324 Platform Development Jobs - Page 3

Location: Kanpur Goodyear Talent Acquisition Representative: Srishti Dubey The Frontline Sales Associate is the point of contact for the channel partners in replacement sales vertical, The FSA is responsible for the execution of agreed sales and profitability targets established within the assigned sales area by acquiring new business and maintaining/growing business from existing customers, They are also responsible for handling problems, overcoming obstacles, and representing the brand, Responsibilities Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met, Plans, executes and reports on the sales activities in the assigned sales area, Has expert knowledge on the features and benefits of available products/ services and supports the channel partners to resolve any issues, Adept with the knowledge of company policies/ procedures regarding personal conduct/ HSE standards and acts in compliance with all regulations, Identify, plan and develop new customers in line with business development plans/ targets, Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems, Proactively informs the line managers about the required sales support level (including marketing, technical, logistics and control) and cooperates in and coordinates the implementation of the defined activity, Delivers periodical progress reports and proactively submits recommendations regarding the improvements in the approach to the marketplace, Monitor sales against agreed targets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented, Goodyear is an Equal Employment Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law, Goodyear is one of the worlds largest tire companies It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry For more information about Goodyear and its products, go to goodyear/corporate

About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system, Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365?all within 90 seconds, Based in San Francisco, CA, Rippling has raised $1 4B+ from the worlds top investors?including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock?and was named one of America's best startup employers by Forbes, We prioritize candidate safety Please be aware that all official communication will only be sent from @Rippling addresses, About The Role The Insurance Operations Analyst will manage the enrollment connections between the Rippling product and health insurance carriers This role will require impeccable organizational and communication skills with a willingness to directly contribute to the day-to-day operational needs of the insurance transactions we manage You will work with health insurance carriers, our clients and our internal support and engineering teams to ensure that the information present within Rippling is accurate and matches that of our carrier partners This is an exciting role that requires significant attention to detail, an ability to learn as our product grows and an ability to create new processes, What you will do Manage an internal dashboard of tasks to ensure our clients data are matching that of the carriers Continuously iterate on the processes required to confirm data with the carrier Work directly with Health Insurance Carriers, Support, Engineering and our clients to ensure that member transactions were confirmed correctly Become a subject matter expert in everything Insurance Work with carriers to develop new and innovative ways of confirming the enrollments that have occurred within the Rippling platform What You Will Need Two or more years of experience in an operations, project management or an equivalent role at a high-growth startup or consulting firm High attention to detail with excellent work ethic, time management, and execution Experience communicating directly with customers Familiarity working with product and engineering teams to root-cause product issues Experience working through a dashboard of tasks and organizing your day around these tasks Experience working with a US based company G-Suite Experience, Salesforce experience Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation, please email accomodations@rippling Rippling highly values having employees working in-office to foster a collaborative work environment and company culture For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role,

Huntsman Corporation is now looking for a dynamic individual as a Platform Manager Insulation. The job holder will be a key member of the ISC Polyurethane Technology & Innovation (T&I) team, based in Mumbai. As part of the broader Global Technology & Innovation organization, the India T&I team plays a critical role in product development, localization, and innovation efforts that support the growth and competitiveness of the Polyurethanes business in India. The team is focused on expanding the product portfolio and delivering high-impact, customer-centric solutions aligned with evolving market demands. This role specifically focuses on managing and developing the product portfolio within the Insulation market segment in Polyurethanes. The Platform Manager will drive innovation through the identification and implementation of differentiated solutions, support technology transfers from global platforms, lead localization efforts, and ensure compliance with all regulatory standards. The role requires close collaboration with global and regional teams to bring innovations to market and sustain a competitive edge. This position will be based in Mumbai, India. As a Platform Manager – Insulation you will: Core Functions Ensure full compliance with company safety, health, and environmental (SHE) standards across all areas of responsibility, including labs, production facilities, and customer locations. Maintain in-depth technical knowledge of Insulation PU products and processing technologies. Monitor global and local product portfolios, including competitor offerings, to identify opportunities and ensure market relevance. Lead technology transfer and localization efforts for the Insulation product line in coordination with global teams. Continuously benchmark and optimize the product portfolio to ensure cost competitiveness. Ensure full adherence to regulatory and quality standards in product development and commercialization. Collaborate closely with global Platform Managers to align local activities with overall global strategy. Market & Implementation Focus Work closely with local cross-functional teams including R&D, Sales, Marketing, and Supply Chain to implement platform strategies effectively. Engage directly with key customers to support the introduction and scaling of new technologies. Foster close collaboration with the Technical Service (TS) team to ensure fast, effective deployment of innovations and enhanced customer satisfaction. Serve as the subject matter expert for the Insulation platform in the Indian market. Analyze market trends, customer requirements, and competitive landscape to inform strategic planning. Provide technical and strategic support for business development initiatives. Represent the company at relevant industry conferences, customer meetings, and technical events. Deliver regular reports and presentations to senior leadership on platform performance, innovation pipeline, and market feedback. Travel domestically and internationally as required to support projects and customer engagement. What skills and experiences are we looking for? Bachelor’s or Master’s degree in Polymer Science, Chemical Engineering, Materials Science, or a related technical field. 8–10 years of experience in the Polyurethanes industry, preferably with a strong background in PU Insulation. Proven track record in product/platform management, innovation, and global technology transfer. Experience working in a global matrix organization is highly desirable. Ability to collaborate across functions and influence without direct authority. Strategic mindset paired with a pragmatic, hands-on approach. Fluency in English is required; additional language skills are a plus. Deep understanding of polyurethane chemistry, formulation, processing, and application development. Knowledge of relevant regulatory and quality assurance standards. Strong analytical and troubleshooting capabilities. Excellent communication and interpersonal skills. Strong project management and organizational abilities. What can we offer? Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 25 countries around the world, employing over 6,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on. Here, you can make an impact and make a difference. Come join us. Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local. Please refer to https://www.huntsman.com/privacy/online-privacy-notice for Company’s Data Privacy and Protection information. All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service. Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.

