134 Plaster Jobs - Page 5

Monitor and manage daily plant production activities to ensure adherence to targets. Coordinate with maintenance, quality, and safety teams for seamless operations. Maintain production reports, shift handovers, and downtime analysis logs. Required Candidate profile 6 month – 1 year years in a production role in a continuous process or building materials industry Proficiency in MS Excel and production monitoring tools Qualification: Diploma in Mechanical

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve network management center issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical procedures and user guides.- Stay updated on industry trends and best practices. Professional & Technical Skills:- Must To Have Skills:Proficiency in HPE Network Management Center.- Good To Have Skills:Experience with Python (Programming Language).- Strong understanding of network management principles.- Knowledge of network monitoring and troubleshooting.- Familiarity with network security protocols.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in HPE Network Management Center.- This position is based at our Pune office.- A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, WinRunner,Cisco Request Center Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with team members to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Workday Accounting Center Good to have skills : No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Mandatory to have Mandatory Skill Related certification15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead design discussions and provide innovative solutions Conduct regular reviews to ensure project alignment with business goals Professional & Technical Skills: Must To Have Skills:Proficiency in Workday HCM Security, Mandatory Skill Related certification Strong understanding of application security principles Experience in designing and implementing security solutions for Workday HCM Knowledge of role-based access control and data security Hands-on experience in configuring security policies and permissions Additional Information: The candidate should have a minimum of 7.5 years of experience in Workday HCM Security This position is based at our Bengaluru office A Mandatory Skill Related certification is required Qualifications Mandatory to have Mandatory Skill Related certification15 years full time education

We are looking Sales manager who have past exp in building materials walplast, putty. To market presence and success of our products, manage a team of sales officers, work closely with dealers and key customers to drive sales growth, achieve targets Required Candidate profile Tile Adhesive, Ceramics, Tiles, Sanitary Ware and a range of tile adhesives, excluding products like putty, paints, and wood adhesives Retail Channel Sales., Civil Engineer with sales exp 3 to 5 year

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Areas of Responsibility The Logistics Coordinator is a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills. It s a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills. Basic Requirements Flexible schedule, ability to work various shifts Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required. Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc. Listening Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the work place, on the telephone or other electronic mediums. Oral Communication Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request. Written Communication Demonstrates the ability to respond to emails, in clear and concise manner. Ability fill out forms, system input etc with accuracy. Accurately communicates information received from others. Problem Solving Demonstrates the ability to understand the fundamental principles and elements of problem solving techniques and can follow and/or excute procedures and guidelines set by the department. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- High Tech Title :- I&F Decision Science Practitioner Job location :- Bangalore, Gurgaon, Hyderabad, Kolkata About S&C - Global Network :- Accenture Strategy & Consulting Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition. WHAT'S IN IT FOR YOU? We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Qualifications Who we are looking for? Bachelors or masters degree in computer science/MBA in a quant discipline in Data Science, Engineering, Industrial or related field. 7-11 years of hands-on experience in data science, with a focus on industries mentioned above. Prior experience in leading teams that develop data science/GenAI solutions will be preferred. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage.

The Digital :Node.js, Digital :HTML5-CSS3, Foundation :JavaScript role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Node.js, Digital :HTML5-CSS3, Foundation :JavaScript domain.

Role & responsibilities Profile : Finishing Engineer/Sr. Finishing Engineer Checking of all finishing activities such as Brickwork, Block work, Wall Putty, POP, Water proofing, Door Frame Fixing, Flooring work, Plaster work. Plumbing and CP sanitary fitting, External and internal painting work ,tiling work etc. electric works and making checklists 2.Responsible for Site Execution, and Quality of project. Supervision of show flat work. 3.Possession and Handover of Flats. Preferred candidate profile BE (civil) Residential & Commercial Experience

Spark Academy is looking for Foundation Courses Faculty to join our dynamic team and embark on a rewarding career journey Developing and teaching plans. Advising and mentoring students Conducting research and publishing findings in academic journals Participating in departmental and university-wide committees Engaging in professional development activities to stay current in the field. Excellent communication and interpersonal skills Positions open for Maths, Biology, Physics and Chemistry faculty Prior Teaching experience of a minimum of 5 years Knowledge related to the subject is a must

Design of steel Enabling Structures for Metros, Viaducts, Bridges with below JOB Description *Construction Methods for Elevated Metros/Bridges/Viaducts/ * Modular Construction methods * Design of Enabling Structures for Metros/Bridges projects * Design of Enabling Structures for TBM Facilities * Design of Strut & Walers, Traffic Decking etc. * Design of Formwork for Underground and Elevated Stations * Precast element erection *Design of Launching girders for erection of precast elements/box girder *Design of Short line , Longline moulds for precast box girder segment precasting works * Design of Mould shutters for I-Girders, U-Girders etc. *Design of Pier/Pier cap shutters for Viaduct *Design and Development of Erection schemes for elevated viaduct *Full span erection of precast Box Girder * Interaction with Fabrication agencies and project sites for the smooth Implementation of Enabling Structures Design.

: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Role & responsibilities We are looking Structure and Finishing Engineer(Civil) for our Residential project, candidate should experience in RCC, Structure ,Painting, grouting, Italian marble, cladding work , method statement, furniture work , Finishing activities. Immediate joiners preferred. Preferred candidate profile - Male Candidate Preferred- 7 -10Years Experience Perks and benefits - As per company Policy.

