1.0 - 5.0 years

0 - 0 Lacs

karnataka

On-site

As a Trainer at our BPO team in Yeshwanthpur, you will play a crucial role in enhancing individual and team performance through the design, implementation, and delivery of impactful training programs. Collaborating closely with operations, quality, and HR teams, you will ensure that training initiatives align with business goals and client expectations. Your primary focus will be on improving service skills, product knowledge, customer acquisition, cross-selling/upselling techniques, target achievement, and soft skills. Conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI) will be essential in continuously uplifting the team's capabilities. Key Responsibilities: - Design and deliver engaging process training for new hires and existing staff. - Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) in collaboration with operations and quality teams. - Provide performance coaching, one-on-one feedback sessions, and skill enhancement workshops. - Ensure agents are well-versed in product knowledge, customer handling skills, and cross-selling/upselling techniques. - Track training effectiveness through performance metrics and feedback for data-driven improvements. - Support learning and development initiatives aligned with business objectives. - Prepare training content, manuals, and post-training reports. - Manage floor support, refreshers, and ongoing capability programs. Mandatory Key Skills: - Polished Communication and Stakeholder Management. - Training Needs Analysis (TNA) & Training Needs Identification (TNI). - Soft Skills & Communication Training. - Interpersonal & Presentation Skills. - Analytical Thinking. Preferred Keywords: - Process Training, Call Center Training, Performance Coaching, Product Knowledge, Customer Acquisition, Cross-Selling / Upselling, Target Achievement. Work Experience: 1 - 3 years as a Trainer in a BPO/ITES environment. CTC Offered: 3.0 LPA - 3.9 LPA. Job Location: Yeshwanthpur, Bangalore. Industry Type: BPO / Call Centre / ITES. Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations. Qualification: Graduate (Any Discipline). Apply Now: Send your resume to: careers@transactglobal.com.,

Posted 1 week ago

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Customer Service Executive Engage Experts International

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must have at least 1+ year of experience in International BPO/US Sales with excellent spoken English and a neutral accent. Additionally, you should possess strong phone manners, objection handling skills, and polished communication abilities. Familiarity with CRM tools, Microsoft Office, and basic computer operations is required. As part of the Customer Service & Sales team, you will work in a fast-paced and dynamic team environment, providing services to international clients based in the USA. The role offers opportunities for growth and skill enhancement. A flexible approach to working in US time zones for night and morning shifts is essential. The minimum qualification required is a graduate degree or pursuing graduation. Join us to work with international clients, gain valuable experience in a dynamic setting, and explore opportunities for professional development and career growth.,

Posted 1 month ago

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