Key Responsibilities Collaborate with data scientists to convert experimental ML and GenAI workflows into scalable, production-ready pipelines. Co-develop and maintain shared, version-controlled repositories with modular components. Design and manage CI/CD pipelines using Azure DevOps for deploying ML models and GenAI tools. Containerize applications using Docker and deploy them using cloud-native services. Automate deployment workflows and infrastructure setup using Terraform and schema management tools for Azure and Snowflake. Ensure smooth integration of model training, evaluation, and deployment stages across projects. Deploy and manage GenAI solutions including chatbots, RAG applications, and predictive analytics tools. Operationalize LLMs and GenAI agents, including prompt orchestration and chaining logic. Track model versions, prompt iterations, and performance metrics to support continuous improvement. Implement observability tools to monitor latency, token usage, hallucination rates, and user feedback. Ensure compliance with internal governance policies around data security and ethical AI. Set up alerting and rollback mechanisms to handle model or infrastructure failures. Participate in code reviews and knowledge sharing sessions. Participate in and plan/suggest improvement to the existing workflows that impact business and technical domains. Key Qualifications & Requirements Specific academic or professional qualifications/experience/competence necessary for this position Education Qualification: Bachelors or Masters degree in Computer Science, Engineering, Data Science, or a related field. 2-3 years of experience in ML engineering, MLOps, platform engineering or DevOps role with exposure to Gen AI/ML workflows. Technical Competence & Skills: Strong proficiency in Python, Bash, and scripting for automation & CI/CD tools. Hands-on experience with CI/CD tools (Azure DevOps preferred) Experience with Docker and cloud-native services (Azure & Snowflake preferred). Leadership Competence: Strong problem solving & debugging skills Excellent communication & collaboration abilities Willingness to learn, experiment & contribute to evolving practices

Qualifications Education: Bachelors or Masters Degree in Computer Science, Engineering, or related field. Experience: Over all of 10+years and Minimum 7+ years in DevOps, with at least 5 years architecting solutions on Azure. Skills: Strong experience designing automated CI/CD pipelines and implementing infrastructure-as-code (IaC) principles using Azure DevOps Pipelines and Azure Resource Manager (ARM) templates or Bicep. Advanced proficiency in deploying, scaling, and securing containerized workloads in Azure Kubernetes Service (AKS) and serverless applications with Azure App Service/Functions. Demonstrated ability to set up robust IAM controls, role-based access, and audit policies within Azure Active Directory (AAD) to ensure security across the cloud footprint. Expert in Azure Virtual Networking concepts, including private connectivity, network security, and hybrid cloud scenarios. Proven experience in defining and implementing various Git branching strategies (e.g., GitFlow, GitHub Flow, Trunk-Based Development) and managing pull request workflows within Azure DevOps Repos. Deep understanding of container orchestration, Docker, Helm, and related technologies. Proficiency in scripting languages (PowerShell, Python, Bash, etc.) and tools (Terraform, Bicep, ARM templates) for infrastructure automation. Experience implementing and auditing security controls in Azure environments (e.g., Azure Security Center, Azure Policy). Ability to translate business requirements into technical architecture. Strong communication skills and demonstrated ability to mentor teams and collaborate cross-functionally. Nice-to-Have Skills: Experience with other cloud providers (GCP, AWS). GitOps Methodology with Argo CD, Flux CD. Understanding of MLOps lifecycle, Azure Machine Learning deployments. Experience with Azure Monitor, Log Analytics, and Application Insights for comprehensive observability. Certifications: Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure DevOps Engineer

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.

