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- 3 years
2 - 6 Lacs
Mohali
Work from Office
About The Role We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.
Posted 1 month ago
- 3 years
2 - 6 Lacs
Chandigarh
Work from Office
About The Role We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.
Posted 1 month ago
5 - 10 years
6 - 9 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 3 years
2 - 3 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Job Summary: We are seeking a skilled and proactive MIS Executive with strong expertise in Excel and Advanced Excel tools. The ideal candidate should have at least 2 years of relevant experience, strong communication skills and flexibility to work in different shifts and on varying weekly off schedules based on business needs. Key Responsibilities: Generate and maintain daily, weekly and monthly MIS reports. Analyze large data sets and prepare summaries for decision-making. Use Advanced Excel functions (VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Macros, etc.) to streamline reporting. Ensure accuracy and consistency in data across all reports and dashboards. Coordinate with internal departments to gather required data inputs. Present reports and insights to management in a clear and structured format. Support in automating reports to improve efficiency. Key Requirements: Minimum 2 years of experience in MIS or data reporting roles. Strong proficiency in MS Excel and Advanced Excel functions. Good written and verbal communication skills. Ability to work independently and manage deadlines. Flexible with work shifts and weekly offs, as per operational requirements.
Posted 1 month ago
2 - 5 years
2 - 5 Lacs
Jaipur
Work from Office
Role & responsibilities •Responsible for managing and analyzing company data to provide insightful and actionable information to the management team. •Preparing MIS reports - Daily / Weekly / Monthly / Quarterly / Half-Yearly Yearly.. •Provide insights on existing data to internal/external stakeholders •Ability to understand the business management & regulatory needs work towards implementing them in Quick time, continuously improvise both turn around time & quality of reports •Stakeholder management-Engage with both internal & external stakeholders to understand the requirement, and present final output as per the requirement •Display a high sense of accountability and presence of quality mind while performing & delivering tasks. Note : - Please apply when, having well verse with advance excel and good with power BI Contact person : - Sandeep Rajoriya (7073131026)
Posted 1 month ago
5 - 10 years
7 - 12 Lacs
Noida
Work from Office
Vendor Management : Experience in vendor management is essential. Communication Skills : The candidate should have above-average communication skills .- Still getting candidates with very poor communication Team Coordination : The candidate should be able to coordinate and manage a team effectively.( Not mandatory) Excel Skills : Must be proficient in VLOOKUP and Pivot Tables . Business Management : The candidate should have experience in managing business operations of 50-60L or more . Open to work in shifts (24/7) Minimum 05yrs of experience in managing vendors & cab reconciliation Should have managed at least 4-5 cab vendors Should have managed Cab/International Travel/Hotel Vendors Proficient in excel (vlookup ,pivot), good written & verbal communication and interpersonal skills Proficient in Vendor billing, cab billing & reconciliation Willingness to learn, proactive, quick learner, take initiative and well organized Should have handled volumes in excess of 50-80 lac per month
Posted 1 month ago
3 - 8 years
3 - 4 Lacs
Faridabad
Work from Office
3+ years experience in Advanced Excel Training is a must Candidates from Delhi/NCR will be preferred
Posted 1 month ago
0 - 1 years
1 - 3 Lacs
Trichy
Work from Office
Basic Section No. Of Openings 10 Grade 1A Designation Trainee - Initial BIlling Analyst Closing Date 17 May 2025 Organisational Country IN State TAMIL NADU City TIRUCHIRAPPALLI Location Tiruchirappalli-I Skills Skill Education Qualification No data available CERTIFICATION No data available About The Role
Posted 1 month ago
1 - 4 years
1 - 2 Lacs
Bangalore Rural
Work from Office
Dear Aspirant, Greetings from Heritage Foods Limited!! We are looking for Data Entry Operator (IT Assistant) @ Bangalore at Heritage Foods Ltd. Interested Candidates can share your updated resumes to sudheerkumar.m@heritagefoods.in. Work Location: https://maps.app.goo.gl/2VxMWbhBtRaHA3x28 Job Description of IT Assistant: Job Summary Responsible for daily collection, updating and transmitting of production & sales data to the Production & sales Modules accurately and generate reports as per the business requirement. Key Result Areas Responsible to: - Effective coordination, follow-up and collecting the data on time. Daily maintain a check-list and update the data in ERP. Reconciliation of stocks, dispatches and transmitting data into the ERP. Preparation of Monthly Information System and generate reports as per the business requirement. Effective maintenance of Systems, Network Connection & Security. Desired Candidate Profile: Any Graduation Required experience in MS Excel (VLookup, HLookup, Pivot Tables etc) Age Criteria: Below 28 yrs will be considered. Extra Benefits: PF, Bonus, Insurance (GMA, GPA, GTLI).
