1.0 - 5.0 years

0 - 0 Lacs

karnataka

On-site

As a Trainer at our BPO team in Yeshwanthpur, you will play a crucial role in enhancing individual and team performance through the design, implementation, and delivery of impactful training programs. Collaborating closely with operations, quality, and HR teams, you will ensure that training initiatives align with business goals and client expectations. Your primary focus will be on improving service skills, product knowledge, customer acquisition, cross-selling/upselling techniques, target achievement, and soft skills. Conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI) will be essential in continuously uplifting the team's capabilities. Key Responsibilities: - ...

Posted 1 month ago

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Customer Service Executive Engage Experts International

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must...

Posted 3 months ago

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