76 Platform Engineering Jobs - Page 3

Hands-on experience in implementing Sandstone Technology's BankFast platform Deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various team Experience in JBOSS setup & configuration Experience in Java Code/Upgrade Experience in Java code deployments Experience in Mobile App setup in test environments Experience in signing & releasing of Mobile apps to Android & IOS Sound knowledge in troubleshooting the Mobile app related issues Experience in DEVOPS tools like Artifactory, Bit Bucket, Jenkins CI/CD, Splunk Experience in Monitoring tools like AppDynamics Experience in Power shell & Shell Scripting Good knowledge on MS SQL database Experience in Windows & Linux OS based servers Good knowledge on Server Load balancing Sound knowledge on multi-tier application architecture Working Experience in Integrated applications environments Experience in ticketing tools like RFC, Snow & Jira Knowledge in Agile Process of working"

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Google BigQuery.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Java.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Qlik Sense.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Centric testing.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-COTS MES.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Integration.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Financial Accounting & Controlling.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SSIS.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Engineering for SAP.Experience5-8 Years.

Role Purpose The purpose of the role is overall development of the target Architecture through defining the technology roadmap for own business/ domain. Recognized as the subject matter expert for a specific domain and provides expert advice & guidance to different business stakeholders Do Develop architectural application for the new deals/ major change requests in existing deals Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions. Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy Recognizing innovative use of technology for increasing performance measures Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps. Guide a solution from concept to delivery - envision and create solutions that meet requirements Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs. Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs Interaction with EA, OEMs, Technical leads for defining business solutions Depending on the clients need with particular standards and technology stacks create complete RFPs Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology Define and understand current issues and problems and identify improvements Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout Understand the root cause problem in integrating business and product units Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Collaborating with sales and delivery leadership teams to identify future needs and requirements Tracks industry and application trends and relates these to planning current and future IT needs Understanding enterprise requirements and provide solutions for technical ecosystem Creating Intellectual Property in forms of services, patterns, models and organizational approaches. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Collaborate with enterprise architect for translating business strategy to execution Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits). Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Mandatory Skills: AMS - Analog Mixed Signal Pspice.

The impact you will have in this role: The Lead Platform Engineer is responsible for design analysis, documentation, testing, installation, implementation, optimization, maintenance and support for the z/OS Operating System, Third Party products, the UNIX System Services environment, Mainframe WebSphere Application Server, and WebSphere Liberty. You willcollaborate with application developers, middleware support, database administrators, and other IT professionals.Requires experience with z/OS, JES2, USS internals, SMP/E installations, and mainframe vendor product knowledge. Skills in creating and managing web sites using both common and advanced Web programming languages is advantageous. What You'll Do: Perform design analysis, documentation, testing, implementation, and support for the mainframe infrastructure environment Install and manage mainframe software deployments in a highly granular SYSPLEX environment Experience with installing, and maintaining WASz and Liberty Enhance reporting and automation using supported mainframe tools such as JCL, REXX, SAS, SQL, PYTHON and Java/JavaScript Complete assignments by due dates, without detailed supervision Responsible for Incident, Problem, and Change Management for all assigned products Ensure incidents and problems are closed according to domain standards, and all change management requirements are strictly followed Mitigates risk by following established procedures and monitoring controls, spotting key errors, and demonstrating strong ethical behavior. Participate in team on-call coverage rotation, which includes tactical systems administration and provide weekend support Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately. Participate in disaster recovery tests (on weekends) Actively engage in strategic goals for mainframe engineering, the department and organization Provide input and follow-through for continuous improvement to mainframe systems engineering processes and procedures Perform level 1 network troubleshooting for mainframe applications. Education: Bachelor's degree or equivalent experience. Talents Needed for Success: Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Global Collaboration: Applies global perspective when working within a team by being aware of ones own style and ensures all relevant parties are involved in key team tasks and decisions. Communication: Articulates information clearly and presents information effectively and confidently when working with others. Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships, while at the same time is comfortable challenging ideas. Innovation and Creativity: Thinks > Additional Qualification: A minimum of 6+ years System Programmers experience in an IBM z/OS environment REXX programming experience preferred HTML, XML, Java, and Java Script programming experience is preferred Experience with Mainframe system automation (BMC AMI Ops) is a plus Understanding of VTAM and TCP/IP is a plus. Knowledge of Ansible, Splunk, Snowflake, ZOWE, SAS is a plus Knowledge of Bitbucket, Jira and DevOps orchestration tools are a plus Excellent written and verbal skills. The ability to multitask and work in a team environment is a must. Excellent customer service skills to be able to develop mutuallybeneficial relationships with a diverse set of customers. Knowledge of Infrastructure as Code (IaC) standards is a plus Experience in a 24x7 global environment with knowledge of system highavailability (HA), design and industry standard disaster recovery practices.

