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8.0 - 12.0 years
8 - 12 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Job description Technical Operational Role: The role is owning responsibility for complex, high priority issues for AV/VC products polycom, Cisco, Jabra, Creston, ZOOM, Blue Jeans. Cloud Video conferencing Solutions & Other OEM's. Technical Escalation Management : Ability to drive, front end incidents, escalation calls and communication to all parties. Delivering a first-class Customer Service and maintaining good Customer Relations as well as Communications are key to this role. Key Spoc: Escalation SPOC for Build and Operational AV/VC products and endpoints like Polycom, Cisco, Jabra, Creston etc..AV/VC related Incidents. Ensure Service Delivery as per agreed SOW and agreed SLA. Assessment and audit of existing customer for Audio Visual & Video Conferencing (AV/VC) solutions. Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements. Stay abreast of technical, financial, strategic and operational issues, options and advancements within the AV/VC industry relevant to the Orange services portfolio. Getting resolution from OEM, third parties, vendors and suppliers for fault and design query. Work closely with BAU teams and Project Managers to ensure deliverables are identified and actions completed. Manage technical changes throughout the project phase Work on change management to transition the projects to BAU teams. Manage external/internal stakeholders during project phase and BAU transition. Jointly work with technology teams to drive continuous improvement and productivity benefits. Rich hands on experience of build & troubleshooting of Polycom AV/VC products, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions. Required basic knowledge of Microsoft Exchange, Active Directory and Windows Servers. In depth knowledge of AV/VC systems Polycom HDX, X, GS series , Jabra, Plasma screen, Concierge services and features, Networking, Linux / Windows OS. Hands on experience (build and Manage) AV/VC products like : Hands on experience on installation and troubleshooting on all type of AV/VC products from Polycom, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions Polycom real Presence Clariti, Realconnect for O365, Voice/Video endpoints, Microsoft Voice endpoints, ZOOM Hands on experience of handling endpoints liks RealPresence Group Series 300, 310, Polycom Trio 8800 & 8500 Polycom SoundPoint IP Polycom VVX Series, Skype for Business edition VVX series Skype for Business edition Trio 8800 & 8500,Polycom RealPresence Centro, Polycom RealPresence Medialign, RealPresence Group Series, Polycom HDX, RealPresence Desktop (excluding Immersive and CX8000) Installation and troubleshooting knowledge on the Video endpoints components like Plasmas, Camera's, Projector, Microphones System status, internal diagnostics , Touch pad (User Interface device) Excellent in depth troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in preparing LOE and POA for complex Change, Major Planned/unplanned activities, designing POA for complex Change/Project. Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Noida
Work from Office
Role & responsibilities 1. Responsible for all statutory records are maintained up to date as per Co.Act & other allied Acts. 2. Ensure all statutory forms, returns, declaration etc are filled with concerned authorities in time & get secretarial audit done in time. 3. Ensure to provide necessary resolutions, POA, documents, details required by other department in time. Preferred candidate profile A qualified Company Secretary with experience between 2-7 years with the below functional competencies: 1. Sound knowledge of Companies Act and its allied laws, FEMA & RBI & working knowledge of other applicable laws. 2. Past Experience of working for EPC project organization
Posted 3 weeks ago
7 - 12 years
11 - 21 Lacs
Pune
Remote
Job Title Tax & Compliance Specialist SME (SUT). Role Type - IC (Individual contributor) Work Model - Remote - (Occasionally may be required in office) Shift - US shift hours - 6.00 pm to 3.00 am Reporting to Senior Manager, Tax Compliance Job Summary This is an individual contributor role, would require the candidate to work in US shift hours - 6.00 pm to 3.00 am. Supporting Indirect Tax and supplemental Returns as part of the role in Compliance team for Sales & Use or other Tax types. This role is based within the Global Returns Services in, India. A demanding role where attention to detail is extremely important. Working with a range of different types of clients in different jurisdictions, providing regular Sales & Use Tax return filings along with all other associated filings (e.g. Prepayment returns, Local returns). Candidates will be expected to have worked in a previous Tax and Accounting type function and be conversant with concepts such as Nexus. Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients Job Duties Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Manage a select group of customers as their primary point of contact Ability to research and resolve jurisdictional notices on behalf of customers Responsible for the on-boarding and validation of new sales/use tax returns customers Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution. Perform QA related to sales and use tax content and form changes • Manage workload to effectively meet deadlines. Identify ways to improve process and/or technology to better serve our customers. Work collaboratively with all staff members and management You will work closely with clients from diverse industries, providing tailored support for their tax compliance needs. You and your team will focus on continuous process improvements and automation initiatives to enhance efficiency and accuracy in tax compliance operations. Regularly collaborate with onsite teams and stakeholders in the US to address any compliance issues or changes in tax regulations. As a team player, you will participate in cross-functional projects aimed at system improvements or process changes. What You'll Need to be Successful - Qualifications - Strong Technical Expertise & Understanding of processes - Core SUT experience - exclusively worked in Sales & Use Tax Domain. Worked with POA for Clients, Managed End to end Notices, Exemption Certificates. Interaction with Clients, state authorities & jurisdictions, & independently leading jurisdiction calls. SME: Typically requires a minimum of 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD without experience; or equivalent work experience. Strong analytical, research, and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently yet still function as a team player. Ability to prioritize and multi-task to meet strict filing deadlines. Ability to learn and adapt to different software applications and tools. Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.) Aligned with US Business Hours -This role requires availability during standard US business hours to ensure seamless collaboration with our team and clients. (6.00 pm to 3.00 am) Eligible for Occasional US Travel (2-3 Times Annually). The ideal candidate holds a valid US visa and is open to traveling for key meetings, team events, or industry conferences approximately 2-3 times per year.
Posted 2 months ago
2 - 7 years
4 - 7 Lacs
Noida
Work from Office
Role & responsibilities 1. Responsible for all statutory records are maintained up to date as per Co.Act & other allied Acts. 2. Ensure all statutory forms, returns, declaration etc are filled with concerned authorities in time & get secretarial audit done in time. 3. Ensure to provide necessary resolutions, POA, documents, details required by other department in time. Preferred candidate profile A qualified Company Secretary with experience between 2-7 years with the below functional competencies: 1. Sound knowledge of Companies Act and its allied laws, FEMA & RBI & working knowledge of other applicable laws. 2. Past Experience of working for EPC project organization (incl African Continent)
Posted 3 months ago
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