Educational Requirements Bachelor of Engineering Service Line Quality Responsibilities Platform Development and Management1. Design, develop, and maintain Internal Developer Platform (IDP) tools, ensuring they meet the needs of engineering teams. Build and enhance self-service capabilities such as resource provisioning, CI/CD pipelines, and service management within the platform. Integrate multiple tools and services (e.g., Git, Jenkins, Kubernetes, Helm, etc.) into a unified developer experience. Ensure platform tools are highly scalable, available, and meet security and performance standards. Preferred Skills: Foundational->Development process generic->Platform Engineering process

Position: Senior Backend / Platform Engineer Experience Required: 8+ years Location: Manjeera Trinity, Hyderabad Timings: 5:30 PM 2:30 AM (US Shift Timings) Employment Type: Full-Time About the Role We are developing a next-generation AI-driven enterprise platform and are looking for a Senior Backend/Platform Engineer with strong expertise in backend development, cloud infrastructure, integrations, and AI/ML readiness. The role requires hands-on experience in building scalable, secure, and high-performance platforms in a cloud-native environment. Key Responsibilities Design and develop microservices and REST/GraphQL APIs for enterprise modules. Build and manage integrations with third-party systems. Collaborate with AI/ML teams to integrate generative AI and predictive models into the platform. Ensure data security, access control, and compliance with global standards. Optimize performance and reliability for large-scale, high-volume workloads. Implement monitoring, observability, and alerting for backend services. Drive adoption of best practices across backend engineering and DevOps. Required Skills & Qualifications 8+ years of experience in backend engineering, integrations, or platform development. * Build and manage event-driven architectures using Apache Kafka. Strong programming skills in Python . * Implement workflow orchestration using Temporal for long-running business processes. Expertise in microservices, Kubernetes (AKS). Hands-on with Microsoft Azure (AKS, ACR, Networking, Key Vault, Security). Proficiency in CI/CD automation (Jenkins, GitHub Actions). Strong experience with databases (SQL + NoSQL), caching (Redis), Graph databases (Neo4j) and data modeling. Knowledge of IaC (Terraform, ARM templates, Bicep). Exposure to AI/ML integration and scalable data pipelines. Strong skills in security, compliance, and performance tuning. Excellent problem-solving and communication skills. Nice to Have Experience with Ansible, Helm, ArgoCD. Exposure to hybrid cloud setups and enterprise integrations. Familiarity with Agile/Scrum delivery models. Education Bachelor’s/Master’s in Computer Science, Information Technology, or related field (or equivalent experience).

Role & responsibilities Sets system-level TCP targets based on vehicle-level TCP targets: Takes inputs from CoEs/PPH/PMH on engineering/supplier/mfg/cost feasibility Takes inputs from Build & Validation COE for project risks on performance & reliability Takes inputs from PPM on planning/resource availability Ensures achievement of all system as well as vehicle-level TCP targets set, thereby ensuring: Timely release of drawings by CoEs after incorporating feedback on feasibility of Mfg/ Supplier/Service with minimal re-openings Evaluate feasible engineering solutions for timely closure of all ORCs/concerns raised by all support CoEs /labs Delivery of Process and Product targets (Performance, Weight, Cost, etc) Timely closure of all engg. Decisions (L0/L1 drawings, overall vehicle packaging / CAD/ VP design approved, etc.) with desired quality, optimum cost and minimum deviations Ensure timely completion of technical sign-off by CoEs to ensure that only the suppliers capable of meeting TCP targets are signed-off Ensures right integration of all the systems with the help of VA&VI Suggest technical risk mitigation plans to CPH Ensures all TCP trade-offs are in conformance with platform targets: Solves for TCP trade-offs and reallocates TCP targets across systems/CoEs that lie within pre-defined limits to ensure that there are no overall TCP deviations Completes engineering sign-off for project handover to manufacturing/ PVE for Launch

The Security team is currently engaged in the development and enhancement of a cloud platform dedicated to various network security controls and management. The primary objective is to create highly-available and performant distributed systems that ensure security at the network level within public clouds. This involves tasks such as micro segmentation, L3/4/7 DDoS prevention, and extending security measures to a diverse range of compute substrates, VMs, and containers. This role presents an exciting opportunity for ambitious engineers seeking comprehensive technical growth across three key areas: **Development**: This involves architecting and coding solutions within distributed systems (highly available microservices), systems programming (hypervisors and kernel agents), or user interfaces. **Security**: The role entails experimenting with access control and network security policies, packet filtering techniques, managing and monitoring communication among services, and DDoS prevention at the application layer. **Networking**: The position includes exploring and implementing software solutions across various OSI layers and devices, ranging from physical hosts to hypervisors and containers. If you excel in any of these areas and have a passion for learning about the others, this role offers an excellent opportunity to make a significant technical and business impact while working on one of the largest cloud platforms globally. **Responsibilities:** - Architect and implement distributed systems to deliver security controls at the network level in Salesforce's public and private clouds, covering network policy management, ACLs enforcement, DDoS protection for containers, among others. - Develop software solutions and microservices supporting network security platforms in public clouds. - Research and implement new networking security solutions and platforms for intra- and cross-datacenter network flows. - Advance and operate security scanning platforms in a full DevOps model. - Engage in an Agile development environment, including participating in daily scrums. - Support engineering excellence within the team through code reviews and mentoring junior members. **Requirements:** - Industry experience of 15+ years, with at least 10 years in SaaS, PaaS, or IaaS software development. - 5+ years of experience in a high-availability 24/7 environment, with cloud platform experience being a plus. - Educational background: ME/M.Tech in Computer Science/Engineering or BE/B.Tech in similar disciplines with equivalent experience. - Hands-on expertise in network security, including building or managing software platforms for network security, segmentation, ACLs, DPI, DDoS protection. - Proficiency in programming languages such as Golang, Java, C++, Python, with experience in designing large-scale PaaS or IaaS systems. - Strong knowledge in security fundamentals, operating systems, and software design. - DevOps mindset and excellent communication skills. - Ability to work effectively within a team and value team success. **Desired Skills/Experience:** - Expertise in designing, implementing, and operating distributed systems architectures. - Experience with VMs and container technologies. - Full-software ownership from ideation to running in production, including design, coding, testing, deployment, and support.,

