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5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Test Management.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Financial Accounting & Controlling. Experience: 5-8 Years.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure DevOps.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: PySpark.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: C++.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow Core.
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.
Posted 3 months ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
4.0 - 7.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Location -Work from client Office Bangalore 2 -3 days a week You are involved in the development of Power Platform based solutions for designated projects. You collaborate with business stakeholders and/or their representative/s to properly identify and define the business requirements. Each requirement is recorded in a pre-defined User Story (US) template. You assist in the backlog refinement during or between sprints, You develop rules following best practices, You take part in the project calls as per the pre-defined project schedule, You contribute to show-and-tell sessions to demonstrate the product development & functionalities. You could work in projects or support operation incidents if need be, complying with defined SLA. If no such SLA is defined, the rule for handle with best efforts shall be applied. You can also participate in system and user acceptance testing efforts. You can act as third level support whenever critical issues appear with the solution/application. You can take part in the application deployment/patching. Must have:Power Platform Solutions Development - Expert Model-Driven App Implementation - Expert Power Pages Customization - Expert JavaScript (in the context of Model-Driven app) - Expert Application Lifecycle Management - IntermediateNice to have :Microsoft Power Platform CertificationAgile and SCRUM KnowledgeUX DesignC#Other Coding LanguagesAPI Development and Management
Posted 3 months ago
4.0 - 9.0 years
8 - 18 Lacs
Pune
Work from Office
We are looking for a highly motivated and technically skilled Embedded Systems Design Engineer to join our dynamic Product Engineering & Design team in the Construction Equipment or Automotive domain . Key Skills & Experience: Strong hands-on experience in Embedded Systems for Automotive or Construction Equipment. In-depth knowledge of CAN protocols (J1939) & related toolsets. Familiarity with Model-Based Development (MATLAB, Simulink, Stateflow, Autocode). Proficiency in C, C++, Structured Programming , UML, OOPs, and API development. Experience in DFMEA , production issue resolution & field support. Hands-on involvement in cost reduction projects (BOM optimization). Exposure to software architecture, developer testing, and platform development. Bonus Skills: • Electro-hydraulic control systems. • Software configuration tools (e.g., Subversion). • Control systems knowledge is an added advantage. What Youll Do: • Own the complete product lifecycle – from concept to launch • Innovate and develop control software for construction machinery • Develop & implement CAN communication strategies • Collaborate in DFMEA, testing, gap analysis, and continuous improvement • Be part of an agile and passionate team driving in-house innovation Interested candidate revert me at swati.shikha@mounttalent.com or can reach me 9560495550.
Posted 3 months ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development.
Posted 3 months ago
3.0 - 8.0 years
4 - 8 Lacs
Chennai
Work from Office
Your Profile As a senior software engineer with Capgemini, you will have 3 + years of experience in Scala with strong project track record Hands On experience in Scala/Spark developer Hands on SQL writing skills on RDBMS (DB2) databases Experience in working with different file formats like JSON, Parquet, AVRO, ORC and XML. Must have worked in a HDFS platform development project. Proficiency in data analysis, data profiling, and data lineage Strong oral and written communication skills Experience working in Agile projects. Your Role Work on Hadoop, Spark, Hive &SQL query Ability to perform code optimization for performance, Scalability and configurability Data application development at scale in the Hadoop ecosystem. What youll love about working here ChoosingCapgeminimeans having the opportunity to make a difference, whetherfor the worlds leading businesses or for society. It means getting the support youneed to shape your career in the way that works for you. It means when the futuredoesnt look as bright as youd like, youhave the opportunity tomake changetorewrite it. When you join Capgemini, you dont just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensiveLearning & Developmentprograms. With us, you will experience aninclusive, safe, healthy, andflexiblework environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in ourCorporate Social ResponsibilityandSustainabilityinitiatives. And whilst you make a difference, you will also have a lot offun. About Company
Posted 3 months ago
2.0 - 3.0 years
0 - 0 Lacs
Ahmedabad
Work from Office
