111 Portuguese Jobs - Page 4

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Project Description Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Language - English & French Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Good to Have: Language - German/ Spanish, Portuguese Additional Information (Travel & Shift, etc.) Willing to work from the office premises. Flexible & Open to work in 24*7 environment. Total Experience Expected: 02-04 years

Job Title: Audio Annotation Specialist Multilingual Languages Required: Portuguese, French, Italian, German, Spanish, Chinese, Japanese, Korean, Cantonese. Job Type: Fulltime Freelancing Mode: Remote/WFH (Laptop with good network) Timing: 08:30AM to 06:30PM (Monday to Friday and alternative Saturday) Interview Process: 3 rounds of virtual interviews. Role Overview We are seeking detail-oriented and linguistically skilled Audio Annotation Specialists to work on a high-impact AI training project. The role involves evaluating and editing machine-generated responses based on audio files in the target language and transcripts, ensuring accuracy, completeness, and professionalism. Key Responsibilities Comprehend and analyze audio files across various domains such as customer support, 911 calls, doctor-patient conversations, sales, and education. Review and improve model-generated summaries, ensuring responses are: Complete – covering all relevant points Succinct – brief yet informative Faithful – factually accurate and grounded in the transcript Professional – using appropriate tone and language Review speaker identities and roles based on audio cues and transcripts. Adhere strictly to provided SOPs and guidelines. Meet quality and consensus standards across tasks. Required Skills & Competencies Fluency in one or more of the required languages and strong command of English (reading and writing). Strong audio comprehension skills with ability to understand accents, tone, and speaker roles. Experience in linguistic annotation, transcription, or NLP-related projects is a plus. Ability to edit and refine summaries to improve clarity and precision. High attention to detail and strong judgment in identifying inaccuracies or ambiguity. Ability to follow complex SOPs and adapt to evolving instructions. Nice to Have Familiarity with contact center data, medical calls, or multilingual transcription. Prior experience with annotation tools/platforms. Background in linguistics, translation, journalism, or AI data work.

Hi, Please find the job details. We are seeking a motivated and detail-oriented Order Management Specialist with strong Portuguese language proficiency (minimum B1 level) to join our team in Gurugram. In this role, you will manage the end-to-end process of customer order handlingfrom order entry to fulfillmentwhile ensuring a seamless customer experience through timely coordination and resolution of queries. Experience in Order Management or Order-to-Cash (O2C) processes is a plus, but not required. Key Responsibilities: 1) Manage the complete order lifecycle, including processing customer purchase orders in a timely and accurate manner. 2) Coordinate with internal teams such as Supply Chain and external partners including logistics providers to ensure on-time delivery. 3) Serve as the primary point of contact for Portuguese-speaking customers, addressing inquiries and resolving issues effectively. 4) Monitor order status and proactively communicate updates or delays to customers. 5) Ensure all transactions and communications are properly documented in line with company procedures. 6) Support process improvement initiatives and ensure compliance with internal controls and service level standards. Qualifications & Requirements: Portuguese language proficiency minimum B1 level (reading, writing, and speaking) is mandatory. Excellent communication and interpersonal skills. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency in MS Office; experience with ERP systems is an advantage. Shift Window :- 5pm - 4am (Any 9.5Hour Shift) Duration: 1 years (can be extendable) Address: Gurugram, Haryana 122001 Shift: 5pm - 4am Please refer if you have any references. Max ctc per month:60k- 65k/month

Job Requirements: o Guide research process and deliverables of proprietary projects o Oversee efforts of the individuals conducting research, and write reports o Work with the senior management of the practice, develop/refine the scope of studies, scheduling, budget, and client deliverables o Drive staff performance to the successful completion of studies o Assure the content and quality of the studies o Write/Review the reports for proprietary studies o Work with the project team to conduct analysis, develop appraisal and recommendations, and prepare presentations and all supporting documentation o Present the findings of the project to the client o From time to time, conduct selected primary interviews to obtain critical insights and information o Assist with the growth and development of practices o Working with the Director and VP of the Chemicals and Material practice, develop/refine proposals in response to client requests, including scope,scheduling, budget, and client deliverables o Maintain and develop client relationships o Assist with business development meetings and presentations o Identify enhancements to project deliverables and work processes o Develop the practices junior staff Essential Job Requirements: o At least seven years of experience in consulting, manufacturing, or process engineering preferably in the chemical industry o Experience developing, managing, and presenting project results to senior management, either internal or external o Ability to work independently, as well as part of a multinational team o Analytical, communication, presentation, and facilitation skills o Ability to manage, mentor, and motivate in a team environment to achieve results that meet or exceed client expectations o Bachelors degree in Chemistry, Engineering (preferably Chemical), or a related field; MBA is a plus o Excellent organization skills and ability to meet deadlines o Foreign language skills are a plus Experience 7 - 12 Years Industry Corporate Planning & Strategy Management Consulting Qualification B.E, M.B.A/PGDM, M.Tech Key Skills Project Leader Chemical Analyst Primary Research Secondary Research Market Analyst

