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2.0 - 7.0 years

2 - 7 Lacs

Hyderabad

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Job description: The RoleWe at Aliens are looking for an enthusiastic and dynamic Site Engineer as part of our Aliens Space StationTeam with at least 2 to 5 years of experience as a civil site engineer. The incumbent will beresponsible for managing different parts of construction projects, supervising crew members,preparing estimates for time and material costs, completing quality assurance, observing healthand safety standards, and compiling reports for different stakeholders.S/he will be required to collaborate with all architects, construction managers, engineers,planners, and surveyors etc. to drive the effective implementation of the planned design. Theincumbent would work in a high-paced team environment. S/he would be based out ofHyderabad and would report to the Head of HUB project. Key Responsibilities Surveying and setting out levels of site to enable accurate production of the building designs Conducting preliminary inspections, surveys and studies of a proposed construction site Maintaining documentation related to construction projects, including permits, materialspecification sheets, and budgetary documents Managing the day-to-day activities of contractors and subcontractors working on the site Negotiating with suppliers and vendors to ensure the best contracts Writing detailed project bids and proposals showing cost and time estimates of the project Devising technical solutions to issues that are causing delays and monitor theimplementation of these solutions into the overall workflow Overseeing quality control and health and safety matters on site. Candidate Profile: Specifically, the candidate should have: Bachelors Degree in Civil Engineering or equivalent qualification Proven experience as a site engineer in large scale projects Professional experience in quantity estimation, concept design, project execution,engineering, technology, building, construction, and design Highly proficient in software such as 3D modelling and graphic imaging software,Computer-aided drafting (CAD) software (AutoCAD, SketchUp); Computer-aided designsoftware (Microsoft Visio, Visual Architect, TurboCAD, etc.)

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3.0 - 8.0 years

1 - 5 Lacs

Pune

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve network management center issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical procedures and user guides.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in HPE Network Management Center.- Good To Have Skills: Experience with Python (Programming Language).- Strong understanding of network management principles.- Knowledge of network monitoring and troubleshooting.- Familiarity with network security protocols.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in HPE Network Management Center.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

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3.0 - 8.0 years

3 - 5 Lacs

Pune

Work from Office

Interested candidates please send updated resume on vidya1@nissar.co.in Please WhatsApp below details on: 9763709802 1) Total Experience? 2) Current CTC ? 3) Expected CTC ? 4) Notice Period ? 5) Are you comfortable with Narayan Peth/Swargate, Pune. Required Candidate profile Exp. in coordination with the internal department (Design, Purchase, Stores, Execution), vendors and clients, BOQs, material flow, site coordination, and contractor/vendor management, interior site

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1.0 - 5.0 years

9 - 10 Lacs

Bengaluru

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: 2025-07-04 Country: India Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 Position Role Type: Unspecified Associate Engineer . Privacy Policy and Terms: Click on this link to read the Policy and Terms

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1.0 - 3.0 years

2 - 5 Lacs

Pune

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Role Purpose Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability. Do 1. Consulting Execution I. An ambassador for the WIPRO tenets and values II. Client focused and tenacious in approach to solving and achieving client objectives III. Organizes work competently and ensures timeliness and quality deliverables IV. Develops understanding of best practice in given area and industry knowledge, and can apply this under supervision 2. Business development I. Ensures high levels of individual utilization achievement in line with the levels expected as part of the goal setting process II. Anchors market research activities in the chosen area of work III. Support sales activities as required as directed by the practice sales teams IV. Makes effort to start to understand WIPRO's core service and consulting offerings V. Helps identify additional sales opportunities and works with assignments /practice leadership to pursue 3. Thought Leadership I. Builds understanding and insight into chosen industry and technology trends II. Contributes to team thought leadership III. Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study IV. Educate and build awareness in the team in Wipro guidelines on revenue recognition, pricing strategy, contract terms and MSA V. Ensure that the Performance Nxt is followed for the entire team a. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team 4. Contribution to Practice/Wipro I. Continually delivers all Wipro admin in a timely manner (timesheets, appraisals, expenses, etc.,) II. Is visible and engaged within own practice, proactively participates and makes a demonstrable contribution to internal activities III. Contributes to the IP and knowledge management of Wipro and GCG and ensure its availability on the central knowledge management repository or Wipro and GCG IV. Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform V. Engages with other Consulting and delivery teams to enhance collaboration and growth VI. Makes use of common methods and tools which are proven to work Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of consulting engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of consulting projects delivered Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Support the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of ideas generated and contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices, consulting community initiatives Knowledge Management - Number of Assets owned/contributed to Consulting Central Mandatory Skills: Genesys Cloud Contact Center Admin. Experience1-3 Years.

