Key Responsibilities: SaaS Configuration and Administration · Deep understanding of SaaS platform setup, user roles, permissions, and feature configurations. · Confidently configures system modules, user roles, fields, forms, workflows, and rules. · Understands dependencies and system behaviours to avoid conflicts or misconfigurations. · Stays updated on new platform features and configuration options. · Experience with one or more SaaS platforms a plus System Administration and Platform Knowledge · Manages user provisioning, access control, and security settings. · Performs regular system checks, updates, and ensures compliance with governance. · Uses admin consoles and dashboards effectively. Workflow & Automation Tools · Ability to configure and manage automation rules, triggers, and workflows within the platform. · Experience with tools like Zapier, Workato, or native automation features in the SaaS product a plus Data Management · Understanding of data structures, schema configuration, and relationship mapping. · Skills in importing/exporting, cleansing, and transforming data. API & Integration- Basics · Basic understanding of APIs, webhooks, and how SaaS products integrate with other systems. · Experience with integration platforms or iPaaS solutions is a plus. Business Process Mapping · Experience translating business processes into system configurations or customized workflows. Troubleshooting & Root Cause Analysis · Ability to diagnose system or user errors and resolve configuration-related issues efficiently. Stakeholder Management · Ability to communicate clearly with both technical teams and non-technical users. Documentation & Training · Create user-friendly documentation and SOPs for configurations and workflows. · Deliver training sessions to users and support teams post-configuration.

The Editorial Analyst is responsible for delivering high-quality daily newsletters and supporting the development of new editorial systems and products . Key duties include curating and producing accurate daily newsletters that summarise key developments across social and news media, while meeting client deadlines and maintaining editorial standards. The role requires using strong editorial judgment, excellent writing skills, and the ability to distil large volumes of information into clear, concise, and engaging summaries, ensuring clarity, consistency, and accuracy. The Editorial Analyst supports the optimization of workflows and content management systems, and supports client service delivery by aligning briefs and editorial guidelines, providing regular updates on deliverables, and making suggestions for improvements internally and for the client. Responsibilities Writing, editing and reviewing various newsletters - social media, news media, topic focused, client focused, risk focused - working with the content management systems. Supporting set up of new deliverables, searches required across systems, and optimisation of both set up and client output. Maintaining standards and quality of all services, maintaining an objective point of view, maintaining accuracy according to the shared brief, and adapting tone, format and structure to client requirements. Meeting tight deadlines in a fast-paced environment while maintaining high editorial standards. Providing key internal client coordinators with feedback on the latest status of deliverables, including any editorial adjustments and operational efficiencies. Supporting client interactions and touchpoints, working with internal colleagues, to optimise the set up of searches and the brief, suggest improvements, and maintain updates to client documentation, such as newsletter guidelines and keyword lists. Skills Experience in journalism, editorial writing, media analysis, or content production. Strong writing and editing skills, with the distill complex or lenghty information into concise takeaways. Familiarity with news cycles and social media trends Analytical mindset, with the ability to assess sentiment, trends, and the impact of media narratives Excellent attention to detail and fact-checking skills. Ability to work under pressure and meet multiple daily deadlines. Experience with newsletter platforms and social listening tools Quality control experience, for example in reviewing or signing off client deliverables