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0.0 - 5.0 years
0 Lacs
Hyderabad, Telangana
On-site
Planisware/PPM Analyst (Mechanical/Electronic Development Projects) Location: Hyderabad, India Employment Type: Sub-Con (Contract) Experience: 6+ Years Total, with 2+ Years in Planisware or Similar PPM Tools Job Description We are seeking an experienced Planisware/PPM Analyst to support project and portfolio management activities within mechanical and electronic development teams . This is a contract-based opportunity ideal for a detail-oriented professional with solid experience in Planisware E7 or higher , and strong analytical and organizational skills. Key Responsibilities Administer and manage Planisware PPM modules including Admin, Project, and Resource Management Handle user queries , resolve incidents, and support minor enhancements Collaborate with engineering project teams to align project schedules and resource plans Interpret complex business needs into Planisware workflows and configurations Generate and analyze project data using Microsoft Excel and optionally Power BI Ensure accurate data entry, reporting, and overall PPM system integrity Required Qualifications 6+ years of professional experience, with minimum 2 years in Planisware or equivalent PPM solutions (Clarity, Primavera, etc.) Experience in Planisware E7 or higher Strong proficiency in Microsoft Excel Understanding of mechanical or electronic development project environments Ability to multitask , prioritize, and work independently or as part of a team Strong analytical thinking, problem-solving, and communication skills Preferred Qualifications Exposure to Microsoft Power BI or other data visualization tools Experience with Agile/Hybrid project methodologies Familiarity with R&D or Product Development processes Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Experience: PPM Experience, Program Coordination in R&D (Mech./Elec.): 5 years (Required) Work Location: In person
Posted 3 months ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. JOB OVERVIEW PwC US ADVISORY – MANAGEMENT CONSULTING Our Management Consulting team works with our global clients to design and implement growth, operational and customer focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allow us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits. Our Management Consultants work with the client and project teams to support global engagements from India through activities that are driven towards delivering results- conduct analyses and develop insights, prepare excel models, analyze large sets of data, capture as-is processes, prepare work plans, design to-be processes, support project lead, work directly with client teams and facilitate meetings to enable decision making, organize and prepare recommendations on client issues, and participate actively in new business development, thought leadership and firm building activities. COMPETENCY OVERVIEW: HEALTH TRANSFORMATION (HT) The HT team works with clients across healthcare, supporting engagements in driving client’s strategic vision and objectives, assessing market expansion and growth strategies, researching key market trends and its impact on key stakeholders, driving operational and process improvements, evaluating sustainable cost transformation alternatives and enabling technology driven business success. Our consultants work to provide a range of client solutions across the following areas: Pharma & Life Sciences: We help clients in R&D and commercial domains. Our services span across launch & commercial planning, portfolio optimization, performance management, R&D innovation, product development, product lifecycle management, risk / compliance, internal audit, risk assessment, management and control. Payer: We work with clients to bring operational and performance improvement in their core Payer functions with the help of our deep understanding of core functional areas. We help in designing the future operating model, payment model, growth strategy, and functional/technical transformation, Business transformation. Our services span across operational performance improvement including benchmarking, process mapping and design, operating model design, project management, data and analytics strategy, technology effectiveness assessments and market strategy Provider: We work with health systems to develop, design, and implement organizational transformation to improve performance and generate lasting growth. Our services span across operational performance improvement including labor and productivity assessments, portfolio rationalization, benchmarking, process mapping and design, operating model design, project management, technology effectiveness assessments and market strategy Capability - R&D Operations and Strategic Planning Knowledge - Essential Strong understanding of the US Pharmaceutical and Life Sciences landscape, R&D operations, and clinical trial data management system R&D Operations business process and model covering portfolio, resource and financial management R&D governance & executive reporting framework Experience in conducting qualitative and/ or quantitative benchmarking Knowledge - Preferred – Experience in decision analytics Clinical systems validation and integration Standard data Tabulation Model on clinical data analysis ETL data