4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

You will be joining Hyland Software as a Manager, Cloud Operations in the Global Cloud Services team. Your role will involve planning, organizing, and managing staff to ensure the stability of customers" applications and infrastructure within the Company Cloud environment. This is a Work from Office opportunity based in Hyderabad and Kolkata only, with no hybrid or remote options available. As the Manager of Cloud Operations, you will be responsible for overseeing day-to-day operations, escalations, ticketing, and communications with customers. You will supervise a 24x7 Tier1 Network Operation Centers (NOC) shift operations and personnel, ensuring the successful management of production incidents, outages, SLAs, uptime, service availability, and root cause analysis. Your duties will also include generating key reports and metrics for management, initiating internal OEM audits, and ensuring the security, integrity, and confidentiality of customer data. In order to be successful in this role, you should possess a bachelor's degree, have at least 10 years of total experience with a minimum of 4 years managing teams, and demonstrate a broad knowledge of Cloud Hosting technologies. Additionally, having 4+ years of customer and end-user support experience, ITIL/ITSM certifications, strong troubleshooting and problem-solving skills, and PMP/Prince certification would be advantageous. Practical knowledge of Incident/Change/Problem & Case management and experience generating reports via MS Excel/Power Bi are preferred qualifications. You will play an active role in Employee Performance Management, Capacity Planning & Feedback, and collaborate within the Company Cloud Leadership Team to define and implement goals, projects, policies, and procedures consistent with the Company's standards and culture. You will establish and maintain appropriate training and education plans for all team members and ensure that Company Cloud services are delivered in alignment with the Company's standards and culture. Hyland Software offers a supportive culture with employee engagement at its core. You will have access to various benefits and programs, including a development budget for certifications and conferences, a tuition assistance program, self-paced online courses, instructor-led webinars, mentorship programs, and a structured onboarding experience. The company also provides R&D focus on cutting-edge technologies, a flexible work environment, private medical healthcare, life insurance, wellbeing programs, volunteer time off, and diversity & inclusion initiatives. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness in a company culture, we invite you to connect with us and consider joining our team at Hyland Software.,

Posted 5 days ago

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