Tier 1 Technical Support / Exigen Insurance Suite v2O Previse Solutions

5.0 - 6.0 years

6 - 14 Lacs

Kozhikode

Hybrid

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, document accurately, and escalate to Tier 2/3 when necessary. Translate technical details for nontechnical users with clarity. Keep meticulous records of support tickets, resolutions, and followups. Collaborate with cross-functional teams to expedite issue resolution. Monitor support queues, meet SLAs, and escalate blockers as needed. Develop and update knowledge base content for recurring issues and best practices. Required Knowledge & Skills Exigen Core Modules PolicyCore core policy administration including underwriting, quoting, rating, commission, selfservice portals, document management, and analytics BillingCore end-to-end billing lifecycle management, invoicing, reconciliation, payment integration ClaimCore (ClaimScore) – integrated claims management with scoring and workflow for first notice of loss, adjudication, fraud detection, reserves, and payments. Integration & API Knowledge Familiarity with Exigen DXP and digital APIs , understanding how service integrations work across PolicyCore, BillingCore, and ClaimCore Technical Troubleshooting Experience reproducing issues in lower environments (dev/preprod) to support debugging and escalation. Insurance Domain Fundamentals Solid grasp of insurance concepts: policy lifecycle, underwriting, claims adjudication, billing cycles, product definition, and regulatory compliance. Requirements Experience: 5–6 years in technical support/help desk roles, ideally within insurance or financial services. Technical Skills: Hands-on experience with Exigen Insurance Suite v2O: PolicyCore, BillingCore, ClaimCore; APIbased integration; sandbox environment troubleshooting. Communication: Strong verbal and written abilities; adept at explaining technical issues to nontechnical audiences. Tools: Experience with ticketing tools (ServiceNow, JIRA) preferred. Professional Traits: Self-starter, client-focused, dependable, and able to escalate issues effectively. Certification: ITIL Foundation certification is a plus. Preferred Qualifications Prior support experience with Exigen OneSuite or SaaS-based core systems. Demonstrated expertise with API/DXP-based integrations. Deep understanding of insurance lifecycle policy administration, claims handling, billing.

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