Job Title: Salesforce Developer (2-3 Years Experience) Location: Ahmedabad Job Type: Full-time About the Role: We are looking for a talented and motivated Salesforce Developer with 23 years of hands-on experience to join our team. He will be responsible for building scalable and maintainable Salesforce solutions that align with business goals. This is an excellent opportunity for a developer looking to deepen their Salesforce expertise and contribute to impactful digital transformation projects. Key Responsibilities: Develop and customize Salesforce applications using Apex, Lightning Web Components (LWC), and Visualforce. Build and configure custom objects, validation rules, flows, and approval processes. Work with cross-functional teams to understand requirements and translate them into effective solutions. Integrate Salesforce with third-party systems via REST/SOAP APIs. Perform data migration and manipulation using tools like Data Loader and Workbench. Write clean, efficient, and well-documented code that follows Salesforce best practices. Conduct unit testing and assist in QA/UAT cycles to ensure high-quality deliverables. Participate in agile ceremonies and contribute to continuous improvements. Required Qualifications: 2–3 years of hands-on Salesforce development experience (Apex, LWC, Visualforce). Strong knowledge of the Salesforce platform, including configuration, customization, and security model. Experience with Salesforce APIs and integration techniques. Familiarity with deployment tools such as Change Sets, Salesforce CLI, or ANT Migration Tool. Salesforce Platform Developer I certification (required or in progress). Strong problem-solving skills and a proactive attitude. Nice to Have: Experience working with Salesforce Experience Cloud (Community Cloud) . Knowledge of Salesforce Public Sector Solutions or prior experience working with government/public sector clients. Exposure to DevOps tools like Gearset, Copado, or Bitbucket pipelines. Understanding of Agile/Scrum methodologies.
Posted 3 months ago
8.0 - 13.0 years
8 - 16 Lacs
Bengaluru
Work from Office
Role & responsibilities Embedded Software Development Design, code, test and maintain embedded software/ firmware for next generation of electrical connected products. Develop low level drivers and interface with hardware components. System Integration Integrate software/firmware with hardware components, sensors, and peripherals. Ensure optimal performance, reliability, and resource utilization. • Communication Protocols: Implement and optimize communication protocols such as Ethernet, Modbus, or wireless technologies. • Debug and troubleshoot software and hardware issues. • Testing and Debugging: Develop and execute test plans to verify and validate embedded systems. • Optimization and Performance tuning: Optimize code and algorithms for memory and processing efficiency. • Improve system performance and response times. • Documentation Create and maintain technical documentation, including code comments, user manuals and design documents. Security and Safety considerations – Implement security features and adhere to safety standards relevant to industry • Collaboration – Collaborate with cross – functional teams including hardware engineers, quality assurance, product managers and solution architects. • Participate in design reviews and project meetings. • Experience with the use of JTAG debugging, logic analyzers, oscilloscopes, and other debugging techniques. Experience with software tools such as repository management (Git/Subversion), Jira, static analysis, etc. Continuous learning – Stay updated on industry trends, emerging technologies, and best practices in embedded development. Preferred candidate profile Academic background in bachelor's degree or above in Electronics or Computer Science/Electrical Engineering or equivalent. • 5-10 years of Embedded firmware/software development experience in Embedded C/C++, Linux based development experience. • Experience working in IPC, multi-threading concepts. • Good knowledge of coding standards. • Experience working with a team of engineers using Agile methodologies. • Good analytical, problem-solving skills. • Excellent interpersonal and communication skills. o Skills o Proficiency in Embedded C programming • Experience with Linux OS • Experience with microcontrollers (8-bit, 16-bit) and interfacing with the peripherals. • Experience with system management and industrial protocols (SNMP, Redfish, BacNet, ProfiNet, EtherNet/IP) • Good to have knowledge of Communication Protocols - HTTPS, JavaScript, SMTP, Modbus/TCP. • Experience with RUST is an added advantage.
Posted 3 months ago
2.0 - 4.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Information Job Opening ID ZR_2321_JOB Date Opened 23/07/2024 Industry IT Services Job Type Work Experience 2-4 years Job Title Power Platform Developer City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 Location Work from client Office Bangalore 2 -3 days a week You are involved in the development of Power Platform based solutions for designated projects. You collaborate with business stakeholders and/or their representative/s to properly identify and define the business requirements. Each requirement is recorded in a pre-defined User Story (US) template. You assist in the backlog refinement during or between sprints, You develop rules following best practices, You take part in the project calls as per the pre-defined project schedule, You contribute to show-and-tell sessions to demonstrate the product development & functionalities. You could work in projects or support operation incidents if need be, complying with defined SLA. If no such SLA is defined, the rule for handle with best efforts shall be applied. You can also participate in system and user acceptance testing efforts. You can act as third level support whenever critical issues appear with the solution/application. You can take part in the application deployment/patching. Must have:Power Platform Solutions Development - Expert Model-Driven App Implementation - Expert Power Pages Customization - Expert JavaScript (in the context of Model-Driven app) - Expert Application Lifecycle Management - IntermediateNice to have :Microsoft Power Platform CertificationAgile and SCRUM KnowledgeUX DesignC#Other Coding LanguagesAPI Development and Management check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 3 months ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience: 5-8 Years.
