324 Platform Development Jobs - Page 8

About Coulomb AI Coulomb is a leading battery analytics software company, currently helping the world transition to electric vehicles faster. Our pioneering battery observability platform provides full visibility of the battery data stack for the entire battery life cycle management. Today, we ingest millions of data points to build world's most advanced predictive analytics software. Responsibilities Design and implement the data infrastructure platforms including data ingestion, data consumption, and stream processing on AWS Contribute to the design, development, and delivery of the team projects roadmap Oversee the collection and analysis of key metrics and reporting dashboards to monitor enterprise data platform performance and reliability Support the development and maintenance of data engineering guidelines, policies, standards, and process narratives for in-scope business functions Making sure that we have an efficient development, testing(unit, E2E), and deployment process by improving our CI/CD pipelines Work closely with the entire Team to jointly deliver secure and easy-to-use products to our customers The impact you will have Work across the entire product lifecycle from conceptualization through production Help build trust in new electrification technology through data Use your creativity and imagination to build excitement around data engineering, data science, and machine learning technologies toward solving climate change Ideally you'd have 5+ years of experience in handling Big Data Systems in a production environment Technical domain expertise in one or more of the following areas: Real-time Real-time processing frameworks. Data Modelling, Data warehousing, Microservices, Cloud Infrastructure and ETL tools Deep understanding of large-scale distributed systems (theory and practical experience), design patterns, and object-oriented design principles Experience working with cloud technology stack (eg. AWS or GCP) and deploying machine learning models in a cloud environment Entrepreneurial, 'can do' attitude - ability and willingness to make an impact in a start-up Nice to have Basic understanding of Machine Learning Prior startup experience Ability & comfort taking architectural decisions autonomously and proactively. Why choose Coulomb? We're the leader in battery analytics and are backed by prominent investors like YC. Today, we're the only company single-mindedly focused on enabling the world's transition to electric vehicles. We are among the most innovative companies that use data to uncover insights about electric vehicles and batteries. More importantly, you will have the opportunity to implement your tech skills to solve real-world issues like climate change. Let's do something great together.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.

Your tasks. Qualify identified prospects, set appointments, make effective visits, study system requirement specifications. Provide an innovative solution schematic to the reporting Manager & pass critical review. With the help of signal processing algorithms, write a plugin/dll & test on R&S signal sequencer Platforms.. Engage, demonstrate & obtain acceptance from Customer. Your Qualifications. Bachelor / Master in Electronics Engineering & Communications / RF & Microwave. Sound knowledge and relevant experience in Signal Processing & related Tools like Matlab, SciPy. 2-3 Years Experience with Python / C# .net based Software Platform Development for Plugins/Add-ons. Interested?. We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.. Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.. reference number. Recruiting Contact. Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001 2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in preand post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.. Show more Show less

