123 Platform Engineering Jobs - Page 4

Generating requirements, together with other architects, engineers, application team(s) and user(s), to determine that all of the high level requirements have been met. Generating products such as TADs, technical documents, logical flows, and models to keep the user(s), architects and the engineers constantly up to date and in agreement on the application, system or platform to be provided as it is evolving. Ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete. Resolve internet architectural and operational problems impacting infrastructure and product availability and performance globally. Research and evaluate new technology for possible deployment in MasterCard s internet infrastructure. May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation. Implement, manage and support internet infrastructure components while leveraging current standards and best practices. Perform problem diagnosis; performance tuning; capacity planning and configuration management for MasterCard internet components. Assure system stability and future compatibility by monitoring production execution of all relevant systems. All About You : Thorough knowledge and understanding of network, operating system principles and web middleware. Thorough knowledge in one or more core functions related to internet infrastructure design and/or web administration. Must be high-energy, proactive, detail-oriented and able to function under pressure in an independent environment. Must have a high degree of initiative and self-motivation and demonstrate the ability to drive results. Strong communication skills both verbal and written and strong relationship and collaborative skills and organizational skills with the ability to work as a member of matrix based diverse and geographically distributed project team.

JD Recap: Product Architect Platform Engineering Must-Haves: 8+ years in software/product/cloud architecture Experience in cloud-native , scalable, multi-tenant platforms Hands-on with Python/Django , Angular/JavaScript Deep understanding of microservices, REST APIs , containerization (Docker, Kubernetes) Exposure to DevSecOps , CI/CD pipelines , runtime configuration Strong collaboration with product, DevOps, engineering, and design teams Nice-to-Haves: Experience with multi-tenant SaaS , feature flag systems, ML/data platforms Public cloud certifications, MLOps awareness, event-driven design

In this role, you will have the opportunity to Build foundational technology to scale and accelerate our application, services and frameworks whereby maximizing the impact for our customers, partners, and internal developers. Partner with product managers, architects, engineering managers and stakeholders in the broader team to deliver the vision, strategy, adoption of the relevant Ecosystem platform solutions across athena and ensure that we're building the right features to power product engineering teams. Effectively communicate complex ideas and influence decisions across a diverse range of stakeholders. Help the team make thoughtful, informed decisions in ambiguous situation. Optimize our solutions and drive continuous improvements in reducing spend tending to operational work. Understand the mix of products, technology, and actively address this complexity through modularization, core services, API best practices, security implications, reference implementation, test automation, documentation, enabling tools etc. Collaborate with cross-functional teams to deliver impactful project outcomes. Identify and manage risks and dependencies for teams for key initiatives in partnership with product management and TPMs as applicable. Coach and mentor your team and act as a mentor for managerial levels, challenge them to bring their best selves to their daily work, and deliver exceptional results. Build and nurture a highly engaged and inclusive team culture where every member feels empowered, accepted, and respected. Qualification & Experience Required Bachelor's Degree or equivalent with 15+ years of relevant experience leading teams in cross functional technical environment Track record of developing teams both technically and professionally Previous experience working in an Agile environment and cloud-based architecture Demonstrated experience in platform engineering Experience in distributed systems and cloud-based architecture Strong cross functional leadership to aligning process, projects, and people to meet business goals in cross-functional team settings. Demonstrated ability to lead complex technology in a fast-paced, dynamic environment with competing priorities. Extensive experience leading strategy, technical and escalated conversations with senior leadership and stakeholders. Demonstrated record of leading a performing team along, providing feedback and focus on career development. Knowledge & Skills: Ability to foster a team culture of open and direct communications, where team members feel empowered to offer constructive and positive feedback and acknowledge achievements and areas for improvement. Experience building and operating extremely reliable platform systems sup porting large-scale and critical use cases, including running 24x7, highly available systems. Ability to effectively operate and flexibility in a fast-paced and dynamic team environment. Ability to work in a highly collaborative environment as a part of an extended cross functional team beyond organizational boundaries with an emphasis on teamwork. Long-term strategic thinker with a strong platform mindset, and ability to define and articulate product vision and strategy and how they fit into the broader objectives of the organization Exceptional communication and influencing skills, with the ability to represent complex business or technical concepts and enable trade-offs/decisions. Commitment to building inclusive teams and team culture Desire to manage ambiguity, investigate grey areas and improve clarity for internal and external stakeholders. Cultivates innovation and influences stakeholders