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes. What should you know about us? Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale. Know more about us at www.seclore.com You would love our tribe: If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you! Role: Lead Product Engineer - Developer Productivity Experience: 6 - 8 Years Location: Mumbai/Pune A sneak peek into the role: We are seeking a highly motivated and experienced Lead, Developer Productivity & Platform Engineering to spearhead our efforts in building, scaling, and continuously improving our internal developer platform. In this critical role, you will be responsible for empowering our development teams with the tools, infrastructure, and processes necessary to achieve exceptional productivity, accelerate software delivery, and enhance their overall experience. You will driving the vision, strategy, and execution of our IDP initiatives, with a strong focus on measuring and improving developer effectiveness. Here's what you will get to explore: Leadership: This role blends the responsibilities of an individual contributor with the need to lead a team as the practice grows. While the primary focus is on individual contributions and expertise, the role also requires guiding, mentoring, and coordinating the work of others. Foster a collaborative, innovative, and results-oriented team culture. Define clear roles, responsibilities, and performance expectations for team members. Platform Vision, Strategy & Roadmap: Define and articulate a clear vision, strategy, and roadmap for our internal developer platform (IDP), aligning with overall engineering and business objectives. Identify and prioritize key features and improvements for the IDP based on developer needs and productivity goals. Stay abreast of industry trends and emerging technologies in platform engineering, developer experience, and IDPs (e.g., Backstage). Collaboration & Stakeholder Management: Work closely with application development teams, product managers, security teams, operations, and other stakeholders to understand their pain points, needs, and requirements for the IDP. Effectively communicate the value and progress of the IDP to both technical and non-technical audiences. IDP Design, Development & Maintenance: Lead the design, development, and maintenance of core components of our internal developer platform, emphasizing self-service capabilities, automation, standardization, and a seamless developer experience. Drive the adoption of Infrastructure as Code (IaC), Continuous Integration/Continuous Delivery (CI/CD), and robust observability practices within the platform. Ensure the IDP is scalable, reliable, secure, and cost-effective. Focus on Developer Productivity & Measurement: Define and track key metrics to measure the impact of the IDP on developer productivity (e.g., deployment frequency, lead time for changes, time to recovery, developer satisfaction). Implement mechanisms for collecting and analyzing data related to developer workflows and platform usage. Identify and implement solutions to streamline developer workflows, reduce toil, and accelerate application delivery based on data and feedback. Potentially lead initiatives to integrate and leverage tools like Backstage to enhance developer experience and provide a centralized platform. Tooling & Integration: Evaluate and integrate relevant tools and technologies into the IDP ecosystem, including CI/CD systems, monitoring tools, logging solutions, security scanners, and potentially IDP frameworks like Backstage. Ensure seamless integration between different platform components and existing development tools. We can see the next Entrepreneur At Seclore if you: 6+ years of relevant experience in software engineering, platform engineering, or DevOps roles, with increasing levels of responsibility. Proven experience leading and managing engineering teams, including hiring, mentoring, and performance management. Strong understanding of the software development lifecycle and common developer workflows. Deep technical expertise in cloud platforms (e.g., AWS, Azure, GCP) and cloud-native technologies (e.g., Kubernetes, Docker, serverless). Extensive experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation). Significant experience designing and implementing CI/CD pipelines using tools like Jenkins, GitLab CI, GitHub Actions, CircleCI, Argo CD, or Flux CD. Solid understanding of observability principles and hands-on experience with monitoring tools (e.g., Prometheus, Grafana, Datadog), logging solutions (e.g., ELK stack, Splunk), and distributed tracing (e.g., Jaeger, Zipkin). Strong understanding of security best practices for cloud environments and containerized applications, and experience with security scanning tools and secrets management. Experience in managing and configuring Code Quality tools like SonarQube Experience in managing and configuring Git tools like Gitlab Proficiency in at least one Programming language (e.g., Python, Go) for automation. Understanding of API design principles (REST, GraphQL) and experience with building and consuming APIs. Experience with data collection and analysis to identify trends and measure the impact of platform initiatives. Excellent communication, collaboration, and interpersonal skills, with the ability to influence and build consensus across teams. Strong problem-solving and analytical abilities. Experience working in an Agile development environment. Prior experience building and maintaining an Internal Developer Platform (IDP). Hands-on experience with IDP frameworks like Backstage, including setup, configuration, plugin development, and integration with other tools. Familiarity with developer productivity frameworks and methodologies. Experience with other programming languages commonly used by development teams (e.g., Java, Node.js, C++). Experience with service mesh technologies. Knowledge of cost management and optimization in the cloud. Experience in defining and tracking developer productivity metrics. Experience with data visualization tools (e.g., Grafana, Tableau). Why do we call Seclorites Entrepreneurs not Employees? We value and support those who take the initiative and calculate risks. We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business. We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive. Excited to be the next Entrepreneur, apply today! Don't have some of the above points in your resume at the moment? Don't worry. We will help you build it. Let's build the future of data security at Seclore together.