WHAT YOU DO AT AMD CHANGES EVERYTHING. We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.. AMD together we advance_. The Sr. Field Application Engineer will be the technical interface for AMD’s commercial products with commercial end customers in the INDIA region. As an Engineer, the role will be responsible technical support for AMD’s commercial products, including commercial client, workstation and server (CPU & GPU). In this position, the individual will also help AMD drive a new era of commercial computing by engaging with large INDIA end customers to demonstrate how AMD technology can be used to address the needs of their business. The role will provide technical support for AMD’s commercial pipeline with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Building confidence with key customer influencers and overcoming technical objections will be critical for success in the role. Post-sales technical support is also required as the account encounters technical issues. The role will be expected to handle technical escalations that may occur, align with AMD’s OEM partner support teams, and accelerate resolutions. The Engineer must have a strong technical knowledge base and skill-set, but be equally effective in communication with both customers and internal AMD stakeholders. Must be proficient in troubleshooting common server, client, and workstation applications and workloads on AMD hardware with priority end customers.. The Primary Focus Of The FAE Will Be To. Develop technical relationships with target end customer accounts and OEM partners. Win new commercial client, server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology. Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field. For priority pipeline opportunities, work directly with end-customers to optimize workloads and applications on AMD-based commercial solutions. Deliver technical presentations and sales pitches to influence new AMD sales with customers and partners.. This Position Will Require a Broad Technical Understanding Of Client And Server CPUs/GPUs, And Platform Architecture And The Development Process Needed To Successfully Win Client, Server And Workstation Opportunities With End Customers. The Position May Require Specialized Knowledge Of Microprocessor Architectures, Commercial Ecosystem Environments Including Operating Systems (Windows, Linux), Compilers, Drivers, Benchmarks, And Targeted Applications That May Be Used To Validate Client, Server And Workstation Platforms For The Following Target Markets. Cloud and datacenter computing. GPU (AI and HPC) computing. Data management and analytics (Spark, Oracle, SAP). High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI). Software Defined Storage (IOMeter, IOZone, HDFS, CEPH). Virtualized Desktop Interface (VDI). Computer Aided Design (CAD). Automotive. Oil & Gas. Media & Entertainment. Machine Learning and Machine Intelligence. The Customer Field Support Engineer In This Role Will. Provide technical assistance to INDIA sales personnel and the end customer in the evaluation, design and development of AMD based client, server and workstation solutions. Build business and technical acumen, enabling to gain further "mindshare" within the customer base.. Ensure that you build the right skills and experience to sell the solutions that we can bring to market.. Technically qualify, prioritize and assign resources to sales opportunities. Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements. Perform technical presentations, training and updates for OEM, partners and prospects. Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings. Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors. Assist with the solution development/architectural design to meet specific customer needs. Analyze OEM product solutions and evaluate product performance based on customer needs. Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed. Articulate AMD based technology offerings across multiple verticals. Partner with other AMD and vendor subject matter experts to build specific customer solutions. Install and test solutions in-house, as required, to ensure successful deployments and evaluations. Provide hands-on, expert-level technical assistance to end customer development and software teams. Design and manage the execution of evaluation plans to ensure a quality solution is delivered. Be a credible subject matter expert to end customer on direct and indirect product capabilities.. Other related duties as assigned. Job Requirements. The preferred candidate should have a combination of relevant academic and professional experience. The minimum qualifications associated with this position are Bachelor Degree in Engineering with 4+ years of experience, or advanced degree with 2+ years of experience. Degree should be technology related bachelor's degree or other technical discipline (e.g. Engineering or Computer Science) or equivalent combination of training and experience. Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement. At least 2 years of system architecture and/or platform development experience. Must demonstrate excellent problem solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams. Must have strong experience in leading IT/Technology sales engineers. High energy, results driven mentality with strong people/leadership skills.. Must demonstrate firm understanding of platform development process from concept to production. Must be well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, workstation SW applications, and validation workloads. Good hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level. Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure. Experience with virtualization technology and one or more hypervisor solutions. Strong knowledge of Linux and Windows based server operating systems is required. This position requires an individual with excellent organizational and communication skills with a good balance of hardware, architecture and software expertise. Must be a team player with excellent collaborative skills and superior written and oral communication skills. Benefits offered are described: AMD benefits at a glance.. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.. Show more Show less

A platform engineer is responsible for designing, building, and maintaining the technology platforms and infrastructure that support software applications and services. They work on creating and managing the underlying systems and tools that enable developers to build, deploy, and operate their applications efficiently. The role of a platform engineer can vary depending on the client and the specific requirements of the platform they are working on. - Grade Specific A role that can include overseeing a team of platform engineers, and making key technical decisions in the realm of platform development and operations.Key responsibilities include:Team Leadership and ManagementOverseeing a team of platform engineers, focusing on team dynamics, and effective delivery of cloud platform solutions.Technical Guidance and Decision-MakingProviding technical leadership and making critical decisions regarding platform architecture, tools, and processes. Balancing hands-on involvement with strategic oversight.Mentorship and Skill DevelopmentMentoring team members, enhancing their technical skills, and fostering a culture of continuous learning and innovation in platform engineering practices.Deep Technical ProficiencyPossessing a deep understanding of platform engineering principles and practices, and demonstrating proficiency in key technical areas such as cloud services, automation, and system architecture.Practice DevelopmentContributing significantly to the development of the platform engineering community, staying abreast of emerging trends, and applying this knowledge to drive improvements in the capability. Skills (competencies) Verbal Communication APEX Salesforce Classic Salesforce LWC Salesforce (Integration) Salesforce (Functional) Salesforce Field Services Lightning

