Job
Description
We manage a wide range of complex processes, with members developing skills and competencies around service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management. JOB SUMMARY AND RESPONSBILITIES Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients. Be service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering. Support our new Service functions globally and help establish, develop, monitor and manage the service architecture that allows us to deliver this growing suite of Transaction Banking Services. Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them. Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds. SKILLS AND EXPERIENCE WE ARE LOOKING FOR: BASIC QUALIFICATIONS Bachelor's degree with 0-2years of professional and relevant experience Experience in the servicing function in Transaction Banking, Payment Processing or FX Middle Office Strong Interpersonal skills and collaboration skills Proficient with key principles of client support and risk management Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management Experience in delivering client service excellence Analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail Excellent communication skills (written and verbal) PREFERRED QUALIFICATION Ability to effectively work with Global Stakeholders Candidate must be proactive, enthusiastic and team oriented Ability to remain composed while managing competing priorities Ability to prioritize and make decisions in a fast-paced environment Accuracy and attention to detail Strong written and verbal communication skills Adapt to new changes and new challenges Strong analytical skills
