About this role: Wells Fargo is seeking a Lead Institutional Investment Operations In this role, you will: Lead complex initiatives in operational and customer service for lifecycle support for institutional trade flow functions including client account onboarding, cash payments, customer service, funding or custodial operations, securities settlement services, structure loan operations, reconciliation as well as support resolution of issues in and out of their responsibility Act as key participant in large scale planning, gathering data to support resolution of issues in areas in and out of responsibility Review and research complex multi-faceted operational and customer support on loan, securities and derivative product issues for institutional trade flow and provide oversight and add efficiencies to processes that require in-depth evaluation of multiple factors including intangibles or unprecedented factors Demonstrate full knowledge and serve as leadership on projects along with internal and industry related industries Make decisions in complex and multi-faceted loan, securities and derivative products requiring understanding of the function, policies, procedures and compliance requirements Influence and lead broader work team to meet deliverables and drive new initiatives Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Lead projects and teams, or serve as a peer mentor Required Qualifications: 5+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: MBA or an advanced degree (or equivalent experience). 5 years FX experience with a top-tier bank, including 5 years in a supervisory role. Good understanding about OPICS, Bswift, SWIFT and other industry standard applications would be an added advantage. Strategic thinking and good business judgment. Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions. Comfortable to work in matrix organization. Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments. Must be a team player with a high degree of flexibility, working in a deadline-driven and fast-paced environment including shifts (majorly supporting US business) Excellent presentation skills, effective written and verbal communication skills, should be comfortable dealing with senior management. Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment. Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables. Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities. Experience working with senior leaders straddling across Technology, Operations and Strategy in partnership with global teams. Job Expectations: Key Responsibilities : Specializes in FX Settlements process: Deliver quality, sustainable and risk compliant solutions that meet or exceed our customers and team members needs and expectations within the agreed timeline. Operate within well-documented end-to-end processes designed to deliver quality solutions that are valuated continuously. Focus on continuous improvement and creation of efficiencies by understanding internal and external customer needs and expectations. Determine and address the root cause, in order to eliminate issues, streamline, automate, and innovate to deliver increasingly effective solutions Execute responsibilities with precision and reduced error rate. Global stakeholder management: Maintain equitable relationship with senior stakeholders, including Operations, Risk & Control, Technology, Learning, Human resources and Support groups. Voice at the table to improve strategy, technology enhancements, prioritization and delivery of agreed deliverables. Superior communication skills to articulate business strategies, on-going BAU events, ICTs, Self-Identified Audit opportunities, listing risk events including mitigating/remediating actions with business partners to manage control events and take proactive steps to avoid any form of escalations. Risk & Controls Mindset: Compliance with relevant risk standards, policies and regulations to maintain an effective control and regulatory environment. Adept at identifying potential risks in operational processes; develops and implements controls to mitigate associated risks Responsible for BCP and ICT management. Ensure system enforced controls, compensating controls, RCSA, daily recon controls (SOD/MOD/EOD) in place. Ensure that the team has effective Quality Check process in place. Delivery of Strategic Programs: Support and manage the delivery of the Firms strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery. Change Leadership / Re-engineering Initiatives: Lead the change initiatives in FX Settlements process in a seamless manner in close partnership with the global stakeholders. Identify change opportunities (API feeds, data connectivity between SOR and down-streams, Recon Reports); build case study, secure prioritization & funding, ensure UAT, sprints, deployment and subsequent enhancements which are fit for purpose and are scalable. Participate in special projects including process improvement analysis and reporting. Partner with Technology and the lines of business, to deep-dive and identify potential opportunities.
