220 Plaster Jobs - Page 9

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform

Oversee daily construction site operations, manage labor and subcontractors, ensure work is done as per plans and safety standards. Monitor progress, resolve on-site issues, and report to site engineer or project manager. Maintain site discipline.

As an Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Roles and Responsibilities: Actively collaborate with subject matter experts, product owners, endusers, and other stakeholders to facilitate, gather, and document businessrequirements. Translate business and functional requirements into technicalspecifications. Document requirements using appropriate content & formats (e.g. process steps, flow diagrams, desired outcomes, examples, etc)mapped to corresponding business process. Follow-up & clarify whenrequirements are incomplete, conflicting, ambiguous, or changing overtime. Develop project plans across multiple complex projects using collaborative project management tools and keep up-to-date. Participate in meetings, take notes, and log actions and owners. Effectively manage projects frominitiation to completion, with clear communication & follow-up throughout. Review system designs and approaches to ensure they meet/exceed business requirements. Seek alternative approaches that simplify design, minimize resource requirements, and improve user experience. Lead development & deployment of solutions in partnership with product owners, developers, and other stakeholders. Comfortable working with globally dispersed teams across multiple time zones. Handle client expectations and provide oversight for technical resources and suppliers. Manage compliance with IT security and application management requirements, including system access control, separation of duties, problem & vulnerability resolution, changes, data privacy, and reviews/audits. Model effective collaborative behaviors when working with individuals, teams, and suppliers. Follow Agile practices & approaches and actively contribute to Agile ceremonies. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in Infrastructure Technology, Software design, business process analysis, or equivalent experience. Minmum5+ years of IT architecture experience is a must. Excellent communication skills (written and verbal). Able to clearly communicate with leadership and colleagues about technical capabilities, limitations, issues, and recommendations. Highly organized, detail oriented, independent, and resourceful. Able to manage complex technical projects with diverse global stakeholders and detailed, interdependent requirements. Experience with Agile practices and associated tools Experience with a variety of phone systems including MS teams Phone, and Cisco. Perform data analysis and manage performance metrics, run ad hoc queries against MySQL data Comfortable working with Jira, ServiceNow and Monday for project tracking Preferred technical and professional experience Master’s degree in Infrastructure Technology, application design, business process analysis, or equivalent experience 3+ years of IT project management or Technical Owner Experience Experience with Contact center technologies preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

JOB DESCRIPTION Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. Enhancing revenue from Nil Pos, Penal collection and partner commission Driving Seat utilization Exploring new digital channels. Revenue generation through Penal collection and partner commission Required Qualifications and Experience "? Graduate/Post-graduate with 2 to 3 years Call Center experience ? Excellent communication and Leadership skills ? Knowledge of Dialer & campaign management ? Data analysis & Channel Strategy ? Coordination with inter department viz. Analytics, IT ? Vendor Management and controlling attrition ? Coordination with channel partners for digital payment ? Monitoring channel partner wise / Agent wise productivity" Skills SKILL Skills as per JD Minimum Qualification Others

Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 3-4 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role.

