8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Delivery Manager. Principal responsibilities Project Managers are required to lead change initiatives, and manage stakeholder and senior management re...

Posted 2 weeks ago

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Project Manager Conversation Banking (Chat) Capco

10.0 - 20.0 years

25 - 35 Lacs

hyderabad, pune, bengaluru

Hybrid

Key Responsibilities Lead the Contact Center Transformation program , focusing on chat, chatbot, and voice bot implementation across digital banking channels (Mobile, Web). Partner with business, technology, and vendor teams to design and implement conversational AI solutions leveraging Gen AI, NLP, and NLU frameworks. Manage vendor relationships (e.g., RASA, Google Dialogflow, Poly AI, Sierra, Dyna) and ensure seamless integration with the banks technology landscape. Drive end-to-end program governance , including scope, budget, timelines, risk/RAID management, and stakeholder reporting. Collaborate with Product Owners, UX teams, and Business Analysts to ensure customer journey transformati...

Posted 3 months ago

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