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0.0 - 3.0 years

2 - 6 Lacs

Pune

Work from Office

About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

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0.0 - 3.0 years

2 - 6 Lacs

Mumbai

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About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

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0.0 - 1.0 years

1 - 5 Lacs

Bengaluru

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A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. Qualification for Calling Agent: 4 or more years experience in the contact centre and preferably in the wealth management industry Bachelors degree (or equivalent) English: Fluent Ability to speak 2 or more regional languages Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage Roles and responsibilities To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers Acquire required product and process knowledge and keep a track of all the changes Maintaining a positive, empathetic and professional attitude toward customers at all times. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Follow the escalation matrix and SLA to achieve process goals Gather customer feedback and share with our Product team for improvement Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly. Flexible to work on rosters - 5 days a week and rotational offs

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2.0 - 5.0 years

1 - 2 Lacs

Guwahati

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- Candidate has to listen to the complaints/grievance's of the customer and resolve it. - He has to be technically strong in identifying defects in flats and provide solution - Requires strong construction or civil engineering skills Required Candidate profile The candidate will be a male candidate and fluent in Assamese, Bangla, Hindi and English with exp. in building maintenance(Civil) from Real Estate Industry, preferably having a 2 wheeler and D.L.

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0.0 - 5.0 years

1 - 6 Lacs

Gandhinagar, Ahmedabad

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Site Supervision, Finishing work in high rise residential & commercial project, Team Management, Coordinate with architects, contractors & Store executive. Project Scheduling for our project in GIFT City.

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2.0 - 3.0 years

3 - 6 Lacs

Hyderabad

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Shradha Saboori Projects is looking for Civil Site Engineers to join our dynamic team and embark on a rewarding career journey Oversee and manage civil engineering site activities. Monitor and analyze site performance metrics. Collaborate with clients and internal teams to gather requirements. Provide technical support and troubleshooting for site issues. Maintain documentation and records of site activities.

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4.0 - 6.0 years

2 - 4 Lacs

Bengaluru

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A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. Qualification for Calling Agent: 4 or more years experience in the contact centre and preferably in the wealth management industry Bachelors degree (or equivalent) English: Fluent Ability to speak 2 or more regional languages Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage Roles and responsibilities To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers Acquire required product and process knowledge and keep a track of all the changes Maintaining a positive, empathetic and professional attitude toward customers at all times. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Follow the escalation matrix and SLA to achieve process goals Gather customer feedback and share with our Product team for improvement Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly. Flexible to work on rosters - 5 days a week and rotational offs

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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As an Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Roles and Responsibilities: Actively collaborate with subject matter experts, product owners, endusers, and other stakeholders to facilitate, gather, and document businessrequirements. Translate business and functional requirements into technicalspecifications. Document requirements using appropriate content & formats (e.g. process steps, flow diagrams, desired outcomes, examples, etc)mapped to corresponding business process. Follow-up & clarify whenrequirements are incomplete, conflicting, ambiguous, or changing overtime. Develop project plans across multiple complex projects using collaborative project management tools and keep up-to-date. Participate in meetings, take notes, and log actions and owners. Effectively manage projects frominitiation to completion, with clear communication & follow-up throughout. Review system designs and approaches to ensure they meet/exceed business requirements. Seek alternative approaches that simplify design, minimize resource requirements, and improve user experience. Lead development & deployment of solutions in partnership with product owners, developers, and other stakeholders. Comfortable working with globally dispersed teams across multiple time zones. Handle client expectations and provide oversight for technical resources and suppliers. Manage compliance with IT security and application management requirements, including system access control, separation of duties, problem & vulnerability resolution, changes, data privacy, and reviews/audits. Model effective collaborative behaviors when working with individuals, teams, and suppliers. Follow Agile practices & approaches and actively contribute to Agile ceremonies. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in Infrastructure Technology, Software design, business process analysis, or equivalent experience. Minmum5+ years of IT architecture experience is a must. Excellent communication skills (written and verbal). Able to clearly communicate with leadership and colleagues about technical capabilities, limitations, issues, and recommendations. Highly organized, detail oriented, independent, and resourceful. Able to manage complex technical projects with diverse global stakeholders and detailed, interdependent requirements. Experience with Agile practices and associated tools Experience with a variety of phone systems including MS teams Phone, and Cisco. Perform data analysis and manage performance metrics, run ad hoc queries against MySQL data Comfortable working with Jira, ServiceNow and Monday for project tracking Preferred technical and professional experience Master’s degree in Infrastructure Technology, application design, business process analysis, or equivalent experience 3+ years of IT project management or Technical Owner Experience Experience with Contact center technologies preferred.