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

What would you be doing at IBM? Software developers at IBM are the backbone of our overall strategy, and software development is the essential activity that drives the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and technologies and work with leading minds in the industry to build products, path-breaking technologies, and solutions that you can be proud of.Do you have the skills and passion for building the future? If yes, join a niche team at IBM Software Labs focused on building an AI-drivenDigital Laborplatform, Watson Orchestrate , an AI platform that offersdigeys(aka digital employees) with customskillsthat can automate today’s businesses. Look for more details athttps://www.ibm.com/products/watson-orchestrate We seek strong senior developers with hands-on experience developing and supporting software products and services on cloud platforms. The ideal candidate would have rich experience building SaaS products/services, and incrementally deploying them on cloud environments with a deep understanding of platform development, system design, associated tools, technologies, and best practices. Experience in Test-driven development, quality through automation, application security etc., would be a plus. You will be assigned to work with strategic customers looking to adopt watsonx Orchestrate. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of programming experience Robust design and programming skills in more than one of the following: o Python-based backend application development, o Java with Spring framework, Go o ReactJS with Typescript or NodeJS Strong experience with Containers, Docker, Kubernetes, Linux Strong experience with AI and ML, preferebly and AI Agents Experience building distributed and scalable SaaS offerings based on REST APIs, microservices, and containers. Experience in system design and supporting cloud services Ability to learn and be productive on new technologies independently & quickly Experience and passion in technically coaching and guiding junior developers coveringsystem design, code reviews etc. Good communication skills and technical leadership qualities Strong experience working with high profile clients on large scale enterprise project deliveries

What would you be doing at IBM? Software developers at IBM are the backbone of our overall strategy, and software development is the essential activity that drives the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and technologies and work with leading minds in the industry to build products, path-breaking technologies, and solutions that you can be proud of. Do you have the skills and passion for building the future? If yes,joina niche team atIBM Software Labsfocused on building an AI-drivenDigitalLaborplatform,Watson Orchestrate, an AI platform that offersdigeys(aka digital employees) with customskillsthat can automate today’s businesses. Look for more details athttps://www.ibm.com/products/watson-orchestrate We seek strong software developers with hands-on experience developing and supporting software products and services on cloud platforms. The ideal candidate would have rich experience building SaaS products/services, and incrementally deploying them on cloud environments with a deep understanding of platform development, system design, associated tools, technologies, and best practices. Experience in Test-driven development, quality through automation, application security etc., would be a plus. You will be assigned to work with strategic customers looking to adopt watsonx Orchestrate. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of programming experience Robust design and programming skills in more than one of the following: o Python-based backend application development, o Java with Spring framework, Go o ReactJS with Typescript or NodeJS Strong experience with Containers, Docker, Kubernetes, Linux Strong experience with AI and ML, preferebly and AI Agents Experience building distributed and scalable SaaS offerings based on REST APIs, microservices, and containers. Experience in system design and supporting cloud services Ability to learn and be productive on new technologies independently & quickly Experience and passion in technically coaching and guiding junior developers coveringsystem design, code reviews etc. Good communication skills and technical leadership qualities Strong experience working with high profile clients on large scale enterprise project deliveries

