2.0 - 4.0 years

5 - 6 Lacs

bengaluru

Work from Office

Job Title Quality Analyst (Bangalore) Job Description: We are currently looking for a full time Quality Analyst to join our Quality Team. As a Quality Analyst you will need to constantly monitor the calls/chats/emails and share feedback. You will be responsible for observing the persuasiveness of the agents. You will also help in developing programs to evaluate the performance of the agents and improve the overall performance of the team. Roles and Responsibilities: Monitor calls/chats/emails to assess performance and quality of the agents Provide constructive feedback and coaching Provide actionable insights to the Operations Team Developing Evaluation Programs for agents Keeping Record of ...

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