Expertise in Python Experience developing RESTful API services leveraging libraries such as FastAPI Experience with PostgreSQL Experience with developing applications that use LLMs Experience with Docker containerization Docker

Role & responsibilities Platform Engineer or Developer with hands on experience in C++ with Kubernetes Preferred candidate profile work location: Bangalore Full Time with: Tech Mahindra Kindly share your updated resume to my email id: NN00848658@techmahindra.com

Key Responsibilities Lead the design and development of complex Power Apps solutions (both canvas and model-driven) to meet advanced business requirements. Architect and implement sophisticated Power Automate workflows (including child flows and RPA) that integrate with various systems and APIs. Develop custom business logic and integrations (using advanced Power Fx, Azure Functions, custom connectors, etc.) to extend Power Platform capabilities. Configure and optimize Microsoft Dataverse schemas, Azure SQL Tables. Manage data flows between Power Apps and external databases or ERP/CRM systems. Ensure solutions are secure, scalable, and compliant with best practices (including governance, authentication, and data validation) . Troubleshoot and resolve production issues and performance bottlenecks in Power Platform applications Mentor junior developers and work closely with cross-functional teams (business analysts, IT, etc.) to support the full application lifecycle and drive continuous improvement. Required Skills and Qualifications Bachelors degree in computer science, Engineering, or a related technical field and 6 - 9 years of hands-on Power Platform development experience Expert proficiency in Power Apps development (Canvas and Model-driven) including advanced Power Fx, component framework (PCF), and ALM practices Extensive experience with Power Automate (cloud flows, UI flows) and proven ability to integrate Power Platform with other systems and services Strong programming skills (JavaScript/TypeScript, C#, .NET, HTML) and experience with RESTful APIs and Azure development tools (Visual Studio, VS Code) Experience with data modeling and database design (Microsoft Dataverse, SQL Server, Azure SQL) Solid understanding of security and authentication (Azure AD) in the Power Platform context Excellent problem-solving skills and the ability to translate business needs into technical solutions Strong communication and collaboration skills for engaging with stakeholders and mentoring team members Preferred Skills Advanced knowledge of Microsoft Azure services (Functions, Logic Apps, App Service) and Azure DevOps (CI/CD pipelines) Experience with additional Power Platform components (Power BI, Power Virtual Agents) and enterprise-grade integration patterns. Familiarity with Agile/Scrum methodologies and DevOps culture. Certifications Microsoft CertifiedPower Platform Developer Associate (PL-400) Microsoft CertifiedPower Platform Functional Consultant Associate (PL-200). Microsoft CertifiedPower Platform Fundamentals (PL-900)

We seek technical leads and architects with hands-on experience developing and supporting software products and services on cloud platforms. The ideal candidate would have rich experience building SaaS products/services, and incrementally deploying them on cloud environments with a deep understanding of platform development, system design, associated tools, technologies, and best practices. Experience in Test-driven development, quality through automation, application security etc., would be a plus. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Technical and Professional Expertise: 8 + years of programming experience Robust system design and programming skills in Python -based backend application development OR NodeJS JOR ava with Spring framework, ReactJS with Typescript or Experience with Containers, Docker, Kubernetes, Linux Experience building distributed and scalable SaaS offerings based on REST APIs, microservices, and containers. Experience in system design and supporting cloud services Ability to learn and be productive on new technologies independently & quickly Experience in technically coaching and guiding junior developers covering system design, code reviews etc. Good communication skills and technical leadership qualities Preferred technical and professional experience Degree in Computer Science, , Engineering, or equivalent professional experience. Working experience on Docker/Kubernetes, the DevOps, Micro services, RedHat OpenShift, Java J2EE / Python /NodeJS Working experience in integrating LLM based applications Willing to lead and work on quick proof of concepts.