What would you be doing at IBM? Software developers at IBM are the backbone of our overall strategy, and software development is the essential activity that drives the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and technologies and work with leading minds in the industry to build products, path-breaking technologies, and solutions that you can be proud of.Do you have the skills and passion for building the future? If yes, join a niche team at IBM Software Labs focused on building an AI-drivenDigital Laborplatform, Watson Orchestrate , an AI platform that offersdigeys(aka digital employees) with customskillsthat can automate today’s businesses. Look for more details athttps://www.ibm.com/products/watson-orchestrate We seek strong software developers with hands-on experience developing and supporting software products and services on cloud platforms. The ideal candidate would have rich experience building SaaS products/services, and incrementally deploying them on cloud environments with a deep understanding of platform development, system design, associated tools, technologies, and best practices. Experience in Test-driven development, quality through automation, application security etc., would be a plus. You will be assigned to work with strategic customers looking to adopt watsonx Orchestrate. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of programming experience Robust design and programming skills in more than one of the following: o Python-based backend application development, o Java with Spring framework, Go o ReactJS with Typescript or NodeJS Strong experience with Containers, Docker, Kubernetes, Linux Strong experience with AI and ML, preferebly and AI Agents Experience building distributed and scalable SaaS offerings based on REST APIs, microservices, and containers. Experience in system design and supporting cloud services Ability to learn and be productive on new technologies independently & quickly Experience and passion in technically coaching and guiding junior developers coveringsystem design, code reviews etc. Good communication skills and technical leadership qualities Strong experience working with high profile clients on large scale enterprise project deliveries

About the Job We value curiosity, initiative, and a drive to improve things. As part of our Product team, youll help manage the tech suite that powers 25,000+ agents globally. If youre eager to grow your career in product management, this could be a great fit. In this role, youll work closely with internal teams across departments to turn ideas into features that deliver real value. Youll support shaping product specifications, participate in agile ceremonies, coordinate with design and engineering throughout the development cycle, and ensure that features are successfully delivered and adopted by end-users. As a Product Management Associate, You Will Contribute to product strategy and execution of a digital product in the IntouchCX product ecosystem, aligning with overall organisational goals. Drive product discovery through structured experiments, market research, competitive analysis, and user insights. Champion user-centric thinking, ensuring solutions that are intuitive, adoptable, and enhance the agent, admin, and customer experience. Collaborate with stakeholders to execute product vision, strategy, and short- and long-term roadmaps aligned with company goals. Manage and groom the product backlog; define MVPs and lead sprint planning in partnership with Engineering and Design. Partner closely with Developers, QA, and UX Designers to ensure successful and timely releases. Evangelize the use of AI, automation, and data in designing intelligent products; guide the integration of LLM-powered tools and prompt engineering techniques. Develop go-to-market strategies and partner with Program Management, training teams to ensure successful rollouts. Create feedback loops with users and stakeholders to continuously optimize product features, performance, and engagement. Own and drive reporting on KPIs, product performance, adoption, and customer satisfaction to key stakeholders and executive leadership. Represent production cross-functional forums; serve as a key voice in product planning and enterprise transformation. As a Product Management Associate, You Need 4-6 years of experience in product management, preferably in B2B SaaS or internal platform development. Proven ability to independently manage and deliver product features from concept to launch. Strong understanding of Agile methodologies and experience working with cross-functional teams. Strong analytical and problem-solving skills; ability to interpret data to inform decisions. Excellent written and verbal communication skills. Comfortable translating abstract ideas into detailed user stories and product specifications.. Familiarity with product management tools such as Jira, Confluence, Figma, Miro, Lucid app, Monday, and Notion. Experience working with AI tools and/or knowledge of prompt engineering is a plus. Experience in the contact center ecosystem would be a plus.

Role & responsibilities Senior Platform Owner (Risk & Compliance ) is to drive change initiatives, ensuring strong platform governance, and delivering business-aligned outcomes. The role requires managing multiple product vendors, coordinating cross-functional IT and business teams, and overseeing AML (Anti-Money Laundering) and Sanctions applications to strengthen the platforms efficiency, security, and scalability. Preferred candidate profile Key Requirements: Graduate / Postgraduate in related degree of education (Computer Science, Finance). Minimum 8-10 years of experience in delivering changes across compliance domains (AML and Sanctions). Hands-on experience of Fircosoft products (from LNRS) and AML solutions like Fiserv will be an added advantage. Strong experience in integrating compliance platforms with various other banking systems would be preferred. Excellent hands-on experience in driving change initiatives in an agile way would be preferred Having a solid understanding of general banking and business is essential to steer implementations. Having a grasp on the business requirements for the underlying backend, along with current regulatory topics and responsibilities, is highly preferred. This understanding will help us navigate the complexities of our projects and stay compliant with the latest regulations. Experience in applying various implementation and project management methodologies is another important aspect. This expertise enables us to manage our projects efficiently and deliver high-quality results. Furthermore, experience in capacity planning, vendor management, and delivery management using cross-functional teams is preferred. These skills are vital for ensuring that we can handle our workload effectively and collaborate seamlessly with different teams and vendors.

Short Description Design, develop, and maintain secure and scalable cloud infrastructure platforms using the latest DevSecOps and Platform Engineering methodologies • Strong experience using GCP specific services like Compute Engine, CloudRun, GKE, Cloud operations suite, Anthos, Pub/Sub, Dataflow, Cloud Scheduler, Bigtable, AlloyDB and other managed services. • Google Cloud infrastructure provisioning including VPC, Subnet, Gateway, Security groups, managed services, Kubernetes Cluster etc. • Expertise with automating Infrastructure as Code using Terraform, Packer, Ansible, Shell Scripting and ArgoCD • Lead cross-functional teams to drive the adoption of DevSecOps and Platform Engineering best practices across the organization • This is an individual contributor role with technology leadership as a core competency Description Design, develop, and maintain secure and scalable cloud infrastructure platforms using the latest DevSecOps and Platform Engineering methodologies Create and implement best practices and processes for code quality, security, performance, and scalability using Sonarqube, Cycode, DAST, SAST & FOSSA Strong experience using GCP specific services like Compute Engine, CloudRun, GKE, Cloud operations suite, Service Mesh, Anthos, Pub/Sub, Dataflow, Cloud Scheduler, Bigtable, AlloyDB and other managed services. Google Cloud infrastructure provisioning including VPC, Subnet, Gateway, Security groups, managed services, Kubernetes Cluster etc. Expertise with automating Infrastructure as Code using Terraform, Packer, Ansible, Shell Scripting and ArgoCD Lead cross-functional teams to drive the adoption of DevSecOps and Platform Engineering best practices across the organization Experience in implementing Auto scaling, Disaster Recovery, High Availability, Multi-region Active/Active & Active/Passive configurations & best practices is added advantage. Evaluate and select appropriate technologies and tools to support the development and deployment of products on the eCommerce foundation layer Collaborate with stakeholders to understand business needs and requirements, and translate them into technical and non-functional specifications Work with Product teams to understand their pain points and increase the Developer Experience through Platform Engineering Capabilities Experience with Internal Developer Platform (IDP) like Backstage and address developer productivity Strategize & work with senior leaders across Fords Enterprise Architecture, IT Operations to make significant, measurable impact on the eCommerce Platform Expertise with patch management, APM tools like Dynatrace/AppDynamics, Prometheus, Grafana, ELK for monitoring and alerting. Experience in Elastic Search service offerings in K8s. Experience in Cloud FinOps to optimize Cloud Infrastructure Consumption Cost Responsibilities Responsible for overall Infrastructure Architecture and evolution of next gen platforms. Ideal candidates will research the existing products and recommend solutions to run workloads in futuristic Infrastructure Architecture landscape Conduct Infrastructure as Code reviews, automate and deploy Cloud Infrastructure Experience with implementing AIOps in the Platform Engineering space and increase Developer Experience Identify code vulnerabilities and performance bottlenecks at the Infrastructure Layer, and recommend solutions to improve the overall quality and performance of the sub systems Create and maintain technical documentation, including architecture diagrams, design documents, and operational procedures for High Availability, Disaster Recovery scenarios Analyze kernel logs, network stats, APM metrics, application logs to troubleshoot CPU/Memory/Resource hot spots, API latency and application/platform health Analyze and identify root-cause and fix complex performance problems involving multiple teams, networks, and software in GCP that relate to scaling and performance Build Automation for repeatable DevSecOps tasks and help with improving Software Engineers’ productivity Mentoring Team members to scale and perform at their next level Thought Leadership around Shift Left (Quality, Security, OSS use) & Shift Right (Platform Engineering) and increasing adoption in the eCommerce Platform Qualifications Excellent communication and interpersonal skills • Ability to work effectively in a remote/virtual work setting with other global team members • Proven facilitation skills - able to effectively drive discussion among diverse perspectives and reach a decision or recommendation • Proven ability to work closely with executive leadership teams • Effectively work with cross-functional teams across the organization – inside and outside of the technology and software organization • Ability to lead through change • Experience with the following: Microservices architectures , Micro Front-end Cloud-Native architectures, Event-driven architectures, APIs, Domain-Driven Design, Public Cloud (Google Cloud), Serverless, Elastic Search, Kubernetes, Docker, DevSecOps, building scalable, reliable, available solutions, and/or performance testing. • Strong technical background with the capability of being hands-on and earn the respect and ability to mentor top individual technical talent. • Experience in Cloud Native systems, Transactional Systems, Multi-Tenancy, five-nines availability and Containerization technologies. • Experience in collaborating and partnering with other technical domain experts such as cloud, security, SRE and Release Mgmt. processes

REQUIRED SKILLS: 5-8 years of relevant experience Fundamentals of Windows 11 and the latest MacOS Microsoft Office O365 Suite Basic knowledge of endpoint hardware troubleshooting Microsoft Teams and Skype for Business Virtual desktop (*AWS Workspace/VMware/Parallels) MDM, mobile device management (*AirWatch) McAfee / CrowdStrike / Encryption (*McAfee and Bitlocker) Endpoint Management tools: BCM / JAMF Process Automation Knowledge Scripting / Coding / PowerShell fundamentals Great communication & presentation skills Proactive in Innovation and Bringing new Ideas and Solutions O365 Suite, Trouble Shooting, Mac Os, Windows