The Platform Engineering team is a collection of highly skilled individuals ranging from development to operations with a security first mindset who strive to push the boundaries of technology. We champion a DevSecOps culture and raise the bar on how and when we deploy applications to production. Our core principals are centered around automation, testing, quality, and immutability all via code. The role is responsible for building self-service capabilities that improve our security posture, productivity, and reduce time to market with automation at the core of these objectives.The individual collaborates with teams across the organization to ensure applications are designed for Continuous Delivery (CD) and are well-architected for their targeted platform which can be on-premise or the cloud. If you are passionate about developer productivity, cloud native applications, and container orchestration, this job is for you! Principal Accountabilities: The incumbent is mentored by senior individuals on the team to capture the flow and bottlenecks in the holistic IT delivery process and define future tool sets Skills and Software Requirements: Experience with a language such as Python, Go,SQL, Java, or Scala GCP data services (BigQuery; Dataflow; Dataproc; Cloud Composer; Pub/Sub; Google Cloud Storage; IAM) Experience with Jenkins, Maven, Git, Ansible, or CHEF Experience working with containers, orchestration tools (like Kubernetes, Mesos, Docker Swarm etc.) and container registries (GCE, Docker hub etc.) Experience with [SPI]aaS- Software-as-a-Service,Platform-as-a-Service, or Infrastructure-as- a-Service Acquire, cleanse, and ingest structured and unstructured data on the cloud Combine data from disparate sources in to a single, unified, authoritative view of data (e.g., Data Lake) Enable and support data movement from one system / service to another system / service Experience implementing or supporting automated solutions to technical problems Experience working in a team environment, proactively executing on tasks while meeting agreed delivery timelines Ability to contribute to effective and timely solutions Excellent oral and written communication skills

Site & Platform Reliability Engineer Location: Noida/Greater Noida Organization: TetrahedInc. Experience: 8+ Years Work Mode: [Onsite] Employment Type: Fulltime About TetrahedInc. TetrahedInc. is a privately held IT services and consulting firm headquartered in Hyderabad with a strong global staffing presence ambition box. They specialize in end-to-end digital transformation offering cloud computing, AI/ML, cybersecurity, data analytics, and recruitment/staffing solutions to diverse industries worldwide tetrahed.com. About the Role As a Site & Platform Reliability Engineer at TetrahedInc., you'll be responsible for designing, automating, and operating cloud-native platforms using SRE/PRE best practices. You'll be a technical leader, engaging with clients, mentoring teams, and collaborating with major cloud and open-source ecosystems (e.g., Kubernetes, CNCF). Key Responsibilities Technical & Architectural Leadership: Lead PoCs, architecture design, SRE kick start, observability, and platform modernization efforts. Engineer scalable, resilient cloud-native systems. Partner with cloud providers like Google, AWS, Microsoft, Red Hat, and VMware. Service Delivery & Automation: Implement SRE principles, automation, infrastructure-as-code (Terraform, Ansible), and CI/CD pipelines (ArgoCD, Jenkins, Tekton). Define SLOs/SLIs, perform incident management, and ensure reliability. Coach internal and client delivery teams in reliability practices. Innovation & Thought Leadership: Contribute to open-source communities or internal knowledge-sharing. Author whitepapers, blogs, or speak at industry events. Maintain hands-on technical excellence and mentor peers. Client Engagement & Trust: Conduct workshops, briefings, and strategic discussions with stakeholders. Act as a trusted advisor during modernization journeys. Mandatory Skills & Experience Proficiency in Kubernetes (Open Shift, Tanzu, or vanilla). Strong SRE knowledge, infrastructure-as-code, and automation scripting (Python, Bash, YAML). Experience with CI/CD pipeline tools (ArgoCD, Jenkins, Tekton). Deep observability experience (Prometheus, ELK/EFK, Grafana, App Dynamics, Dyna-trace). Familiarity with cloud-native networking (DNS, load balancers, reverse proxies). Expertise in micro services and container-based architectures. Excellent communication and stakeholder management. Preferred Qualifications Bachelors/Masters in Computer Science or Engineering. CKA certification or equivalent Kubernetes expertise. 8+years in SI, consulting, or enterprise organizations. Familiarity with Agile/Scrum/Domain-driven design, CNCF ecosystem. Passionate about innovation, labs environment, and open-source. Why Join Tetrahed? Engage with global clients and cloud hyperscalers. Drive opensource and SRE best practices. Contribute to a learning-rich, collaborative environment. Make an impact within a growing, innovative mid-size IT organization. Interested Candidates Lets Connect! Please share your updated CV or reach out directly: Email : manojkumar@tetrahed.com Mobile : +91-6309124068 LinkedIn (Manoj Kumar) : https://www.linkedin.com/in/manoj-kumar-54455024b/ Company Page : https://www.linkedin.com/company/tetrahedinc/