Guide research process and deliverables of proprietary projects o Oversee efforts of the individuals conducting research, and write reports o Work with the senior management of the practice, develop/refine the scope of studies, scheduling, budget, and client deliverables o Drive staff performance to the successful completion of studies o Assure the content and quality of the studies o Write/Review the reports for proprietary studies o Work with the project team to conduct analysis, develop appraisal and recommendations, and prepare presentations and all supporting documentation o Present the findings of the project to the client o From time to time, conduct selected primary interviews to obtain critical insights and information o Assist with the growth and development of practiceso Working with the Director and VP of the Chemicals and Material practice, develop/refine proposals in response to client requests, including scope,scheduling, budget, and client deliverables o Maintain and develop client relationships o Assist with business development meetings and presentations o Identify enhancements to project deliverables and work processes o Develop the practices junior staff Essential Job Requirements: o At least seven years of experience in consulting, manufacturing, or process engineering preferably in the chemical industry o Experience developing, managing, and presenting project results to senior management, either internal or external o Ability to work independently, as well as part of a multinational team o Analytical, communication, presentation, and facilitation skills o Ability to manage, mentor, and motivate in a team environment to achieve results that meet or exceed client expectations o Bachelors degree in Chemistry, Engineering (preferably Chemical), or a related field; MBA is a plus o Excellent organization skills and ability to meet deadlines o Foreign language skills are a plus o Good oral and written English language skills.

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: Portuguese - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAbility to handle disputesStrong analytical skillsCommitment to qualityWritten and verbal communicationAccounts Receivable (AR) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Order Processing:Receive, validate, and process customer purchase orders in the ERP system -SAP, while ensuring compliance with pricing, contract terms, and inventory availability.Stakeholder Communication:Act as the primary point of contact for order-related queries, providing timely updates on order status, delivery timelines, or issues.Issue Resolution:Coordinate with cross-functional teams (Sales, Logistics, Finance, Warehousing) to resolve order discrepancies, shipment delays, or returns.Documentation & Reporting:Maintain accurate order records, shipping documents, and internal reports. Monitor KPIs such as order cycle time, order accuracy, and fill rate.Compliance & Controls:Ensure all orders are processed in line with internal controls, compliance standards, and audit requirements.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CommunicationsAdaptable and flexibleAbility to work well in a teamAbility to perform under pressureAbility to meet deadlinesProblem-solving skillsCustomer Service ManagementOrder Management Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for immediate job openings for SAP BASIS_Pan India_Contract Skills: SAP BASIS Exp : 4 to 8 Years Location :Pan India Notice Period: Immediate Employment Type:Contract to hire a. Minimum 8years experience working with SAP b. Experience with Solution Manager for system monitoring and job management c. Experience with Oracle Dataguard d. Experience with Oracle Database Administration e. Experience working with support f. May need to use translator tool to communicate in Portuguese and Spanish if required g. Accepts working during Brazilian timezone from 8am BRT until 5pm BRT ( 4:30 pm IST to 1:30am IST ) h. Accepts taking Topgear challenges to work during weekend 2. a. Band level: B2 b. Minimum 4 years experience working with SAP c. Experience with Solution Manager for system monitoring and job management d. Experience working with support e. May need to use translator tool to communicate in Portuguese and Spanish if required f. Accepts working during Brazilian timezone from 9am BRT until 6pm BRT ( 5:30 pm IST to 2:30am IST ) g. Accepts taking Topgear challenges to work during weekend Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

-Responsible for providing clients with some of the best flight deals. -Converting the inbound calls into a sales. -Meeting targets while maintaining quality and accuracy. Required Candidate profile -Proficient in the language. -Must be flexible with shift timing. -Best incentive in the industry.