process, data pipeline development, migration and data implementation across third party tools Project and portfolio management tools such as Anaplan, Eplan, CTMS systems Planisware, Smartsheet, Microsoft project plan Skill Set - Essential Analytical mindset with strong quantitative and problem solving skills Ability to conduct primary and secondary research Proficient in Python, SQL and any other statistical tools Expert level proficiency in MS office and G-Suite Basic proficiency in cloud technologies Skill Set - Preferred Ability to research, synthesize and integrate disparate pieces of data, analysis, and information Proficient in at least one of the visualization tools such as Tableau, PowerBI, and React Proficient in one or more from following skills: R SQL Python SaaS VBA Power Quer Capability - Clinical Trial Strategy Knowledge - Essential Strong understanding of the clinical trials landscape In-depth knowledge / experience working in clinical trial design or strategy- drugs/ medical devices (Protocol design, viability of trial sites, patient populations, decentralized trials, patient burden, etc.) Ability to provide strategic recommendations to improve trial efficiency, quality, and patient safety Ability to understand different therapeutic areas (e.g., oncology, endocrinology, cardiovascular, rare diseases) Experience working with databases such as ClinicalTrials.gov, TrialTrove, EudraCT, etc. Knowledge - Preferred Strong understanding of Good Clinical Practice (GCP) guidelines, industry standards, and regulatory requirements, particularly in United States and EU regions Ability to contribute to the development and improvement of study processes, SOPs, quality control measures, regulatory submission dossiers Skill Set - Essential Analytical mindset with strong quantitative and problem solving skills Ability to conduct primary and secondary research Ability to identify use cases of emerging technologies and their applications in clinical trials, such as artificial intelligence and machine learning Expert proficiency in MS office and G-Suite and basic proficiency in Python and SQL Skill Set - Preferred Ability to research, synthesize and integrate disparate pieces of data, analysis, and information Proficient in at least one of the visualization tools such as Tableau, PowerBI, and React Additional Skill Sets Applicable Across Capability Areas: Communicating effectively in written and verbal formats to various situations and audiences Compelling storytelling through creative presentation and powerful visualization (including Tableau, PowerBI) Hypothesis based problem solving with abstract/limited data Proficiency in Microsoft Office Suite of tools Demonstrates flexibility in adapting to changing client/business needs Flexibility to work across multiple sectors Demonstrates ability to work in a global delivery model Educational Background: Degree Preferred: MBA / MHA from a premium B-School / MPharm or (MBBS / BDS + MBA) / MS in Biotechnology or Pharmaceutical Sciences Additional Information: Level: Experienced Associate Function: Pharma and Life Sciences Experience: 24 to 36 months of relevant work experience Time Type: Full time Work Timings: Work hours may vary for specific projects Travel Requirements: Travel to client locations may be required as per project requirements Office Location: Bangalore Show more Show less
Posted 3 months ago
3.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Planisware Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Planisware. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements using Planisware.- Design, build, and configure applications to meet business process and application requirements.- Develop and maintain technical documentation related to application development.- Provide technical support and troubleshooting for applications developed using Planisware. Professional & Technical Skills: - Must To Have Skills: Experience in Planisware application development.- Good To Have Skills: Experience in software development using Java, .NET, or other programming languages.- Strong understanding of software development life cycle (SDLC) methodologies.- Experience in developing and maintaining technical documentation.- Experience in providing technical support and troubleshooting for applications developed using Planisware. Additional Information:- The candidate should have a minimum of 3 years of experience in Planisware application development.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Planisware.- This position is based at our Bengaluru office. Qualification 15 years full time education
Posted 3 months ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Job description Job Title: Planisware Support Engineer Experience: 5+ Years Location: [ Remote ] Employment Type: Full-Time Job Description: We are looking for a skilled Planisware Support Engineer with 5+ years of experience in providing technical support for Planisware applications. The ideal candidate will be responsible for resolving application issues, supporting users, and ensuring smooth operation of the Planisware platform. Key Responsibilities: - Provide Level 2/3 technical support for Planisware users - Troubleshoot application issues and coordinate with internal/external teams - Monitor system performance and ensure high availability - Manage incident, problem, and change management processes - Support configuration and integration tasks as required Required Skills: - Minimum 5 years of experience in Planisware application support - Strong understanding of Planisware configuration and workflows - Experience with ticketing tools and ITIL processes - Excellent problem-solving and communication skills - Ability to work in a global support model with flexible timings Show more Show less