Software developers at IBM are the backbone of our overall strategy, and software development is the essential activity that drives the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and technologies and work with leading minds in the industry to build products, path-breaking technologies, and solutions that you can be proud of. Do you have the skills and passion for building the futureIf yes, join a niche team at IBM Software Labs focused on building an AI-driven Digital Labor platform, Watson Orchestrate, an AI platform that offers digeys (aka digital employees) with custom skills that can automate today’s businesses. Look for more details athttps://www.ibm.com/products/watson-orchestrate We seek Frontend developers with hands-on experience developing and supporting software products and services on cloud platforms. The ideal candidate would have rich experience building SaaS products/services, and incrementally deploying them on cloud environments with a deep understanding of platform development, system design, associated tools, technologies, and best practices. Experience in Test-driven development, quality through automation, application security etc., would be a plus. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2 - 5 years of hands on programming experience Robust system design and programming skills in FrontEnd application development with NodeJS, ReactJS with Typescript Experience with Containers, Docker, Kubernetes, Linux Experience building distributed and scalable SaaS offerings based on REST APIs, microservices, and containers. Experience in system design and supporting cloud services Ability to learn and be productive on new technologies independently & quickly Good communication skills Preferred technical and professional experience Experience with LLM Model Integration and knowledge in AI Space will be a plus

Job ID : 35500 Job Level: PT1 Core Job Location: Gurgaon/Bangalore Function: DIO Employment Type: Full time Working Pattern: Hybrid Why we need this role: The Salesforce Platform & Integration Lead Developer is required to design, develop, and maintain custom solutions and integrations on the Salesforce platform across Sales Cloud, Experience Cloud and Marketing Cloud. This role will have deep expertise in Salesforce platform development, API integrations, and best practices, ensuring seamless data flow and high-performing solutions. What you will do: Key accountabilities: • Leadership o Lead architecture and design discussions with technical architects, solution architects, technical teams, and developers. o Lead and mentor junior Salesforce developers and administrators providing technical guidance and support. • Platform Development: o Design and develop scalable, high-performing Salesforce solutions across Sales Cloud, Experience Cloud and Marketing Cloud. o Design and develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning components, integrations and other Salesforce technologies. o Ensure data integrity, security, and compliance within the Salesforce environment. o Implement and maintain Salesforce configurations, custom objects, workflows, validation rules, and other standard functionalities. o Develop and maintain Lightning Web Components to enhance the user experience. o Stay updated with Salesforce innovations and emerging technologies to optimize solutions. o Support business teams in identifying opportunities for automation and process improvements. • Integration Development: o Design and implement integrations between Salesforce and other enterprise systems using APIs, middleware tools like MuleSoft, third-party tools and data integration techniques. o Ensure seamless data flow and synchronisation between Salesforce and external systems. o Troubleshoot and resolve integration issues, ensuring data integrity and consistency. • Quality Assurance: o Conduct code reviews to ensure code quality, performance, and security. o Develop and execute unit tests, integration tests, and user acceptance tests. o Troubleshoot and resolve issues related to Salesforce applications and integrations. • Documentation & Training: o Create and maintain technical documentation for Salesforce solutions and integrations. o Provide training and support to end-users and team members on Salesforce functionalities and best practices. What you will do: • 8-9 years of experience in Salesforce development and integration. • Proficiency in Salesforce platforms such as Sales Cloud, Experience Cloud, and Marketing Cloud. • Experience in multi-cloud Salesforce implementations. • Proven experience with Apex, Visualforce, Lightning components, Salesforce Flows and Salesforce integrations. • Strong understanding of Salesforce best practices, design patterns, and development methodologies. • Experience with integration tools such as Mulesoft, WebMethods, REST/SOAP APIs, and ETL solutions. • Experience with JavaScript, HTML, CSS, and web services. • Knowledge and ability to follow SDLC as well as Agile/Scrum methodologies. • Experience in standard operating procedures to perform pre and post-production support activities. • Good verbal and presentation skills. • Good written communication skills. • Good problem-solving skills. Qualifications: • BE/B.Tech/ME/M.Tech/MCA/M.Sc • Certifications in the following will be strongly preferred: o Salesforce Certified Platform Developer I & II o Salesforce Certified Integration Architecture Designer Skills Applications System Design Applications Development System Maintenance and Enhancement System Development Life Cycle Applications Knowledge Education A bachelor’s or master’s degree in computer science, software engineering, or closely related field Roles and Responsibilities Salesforce Platform & Integration Lead Developer