Analyze user needs & develop technical software solutions for middle tier and information integration layer of product, including requirements gathering, design, modeling, development, testing, deployment and documentation. Take ownership of solution development and drive design and development of software solutions, collaborating with all stakeholders of the release consisting of Product Management, Development, Testing, Documentation and support team. Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Develop deep understanding of various platform modules, including business domain knowledge. Demonstrate the end-to-end scenarios/use-cases for these platform modules. Push the boundaries for our platform in both technology architecture, ease of developing features/products and extensibility. Take initiative to study, analyze and recommend innovative technology components that help differentiate our products. Collaborate with the team to design development standards and methodologies. Build team strength by knowledge sharing and providing challenging opportunities to improve/extend skills.7+ years of relevant software development experience. Strong proficiency in Python programming skills. (Design Patterns, Data Structures, Algorithms Development) 3-5 years of hands-on experience in designing, developing and sustaining critical platform components/services. Experience with Microservices and event based architecture Well versed with RESTful Services Familiarity with AWS technologies. Understanding of containerization technologies like Docker, Kubernetes Ability to research, experiment with new technology and iterate quickly Basic experience working with Gen AI tools like Copilot, Cursor

Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. 2-5 years of Embedded Software Development experience, including low level drivers, and RTOS The candidate should possess 3 to 6 years of industry experience in embedded software driver development and having expertise in one or more below areas would be preferred: Should be able to ramp up fast and must have the attitude to work with the team. Strong C and Assembly Programming with OS & Multi-Processor concepts Embedded software development in C and C++ on ARM or similar cores. Hands on experience of driver development on any RTOS, Experience in SafeRTOS/FreeRTOS based development is nice to have Experience in Autosar MCAL development is nice to have Experience in Autosar BSW integration and validation is nice to have ARM Trust-Zone & ARMv7/v8 architecture. Good debugging skills with experience on debugging with Lauterbach JTAG debuggers. Work on challenging customer requirements and issues. Basic understanding one or more of hardware blocks - Clocks, PLLs, GPIO, Interrupt Controllers (GIC), Peripherals (SPI/I2C/UART/CAN/Ethernet/Clock/etc) Automotive SW development experience is must have Experience in ISO26262/functional safety and ASPICE is highly desirable Understanding on ARM Hypervisor & Virtualization is desirable Knowledge of Software/Hardware Security concepts is desirable Closely work with the hardware team to contribute/suggest modifications to the hardware design. Any past working experience on Qualcomm chips nice to have

Work Mode: Full-time, Office-based JobSummary Drive the health, governance, and performance of the enterprise PowerBI landscape. You will manage workspaces, gateways, and capacities; enforce governance policies; and resolve platform level issues to deliver a secure, reliable, and cost efficient BI environment. KeyResponsibilities Administer the platform: Monitor and tune PowerBI workspaces, on premises and cloud gateways, and dedicated/shared capacities for optimal performance and cost. Enforce governance & security: Apply and refine naming conventions, workspace lifecycle rules, RLS/OLS settings, and data loss prevention policies; manage access through AzureAD security groups. Troubleshoot & optimise: Diagnose and resolve dataset refresh failures, connectivity issues, and compute/memory bottlenecks, working closely with data engineers and report authors. Automate & report: Use PowerShell and the PowerBI RESTAPI to automate deployments and capacity scaling; surface usage metrics and KPIs to guide continual improvement. Champion best practices: Lead platform upgrades, feature roll outs, and adoption of performance tuning, version control, and CI/CD patterns across the enterprise. Must HaveSkills 6-8years in BI platform administration, with 3+years hands on PowerBI Service / Report Server experience. Deep knowledge of capacity metrics, gateway architecture, dataset refresh mechanics, DAX & PowerQuery performance. Proven expertise in governance frameworks (naming, lifecycle, security, compliance) and access management via AzureAD. Strong scripting/automation skills in PowerShell (preferred), Python, or similar, plus experience with PowerBI RESTAPIs. Familiarity with DevOps / CI CD pipelines for PowerBI assets and basic Azure services (KeyVault, LogAnalytics). Excellent problem solving and cross team communication skills. PreferredCertifications Microsoft Certified: PowerBI Data Analyst Associate (PL 300) Microsoft Certified: Azure Enterprise Data Analyst Associate (DP 500) Microsoft Certified: PowerPlatform Solution Architect Expert (PL 600)

