5 Positive Mindset Jobs

As a Customer Service Senior Analyst - Voice at Accenture, you will be responsible for managing a team and continuously enhancing operating practices to deliver value-added opportunities for optimizing client service provision. Your role will involve working as part of the management team to meet SLAs, targets, and objectives through effective staff management. You should have good communication skills and a solid understanding of Customer Support metrics. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, as well as managing unplanned interruptions to restore normal service operations for voice interactions as quickly as possible. Key Responsibilities: - People management - Driving issues to resolution with good problem-solving skills - Demonstrating good interpersonal and administration skills - Responding to requests from all levels of the organization - Being a team player with a positive mindset - Possessing planning & organization skills - Motivating the team with excellent call handling skills, including complex & escalated calls - Supporting Client organization, both on-shore and off-shore teams, Customer Relationship team, and retained client organization 24*7 - Being flexible to travel onshore if required and working on a flexible basis as determined by business needs Operational Responsibilities: - Managing operations from a process & measurement standpoint - Maintaining regular communications with the team on performance expectations - Defining processes and procedures with client/Account Executive/Onshore team - Setting and assessing representatives" performance expectations and creating individual action plans - Conducting briefings, team meetings, and addressing performance and attendance issues promptly - Assisting with scheduling and forecasting staff to maintain optimal service levels - Developing reward and recognition programs for teams and managing escalated customer inquiries/complaints - Analyzing data and proposing process improvements with a strong focus on people People Management Responsibilities: - Leading and managing Level 11 to Level 13 direct reports - Determining training needs for team members - Coaching individuals on performance improvement while providing positive feedback - Building client relationships and driving productivity in the respective process - Managing day-to-day operations based on SLAs and ensuring seamless service delivery Qualifications: - Any Graduation About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees delivering technology and human ingenuity to clients in more than 120 countries, Accenture focuses on creating value and shared success for clients, people, shareholders, partners, and communities. For more information, visit www.accenture.com.,

You should possess excellent communication skills, along with a passion for the subject matter and a strong willingness to learn. Being able to work effectively in a team, having a positive mindset, and possessing sound conceptual knowledge are essential qualities for this role. This is a full-time, permanent position with benefits including commuter assistance, provided food, health insurance, leave encashment, and a Provident Fund. The work schedule is day shift from Monday to Friday, and there is a yearly bonus offered. The ability to commute to Faridabad, Uttar Pradesh is required, or the willingness to relocate before starting work is preferred. A Master's degree is preferred for this role, and a minimum of 3 years of total work experience is required. The work location is in person, and the application deadline is 23/03/2025, with an expected start date of 01/04/2025.,

As a part of our team at one of the major landmarks of Murthal Highway, you will be responsible for delivering exceptional service to our guests. Your positive mindset and approachable demeanor will contribute to creating a warm and welcoming atmosphere. Utilizing your natural people skills, you will engage with our guests and ensure that their experience exceeds expectations. In this role, you will be working 12-hour shifts, offering a competitive salary in the range of 16000-20000 along with food benefits. Our establishment is known for its freshly prepared healthy food, homemade sweets, and inviting ambiance. If you have a passion for hospitality and a drive to provide top-notch service, we invite you to join our team. Key Requirements: - Positive mindset and approachable demeanor - Natural people skills - Desire to deliver an experience beyond guest expectations If you possess these qualities and are eager to be a part of a dynamic team dedicated to excellence in customer service, we look forward to receiving your application.,

As a Business Development Executive at Cyd Education Consultancy, your primary responsibility will be to connect with students and parents in order to help them achieve their academic dreams. You will be expected to generate leads, promote our services, guide students through admissions and career choices, and ultimately work towards achieving growth and enrollment targets. We are looking for candidates who are graduates in any field, with a preference for Business or Marketing background. While 3 years of experience is desirable, we also welcome freshers who have strong communication skills. The ideal candidate should possess excellent communication and negotiation abilities, along with a goal-oriented and positive mindset. Joining our team will provide you with a competitive salary along with incentives, opportunities for career growth and training, and a supportive work culture. If you are ready to be a part of a dynamic team that is dedicated to shaping bright futures, we encourage you to apply now by sending your resume to cydjobs@cyd.co.in or cydeducationconsultancy@gmail.com. For further inquiries, you can contact us at +91 63033 71778.,

Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founders Capital, and the likes of Kunal Shah, Amrish Rao as angel investors. We are seeking an individual who is enthusiastic about developing and excelling in a Talent Acquisition role. If you are passionate about matching the right individuals with the right opportunities and comprehend the significant impact a stellar hire can have on a company's success, then this role offers an ideal environment for your growth. Understanding how valuable the right talent can be in elevating a team, we are excited to engage with you. In this role, you will be responsible for: - Scheduling and coordinating interviews, as well as collecting feedback - Collaborating closely with hiring managers for profile screening and job description preparation - Activating job postings, updating the Applicant Tracking System (ATS), and providing regular pipeline updates - Offering innovative ideas to streamline the hiring process - Proactively communicating with candidates to ensure a seamless experience Minimum Qualifications: - Previous internship experience (at least 2 to 4 months) in hiring coordination - Proficient in articulating and communicating the employer brand - Natural aptitude for sales - Strong team player with a positive attitude, motivation, and eagerness to learn - Exposure to a fast-paced and dynamic business setting is advantageous Preferred Qualifications: - Exceptional multitasking abilities - Keen attention to detail - Self-motivated and proactive approach - Familiarity with Applicant Tracking Systems (ATS) - Strong collaborative and teamwork skills - Positive and candidate-centric mindset Why join us - Progress alongside the Talent Acquisition team with exposure, ownership, and learning opportunities - Gain hands-on experience in end-to-end recruitment within a fast-paced environment - Enjoy perks such as free office meals (lunch & dinner), a generous leave policy, quarterly rewards, and recognition programs - Participate in the referral program with attractive incentives - Access to the latest gadgets and tools - Opportunity for conversion to a full-time role based on performance and business needs - Engage in team offsites, fun events, learning sessions, workshops, and mentorship programs - Benefit from flexible working hours - Obtain an internship completion certificate and detailed feedback Trusted by leading investors such as Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founders Capital, and esteemed angels Kunal Shah and Amrish Rao, Fam offers a dynamic team environment. Our people-first approach is evident in our inclusive leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. If you are looking to be part of a vibrant and talented team in the startup space, Fam could be the perfect fit for you. Follow our adventures at @lifeatfam.,