Drive engagement with educational institutions, skilling centers, & candidates Implement innovative solutions for job matching, analytics, & engagement Onboard top employers across industries & Lead cross-functional teams to execute Project

Drive engagement with educational institutions, skilling centers, & candidates Implement innovative solutions for job matching, analytics, & engagement Onboard top employers across industries & Lead cross-functional teams to execute Project

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your Role We are seeking a highly skilled Senior Power Platform Developer with a strong background in Power Pages and JavaScript to join our dynamic team. The ideal candidate will be responsible for designing, developing, and deploying scalable business solutions using Microsoft Power Platform, with a focus on creating engaging and secure web portals using Power Pages. Design, develop, and maintain solutions using Microsoft Power Platform (Power Pages, Power Apps, Power Automate, Power BI). Build and customize Power Pages portals with advanced JavaScript, Liquid templates, and CSS for enhanced user experiences. Integrate Power Platform solutions with Dataverse, SharePoint, Azure services, and third-party APIs. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications. Ensure solutions are secure, scalable, and aligned with best practices and governance standards. Troubleshoot and resolve technical issues across the Power Platform stack. Mentor junior developers and contribute to code reviews and knowledge sharing. Your Profile Role Specifications: Academic / Professional Qualifications Bachelors degree or equivalent professional degree in IT, Education, or another related field Work Experience Minimum 4 years and maximum 6 years of experience, as a developer, in Low Code implementations (Power Platform preferred) Required Competencies 46 years of hands-on experience with Microsoft Power Platform, especially Power Pages. Strong proficiency in JavaScript, HTML, CSS, and Liquid templating. Experience with Dataverse, Power Automate flows, and custom connectors. Familiarity with Azure AD, role-based access control, and portal authentication mechanisms. Solid understanding of ALM (Application Lifecycle Management) in Power Platform. Excellent problem-solving skills and attention to detail. Microsoft certifications (e.g., PL-400, PL-600). Knowledge of Power Pages will be an added advantage. Experience with DevOps for Power Platform. Knowledge of Agile methodologies and tools like Azure DevOps or Jira. Strong communication and collaboration skills. Understanding of Agile/Scrum methodologies and DevOps practices. Strong problem-solving, analytical, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong fluency in English (written and spoken). What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Java Full Stack Development Good to have skills : AWS AdministrationMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationEngineering Productivity Lead & Developer Job Summary :We are seeking a visionary and execution-focused leader to spearhead our engineering productivity, developer experience, and platform standardization initiatives across the organization. This leader will be responsible for defining and delivering a centralized Developer Internal Developer Platform (IDP), driving tooling modernization, cloud platform standardization, and improving developer satisfaction at scale. The role will directly impact how our engineering teams build, deploy, and operate software efficiently across the enterprise.Key Responsibilities:Lead the strategy, design, and execution of a centralized Developer IDP to streamline onboarding, development, CI/CD, and observability.Drive tooling standardization and modernization, ensuring best-in-class development environments and reducing cognitive load for developers.Establish and enforce cloud and infrastructure standards that improve security, cost efficiency, and scalability while maintaining developer autonomy.Build strong partnerships with engineering, product, DevOps, security, and compliance teams to drive adoption and alignment of platform capabilities.Define KPIs and measure impact on engineering productivity, operational efficiency, and developer satisfaction.Foster a culture of continuous improvement, automation, and self-service across engineering.Attract, mentor, and lead a team of platform engineers, developer advocates, and productivity experts. Qualifications:15+ years of experience in engineering, with 3+yrs leadership roles with a strong background in developer platforms, DevOps, or infrastructure engineering.Proven success in driving enterprise-wide platform adoption and engineering enablement.Deep understanding of modern software delivery practices (CI/CD, GitOps, IaC, microservices, cloud-native architecture).Experience with cloud platforms (AWS, Azure, GCP) and tooling ecosystems (e.g., Backstage, ArgoCD, Terraform, Kubernetes).Exceptional stakeholder management, communication, and change leadership skills.Preferred:Experience with implementing or scaling ,Port,Backstage or similar Developer Portals.Demonstrated impact on developer satisfaction and productivity metrics (e.g., DORA, SPACE framework).Prior experience in highly regulated or large-scale enterprise environments. Qualification 15 years full time education