Posted 3 months ago
5.0 - 10.0 years
7 - 12 Lacs
Coimbatore
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Planisware Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Lead, you will be responsible for leading the effort to design, build, and configure applications using Planisware. Your typical day will involve collaborating with cross-functional teams, managing project timelines, and ensuring the successful delivery of applications. Roles & Responsibilities: Lead the effort to design, build, and configure applications using Planisware, acting as the primary point of contact. Collaborate with cross-functional teams to gather requirements, develop project timelines, and ensure successful delivery of applications. Manage project timelines, ensuring that milestones are met and that projects are delivered on time and within budget. Provide technical guidance and support to team members, ensuring that they have the necessary resources and tools to complete their tasks. Stay up-to-date with the latest advancements in Planisware and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in designing, building, and configuring applications using Planisware. Good To Have Skills:Experience with related technologies such as Java, SQL, and Oracle. Strong understanding of software development methodologies and best practices. Experience managing project timelines and ensuring successful delivery of applications. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in designing, building, and configuring applications using Planisware. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Graduate
Posted 3 months ago
4.0 years
0 Lacs
India
On-site
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The project lead works independently with general supervision on larger, complex project, program and portfolio (PPP) assignments. The IT Project Lead takes full responsibility for the successful implementation of the outcomes derived through the change via effective organization and leadership, business case and benefits management, stakeholder management, risk management and issue resolution, planning and control, change management and quality management (ensures the project adheres to all Corporate and IT policies and standards). The IT Project Lead directs and leads one or more PPP teams engaged in global initiatives across functional and regional organizations and contributes to the completion of project milestones. The IT Project Lead adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness. Responsibilities may include the following and other duties may be assigned. As a IT Project Lead you take full responsibility for the definition, documentation and successful completion of complex PPP’s, typically with significant business, political, or high-profile impact, and high risk dependencies). You adopt and adapt project management methods and tools, selecting appropriately from plan driven/ predictive approaches or more adaptive (iterative and agile) approaches. You ensure that effective project control, change control, risk management and testing processes are maintained. You monitor and control resources, revenue and capital costs against the project budget and manage expectations of all project stakeholders. As a Sr. IT Project Lead you have defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects. You influence policy and strategy formation, you initiate influential relationships with internal and external customers, suppliers and partners at senior management level, including industry leaders. You understand and communicate industry developments, and the role and impact of technology in the employing organization. You take the initiative to keep your own and colleagues' skills up to date and you manage and mitigate risk. I. Reporting & PPP support. 1. Ensure timely delivery & quality of overall reporting and PPP deliverables; 2. Responsible for monitoring and reporting on budget and resources; 3. Challenge Portfolio, Program, Project and Product Managers with respect to PPP deliverables timeliness, quality, accuracy and integrity; 4. Prepare financial reporting and analysis; 5. Prepare and lead meetings and make minutes of meeting if required; 6. Consequent follow-up on actions. 7. Timely escalation of issues to all relevant stakeholders. 8. Support different type of projects Salesforce, SAP, Data & Analysis space, etc. 9. Release management support activities. II. PPP Services. 1. Co-develop PPP plans and proactively assist regular scheduling activities; 2. Provide accurate PPP dashboard reporting & metrics (status on the triple constraints); 3. Provide guidance during the financial forecasting (budget) process and proactively assist regular financial management. initiation of PO’s, follow-up of SAP actuals, etc. 4. Structure regular review and tollgate meetings; 5. Prepare communication and/or escalations on the issues/risks and the required contingency/mitigation actions to the project sponsor and stakeholders; 6. Secure documentation of all relevant PPP documents, decisions and changes. III. Improvements & Innovation 1. Deliver proactive input into PPP Process, -Governance and –Documentation improvements; 2. Support the roll-out and embedding of PPP management methods; 3. Participate initiatives to improve the efficiency and effectiveness of the project management processes in cooperation with IT Means & Methods. Required Knowledge and Experience Bachelor's Degree in Engineering, MCA, or MSc. Total 4+ years of IT experience and 3 years of relevant experience. Fluent in English speaking & writing. 2+ Year experience working with regional stakeholders and business partners. Excellent communication skills (verbal and written). Financial savviness. Understanding of PPP systems (E.g. PlanView/PlanIsWare) and methodology like PMP, Prince II, Agile/Scrum. Broad business understanding and deep understanding of own specialism(s). Able to perform highly complex work activities covering technical, financial and quality aspects. Knowledge/experience with PPP Management. Mindset Demonstrates clear leadership, self-propelling and responsiveness. Communicates effectively at all levels to both technical and non-technical audiences. Able to perform different roles and flexible to adapt to project methodologies (PM, Agile, team coach, etc.) Quick learner with a strong drive. Flexible, pragmatic, structured and stress-resistant. Strong sense of responsibility/ownership and is down-to earth. Hands-on, pro-active & problem solving attitude. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Posted 3 months ago
0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Testing Analyst Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com . This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply. Purpose And Scope As individual contributor of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement. A Testing Analyst is responsible for designing, implementing, and overseeing the quality assurance and testing protocols for their company's products to ensure they meet industry and company standard. The role requires a blend of business acumen, understanding of technical architectures, and the ability to communicate effectively with both business stakeholders and technical teams This role requires a meticulous approach to testing and a deep understanding of various testing methodologies and tools. You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field. Essential Job Responsibilities Agile Collaboration and Communication: Actively participate in all phases of the Agile development process, including planning, refinement, review, and retrospective meetings. Work closely with the Product Owner to understand requirements and ensure that acceptance criteria are clear and testable. Communicate effectively with developers and other team members to ensure a mutual understanding of the product and its challenges. Test Planning and Execution: Develop and maintain test strategies and plans that align with the sprint goals and overall project objectives. Create detailed, effective test cases and scripts based on user stories and acceptance criteria. Execute manual and automated tests during sprints to ensure continuous integration and deployment readiness. Quality Assurance and Control: Serve as a quality gatekeeper, ensuring that all deliverables meet the required standards before they are deployed. Monitor all stages of software creation to identify system malfunctions and help diagnose software issues. Defect Management: Identify, log, and track defects and inconsistencies. Work closely with the development team to facilitate quick resolutions. Provide feedback and recommendations to developers on software usability and functionality. Automation and Tool Utilization: Implement and manage testing tools and frameworks to support effective testing and results reporting. Contribute to the enhancement of automated testing practices and tools. Continuous Improvement: Participate in retrospective meetings to suggest improvements to make the development process more efficient. Stay up to date with new testing tools, methodologies, and best practices in Agile testing. Benefits Medical, Dental and Vision Insurance Generous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks 401(k) match and annual company contribution Company paid life insurance Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions Long Term Incentive Plan for eligible positions Referral bonus program Qualifications Required Bachelor’s degree in Computer Science, Engineering, or related field Experience testing clinical operations platforms (Vault Clinical, Agiloft, Cluepoints, Helix Planisware, etc.) Proven experience as a Test Analyst, Test Engineer, or similar role Strong knowledge of software QA methodologies, tools, and processes Experience in writing clear, concise, and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Experience with automated testing tools Excellent analytical and problem-solving skills Strong organizational and project management skills Excellent communication and teamwork skills Experience with performance and/or security testing Certifications such as ISTQB or CSTE is preferred Familiarity with programming languages and scripting s preferred Experience testing external facing websites is mandatory Experience conducting end-end to Web API testing is a must Experience performing end to end testing - Front end to backend is a must Preferred Life Sciences / Pharma industry experience Experience with cross browser and device testing is a plus Experience with Accessibility testing is a plus Experience with test Automation tools is a plus Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery Category PlatformX Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans Show more Show less
