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Customer Service Associate in Pune Growinity Solutions LLP

0.0 years

0 Lacs

pune, maharashtra, india

On-site

We are looking for enthusiastic and customer-focused professionals to join our International Voice Inbound US Telecom process. The role involves handling incoming calls from US customers, resolving queries, providing product/service information, and ensuring an excellent customer experience. Key Responsibilities Handle inbound customer calls related to telecom services (billing, network issues, plans, upgrades, etc.) Provide accurate information and resolve customer queries efficiently. Maintain a high level of professionalism and customer satisfaction. Document all interactions in the CRM system. Follow process guidelines, call scripts, and compliance standards. Escalate complex issues to r...

Posted 3 weeks ago

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