Job Title: Content Specialist - Spanish Location: Pune, India About This Role: Comscore is looking for a new content specialist who will be responsible for reviewing incomplete title content in a variety of Comscore OnDemand systems and completing information to ensure all data in the Comscore OnDemand systems is accurate. The primary responsibility of this role is to review and complete title information daily accurately and efficiently to meet reporting deadlines. What You’ll Do: Integrate incoming data into Comscore OnDemand systems in an accurate and timely manner. Perform web-based research and data entry to set up new titles with complete and accurate metadata. Troubleshoot data issues to provide accurate and complete information in the Comscore OnDemand systems. Coordinate with IT, Data Analysts, and Client Services to provide complete and accurate information. Provide input and feedback on Content Management user interface and procedures. What You’ll Need: Excellent computer skills in a Microsoft Windows environment, including experience with the Microsoft Office Suite, such as Excel and Outlook. Good understanding of the Spanish Language to understand Spanish Shows and movie titles. Minimum of two years’ experience using internet search engines such as Google and Yahoo! to research issues and obtain information. Exposure to the latest AI Agents is ‘good-to-have’. Minimum of one year of data entry experience in a fast-paced environment. Minimum of one year in a role requiring analytical skills and problem-solving. Minimum of one year of experience in doing analytical or content-related work in the Spanish language. Demonstrated experience providing outstanding attention to detail. Proven ability to complete projects on time and with outstanding accuracy. Demonstrated experience communicating effectively with internal departments both verbally and in writing. Shift Timing: The regular hours for this position will cover a combination of business hours in the US and India – typically 2:30pm-11pm IST. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required. Benefits: Medical Insurance coverage is provided to our employees and their dependants, 100% covered by Comscore; Provident Fund is borne by Comscore, and is provided over and above the gross salary to employees; 26 Annual leave days per annum, divided into 8 Casual leave days and 18 Privilege leave days; Comscore also provides a paid “Recharge Week” over the Christmas and New Year period, so that you can start the new year fresh; In addition, you will be entitled to: 10 Public Holidays; 12 Sick leave days; 5 Paternity leave days; 1 Birthday leave day. Flexible work arrangements; “Summer Hours” are offered from March to May: Comscore offers employees the flexibility to work more hours from Monday to Thursday, and the hours can be offset on Friday from 2:00pm onwards; Employees are eligible to participate in Comscore’s Sodexo Meal scheme and enjoy tax benefits About Comscore: At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com. C omscore is committed to creating an inclusive culture, encouraging diversity. *LI-JL1

- Bachelors degree - Detail-oriented, Project and task management, Time management - Sales and service experience in a service-oriented or contact center environment - Excellent interpersonal written and verbal communication skills. - Must have reliable laptop, internet connection and smartphone - Have a positive attitude and work well with others - Problem solver, self-motivated, leadership strong presentation skills. - As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base - Excellent active listening skills in order to build rapport with customers - Ability to relate and respond to the guests concerns and desires - Must be able to work with Microsoft office apps create reports presentations,Navigate between multiple and concurrent computer application. - Ability to effectively use designated software to manage their book of business Responsibilities - Cruise Booking Agents assist guest by creating a personalized vacation experience - Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center - Book and confirm Cruise reservations by providing comprehensive information about the Cruises - Engage with Guest by addressing needs, answering questions, giving directions and other information - Create and modify reservations - Assist Guest with managing their accounts, and providing appropriate solutions to concerns - Provide Guest Service when problems arise and help find solutions with bookings. - Develop business relationships with Guest and to provide excellent service to our Guests. - Maintain expected productivity including inbound reservations - Passion and knowledge of Cruise Sailings and Ships - Complete all required Company trainings and compliance courses as assigned - Flexible with work schedule, including overtime, weekends, and holidays - Document timely and accurate information about clients interactions - Effectively finalize reservations through our preferred cruise line partners - Sell consultatively and make recommendations to prospects and clients - Meet monthly revenue metric goals - Adhere to company policies, procedures, and business ethics codes - Communicate with customers to maintain relationships and provide excellent customer service - Participate in weekly meetings providing insight and findings Job Description Position Type: Full-time Compensation: Paid Bilingual: Yes, Must: English, Optional: Spanish, Portuguese, Hindi

-Responsible for providing clients with some of the best flight deals. -Converting the inbound calls into a sales. -Meeting targets while maintaining quality and accuracy. HR: 9355408795 Required Candidate profile -Proficient in the language. -Must be flexible with shift timing. -Best incentive in the industry.