Posted 3 months ago
0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Department: Information Technology Employment Type: Permanent - Full Time Location: Gurgaon - India Reporting To: Director IT Description At Lummus Technology, innovation thrives, and excellence is a shared pursuit. When you join the Lummus Family, you are empowered to make an impact and be part of a dynamic team that celebrates creativity, encourages professional development, and fosters collaboration. From our technology portfolio to our global workforce, Lummus is growing at a rapid pace, and we hope that you will grow with us during this exciting time. Job Overview 5+ years of Experience with administering project management & project controls tools. It's a Technical Functional role. Key Responsibilities Support project teams in the use of Planisware. Setup new projects in Planisware . Maintain Planisware technical environment which includes maintain modifications to Planisware and periodic updates as they are available from PM tool vendor. Maintain integrations with Planisware and other systems such as ERP systems. Skills, Knowledge and Expertise Minimum Requirements Primary skill - At least 3 years as a PM Tool Administrator in Planisware is required. Expert level project management skills. Extensive expertise working with schedules, plans, budgets and forecasts. Extensive experience developing/maintaining integrations between PM tools and ERP systems. Strong communication Skills Bachelor’s Degree Ability to work in a team environment. Planisware experience a plus Company Overview With a heritage spanning more than 115 years and a focus on innovation that has resulted in more than 140 technologies and 4,100 patents, Lummus is the global leader in the development and implementation of process technologies that make modern life possible. Alert ALERT - Lummus Technology is aware of a hiring scam coming from a fake email account, admin@careers-lummustechnology.com. This is not a valid email, nor will it be for an actual job opening. If you receive an email like this, please do not share any personal information. We encourage applicants to apply for jobs directly through our Careers Page, https://careers.lummustechnology.com/. Show more Show less
Posted 4 months ago
4 - 9 years
0 - 0 Lacs
Bangalore Rural, Bengaluru
Hybrid
ob Requirements Job Description: Project Support Officer (PSO) We are seeking a dynamic Project Support Officer (PSO) to join our Project Management Officer (PMO) Excellence Team . This role will be based at customer location in Bangalore , with a focus on enhancing and implementing project management methods, tools, and processes. Key Responsibilities: Assist with project planning, scheduling, and resource allocation. Monitor project progress and provide timely updates to PMO and key stakeholders. Analyze project data, cost reports, and time tracking information to support decision-making. Collaborate with cross-functional teams across various global locations Contribute to the continuous improvement of project management practices and tools. Key Skills and Experience: Hands-on experience with various tools such as Planisware, Qlik Sense, Windchill, data spreadsheets, word processing software , PowerPoint, and Power BI Proficient in data analysis, creating dashboards, summarizing information, and using pivot tables with spreadsheets Strong analytical skills, with the ability to interpret complex project data. Experience in project management or project support roles, ideally focusing on cost planning, budgeting, or time tracking. Proficiency in MS Excel (including advanced functions) and other data analysis tools. Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid. Advantageous to have experience in project cost planning, budgeting, and time recording processes. Added advantage: Working with financial data to identify trends, variances, and cost-saving opportunities. As a PSO, you will play a crucial role in optimizing project planning and execution by working closely with stakeholders at both local and global levels within organization. Work Experience Hands-on experience with various tools such as Planisware, Qlik Sense, Windchill, data spreadsheets, word processing software, PowerPoint, and Power BI Proficient in data analysis, creating dashboards, summarizing information, and using pivot tables with spreadsheets Strong analytical skills, with the ability to interpret complex project data. Experience in project management or project support roles, ideally with a focus on cost planning, budgeting, or time tracking. Proficiency in MS Excel (including advanced functions) and other data analysis tools.
Posted 4 months ago
5.0 - 8.0 years
9 - 14 Lacs
bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Planisware. Experience: 5-8 Years.