Post - Civil Site supervisor Name of Company - P.G Construction Qualification - 12th Passed ( Minimum Qualification) Experience -From 4 to 8 years candidates should have experiences in the following Rcc structure work preparing Daily reports good communication skill knowledge in MS- Excel

We are looking for a highly motivated and enthusiastic IT Trainee to join our team in Bengaluru. The ideal candidate will have 0-2 years of experience and be eager to learn and grow with our organization. Roles and Responsibility Assist in identifying and solving technical challenges through brainstorming sessions and proposing solutions. Ensure high-quality work that meets project requirements and standards. Engage in ongoing learning and skill development, including on-the-job training and mentorship. Collaborate with experienced engineers on various support tasks, such as research, troubleshooting, and fixing issues. Troubleshoot technical issues and provide support to end-users. Participate in training sessions to enhance technical skills and knowledge. Job Requirements Bachelor's degree preferred or equivalent experience. Pre-training or certification in various IT-related training is desirable. Must be a self-starter and able to work under minimal supervision. Possess a high level of attention to detail and enthusiasm for learning new technologies. Experience working with RSM Delivery Center (India) Private Limited is an added advantage. Ability to adapt to the dynamic nature of the technology landscape.

SMEC India Pvt Ltd is looking for Geotech Engineers to join our dynamic team and embark on a rewarding career journey Conduct soil, rock, and groundwater analysis Support construction through ground assessments Design foundations and stabilization systems Prepare technical reports and recommendations

About The Role : About Us : About Kohinoor Techno Business Solutions :Kohinoor Techno Business Solutions is a leading provider of comprehensive business solutions, specializing in accounting, finance, and advisory services. We pride ourselves on delivering high-quality services tailored to our clients' needs, helping them achieve their financial goals and strategic objectives. Our team is composed of experienced professionals dedicated to excellence and continuous improvement. Position Overview : As a Sales Specialist, you will be responsible for driving sales and revenue growth by engaging with potential clients, understanding their needs, and providing suitable solutions. You will play a crucial role in expanding our customer base and maintaining strong client relationships. Key Responsibilities : - Conduct outbound and inbound sales calls to potential and existing customers.- Understand customer needs and offer appropriate products or services.- Achieve and exceed sales targets on a consistent basis.- Build and maintain strong relationships with clients to ensure customer satisfaction and retention.- Provide detailed and accurate sales forecasts and reports.- Collaborate with the sales team and other departments to ensure seamless customer service.- Stay updated with product knowledge, industry trends, and competitors' offerings. Qualifications : - Minimum of 1 year of experience in sales, preferably in a BPO or call center environment.- Strong understanding of the US market and customers.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Proven track record of meeting and exceeding sales targets.- Proficient in using CRM software and other sales tools.- Strong problem-solving skills and a customer-centric approach. Additional Requirements : - Flexibility to work in US time zones.- Strong organizational and time management skills.- High level of self-motivation and a strong work ethic.- Ability to work independently as well as part of a team. Benefits : - Competitive salary as per industry norms.- Performance-based incentives and bonuses.- Comprehensive training and development programs.- Opportunity for career advancement within the company.- Supportive and collaborative work environment. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

We are looking for experienced sales lead with experience from BPO background only.Responsibilities:1. Seach and hunt for call center leads2. Expand business3. Use resources and create business presentations4. RFP biddingExp:1. Must be from BPO/Call Center sales background2. Atleast 2-3 years of experience of working with reputed contact center3. Graduate in any field (MBA preferred)

About The Role : Job TitleSenior Analyst-DWS, Associate LocationBangalore, India Role Description The person is expected to be part of the Trade processing group in the asset management division The role is of a confirmations and settlement operator. The person is expected to support the CSDR regulation which will bring about settlement efficiency in the market. Role expectation You would be responsible for designing work flows for the future process post the implementation of the CSDR regulation. You should be able to understand and visualize the impact of the regulation in the current process and implement new flows accordingly. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Understanding and identifying gaps within the current securities settlements workflow vs expectation of the new regulation. Organize training for the lager team to understand the impact of the new regulation. Identify ways to improve the settlement efficiency. Look to improve the STP rate within the securities life cycle. Work with custodians to ensure accurate static is maintained in Alert. Your skills and experience In-depth knowledge of the securities workflow. Familiarity with the securities lending business. Understanding of settlement requirements in different markets like (Euro Clear etc.) Should be a Graduate / B.COM/ BBM Should have prior experience in managing securities operations. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

ROLES AND RESPONSIBILITIES Uploading client provided data from different locations into Data base. Need to verify data shared by client vs data base. Need to save the documents provided by clients through email. Ensure quality of all services and processes within timely fashion. Daily/Monthly report maintenance. SKILLS REQUIRED Proficient in Microsoft office, email and communication applications. Basic math skills Good organizational skills Excellent communications skills to adhere to oral/written instructions Ability to work well in a fast pace environment (meet deadlines) JOB LOCATION : Mysore. EXPERIENCE: 0 to 1 years of experience EDUCATION: BBA, BBM, BSC, BCOM, Diploma degree. Preferred a Bachelor s Degree. With the above-mentioned skills and experience. SALARY: As per standards.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Job Title: Industry SME – Insurance / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary :As an Industry SME – Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

The Strategy Consulting Global Network SONG Practice | Command center of future Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Advance Customer Engagement, Workforce Optimization | Level: Manager , Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 8+ years , 12+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting Global Network, SONG practice. The Practice A Brief Sketch The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design create strategic plans for WFO (Project Programme) Design create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace Bring your best skills forward to excel at the role: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network practice. The Practice A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors' offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .