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2.0 - 4.0 years

3 - 6 Lacs

bengaluru

Work from Office

Back Key Responsibilities Perform end-to-end testing of contact centre applications (voice, chat, email, and digital channels), Validate IVR call flows, call routing, agent desktop functionalities Execute functional, regression, UAT testing for contact centre platforms, Work closely with developers, product owners, and business teams to identify and resolve issues, Create and maintain test plans, test cases, and defect reports in tools like JIRA or TestRail, Ensure voice quality, latency, and call handling performance meet defined SLAs, Participate in API testing for backend services supporting contact centre operations, Required Skills Strong in Manual Testing, Strong understanding of Conta...

Posted 4 hours ago

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