1.Work with product managers and owners to understand operational/functional requirements and translate them into technical requirements Design. 2.Ensure the best possible quality of the application Troubleshooting and fixing bugs.Writing documents.

Role Summary We are seeking a highly skilled and experienced Technology Program Manager to join our dynamic Transformation & Innovation Office (a high-performing team driving impactful Innovation, Transformation, and Growth initiatives) and play a critical role in delivering exceptional results. This role demands a proactive, solutions-oriented individual with a proven track record of success in managing complex projects within fast-paced environments. This role will require extensive skills in gathering requirements, developing solutions, and deploying MS Power Platform applications to drive business value. Responsibilities: Project Planning & Execution: Develop and manage comprehensive project plans for Power Platform initiatives, including scope definition, resource allocation, timeline creation, and budget management. Develop technical documentation, including solution design documents, process flows, and training materials. Design Power Platform solutions in accordance with best practices. Plan and execute project rollouts and ongoing support. Proactively identify and mitigate potential risks and challenges specific to Power Platform implementations. This includes backlog and capacity management to ensure prioritization and efficient task allocation. Stay up to date with the latest Power Platform features and capabilities. Stakeholder Management: Effectively engage with diverse stakeholders, including business users, IT teams, and leadership, to gather requirements, manage expectations, and foster collaborative relationships. Regular communication, proactive issue identification and resolution, skillful conflict management, and efficient escalation management. Present Power Platform solutions to stakeholders and provide training and support. Team Leadership: Guide and mentor project team members (developers, analysts, etc.), fostering a culture of collaboration, innovation, and accountability. Provide constructive feedback and support team members in achieving their objectives. Plan and facilitate regular team meetings. Delivery Excellence: Ensure projects are delivered on time, within budget, and to the highest standards of quality. Continuously monitor progress, identify deviations, and implement corrective actions. Meticulous action item tracking and follow-up. Conduct quality assurance testing of Power Platform solutions. Manage project documentation and knowledge sharing. Ensure the adoption of Power Platform applications by the business community. Innovation & Problem-Solving: Contribute creative solutions to complex business challenges, leveraging innovative thinking and problem-solving skills to deliver impactful results. Identify opportunities to leverage Power Platform to improve business processes and workflows. Stay informed about industry trends and best practices for Power Platform development. Methodology & Tools: Proficiently utilize project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Monday.com, Jira, Azure DevOps, MS Project) to enhance project efficiency and effectiveness. Proficient in utilizing Power Platform development tools and techniques. Reporting & Aggregation: Serve as a key aggregator, consolidating project data and presenting it in a clear and concise manner. Data Visualization & Dashboard Design: Develop and maintain effective dashboards using Power BI to provide clear, concise visualizations of key projects and program metrics and progress. Employee Feedback Action Tracking: Monitor and track actions related to employee feedback platform to ensure timely resolution of identified issues. Finance & Ops Liaison: Act as a liaison between the project team and Finance and Operations teams, ensuring alignment on budget, resources, and administrative matters. This includes capacity reporting to optimize resource allocation. Communication: Prepare and present regular project status reports, highlighting key achievements, challenges, and forecasts. Maintain clear and concise communication across all stakeholders. Continuous Improvement: Actively participate in continuous improvement initiatives, contributing to the enhancement of project management processes and best practices within the team. Qualifications: Bachelor's degree in a relevant field (Computer Science, Information Technology, Business Administration) and postgraduate (MBA or equivalent) degree preferred. Minimum of 6 years of experience in project management, with at least 3 years focused specifically on Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint). Proven track record of successfully delivering complex projects within a consulting environment. Experience in Innovation, Transformation, or Growth initiatives is strongly preferred. Demonstrated expertise in utilizing various project management methodologies (Agile, Waterfall) and tools. PMP or similar certification is highly desirable. Strong understanding of SharePoint architecture and administration. Experience with Microsoft Azure DevOps preferred. Exceptional communication, interpersonal, and presentation skills with the ability to effectively communicate with diverse (including executive) audiences. Strong analytical and problem-solving skills with the ability to identify and resolve complex issues. Proven ability to lead and motivate high-performing teams, fostering a collaborative and results-oriented environment. Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail. Strong understanding of business strategy and its application within project contexts. Experience working with diverse international teams (preferred). Excellent organizational and time-management skills with the ability to prioritize tasks and manage competing deadlines effectively. Proficiency in Power BI data visualization tools and techniques. Experience with dashboard design is a plus. Microsoft Power Platform certifications (e.g., Power Platform App Maker, Power Platform Developer) are a plus.

Title Our corporate activities are growing rapidly, and we are currently seeking a full-time, office based ServiceNow Developer to join our new Information Technology team in Navi Mumbai. We are seeking a highly skilled and motivated individual to join our team as a ServiceNow Developer. In this role, you will be responsible for developing, configuring, and maintaining solutions within the ServiceNow platform to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities ServiceNow Development: - Design, develop, and implement solutions within the ServiceNow platform. - Customize ServiceNow applications to meet business requirements. - Develop and maintain integrations with other systems and applications. - Write clean, efficient, and maintainable code following best practices. Systems Analysis: - Work closely with business users to understand their needs and pain points. - Collaborate with stakeholders to gather and analyze business requirements. - Translate business requirements into technical specifications and solution designs. - Identify opportunities to improve processes and streamline workflows using ServiceNow. - Conduct impact analysis and risk assessment for proposed changes. Platform Support: - Provide ongoing support and maintenance for the ServiceNow platform. - Troubleshoot issues, investigate root causes, and implement solutions. - Monitor platform performance and ensure high availability and reliability. - Collaborate with cross-functional teams to resolve technical issues and implement enhancements. Qualifications - Bachelor's d egree or higher in Computer Science. - Preferred experience in one or more of the following: JavaScript , REST APIs, C#, ServiceNow, git, Azure DevOps . - Proven experience as a ServiceNow Developer, Systems Analyst. - Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations. - Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB. - Solid understanding of ITIL processes and best practices. - Excellent analytical and problem-solving skills. - Excellent computer skills. - Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels. - Ability to work independently and collaboratively in a fast-paced environment. - ServiceNow certification(s) preferred. If you are passionate about leveraging technology to drive business value and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as a ServiceNow Developer. #LI-Hybrid People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Cloud Data Platform Engineering.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Power Automate Desktop.