Job Summary The Customer Support Excellence (CSE) Associate provides multi-channel support (phone, email, chat) to customers including end-users, dealers, and distributors. This role ensures prompt and accurate resolution of customer inquiries related to products and services, contributes to process improvement initiatives, supports technical coordination across cross-functional teams, and helps maintain high service quality and customer satisfaction. The role operates with limited supervision and may serve as a Subject Matter Expert (SME) or team lead on specific processes. Key Responsibilities Customer Support and Communication Provide customer assistance via toll-free numbers, emails, chat, and remote monitoring tools (e.g., PCC Power Command Cloud). Resolve customer issues, inquiries, and service requests (routine and non-routine) across all Cummins products and services. Document interactions and resolutions in Cummins systems (e.g., CDOS, Optimus). Close the communication loop with customers and ensure updates are logged regularly. Process and System Management Escalate complex issues to internal teams with proper documentation and follow-up. Maintain dashboards and system reports on daily/weekly/monthly basis. Update SOPs and documentation for frequently occurring issues. Coordination and Collaboration Interface with Field Service Engineers, Sales, Product Support, and other internal teams for faster resolution. Provide status updates and feedback to stakeholders and collect customer feedback for continuous improvement. Assist customers with part identification, order details, warranty, and service support information. Training, Knowledge Management, and SME Role Contribute to internal knowledge base and help onboard/train new team members. Provide accurate product and service literature, training program details, and support learning initiatives. Identify trends and gaps to support process enhancements. External Qualifications and Competencies Competencies Customer Focus Building strong relationships and delivering customer-centric solutions. Communicates Effectively Adapting communication styles for different audiences. Collaborates Working across boundaries to achieve shared goals. Action Oriented Taking initiative with high energy and urgency. Directs Work Delegating and removing obstacles to meet objectives. Manages Complexity & Conflict Solving complex problems while minimizing disruptions. Values Differences Embracing diversity and different perspectives. Technical/Functional Competencies Service Information Process Warranty Process Knowledge Service Documentation & Capability Management Education, Certifications, and Licensing Required : High School Diploma or Secondary Education Completion Certificate. Preferred : Bachelors degree in commerce, Science, Engineering, or Diploma in Engineering. Other : May require compliance with export controls or licensing regulations depending on location. Additional Responsibilities Unique to this Position Skills and Experience 3 to 5 years of customer service/support experience (preferably in a technical/engineering context). Basic field service knowledge: intermediate understanding of engine products is desirable. Proficient in multi-channel communication (email, chat, phone). Strong MS Office and dashboard/reporting tools skills. Experience working in rotational shifts (Morning: 7 AM to 4 PM; Afternoon: 1 PM to 10 PM). Experience handling escalation processes and interfacing with multiple stakeholders. Shift and Work Environment This role requires flexibility to work in rotational shifts. May involve occasional 24x7 support for critical service incidents or dealership assistance. Additional Notes (For Internal Use) This position contributes to the Customer Support Excellence team goals. Responsibilities include RCA participation, Optimus system management, and collaboration on continuous improvement projects. Candidates must demonstrate ownership of customer queries from initiation to closure.

We Are Hiring for Quality Engineer (Finishing) for Pune Pan India Audit Roles and Responsibilities Conduct quality checks on high rise building finishing works such as plastering, flooring, false ceilings, concreting, Granite, waterproofing, painting, marble, and residential projects. Quality Assurance and Quality Control (QA/QC) for project finishing activities, including the preparation of checklists in accordance with the Inspection and Test Plan (ITP) and approved method statements. Ensure compliance with project specifications and industry standards for quality control. Identify defects or deviations from plans and implement corrective actions to maintain quality standards. Collaborate with construction teams to resolve issues related to material selection, installation methods, and workmanship. Develop and maintain documentation of inspection results, test reports, and certifications. Desired Candidate Profile 8-13 years of experience in the field of civil engineering or a related discipline. Diploma or B.Tech/B.E. degree in Civil Engineering. Strong understanding of building codes and regulations governing high-rise buildings' finishing works. Proficiency in using hand tools and equipment commonly used in construction sites. Perks & Benefits Lodging Boarding Provident Fund Bonus Health Insurance, Accidental Insurance Project Type- Residential and Industrial Immediate Joiners are Preferable.