Role Purpose The purpose of the role is overall development of the target Architecture through defining the technology roadmap for own business/ domain. Recognized as the subject matter expert for a specific domain and provides expert advice & guidance to different business stakeholders Do Develop architectural application for the new deals/ major change requests in existing deals Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions. Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy Recognizing innovative use of technology for increasing performance measures Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps. Guide a solution from concept to delivery - envision and create solutions that meet requirements Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs. Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs Interaction with EA, OEMs, Technical leads for defining business solutions Depending on the clients need with particular standards and technology stacks create complete RFPs Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology Define and understand current issues and problems and identify improvements Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout Understand the root cause problem in integrating business and product units Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Collaborating with sales and delivery leadership teams to identify future needs and requirements Tracks industry and application trends and relates these to planning current and future IT needs Understanding enterprise requirements and provide solutions for technical ecosystem Creating Intellectual Property in forms of services, patterns, models and organizational approaches. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Collaborate with enterprise architect for translating business strategy to execution Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits). Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Mandatory Skills: Telecom CNF Infra Observability.

Role Purpose The purpose of the role is overall development of the target Architecture through defining the technology roadmap for own business/ domain. Recognized as the subject matter expert for a specific domain and provides expert advice & guidance to different business stakeholders Do Develop architectural application for the new deals/ major change requests in existing deals Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions. Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy Recognizing innovative use of technology for increasing performance measures Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps. Guide a solution from concept to delivery - envision and create solutions that meet requirements Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs. Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs Interaction with EA, OEMs, Technical leads for defining business solutions Depending on the clients need with particular standards and technology stacks create complete RFPs Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology Define and understand current issues and problems and identify improvements Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout Understand the root cause problem in integrating business and product units Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Collaborating with sales and delivery leadership teams to identify future needs and requirements Tracks industry and application trends and relates these to planning current and future IT needs Understanding enterprise requirements and provide solutions for technical ecosystem Creating Intellectual Property in forms of services, patterns, models and organizational approaches. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Collaborate with enterprise architect for translating business strategy to execution Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits). Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Mandatory Skills: Telecom CNF Infra Observability.

This might be a good fit for you, if enabling people to do their best resonates with you. you love platform engineering you want to build cool things with cool people. you love automating everything you love building high impact tools and software which everyone depends on you love automating everything! What Your Responsibilities Will Be Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality What Youll Need to be Successful Qualifications Software Engineering : Understand software engineering fundamentals and have experience developing software among a team of engineers. Strong experience in the practice of testing. Build Automation: Experience getting artifacts in a variety of languages packaged and tested so that they can be trusted to go into Production. Automatically. Release Automation: Experience in getting artifacts running in production in a reliable manner. Automatically. Observability : Experience with developing service level indicators and objectives, instrumenting software, and building meaningful alerts. Troubleshooting : A passion for tracking down technical root causes of distributed systems, and software. Containers/Container Orchestration Systems : A solid understanding of how to manage and maintain container-based systems especially on Kubernetes. Artificial Intelligence : A grounding in infrastructure for and the use of Agentic Systems. Infrastructure-as-Code : Experience with deploying and maintaining infrastructure as code with tools such as Terraform and Pulumi. Technical Writing : We will need to build documentation and diagrams for other engineering teams. Customer Satisfaction : Keen eye for customer satisfaction (our customers are other engineering teams and Avalara customers). Passion for Learning : Interest in the broader technology space with a constant desire to expand your understanding. Adaptability: Experience working on a variety of projects. Preferred Qualifications GO : Our tooling is developed in GO Distributed Computing : Experience architecting, developing, and deploying distributed services across regions and clouds. GitLab : Experience in working with, managing, and deploying. Artifactory : Experience in working with, managing, and deploying. Technical Writing : writing technical documents that people love and adore. Open Source: Build side-projects or contribute to other open-source projects. Experience Minimum 8 years of experience in a SaaS environment Bachelors degree in computer science or equivalent Ability to participate in an on-call rotation Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality

This might be a good fit for you, if enabling people to do their best resonates with you. you love platform engineering you want to build cool things with cool people. you love automating everything you love building high impact tools and software which everyone depends on you love automating everything! What Your Responsibilities Will Be Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality What Youll Need to be Successful Qualifications Software Engineering : Understand software engineering fundamentals and have experience developing software among a team of engineers. Strong experience in the practice of testing. Build Automation: Experience getting artifacts in a variety of languages packaged and tested so that they can be trusted to go into Production. Automatically. Release Automation: Experience in getting artifacts running in production in a reliable manner. Automatically. Observability : Experience with developing service level indicators and objectives, instrumenting software, and building meaningful alerts. Troubleshooting : A passion for tracking down technical root causes of distributed systems, and software. Containers/Container Orchestration Systems : A solid understanding of how to manage and maintain container-based systems especially on Kubernetes. Artificial Intelligence : A grounding in infrastructure for and the use of Agentic Systems. Infrastructure-as-Code : Experience with deploying and maintaining infrastructure as code with tools such as Terraform and Pulumi. Technical Writing : We will need to build documentation and diagrams for other engineering teams. Customer Satisfaction : Keen eye for customer satisfaction (our customers are other engineering teams and Avalara customers). Passion for Learning : Interest in the broader technology space with a constant desire to expand your understanding. Adaptability: Experience working on a variety of projects. Preferred Qualifications GO : Our tooling is developed in GO Distributed Computing : Experience architecting, developing, and deploying distributed services across regions and clouds. GitLab : Experience in working with, managing, and deploying. Artifactory : Experience in working with, managing, and deploying. Technical Writing : writing technical documents that people love and adore. Open Source: Build side-projects or contribute to other open-source projects. Experience Minimum 8 years of experience in a SaaS environment Bachelors degree in computer science or equivalent Ability to participate in an on-call rotation Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality

This might be a good fit for you, if enabling people to do their best resonates with you. you love platform engineering you want to build cool things with cool people. you love automating everything you love building high impact tools and software which everyone depends on you love automating everything! What Your Responsibilities Will Be Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality What Youll Need to be Successful Qualifications Software Engineering : Understand software engineering fundamentals and have experience developing software among a team of engineers. Strong experience in the practice of testing. Build Automation: Experience getting artifacts in a variety of languages packaged and tested so that they can be trusted to go into Production. Automatically. Release Automation: Experience in getting artifacts running in production in a reliable manner. Automatically. Observability : Experience with developing service level indicators and objectives, instrumenting software, and building meaningful alerts. Troubleshooting : A passion for tracking down technical root causes of distributed systems, and software. Containers/Container Orchestration Systems : A solid understanding of how to manage and maintain container-based systems especially on Kubernetes. Artificial Intelligence : A grounding in infrastructure for and the use of Agentic Systems. Infrastructure-as-Code : Experience with deploying and maintaining infrastructure as code with tools such as Terraform and Pulumi. Technical Writing : We will need to build documentation and diagrams for other engineering teams. Customer Satisfaction : Keen eye for customer satisfaction (our customers are other engineering teams and Avalara customers). Passion for Learning : Interest in the broader technology space with a constant desire to expand your understanding. Adaptability: Experience working on a variety of projects. Preferred Qualifications GO : Our tooling is developed in GO Distributed Computing : Experience architecting, developing, and deploying distributed services across regions and clouds. GitLab : Experience in working with, managing, and deploying. Artifactory : Experience in working with, managing, and deploying. Technical Writing : writing technical documents that people love and adore. Open Source: Build side-projects or contribute to other open-source projects. Experience Minimum 8 years of experience in a SaaS environment Bachelors degree in computer science or equivalent Ability to participate in an on-call rotation Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. How will you fulfill your potential Work with a global team of highly motivated platform engineers and software developers building integrated architectures for secure, scalable infrastructure services serving a diverse set of use cases. Partner with colleagues from across technology and risk to ensure an outstanding platform is delivered. Help to provide frictionless integration with the firm's runtime, deployment and SDLC technologies. Collaborate on feature design and problem solving. Help to ensure reliability, define, measure, and meet service level objectives. Quality coding & integration, testing, release, and demise of software products supporting AWM functions. Engage in quality assurance and production troubleshooting. Help to communicate and promote best practices for software engineering across the Wealth Management tech stack. Basic Qualifications A strong grounding in software engineering concepts and implementation of architecture design patterns. A good understanding of multiple aspects of software development in microservices architecture, full stack development experience, Identity / access management and technology risk. Sound SDLC and practices and tooling experience - version control, CI/CD and configuration management tools. Ability to communicate technical concepts effectively, both written and orally, as well as interpersonal skills required to collaborate effectively with colleagues across diverse technology teams. Experience meeting demands for high availability and scalable system requirements. Ability to reason about performance, security, and process interactions in complex distributed systems. Ability to understand and effectively debug both new and existing software. Experience with metrics and monitoring tooling, including the ability to use metrics to rationally derive system health and availability information. Experience in auditing and supporting software based on sound SRE principles. Preferred Qualifications 3-5 Experience using and/or supporting Java based frameworks & SQL / NOSQL data stores. Experience with deploying software to containerized environments - Kubernetes/Docker. Scripting skills using Python, Shell or bash. Experience with Terraform or similar infrastructure-as-code platforms. Experience building services using public cloud providers such as AWS, Azure or GCP.

About the Role: Grade Level (for internal use): 10 Responsibilities and Impact: The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The ImpactThis is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. Whats in it for youThe role provides for successful candidate to have: Opportunity to interact and engage with technology and operations users Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc Work in an environment which allows for complete ownership and scalability What Were Looking For: Basic Required Qualifications: Candidate should have 5+ years of experience in Platform Engineering or Application Support/TechOps role. Knowledge of cloud technologies like AWS and GCP Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management. Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies Ability to understand complex release dependencies and manage them automatically by writing relevant automations Drive and take responsibilities of support and monitoring tools Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Extensive experience of working on mission critical systems Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Additional Preferred Qualifications: Keen problem solver with analytical nature and excellent problem-solving skillset Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

Responsibilities and Impact: The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. Whats in it for you: The role provides for successful candidate to have: Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc Work in an environment which allows for complete ownership and scalability What Were Looking For: Basic Required Qualifications: Candidate should have 5+ years of experience in Platform Engineering or Application Support/TechOps role. Knowledge of cloud technologies like AWS and GCP Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management. Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies Ability to understand complex release dependencies and manage them automatically by writing relevant automations Drive and take responsibilities of support and monitoring tools Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Extensive experience of working on mission critical systems Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Additional Preferred Qualifications: Keen problem solver with analytical nature and excellent problem-solving skillset Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

Key Responsibilities Lead the automation testing effort of our cloud management platform. Create and maintain automation test cases and test suites. Work closely with the development team to ensure that the automation tests are integrated into the development process. Collaborate with other QA team members to identify and resolve defects. Implement automation testing best practices and continuously improve the automation testing framework. Develop and maintain automation test scripts using programming languages such as Python. Conduct performance testing using tools such as JMeter, Gatling, or Locust. Monitor and report on automation testing and performance testing progress and results. Ensure that the automation testing and performance testing strategy aligns with overall product quality goals and objectives. Manage and mentor a team of automation QA engineers. Requirements Bachelor's degree in Computer Science or a related field. Minimum of 8+ years of experience in automation testing and performance testing. Experience in leading and managing automation testing teams. Strong experience with automation testing frameworks including Robot Framework. Strong experience with programming languages, including Python. Strong understanding of software development lifecycle and agile methodologies. Experience with testing cloud-based applications. Good understanding of Cloud services & ecosystem, specifically AWS. Experience with performance testing tools such as JMeter, Gatling, or Locust. Excellent analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and in a team environment. Passionate about automation testing and performance testing.

Hands-on experience in implementing Sandstone Technology's BankFast platform Deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various team Experience in JBOSS setup & configuration Experience in Java Code/Upgrade Experience in Java code deployments Experience in Mobile App setup in test environments Experience in signing & releasing of Mobile apps to Android & IOS Sound knowledge in troubleshooting the Mobile app related issues Experience in DEVOPS tools like Artifactory, Bit Bucket, Jenkins CI/CD, Splunk Experience in Monitoring tools like AppDynamics Experience in Power shell & Shell Scripting Good knowledge on MS SQL database Experience in Windows & Linux OS based servers Good knowledge on Server Load balancing Sound knowledge on multi-tier application architecture Working Experience in Integrated applications environments Experience in ticketing tools like RFC, Snow & Jira Knowledge in Agile Process of working"

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Google BigQuery.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Java.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Qlik Sense.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Centric testing.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-COTS MES.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Integration.Experience5-8 Years.