Sr. Product Support Engineer-RAN Engineer TEOCO

5.0 - 10.0 years

5 - 12 Lacs

Gurugram

Work from Office

Designation: Sr. Product Support Engineer / RAN Engineer Full time Permanent position Location: Gurgaon Qualification: B.Tech / B .E in Electronics and Communication Engineering or equivalent. Experience: 05 to 10 years. Role & responsibilities Providing technical support for TEOCO software (tools / techno) on-site, via email or by telephone. Providing support on-site or off-site in three main areas: Installation. Upgrade. Troubleshooting. Solutions delivery. Senior Application Support role with responsibility for the technical management of Key Customers. Work on customer escalations and close cases within SLA targets. Evaluate current competency within the team and identify training needs for the future. Allocate UTS cases to most appropriate engineer within the team. Assist engineers with problem analysis and resolution. Train / Mentor new or inexperienced team members. Responsible for Technical Induction plan. Should have excellent verbal and written communication skills. Must be able to communicate clearly on the phone, email & in person. Should be able to deliver technical RAN Tool support to customers and TEOCO team internally. Should be able to follow the processes defined for Product Support & Delivery. Should be able to provide Technical Support (on Tools / Telecom Technologies) to clients of TEOCO RAN Products either via email, telephone or onsite visits. Should be able to carry out Support and Deployment activities onsite / offsite on local and customer environments. Should be able to do Support & Deployment activities around Planning / Optimization solutions encompassing the tools to vendor telecommunications technologies. Should be able to do Installation and/or Configuration of TEOCO RAN Products according to standard / bespoke customer requirements. Should be able to Log & Track Service Requests through tacking system. Should be able to effectively interact with R&D team for quick resolution of Bugs / Enhancements raised from customers end / TEOCO EOs. Should be able to coordinate with onsite team members to improve support & delivery process. Should contribute to the development of organization and support team. Must be Energetic, Flexible, Team Player, Punctual, someone who uses his own initiative and Attentive to Detail. Should be able to demonstrate a methodical and consistent approach to his / her work. Exceptional analytical problem solving skills. Should be open to learn new products with relative ease. Should be comfortable in handling relatively new products & cases with huge complexity. Should be comfortable to deliver solutions within agreed project (occasionally tight) timescales. Should be able to work on customer escalations and close cases within SLA targets. Should be able to evaluate current competency within the team and identify training needs for the future. Should be able to allocate UTS cases to most appropriate engineer within the team. Must assist engineers with problem analysis and resolution. Should be able to Train / Mentor new or inexperienced team members. Would be responsible for Technical Induction plan. Willingness to travel. Have a valid passport. Work in shifts in case the need arise. Preferred candidate profile: Technical Skills: B.Tech / B .E in Electronics and Communication Engineering. Strong knowledge of Wireless Telecommunications standards & protocols. Strong Knowledge of technologies like GSM, GPRS, EDGE, UMTS, HSDPA/HSUPA, LTE, 5g-NR, IoT, Wi-Fi etc. Strong knowledge of Microwave / Transmission technology standards & protocols. Strong concepts around Antenna Theory. Knowledge of Telecom Softwares like: RF Planning tools like ASSET, ATOLL, PLANET, XLOS, NETACT etc. RF Optimization Tools like MENTOR, FORTE, ACTIX etc. Microwave/Transmission tool like CONNECT, Pathloss, Ellipse, IVD etc. ACP tools like Advantage, Capesso, Merit etc. Frequency planning tools like ILSA, Sonority, FORTE etc. GIS tools like MapInfo, Global Mapper, Vertical Mapper etc. Should be comfortable to handle advanced queries around ASSET for e.g. cases involving: Ray Tracing Propagation Models. Myriad / Volcano. Array Wizard. Distributed Predictions / DC, QC Predictions. Any certification in wireless technologies would be advantageous. Should be comfortable with Hardware Dimensioning requirements. Good knowledge of RDBMS (especially ORACLE). ORACLE Versions, Editions etc. available in market. Good knowledge of PL / SQL skills & TOAD, SQL Developer software knowhow. Good knowledge around Windows OS / LINUX OS / CITRIX / Antivirus / Firewall. Good knowledge around Processor / RAM / CACHE / HDD / Bit Architecture / RAID type & utilization. Should be comfortable around Enterprise Solution Architecture. Knowledge of Microsoft office.

Posted 11 hours ago

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