Roles and Responsibilities Provide language support to clients through phone calls, emails, or chats. Handle customer inquiries and resolve issues related to banking products and services. Process transactions, answer questions about account balances, interest rates, fees, etc. Escalate complex issues to senior team members when necessary. Maintain accurate records of all interactions with customers. Desired Candidate Profile C1 certified in Portuguese (Brazilian) language proficiency. 0-1 year of experience in a similar role or industry. Strong understanding of foreign languages (Portuguese) for effective communication with international clients. Ability to work flexible shifts including night shifts as required by the business needs.

Key Responsibilities: Translate written documents, emails, and business materials from English to Portuguese and vice versa. Interpret verbal communications during meetings, calls, or training sessions. Ensure consistency of terminology and tone in translated materials. Collaborate with cross-functional teams (marketing, operations, legal, etc.) for localization of content. Review and edit translations for grammatical accuracy, clarity, and style. Assist in creating glossaries, style guides, and translation memory databases. Stay updated with language trends and cultural nuances in Portuguese-speaking regions. Support customer service or client communication in Portuguese when required. Process Cases as per guidelines of the product Address customer concerns, troubleshoot issues, and offer appropriate solutions Should be proficient in Portuguese Should be proficient in English

Responsible for providing clients with some of the best flight deals. Converting the inbound calls into a sales. Meeting targets while maintaining quality and accuracy. Required Candidate profile Proficient in the language. Must be flexible with shift timing. Best incentive in the industry.

Engage Spanish/Portuguese-speaking patients on sleep therapy, billing, and support. Document in Brightree (Client's software), address queries, escalate cases,translate live,and ensure a great experience.Stay updated through ongoing training. Required Candidate profile Fluent in Spanish & Portuguese. Strong communication, confidentiality, and eagerness to learn healthcare systems.Customer service experience preferred.Basic computer skills required. Call:7778009177

Roles and Responsibilities Review and moderate content created by users on the platform, ensuring it adheres to community guidelines and policies. Collaborate with cross-functional teams to develop and implement effective content strategies. Edit and refine written content for accuracy, clarity, and consistency across all platforms. Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines. Provide creative writing support for various marketing initiatives. Desired Candidate Profile 1-5 years of experience in content creation, editing, management, review, or strategy development. Proficiency in Portuguese language (Written ) Strong understanding of content moderation principles and best practices. Excellent writing skills in Portuguese with ability to adapt tone and style according to audience needs.

Job Title - (Preferably IT Industry) > + CTS Analyst + Management Level:11 CTS Analyst Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary : The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanades largest engagements, including complex multi-Market Unit consulting and managed services engagements Own and prepare detailed financial models using Phoenix Tool for deals >$4m. Have a detailed understanding of deal pricing, key commercial terms and risks, key accounting. Prepare detailed CTA and key bullets. Contribute to the drafting Deal Review Memo. Create finance slides for Commercial Reviews. Understand and apply policy and accounting issues. Ensure all solution inputs are received in correct format. Prepare detailed financial analysis and interpreting key changes. Provide pricing input to RFP responses and contract documents. Attend all deal and solution calls. Contribute to the drafting D-ATM. Prepare Sale Booking and CFM handover material. Take notes on all calls attended. Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to support in a project management capacity on developing pricing initiatives. Experience in participating in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss issue areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office.Qualification Experience: Minimum 1 to 2 year(s) of experience is required. Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)