Posted Date not available
3.0 - 8.0 years
5 - 9 Lacs
bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Planisware Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Planisware. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements using Planisware.- Design, build, and configure applications to meet business process and application requirements.- Develop and maintain technical documentation related to application development.- Provide technical support and troubleshooting for applications developed using Planisware. Professional & Technical Skills: - Must To Have Skills: Experience in Planisware application development.- Good To Have Skills: Experience in software development using Java, .NET, or other programming languages.- Strong understanding of software development life cycle (SDLC) methodologies.- Experience in developing and maintaining technical documentation.- Experience in providing technical support and troubleshooting for applications developed using Planisware. Additional Information:- The candidate should have a minimum of 3 years of experience in Planisware application development.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Planisware.- This position is based at our Bengaluru office. Qualification 15 years full time education
Posted Date not available
4.0 - 8.0 years
4 - 8 Lacs
hyderabad, gandhi
Hybrid
Requirement Analysis for new enhancements & Implement Change/enhancements by developing the change requests and report customizations as per business. Good Planisware development experience is preferred. Customize the Planisware system based on the Business requirements and deploy the solution on target environments Planisware Product Implementations, Bug Fixing, Production Support, server automation & maintenance of Planisware application. Offer Consultation to the client for improving any existing reports or modules Handling maintenance activities like taking light dpx, restore environments with the required production dump and perform post-restoration steps, configure environment settings, services restart, running batches, monitoring logs on Linux Server, License management. Experience working on Planisware Upgrade/Migration, implementation and support services. Creating a new opx2/lsp script in order to implement required solutions & Installing Patches. Help the Business team to leverage Planisware for their Project Scheduling, Resource & Cost management requirements Responsible for the implementation of technical systems, software and solutions using Planisware Lead the Techno functional team to carry out the implementations on different Planisware instances Support the program in setting up and implementing the system using Planisware Change environment configuration for setting up a new functionalities/forms in the Planisware application instance. Good in-depth knowledge on Environment files, Common Datasets, Styles, Named formulas, Alerts, Locks, Attributes (Additional & Relational), Persistent tables, Breakdown structure, Macros, Cost Table which is required for the Planisware Development Process.
Posted Date not available
4.0 - 7.0 years
8 - 13 Lacs
bengaluru
Work from Office
This role is working on Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales and implementation cycle consist of several stages: Implementationprocess mapping, solution design and implementation, proof-of-concept support. Trainingtrain the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions. Customer Successcustomer support, health checks, new solutions implementation. What We Want You To Do: Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working. Employ technical expertise to design and configure Targetprocess solutions according to the desired company process. Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one. Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions. Ensure that each clients solution is correctly structured, implemented, and deployed Initiate Implementation Once the pre-sales team has successfully closed the deal or a new proof-of concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible. Discover Customer Needs and Goals. While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities and determines the implementation success criteria. Configure Targetprocess Solutions Once the customer's primary goals identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves the following activities Install solutions from templates and adapt them. Create custom views, reports and dashboards Configure process parameters and settings Create custom automation rules and metrics Import customer data Set up integrations with external tools (Jira, Azure DevOps, etc.) Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in computer science, Information Systems, Business, or related field. 7+ years of experience in IT consulting, Agile coaching, or software implementation. 2+ years ofhands-on experience with Apptio Targetprocess or similar agile management platforms like Clarity, Planview, Planisware etc (or strong experience with a comparable Agile Portfolio Management tool). Deep understanding of Agile frameworks such as SAFe, Scrum, Kanban, and Lean Portfolio Management. Proven ability to design scalable solutions and implement custom workflows within Targetprocess. Strong analytical, problem-solving, and organizational skills. Ability to solve complex technical problems and Skilled in customer interaction Detail and results-oriented approach to meet customers’ needs and ensure a successful implementation. Excellent verbal and written communication skills. Scaled agile frameworks knowledge and experience Ability to professionally advise on best practices and approaches described in scaled agile frameworks (primarily SAFe, additionally LeSS, DoD, Scrum of Scrums, etc.) Experience of working as an agile coach is a huge advantage. Comprehensive Technical Capabilities Capable of learning how to write basic filters, automation rules and calculation formulas, understand data models, and read simple javascript code in no time. Experience of working as a developer or tester is a significant advantage Preferred technical and professional experience Apptio Targetprocess certification (if available). SAFe Program Consultant (SPC) or other Agile certifications. Experience integrating Targetprocess with tools like Jira, Azure DevOps, ServiceNow, etc. Experience with data dictionaries, data analysis and relational databases. Skilled at working with large data sets, quickly detecting and resolving data-related issues. Skilled at completing technical design via iterative mockups. Experience with programming skills and data analytics e.g. Java/JSON , HTML, SQL, etc and with work management systems e.g. Jira/ADO. Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.
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