Key Responsibilities:1.DataMigrationand Management: Executedatamigration projects forSalesforceapplications using Informatica, includingdataextraction, transformation, and loading (ETL). Develop and implementdatamigration strategies to ensure accurate and efficient transfer of customerdataacross multipleSalesforceinstances. Validatedataintegrity and addressdataquality issues before, during, and aftermigration, ensuring compliance with business and regulatory standards. Utilize SQL, Informatica PowerCenter, Informatica Cloud, and other ETL tools to support complexdatamigrationtasks. 2. Handling SensitiveData: Manage and implementdataencryption, masking, and anonymization techniques to protect sensitive information duringmigrationprocesses. Ensure compliance withdataprivacy regulations (e.g., GDPR, CCPA) and internal security policies throughout allmigrationactivities. 3.SalesforceCustomization: CustomizeSalesforceobjects, fields, and page layouts to meetdatamigration requirements and streamline business processes. Develop and maintain Apex classes, triggers, batch processes, and custom integrations to supportdatamigrationand integration tasks. Design and customizeSalesforcereports and dashboards to monitormigrationprogress, dataquality, and post-migrationperformance. 4. Integration and Automation: IntegrateSalesforcewith external systems anddatabases using Informatica, APIs, MuleSoft, and other middleware or integration tools. Automatedatamigration workflows using Informatica tools andSalesforceFlow to improve efficiency and reduce manual effort. Monitor, troubleshoot, and resolve integration issues to ensure seamlessdataflow betweenSalesforceand other systems. 5. CustomerDataManagement: Support customer management initiatives by ensuring the accurate, secure, and timelymigrationof customerdata. Collaborate with stakeholders, including business analysts andSalesforceadministrators, to understand customerdatarequirements and align them with business objectives. Provide expert guidance on customerdatamanagement, dataquality measures, and best practices withinSalesforce environments. 6. Testing and Validation: Develop and execute comprehensive test plans to validatedatamigration processes, ensuringdataaccuracy, completeness, and integrity. Conductdatareconciliation, quality assessments, and root cause analysis to identify and resolvedata-related issues. Document and report on testing outcomes,datamigration results, and post-migrationaudits. 7. Documentation and Training: Create and maintain detailed documentation ofdatamigrationprocesses, including mappings, transformations, and procedures using Informatica. Provide training and support to team members and end-users ondatamigrationtools, processes, and best practices. Develop user guides and training materials to facilitate knowledge transfer and ensure consistent use ofSalesforceand Informatica tools. 8. Collaboration and Communication: Work closely with business analysts,Salesforce administrators, IT teams, and other stakeholders to gather requirements, designmigrationsolutions, and ensure project alignment. Communicate effectively with both technical and non-technical team members to ensure a clear understanding of project goals and timelines. Participate in project meetings, providing regular updates onmigrationprogress, challenges, and issue resolutions. Qualifications:Education: Bachelors degree in computer science, Information Technology,DataManagement, or a related field (or equivalent experience). Experience: 3+ years of experience indatabasemigration, with a focus onSalesforceapplications and handling sensitivedata. Proficiency in using Informatica (PowerCenter, Informatica Cloud) fordatamigrationis required. Experience withSalesforcedataimport/export tools, SQL, ETL processes, anddataintegration methodologies. Technical Skills: Expertise indatamigrationtools and techniques, particularly Informatica, and familiarity withSalesforceAPIs and integration methods. Strong experience withSalesforcecustomization, including Apex development,SalesforceFlow, and Lightning components. Familiarity with MuleSoft or similar integration platforms, and experience automating processes withinSalesforce. Preferred Qualifications: SalesforceCertified Administrator,Salesforce Certified Platform Developer I or II. Informatica certifications (e.g., Informatica CloudDataIntegration Certification). Relevant certifications indatamanagement,migration, or related areas. Skills: Strong analytical and problem-solving abilities with a keen attention to detail. Excellent communication skills, both written and verbal, with the ability to manage multiple projects and priorities in a fast-paced environment. Ability to collaborate effectively with cross-functional teams and stakeholders.