Hiring, Lead Site Reliability Engineer with following skills and expertise. What will this person do? Provide leadership in designing and implementing reliable, scalable, and secure infrastructure solutions. Develop and maintain observability solutions, ensuring visibility into system performance using native Azure Cloud solutions. Define and track SLIs, ensuring compliance with SLOs and SLAs. Lead incident response efforts, conduct root cause analysis, and implement preventive measures to minimize downtime. Automate infrastructure provisioning, configuration and management using Terraform & Ansible. Build and maintain robust Observability pipelines to support automated deployments and continuous monitoring practices. Continuously analyze system health and optimize performance by identifying and resolving bottlenecks. Work with our BCDR team to minimize business impact during failures and measure the quality of services. Work with Cloud Governance team to monitor cloud infrastructure spending and implement cost-saving strategies. Implement centralized logging, metric collection, and distributed tracing for troubleshooting and debugging. Deploy, Manage and Monitor containerized workloads. Maintain configuration consistency and compliance across cloud environments using tools like Ansible. Partner with software development teams to integrate reliability best practices into the application development lifecycle. Conduct detailed post-mortems, document learnings, and drive improvements to reduce future incidents. Develop automation scripts in Python, Bash, or other languages to reduce manual efforts and improve efficiency. Provide mentorship to junior engineers, fostering a culture of learning and continuous technical growth. Research and evaluate new technologies, tools, and methodologies to improve system reliability and efficiency. Maintain detailed documentation on infrastructure, monitoring setups, incident responses, and best practices. Qualifications Bachelors degree in Computer Science, Engineering, or a related field. 10+ years in Observability, DevOps, and Site Reliability Engineering (SRE). At least 2 years of experience in defining Observability KPIs for both on-premises and cloud environments. Strong experience with cloud platforms (AWS, Azure, GCP) and cloud-native technologies. Passion for automation, reducing toil and implementing reliability-focused best practices. Deep knowledge of services/tools like Grafana, PowerBI, Prometheus, Azure Monitor, Application Insights & Azure Metrics. Expertise in Terraform, Ansible, Chef, and CI/CD pipeline tools like GitHub Actions, Jenkins, and GitOps methodologies. Working understanding of load balancing, authentication (AAA), encryption, and network parameters monitoring. Strong troubleshooting skills and experience handling on-call incidents and post-mortem analysis. Ability to work cross-functionally, drive technical discussions, and mentor junior engineers. Ability to work in a dynamic team environment and possess time management skills to meet deadlines. Sense of ownership and pride in your performance and its impact on the companys success. Critical thinker with problem-solving skills. Good interpersonal and communication skills.

We are looking for a Senior Platform Engineer Airflow & Control-M with 5-10 years of experience to join our team in Bangalore or Chennai The ideal candidate will have strong expertise in Airflow, Control-M, Kubernetes, Observability (OpenTelemetry), Python, and Bash scripting The role involves managing critical data workflows, enhancing platform automation, and ensuring system reliability and scalability Excellent communication skills and hands-on experience in stabilizing production environments are essential

What youll do : Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff Troubleshoot software related problems over the phone andremotely Escalate issues to Operations and Development teams with reproducible test cases that replicate theproblem Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and externalteams. What youll bring: 3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers Bachelor's Degree in CS, EE, or related discipline with high academicachievement Experience in troubleshooting various forms of software problems from the server to the client browser Ability to work methodically and analytically in a quantitative problem-solvingenvironment Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail. Eagerness to contribute in a team-orientedenvironment. Working knowledge of Web applications. Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc. Working knowledge of Webservers like IIS, Weblogic etc. Experience working with XML, JSON, Python, PowerShell aplus