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3.0 - 5.0 years

5 - 7 Lacs

Pune

Hybrid

Job Summary The Customer Support Excellence (CSE) Associate provides multi-channel support (phone, email, chat) to customers including end-users, dealers, and distributors. This role ensures prompt and accurate resolution of customer inquiries related to products and services, contributes to process improvement initiatives, supports technical coordination across cross-functional teams, and helps maintain high service quality and customer satisfaction. The role operates with limited supervision and may serve as a Subject Matter Expert (SME) or team lead on specific processes. Key Responsibilities Customer Support and Communication Provide customer assistance via toll-free numbers, emails, chat, and remote monitoring tools (e.g., PCC Power Command Cloud). Resolve customer issues, inquiries, and service requests (routine and non-routine) across all Cummins products and services. Document interactions and resolutions in Cummins systems (e.g., CDOS, Optimus). Close the communication loop with customers and ensure updates are logged regularly. Process and System Management Escalate complex issues to internal teams with proper documentation and follow-up. Maintain dashboards and system reports on daily/weekly/monthly basis. Update SOPs and documentation for frequently occurring issues. Coordination and Collaboration Interface with Field Service Engineers, Sales, Product Support, and other internal teams for faster resolution. Provide status updates and feedback to stakeholders and collect customer feedback for continuous improvement. Assist customers with part identification, order details, warranty, and service support information. Training, Knowledge Management, and SME Role Contribute to internal knowledge base and help onboard/train new team members. Provide accurate product and service literature, training program details, and support learning initiatives. Identify trends and gaps to support process enhancements. External Qualifications and Competencies Competencies Customer Focus Building strong relationships and delivering customer-centric solutions. Communicates Effectively Adapting communication styles for different audiences. Collaborates Working across boundaries to achieve shared goals. Action Oriented Taking initiative with high energy and urgency. Directs Work Delegating and removing obstacles to meet objectives. Manages Complexity & Conflict Solving complex problems while minimizing disruptions. Values Differences Embracing diversity and different perspectives. Technical/Functional Competencies Service Information Process Warranty Process Knowledge Service Documentation & Capability Management Education, Certifications, and Licensing Required : High School Diploma or Secondary Education Completion Certificate. Preferred : Bachelors degree in commerce, Science, Engineering, or Diploma in Engineering. Other : May require compliance with export controls or licensing regulations depending on location. Additional Responsibilities Unique to this Position Skills and Experience 3 to 5 years of customer service/support experience (preferably in a technical/engineering context). Basic field service knowledge: intermediate understanding of engine products is desirable. Proficient in multi-channel communication (email, chat, phone). Strong MS Office and dashboard/reporting tools skills. Experience working in rotational shifts (Morning: 7 AM to 4 PM; Afternoon: 1 PM to 10 PM). Experience handling escalation processes and interfacing with multiple stakeholders. Shift and Work Environment This role requires flexibility to work in rotational shifts. May involve occasional 24x7 support for critical service incidents or dealership assistance. Additional Notes (For Internal Use) This position contributes to the Customer Support Excellence team goals. Responsibilities include RCA participation, Optimus system management, and collaboration on continuous improvement projects. Candidates must demonstrate ownership of customer queries from initiation to closure.

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1.0 - 5.0 years

3 - 3 Lacs

Ahmedabad

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Job Title: Site Supervisor Residential Building Construction Location: Ahmedabad Industry: Construction Experience: 1+ years (preferred in residential projects) Employment Type: Full-time Job Description: We are seeking a reliable and detail-oriented Site Supervisor to oversee day-to-day operations at residential construction sites. The ideal candidate will manage all on-site activities including labour, materials, and subcontractors to ensure smooth progress of construction projects from start to finish. Key Responsibilities: Supervise and coordinate all site work including plumbing, flooring, plastering , and other civil finishing activities. Manage and monitor labour teams and subcontractors to ensure timely execution of work. Conduct daily site inspections and maintain safety and quality standards. Ensure all construction activities align with design, specifications, and timelines. Track material delivery, usage, and quality , and report any shortages or issues. Coordinate with contractors, vendors, and the project manager for smooth workflow. Maintain site documentation , daily progress reports, and labour attendance. Assist in measurement verification and billing of contractors/vendors. Address site-level challenges and escalate issues promptly to the management. Requirements: Diploma/Degree in Civil Engineering or related field. 1+ years of experience in site supervision, preferably in residential building projects . Good knowledge of construction methods, material quality checks, and finishing work. Strong leadership and communication skills. Ability to read and interpret architectural and structural drawings. Proficiency in maintaining reports, billing support, and labour planning. Preferred Skills: Familiarity with local building codes and safety regulations. Basic knowledge of MS Office and billing software/tools. Problem-solving mindset and ability to handle multiple tasks on-site.