Job Summary Synechron is seeking a proficient Calypso Developer specializing in Calypso platform development within the commodity asset class (e.g., Fixed Income, FX, Commodities). The ideal candidate will possess strong Java development skills, be adept at troubleshooting, and have practical knowledge of Calypso APIs. You will be responsible for enhancing and maintaining back-office trade processing systems, supporting trading operations, and optimizing workflows. This role offers an opportunity to contribute to critical financial trading operations through innovative technological solutions in a collaborative environment. Software Requirements Required: Java (Version 8 or above) Calypso v16 or higher APIs and SDKs SQL or other relational database querying tools Development environment such as Eclipse or IntelliJ IDEA Version control (Git, Bitbucket) Preferred: Cloud platform tools (AWS, Kubernetes) Build tools (Maven, Jenkins, CloudBees) Monitoring and visualization tools (Grafana, Nagios) Overall Responsibilities Develop and implement new features and enhance existing functionalities within the Calypso platform tailored to trading desks and operations teams. Participate in planning sessions, estimate work efforts, conduct testing, and provide Level 2 support to resolve technical issues promptly. Develop, optimize, and maintain back-office applications supporting commodity trading, including workflows for trade capture, confirmation, settlement, and reconciliation. Collaborate with operations and trade support teams to understand business requirements and translate them into technical solutions that improve trade processing efficiency. Customize Calypso components such as scheduled tasks, reports, and engines to meet business needs. Troubleshoot system issues related to trade processing, message frameworks, or workflow failures, ensuring system stability and performance. Stay updated on the latest Calypso versions, features, and industry best practices to continuously refine service delivery. Technical Skills (By Category) Programming Languages Required: Java (Version 8+), Calypso API integration experience Preferred: Scripting knowledge such as Python or Shell scripting for automation Databases/Data Management Working knowledge of relational databases, SQL queries, and data reconciliation processes Cloud Technologies Basic familiarity with AWS or other cloud services (preferred) Frameworks and Libraries Calypso customizations involving scheduled tasks, engines, and report generation Development Tools and Methodologies Agile development practices and tools (JIRA, Confluence) Use of version control (Git) and build automation tools (Maven, Jenkins) Security Protocols Understanding of secure data handling and message frameworks within Calypso (preferred) Experience Requirements 3-8 years of IT experience with demonstrated expertise in Calypso platform development and customization Proven experience working with Calypso v16 or above, specifically in the commodities asset class (e.g., Fixed Income, FX, or Commodities) Solid understanding of trade lifecycle processes, including settlement, reconciliation, and reporting workflows Experience in developing, testing, and supporting trade capture, confirmation, and settlement functionalities Alternative pathways include extensive hands-on experience with Calypso in trading or back-office environments Day-to-Day Activities Develop and enhance Calypso-based applications and workflows for trading and settlement processes Provide technical support and troubleshooting for system issues or faults Participate in project planning, estimation, and design discussions with stakeholders Collaborate with operations teams to gather requirements and develop technical solutions accordingly Conduct testing of new features, perform system deployments, and support post-implementation issues Document customizations, workflows, and best practices for ongoing maintenance and knowledge transfer Qualifications Bachelors degree in Computer Science, Information Technology, Finance, or related field (or equivalent experience) Certifications or specialized training in Calypso (preferred) Ongoing learning in trading systems, workflows, or emerging financial technologies Professional Competencies Strong analytical and troubleshooting skills with attention to detail Excellent communication skills, capable of liaising with both technical teams and business stakeholders Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment Collaborative team player, open to sharing knowledge and contributing to team success Adaptability to evolving technology landscapes and requirements Passionate about technology solutions that enhance trade processing efficiency and compliance

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Embedded Android App Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets client requirements, applying your knowledge of technologies and methodologies to support project goals, and overseeing the development process to ensure quality and efficiency in deliverables. You will engage in problem-solving and decision-making to guide your team effectively, ensuring that all aspects of the software development process are executed smoothly and successfully. Roles & Responsibilities:- Design, develop, and maintain software components for embedded systems using Java/AAOS-Work on Android-based systems including Android Automotive OS (AAOS).-Implement asynchronous communication mechanisms for efficient data exchange.-Apply multithreading techniques to ensure high performance and responsiveness.-Utilize RxJava or similar reactive libraries to build scalable and resilient systems.-Collaborate with cross-functional teams to define, design, and ship new features.-Write clean, maintainable, and well-documented code.-Debug and resolve issues related to embedded Java and Android-based applications.-Optimize code for performance, memory usage, and reliability. Professional & Technical Skills: - Automotive ECU Development with AAOS:Hands-on experience in development and unit testing for automotive Electronic Control Units (ECUs).-Strong experience in embedded Android and Embedded Java programming.-Experience with Android and Android platform development, including AAOS (Android Automotive OS).-In-depth knowledge of Android architecture, HAL, AIDL, and system services.-Proficiency with RxJava or other reactive programming frameworks.-Solid understanding of asynchronous communication patterns.-Expertise in multithreading and concurrency control.-Knowledge of low-level programming concepts related to embedded systems.-Familiarity with embedded Linux, device drivers, or real-time operating systems (RTOS) is a plus.-Experience with version control systems like Git.-Experience with protocols like MQTT, CAN, or Serial Communication.-Hands-on experience with debugging tools and hardware integration. Additional Information:- The candidate should have minimum 7.5 years of experience in Embedded Android App Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Bachelors or Masters degree in Computer Science, Electronics, or a related field. Qualification 15 years full time education

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Financial Accounting & Controlling. Experience: 5-8 Years.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.