5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As the Director of Business Operations (BizOps), you will be leading a team of engineers specializing in Site Reliability Engineering (SRE), DevOps, and platform resilience. Your role involves partnering with developers to ensure the platform's production readiness by designing, implementing, and supporting technology services. You will focus on criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation throughout the delivery process. Your primary goal will be to drive operational excellence at scale by collaborating across development, operations, and product teams to prioritize needs and establish strong relationships. You will play a vital role in leading the production support and DevOps transformation at Mastercard, advocating for change and standards across various organizational units. In this position, you will oversee daily operations with a keen focus on triage, root cause analysis, and understanding the business impact of products. The BizOps team aims to shift left in the development process, proactively manage production activities, and enhance the overall customer experience. Risk management, compliance, and standardization of support activities are also key aspects of the role, ensuring seamless communication with internal and external stakeholders. Your responsibilities as a People Manager include guiding a technical team in areas such as technical leadership, DevOps, and automation. You will lead the full lifecycle of service development, drive system reliability, and ensure operational excellence through automation and continuous improvement. Additionally, you will mentor and develop engineers, provide technical guidance, and collaborate with global stakeholders to align on delivery priorities and platform enhancements. To qualify for this role, you should possess a BS degree in Computer Science or a related field, experience in coding and software design, and a systematic problem-solving approach. Strong communication skills, the ability to debug code, and experience with CI/CD tools are essential. An interest in large-scale distributed systems, cloud platforms, and a proactive approach to automation and relationship-building are also desired traits. By joining the BizOps team at Mastercard, you will have the opportunity to contribute to the organization's operational success, drive innovation through automation, and align operational priorities with customer needs. Your role will be pivotal in fostering a culture of continuous learning, proactive monitoring, and operational readiness, ultimately contributing to the overall value of the supported applications.,

Posted 5 days ago

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