5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

A great opportunity awaits to lead the Global Platform of a market-leading international higher education research and search platforms. You will be the highly skilled and strategic Platform Owner for the Contact Centre, responsible for overseeing the development, maintenance, and optimization of our global platforms. Your role will involve defining the platform strategy, collaborating with cross-functional teams, and ensuring alignment with business objectives. Your key responsibilities will include: 1. Technical Vision and Commercial Alignment: - Define and communicate a technical vision for the software platform that aligns with commercial goals and objectives across diverse global markets. - Collaborate with commercial teams to understand market dynamics and tailor the technical strategy accordingly. 2. Global Stakeholder Management: - Develop and nurture relationships with stakeholders across diverse global teams, ensuring alignment with business objectives. - Effectively communicate technical strategies to non-technical stakeholders, fostering a shared understanding of the platform's value proposition. 3. Architectural Leadership and Scalability: - Build/Lead the design and evolution of the platform's architecture, emphasizing scalability and adaptability for varied global network demands. - Collaborate with regional technical leads to ensure architectural coherence across different geographical contexts. 4. Development Oversight and Global Collaboration: - Oversee the software development lifecycle, promoting collaboration and knowledge-sharing within global engineering teams. - Implement strategies for effective collaboration across time zones and cultural differences. 5. Global Contact Centre Technology Roadmap Planning: - Develop a comprehensive technology roadmap that caters to the diverse needs of global markets. - Prioritize features and technical enhancements based on regional requirements and market nuances. 6. Performance Optimization and Quality Assurance: - Implement strategies for optimizing software performance while considering the varying network conditions globally. - Collaborate with global quality assurance teams to ensure robust testing processes and high-quality deliverables. 7. Security and Compliance Across Regions: - Oversee the implementation of robust security measures, ensuring compliance with regional and global regulations. - Collaborate with legal and compliance teams to address region-specific requirements. 8. Commercial Innovation and Stakeholder Engagement: - Foster a culture of commercial innovation through research and development initiatives. - Engage with key stakeholders globally to gather insights, address concerns, and identify opportunities for business growth. 9. Team Leadership and Talent Development: - Lead and mentor a diverse global technical team, promoting collaboration and ensuring a cohesive team culture. - Collaborate with HR to recruit, onboard, and develop top-tier technical talent across different regions. Qualifications: - Advanced Bachelor's degree in Computer Science, Engineering, Business, or related field; Master's degree preferred. - Proven track record of 5+ years in platform ownership role, preferably on Genesys Contact Centre Platform with extensive knowledge of the platform's architecture capabilities. - Strong understanding of software development methodologies, including Agile, Scrum, and Kanban. - Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders. - Strategic thinker with a data-driven and customer-centric approach to decision-making. - Experience working with distributed teams and managing complex projects with multiple stakeholders. - Demonstrated ability to thrive in a fast-paced, dynamic environment and drive results amidst ambiguity and change.,

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.