Understanding of Source to contract and procure to pay fundamentals Negotiation experience Analyze problems and situations Use order management systems and tools including SAP Ariba, SAP Fieldglass, CAAPS, Bond, and CSA/SP&I Apply strong pricing evaluation skills Build balanced supplier and client relationships Demonstrate basic negotiations, communication, and contract management skills Desire to learn and take on challenges Ability to reimagine ways of working and promote new ideas to reduce workload while mitigating risk Prepare, send, and track routine agreements for supplier signing, including specific agreements like confidentiality, data privacy, and regional documents. Collaborate with the contract operations and sourcing teams to redline and finalize agreement terms. Load signed agreements into procurement systems and monitor agreement closure and expiration timelines. Provide support and guidance on procurement system processes and supplier onboarding. Maintain alignment between routine agreement management and supplier onboarding processes. Good English communication skills both written and spoken Manage workload and be able to meet deadlines Prioritize workload and manage workload peaks and valleys efficiently Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum 1-2 years in procurement, with a strong understanding of Source-to-Contract and Procure-to-Pay processes. Excellent English communication skills, both written and spoken, with a client-facing approach. Proven ability to build balanced supplier and client relationships. Skilled in problem-solving, data organization, and reporting. Basic knowledge in negotiations, contract management, and communication. Eager to learn, adaptable to new challenges, and innovative in reimagining workflows to improve efficiency and risk management. Preferred technical and professional experience Other language support needed would be a bonusSpanish, Portuguese, Italian, German, Dutch, Japanese, Korean, and Chinese Nice to haveFamiliarity with other procurement applications including Bond, CAAPS, SAP Ariba procure to pay

Job Title - (Preferably IT Industry) > + CTS Senior Analyst + Management Level: Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary : The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanades largest engagements, including complex multi-Market Unit consulting and managed services engagements Own and prepare detailed financial models using Phoenix Tool for deals >$4m. Have a detailed understanding of deal pricing, key commercial terms and risks, key accounting. Prepare detailed CTA and key bullets. Contribute to the drafting Deal Review Memo. Create finance slides for Commercial Reviews. Understand and apply policy and accounting issues. Ensure all solution inputs are received in correct format. Prepare detailed financial analysis and interpreting key changes. Provide pricing input to RFP responses and contract documents. Attend all deal and solution calls. Contribute to the drafting D-ATM. Prepare Sale Booking and CFM handover material. Take notes on all calls attended. Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to support in a project management capacity on developing pricing initiatives. Experience in participating in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss issue areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office. Qualification Experience: Minimum 3 to 5 year(s) of experience of which 1 to 3 years of Deal pricing experience mandatory in Service Industry (Software Services industry) Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)

Job Title - (Preferably IT Industry) > + CTS Specialist + Management Level: Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary : The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanades largest engagements, including complex multi-Market Unit consulting and managed services engagements Support financial aspects for crafting, structuring and closing transactions and ensuring compelling business cases for both Avanade and its clients Preparing and interpreting detailed financial models using bespoke tool set Develop creative and innovative executable deals including leading commercial arrangements, often across multiple concurrent deal opportunities Preparing detailed pricing responses for client submissions and contributing content for client deliverables. Evaluate financial investment performance and underlying costs of an offering through the creation of valuation models, pricing models and preparation of market and competitive assessments Drive globally consistent financial deliverables, ensuring accuracy and compliance with internal policies, GAAP and commercial standards Documenting alignment with guidance, policies on impacts of modelling key financial elements or contractual terms, including COLA, FX, Contingency, Payment Terms Support proposal/project teams through management and ownership of financial landscape of deal review and enabling the transition to delivery Independently performing advanced calculations, analysis, and/or projections Translate detailed financial concepts into usable insights and reports for the business Verify accuracy of outputs from critical financial systems and leading troubleshooting and correction activities as needed Lead workstreams and processes as a part of a larger project/initiative and verify/check the work of junior colleagues Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to lead or support in a project management capacity on developing pricing initiatives. Experience in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss issue areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office. Qualification Experience: Minimum 4 year(s) of experience is required. Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates complex problems/issues. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Procure to Pay - Payment Processing Operations Designation: Procure to Pay Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Payment Processing Operations team is responsible for making payments using checks, wire, swift, direct debits, etc. as part of the invoice processing cycle. The team also executes manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action, and execute payment-related controls. The role requires a good understanding of vendor payments, Travel and Expense (T&E) payments, and taxation. What are we looking for Agility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities L1 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Customize configure desktop hardware to meet specifications and business standards Email account administration ie account creation and management and distribution lists on Office 365 Robust queue management ability User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when required Preferred candidate profile Required Background Experience Any Graduate 03 years in a service desk environment Hands on experience working in ITSM tools like Service Now Remedy etc Service desk languages such as Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, and Thai. (Any of the language is mandatory with English-Mention in tracker)