow-ups with clients. Prepare and manage the monthly Sales reports required to present to the Sales head to show that it aligns with the set yearly target. Effectively manage client grievances by coordinating with the group and ensuring timely resolution.Handle customer calls regarding sales inquiries and product queries, providing detailed information and solutions.Coordinate sales efforts and ensure timely follow-ups to convert leads into customers.Follow up with customers for payment collections and resolve any payment-related issues.Contact customers for overdue payments and coordinate with the finance team to ensure collections.Address customer suggestions for project planning, ensuring timely execution of the project and meeting customer needs.Act as a liaison for unresolved grievances, escalating issues to senior management when necessary.Work in close collaboration with the inhouse sales team, warehouse personnel, and the product development team to ensure smooth coordination of sales orders. Oversee product training for customers and internal teams, ensuring up-to-date knowledge on the product offerings.Collaborate with the sales team to integrate customer feedback into product offerings, ensuring prompt and effective responses to customer input.Skills: B2B Sales Expertise Customer Relationship Management Strong Communication Skills Knowledge of English & local language is must. Analytical Decision-Making Problem-Solving Ability Project Management Skills Effective Team Collaboration