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4.0 - 6.0 years

5 - 9 Lacs

Bengaluru

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Skills: OSS inventory / Cramer/ Granite, Network planning and configuration Java, Oracle PLSQL Developers with knowledge of 4G/ 5G networks. - Grade Specific GradeB2 Experince4 to 6 Years Loc BLR- Preferred HYD/GGN/CHN - optional

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3.0 - 8.0 years

6 - 8 Lacs

Navi Mumbai, Mumbai (All Areas)

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Duties- Develop and manage retail channel partners Achieve sales targets for building material products (e.g tiles adhesives, paints etc) Onboard new retail outlets for reach Conduct regular market visits to monitor performance and competitors

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0.0 - 3.0 years

2 - 6 Lacs

Chandigarh

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As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

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2.0 - 7.0 years

4 - 9 Lacs

Pune

Work from Office

Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 34 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role

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2.0 - 5.0 years

4 - 8 Lacs

Mumbai

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We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

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1.0 - 6.0 years

5 - 9 Lacs

Bengaluru

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We are looking for a highly motivated and results-driven individual with 1 to 6 years of experience to join our team as an Agent in the Call Centre based in Bengaluru. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment. Roles and Responsibility Make outbound calls to customers based on assigned leads or data to introduce home loan products, services, and offers. Explain product features and value propositions clearly to potential customers. Identify customer needs and qualify leads for the sales team by understanding their requirements. Document interactions and update customer records accurately. Convince customers to purchase or upgrade products and services while achieving individual sales targets. Handle objections and resolve queries efficiently to ensure high customer satisfaction. Job Graduate or Masters/Postgraduate degree in any field. Minimum 1 year of experience in a related field, preferably in banking or financial services. Excellent communication and interpersonal skills are required to build strong relationships with customers. Ability to work in a team environment and meet performance targets consistently. Strong problem-solving skills are necessary to handle customer complaints and concerns. Adherence to company policies, scripts, and call guidelines is essential. Maintain accurate call logs and activity reports. Provide feedback to management regarding customer trends and challenges. Additional Info The selected candidate will be working at J.P Tech Park - J Grades.

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2.0 - 7.0 years

4 - 8 Lacs

Bengaluru

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We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 8 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

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2.0 - 7.0 years

4 - 8 Lacs

Bengaluru

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We are looking for a highly skilled and experienced Team Leader to manage our sales team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in sales management, with excellent leadership and communication skills. Roles and Responsibility Manage the overall running of the sales team to achieve growth and hit sales targets. Develop and implement strategic sales plans to expand the company''s customer base and solidify its presence. Assess the team''s strengths and weaknesses to identify areas for improvement. Establish productive and professional relationships with key personnel in assigned customer accounts and memberships. Build and promote healthy, long-lasting customer relations with existing and new suppliers by partnering with them. Develop and implement new sales initiatives, strategies, and programs to capture key demographics. Liaise and develop professional relationships with regional Representatives and Executives. Attend conferences and exhibitions to identify opportunities. Manage relationships with internal and external stakeholders. Assist in account management for industry suppliers. Oversee financial invoicing for all department activities within the set budget. Liaise with the Commercial Manager, Courses & Events Team Leader, and colleagues to implement proposed changes and improvements. Undertake other duties as requested. Manage budgets and update financial records. Job Excellent organizational and time-management skills. Working knowledge of Microsoft Office. Excellent customer service skills. People management skills. Excellent oral and written communication skills. Organizational skills and attention to detail. Negotiation skills. Presenting skills. Any Graduate. Industry Knowledge and Experience is desirable.

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0.0 - 3.0 years

2 - 6 Lacs

Mumbai

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Posted 1 month ago

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0.0 - 3.0 years

2 - 6 Lacs

Pune

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Posted 1 month ago

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