Digital Marketing DV360 (US Shift ) Manning Consulting

3.0 - 8.0 years

7 - 10 Lacs

hyderabad, gurugram

Work from Office

As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to DV360 thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results. These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings Shift Timing - US Shift Process Proficiency Required - Should be expert in Google Platform product certified i.e either of these PODs - Superior Language & Customer service mindset for all channels (Phone, Chat & Email) Deep understanding of Google product/services and ecosystem Qualification & Experience Required Requirement - Should have a degree/completed graduation (Overall 4 Years of experience with minimum 12 months on the following platform Services- DV360 Platform. Display & Video(DV) 360 - Must have knowledge of ; either 1 or more of: Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers Experience in Real-Time Bidding or other related platform Proficient in SQL, HTML, and JavaScript Platform Billing 360 -Must have knowledge of ; either 1 or more of General billing questions and billing troubleshooting Credit memos and rebills Billing setting changes (bill-to address, bill-to email, PO additions) Legal customer changes Invoice requests and bulk invoice downloads Questions and consultation regarding billing setups and invoicing Currency changes (where allowed by contracts and settings) DV360 account group creation Retroactive billing Billable cost reports (matching invoice data to report data) Collections/suspensions Position Responsibilities Provide excellent customer service by answering questions and resolving issues Maintain a positive and professional attitude towards customers Provide support across a variety of platforms, including chat, live email, instant messaging, and phone Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools Inculcate client end users on product usage, from the basics to best practices Troubleshoot and resolve complex cases from the proper platform Collaborate with international teams in engineering, product, vendor workforce, and other cross-functional teams on specific user-impacting issues and bugs Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Googles direction

Posted 1 week ago

Apply

Digital Marketing- SME || Immediate joiners || Gurgaon Manning Consulting

3.0 - 8.0 years

5 - 9 Lacs

gurugram

Work from Office

Preferred candidate profile Should have 3 years+ experience in either of these- Display, DV360, SA360, CM 360, Policy, Billing, Apps, Platform billing End to end knowledge into the domain of digital marketing with excellent communication skills Gurugram location Relocation Allowed Package upto 10 LPA max US Night shifts WFO For more details contact on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.