Role & responsibilities To conceive and execute sales strategies and driving sales PAN India with the help of a team Good experience in sales of hospital consumables and good connect with major chains of hospitals PAN India Distributor management Preferred candidate profile Graduate with 15+ years of experience in Hospital consumable sales Interested to apply? Please write to me on nupurap@symphonihr.com

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Knowledge of local construction codes and real estate regulations Exposure to residential/commercial real estate development Ability to work under pressure and meet deadlines Required Candidate profile Immediate joiners are preferred Candidates with real estate Residential/commercial sector only apply Perks and benefits For experienced candidates, salaries no bar

Job Title - Amazon Connect Functional Manager / Senior Manager S&C GN SONG Management Level :06 Senior Manager / 07 - Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Analysis and Implementation Good to have skills: Conversation design, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformations Job Summary :Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Professional & Technical Skills: MBA from a tier 1 or tier 2 institute 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: 10+ Years Educational Qualification :Post Graduation in Business Management

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Job Description Field Sales Executive (Construction Chemicals) Location: [Specify City/Region] Industry: Construction Chemicals (Tile Adhesives, Marble Adhesives preferred ) Job Type: Full-time | Field Role Reporting to: Sales Leader – Regional Head Key Responsibilities: Identify and visit construction sites in assigned zones to promote and sell tile/marble adhesives and related chemicals. Meet 50-60 under-construction sites monthly to build relationships and expand the customer base. Achieve 5 confirmed sales orders in the first month , contributing directly to revenue growth. Meet with contractors, applicators, and site supervisors to pitch product benefits and convert them into buyers. Demonstrate product usage and explain technical benefits (bonding strength, curing time, water resistance, etc.) Maintain a detailed record of site visits, leads generated, and follow-ups using CRM. Build and maintain strong relationships with contractors, engineers, and customers (purchasers). Travel to nearby towns/cities to cover uncovered potential zones and generate leads. Conduct on-site demos. Key Requirements: Minimum 1–3 years of field sales experience, preferably in construction materials or building products. Strong experience in meeting and convincing contractors. Ability to communicate fluently in the local language and Hindi/English. Strong site identification skills – must know how to locate and assess active construction projects. Experience in B2C selling is a plus (e.g., dealing with individual home builders or owners). Willingness to travel extensively to nearby towns and semi-urban/rural sites. Self-driven, proactive, and well-organized. Preferred Qualifications: Prior experience in adhesives, waterproofing, putty, or construction chemicals is highly desirable. Own two-wheeler for travel (fuel allowance provided). Education: Graduate (any discipline); Civil Engineering/Diploma is an advantage.

Job Description Field Sales Executive (Construction Chemicals) Location: [Specify City/Region] Industry: Construction Chemicals (Tile Adhesives, Marble Adhesives preferred ) Job Type: Full-time | Field Role Reporting to: Sales Leader – Regional Head Key Responsibilities: Identify and visit construction sites in assigned zones to promote and sell tile/marble adhesives and related chemicals. Meet 50-60 under-construction sites monthly to build relationships and expand the customer base. Achieve 5 confirmed sales orders in the first month , contributing directly to revenue growth. Meet with contractors, applicators, and site supervisors to pitch product benefits and convert them into buyers. Demonstrate product usage and explain technical benefits (bonding strength, curing time, water resistance, etc.) Maintain a detailed record of site visits, leads generated, and follow-ups using CRM. Build and maintain strong relationships with contractors, engineers, and customers (purchasers). Travel to nearby towns/cities to cover uncovered potential zones and generate leads. Conduct on-site demos. Key Requirements: Minimum 1–3 years of field sales experience, preferably in construction materials or building products. Strong experience in meeting and convincing contractors. Ability to communicate fluently in the local language and Hindi/English. Strong site identification skills – must know how to locate and assess active construction projects. Experience in B2C selling is a plus (e.g., dealing with individual home builders or owners). Willingness to travel extensively to nearby towns and semi-urban/rural sites. Self-driven, proactive, and well-organized. Preferred Qualifications: Prior experience in adhesives, waterproofing, putty, or construction chemicals is highly desirable. Own two-wheeler for travel (fuel allowance provided). Education: Graduate (any discipline); Civil Engineering/Diploma is an advantage.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Job Responsibilities Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge. Required Skills, Experience, and Qualifications 2+ years of proven experience as a sales representative or in a similar sales or customer service role. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment. Adaptability to adjust sales tactics based on client feedback and evolving market demands.