Posted 3 months ago
2.0 - 5.0 years
0 - 0 Lacs
Bengaluru
Work from Office
About the job React native Developer Career Level : Mid Level Location : Onsite Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress. At Spearhead Technology, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Spearhead Technology, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction. Requirements Requirements As a React Native Engineer, you will play a key role in developing reusable front-end components using micro-frontend architecture to be shared across Android, iOS, and Web applications. You will be working closely with cross-functional teams to create seamless, responsive user experiences on both mobile and web platforms, leveraging your expertise in React Native, React JS, Android SDK, iOS technologies, and backend integration through REST APIs. Key Responsibilities: Design, develop, and implement reusable front-end components using micro-frontend architecture for shared usage across Android, iOS, and Web applications. Build and maintain high-quality React Native applications for both Android and iOS. Collaborate with UI/UX designers and backend engineers to integrate REST APIs and ensure the smooth operation of the application across multiple platforms. Write clean, scalable, and efficient code using React Native, React JS, HTML, CSS, Angular, Node JS, and other modern web/mobile technologies. Work with Android SDK and iOS-specific development tools to ensure mobile applications are fully optimized and maintainable. Lead and participate in code reviews to ensure code quality, maintainability, and adherence to best practices. Work closely with cross-functional teams to define and implement application features and functionality. Troubleshoot and resolve technical issues across different platforms (Android, iOS, Web). Ensure that applications are performance-optimized, responsive, and adhere to design specifications. Keep up-to-date with the latest trends and technologies in React Native development, mobile applications, and front-end technologies. Qualifications: 8+ years of experience in enterprise application development with a strong focus on React Native. Strong expertise in building mobile applications using React Native for both Android and iOS. Proficiency in HTML, CSS, React JS, Angular, Node JS, and integrating REST APIs. Extensive experience with mobile development tools, including Android SDK and iOS development. Strong knowledge of micro-frontend architecture and reusable component design. Familiarity with version control systems like Git and collaborative development workflows. Solid understanding of cross-platform development principles and responsive design. Excellent problem-solving skills, attention to detail, and the ability to work in a collaborative team environment. Strong communication skills and the ability to mentor junior developers. Candidates are expected to have React Native and Java experience. Preferred Qualifications: Experience with other frontend libraries or frameworks (e.g., Vue.js, Svelte). Knowledge of cloud services and integration (e.g., AWS, Firebase). Experience with CI/CD pipelines, testing, and automated deployment. Familiarity with GraphQL and modern state management libraries (e.g., Redux, MobX). Benefits What’s in it for you: At Spearhead Technology, we prioritize your well-being and professional growth. Here's what you can expect: Achieve a healthy work-life balance. Competitive compensation and abundant growth opportunities. Enjoy a standard 5-day workweek with 2 fixed weekly offs. Experience an employee-centric environment with supportive policies. Benefit from family-friendly and flexible work arrangements. Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity. Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment. Please note : At Spearhead Technology, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs. As an equal opportunities’ employer, Spearhead Technology welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity. Roles and Responsibilities React Native
Posted 3 months ago
5.0 - 10.0 years
15 - 27 Lacs
Noida, Pune, Gurugram
Hybrid
Job Title - Salesforce - Senior Engineer Location - Noida/Gurgaon/Pune Experience: 5-8 years Mandatory Competency : Salesforce Integration + Financial Services Cloud Implementation experience (FSC Cloud) + PD2 & PD1 certified + Banking domain (Except Insurance and Retail banking- Payments domain would work) • Key Responsibilities: • Candidate should be strong in Salesforce LWC, Apex , Integration • Hands on experience in LWC. • FSC(Financial Services Cloud) implementation experience • Should be PD1 and PD2 certified. • Complete ownership of tasks, starting from requirement gathering to implementation. • Quickly troubleshoot and provide resolution for production issues. • Should be able to pick new projects on short notice. • Liaison with other teams to quickly resolve dependency. • Good communication skills - Verbal/Written.