Posted 1 month ago
1 - 4 years
1 - 2 Lacs
Bengaluru
Work from Office
Dear Aspirant, Greetings from Heritage Foods Limited!! We are looking for Data Entry Operator (IT Assistant) @ Bangalore at Heritage Foods Ltd. Interested Candidates can share your updated resumes to sudheerkumar.m@heritagefoods.in. Work Location: https://maps.app.goo.gl/2VxMWbhBtRaHA3x28 Job Description of IT Assistant: Job Summary Responsible for daily collection, updating and transmitting of production & sales data to the Production & sales Modules accurately and generate reports as per the business requirement. Key Result Areas Responsible to: - Effective coordination, follow-up and collecting the data on time. Daily maintain a check-list and update the data in ERP. Reconciliation of stocks, dispatches and transmitting data into the ERP. Preparation of Monthly Information System and generate reports as per the business requirement. Effective maintenance of Systems, Network Connection & Security. Desired Candidate Profile: Any Graduation Required experience in MS Excel (VLookup, HLookup, Pivot Tables etc) Age Criteria: Below 28 yrs will be considered. Extra Benefits: PF, Bonus, Insurance (GMA, GPA, GTLI).
Posted 1 month ago
1 - 3 years
3 - 6 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Record to Report Ops Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. What are we looking for? Ability to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 1 month ago
5 - 8 years
1 - 5 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Ability to perform under pressure Ability to work well in a team Ability to establish strong client relationshipNA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 1 month ago
2 - 5 years
1 - 3 Lacs
Pune
Work from Office
Job Title: Personal Assistant to the Director (Only for Female Candidates) Only for Local Candidates (Pune Based ) Location: Aundh, Pune, Maharashtra Industry: Travel & Tourism Reporting To: Director / Founder Working Hours: Full-Time (Flexible, as per travel and business needs) Role Overview The Personal Assistant (PA) to the Director will play a key role in organizing, coordinating, and managing day-to-day operations, vendor follow-ups, task monitoring, and ensuring timely execution of strategic plans. This person will be the Directors right hand and must be proactive, tech-savvy, and excellent at multitasking. Key Responsibilities Executive Support Manage and organize the Directors calendar meetings, calls, travel schedules. Coordinate internal and external communication. Prepare agendas, take meeting minutes, and ensure follow-up actions are tracked Operations Management Create and maintain detailed Excel trackers and dashboards for follow-ups. Coordinate with vendors, hotels, logistics partners, and service providers. Track deadlines, payments, deliveries, and project milestones. Handle basic HR and admin coordination (leave tracking, task sheets, etc.) Communication & Coordination Be the point of contact between the Director and internal teams. Draft official communication, emails, and reports. Follow up on assigned tasks with internal departments and external partners. Travel and Itinerary Planning Assist in researching, planning, and organizing high-end domestic and international itineraries. Coordinate client requirements with the execution team. Documentation & Reporting Maintain records of contracts, proposals, and legal documents. Prepare weekly and monthly performance reports for the Director. Desired Candidate Profile Experience & Education Bachelors degree in Business Administration, Travel Management, or related field. 25 years experience as a PA, Executive Assistant, or Operations Executive. Prior experience in the travel/tourism/hospitality industry preferred. Skills Required Excellent spoken and written English & Hindi. Strong in Excel (pivot tables, dashboards, trackers), PowerPoint, and Google Suite. Strong follow-up and time management skills. Ability to multitask and work under pressure. High level of confidentiality and professionalism. Tech-savvy: Experience with project management tools (e.g., Trello, Notion, Asana) is a plus. Personality Traits Reliable, proactive, and detail-oriented. Energetic, resourceful, and self-motivated. Positive attitude and strong interpersonal skills. Strong problem-solving skills and ownership mindset Remuneration Competitive salary based on experience. Opportunity to grow with a rapidly expanding travel company. To Apply: Send your detailed resume with photo to: Email: hr@dhaniraj.com Contact: 9011033411
Posted 1 month ago
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