Posted 3 months ago
5.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your day will involve collaborating with teams to develop solutions and contribute to key decisions, ensuring seamless application functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Stay updated on industry trends and best practices- Conduct regular performance evaluations Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA- Strong understanding of SAP HANA database architecture- Experience in developing and optimizing ABAP code for performance- Knowledge of SAP Fiori and UI5 development- Hands-on experience in SAP S/4HANA implementation- Good To Have Skills: SAP Cloud Platform development Additional Information:- The candidate should have a minimum of 5 years of experience in SAP ABAP Development for HANA- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education
Posted 3 months ago
6.0 - 11.0 years
27 - 42 Lacs
Hyderabad
Work from Office
Salesforce Senior Engineer Role Description: This role will work cross-functionally with a variety of areas in order to maximize the value Salesforce.com provides to the organization. This includes understanding requirements, defining solution functionality, designing solutions, developing and maintaining solutions over time. The Salesforce Developer will be hands-on and have demonstrated experience developing and managing Salesforce.com in a diverse working environment. Candidate should have strong communication skills and be able to interact effectively with technology team members and business line stakeholders. Primary responsibilities include: As a Senior Salesforce Engineer - you will work collaboratively across teams and/or independently to design and build solutions on the Salesforce Force.com platform, including Web Services APIs, Apex, OmniStudio and Visualforce. Provide guidance on solution requirements, technical design, integration architecture, and solution recommendations. Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts. Integrate Salesforce with other platforms, and develop an understanding of other key applications within the organization. Implementation change control from development sandboxes to production and across the development lifecycle. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed. Develop reports, custom report types, dashboards, and processes to continuously monitor data quality and integrity. Assist other resources within the team as needed. Serve as a subject matter expert on items related to Salesforce.com, third party integrations, and AppExchange. Remain current on new Salesforce features and functionality and providing recommendations for process improvements. Possess a strong analytical and communication skills, both written and verbal. Prioritize tasks, manage time effectively and work on projects/activities in parallel. Review instructions before entering data: Required Skills/Experience: Minimum of at least 5+ years of software development experience with Salesforce.com, with strong proficiency in Apex, Visualforce, OmniStudio, and SOQL, and an in depth understanding of SFDC Profiles/Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules, and Triggers, etc. Extensive understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items. Experience with FSC data model is preferred. Experience with the Salesforce.com APEX data loader and other data loading tools. Experience with Salesforce.com Web Services APIs - SOAP and REST-based Web Service APIs, including consumption, request packaging, parsing\de-serializing, managing static values, and UI\UX elements for working with data in returned API response payloads. Demonstrated experience with integrating solutions between SFDC and external systems. Detailed understanding of the Salesforce classic, Salesforce Lightning and Salesforce sandbox platform development environments, with Financial Services Cloud experience a plus. Experience with Einstein Analytics, Einstein Discovery, and Marketing Cloud are all a plus. Experience in Financial Services / Wealth Management is a plus. Excellent communication skills and ability to work in a team oriented fast paced, dynamic environment, with an acumen for helping to raise the bar for overall team performance. Experience with deployment/build/migration process in a Salesforce environment and associated tools. Experience working in an agile delivery environment a plus
Posted 3 months ago
5.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop innovative solutions and contribute to key decisions. Roles & Responsibilities:-Must have experience in S4 HANA - Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Stay updated with the latest technologies and trends- Conduct regular knowledge sharing sessions Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA- Strong understanding of SAP HANA database concepts- Experience in developing and optimizing ABAP code for performance- Knowledge of SAP Fiori and UI5 development- Hands-on experience in SAP Cloud Platform development Additional Information:- The candidate should have a minimum of 5 years of experience in SAP ABAP Development for HANA- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education
Posted 3 months ago
5.0 - 7.0 years
0 - 1 Lacs
Zirakpur
Remote
The ideal candidate will design, develop, and deliver robust Salesforce solutions leveraging Lightning Web Components (LWC), Aura, Apex, and declarative tools.
Posted 3 months ago
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