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5.0 - 9.0 years

5 - 11 Lacs

Bengaluru

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Relevant experience as a AML investigator in a transaction monitoring and SAR writing capacity or equivalent experience or education Working knowledge of Transaction Monitoring systems (e.g. Actimize, Mantas) for Correspondent Banking clients Ability to identify, escalate and communicate issues to management in an effective and succinct manner. Effective decision-making skills and strong problem-solving skills Strong knowledge of AML laws (USA PATRIOT Act), regulations (Fed, SEC, FINRA) and their application to the supported products/business lines Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting. Applied experience of effective internet search techniques. Excellent writing and communication skills

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2.0 - 5.0 years

4 - 7 Lacs

Ludhiana

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Skills: TEAM LEADING, SALES, Communication, FLUENT, SALES EXPERT, Customer Service,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. With a team of dedicated professionals, we ensure that our clients receive the best guidance and support throughout their visa and immigration process. Job Overview. We are looking for a Sales Coordinator to join our team at Touchstone Educationals LLP. As a Sales Coordinator, you will be responsible for supporting the sales team in achieving their targets and coordinating various sales activities. This is a mid-level position, requiring 4 to 6 years of experience. The job location is Ludhiana, Punjab, India, and the employment type is full-time.(share resume on harmandeep.k@touchstone.co.in/Whatsapp No. 8288081955). Qualifications And Skills. Bachelor's degree in business administration, marketing, or a related field. Proven experience as a sales coordinator or in a similar role. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Proficiency in MS Office, including Excel and PowerPoint. Familiarity with CRM software and sales databases. Ability to work well in a team environment. Attention to detail and problem-solving skills. Customer-focused mindset and ability to build strong relationships. Ability to meet deadlines and work under pressure. Roles And Responsibilities. Support the sales team in achieving their monthly and quarterly targets. Coordinate and schedule client meetings and appointments for the sales team. Prepare and distribute sales reports, presentations, and correspondence. Maintain and update customer databases. Assist in the preparation and submission of sales contracts. Collaborate with other internal departments to ensure smooth sales operations. Respond to customer inquiries and resolve any sales-related issues. Handle and track sales orders and deliveries. Provide administrative support to the sales team. Show more Show less

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2.0 - 6.0 years

5 - 8 Lacs

Shivaji Nagar, Pune

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Prepare management reports for internal circulation (Presentation files & spreadsheets) 1. Monthly Org report 2. Customer account presentation reports. 3. Monthly rolling forecast (expense and invoice)report. 4. Onsite Employee tracking (DoD and Exit dates) report. 5. Customer satisfaction index report. 6. MRM report. 7. Support Managers for Employee PME-ratings, skill gap assessment repot and compile the data Finance related tasks: 1. Prepare Statement of work for PO. 2. Keep track of PO end dates/ hours. 3. Keep track of Customer agreement renewals. 4. Draft the MSA amendments

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1.0 - 6.0 years

3 - 7 Lacs

Mumbai

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1. **Data Checking: ** - Verify and validate data for accuracy, completeness, and consistency. - Identify and rectify data discrepancies and errors. 2. **File Uploading: ** - Upload and manage files in various systems and databases. - Ensure files are correctly categorized and stored according to company protocols. 3. **Reconciliations: ** - Perform daily, weekly, and monthly reconciliations to ensure data accuracy across systems. - Investigate and resolve discrepancies in a timely manner. - Prepare and present reconciliation reports to management. 4. **Documentation and Reporting: ** - Maintain comprehensive records of data checks, file uploads, and reconciliations. - Generate regular reports on data management activities and highlight any issues or trends. 5. Stakeholder Management: - Interaction with internal and external stakeholders via mails and calls. - Ensuring internal stakeholders requirement are met on timely basis.

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2.0 - 5.0 years

4 - 6 Lacs

Noida

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Role & responsibilities Were looking for a sharp, tech-savvy Client Experience Operations Specialist to join our Client Support & Onboarding team. Youll work closely with support agents and implementation specialists to help set up new clients on the Rise platform, validate configuration details, prepare reports, and assist with project tracking. This role is ideal for someone with 2-5 years of experience in a support, operations, or client services function who is highly organized, confident with data, and comfortable using modern software tools. The Day-to-Day ; Review and validate client configurations to ensure they meet established standards and requirements. Assist with updating client records and system configurations based on provided data. Generate and maintain reports for internal and external stakeholders. Identify inconsistencies or errors in client data and work proactively to resolve them. Collaborate with internal teams to keep projects on track. Preferred candidate profile A university or college degree in any discipline. 2 to 5 years of experience in a support, administrative, or client operations role. Proficiency in supporting software systems, including troubleshooting and configuration. Strong proficiency in Microsoft Excel including formulas, pivot tables, and data manipulation . Comfortable learning & using tools like Zoho, Zendesk, Asana, Trello , or similar platforms. Highly detail-oriented, organized, and able to prioritize tasks effectively. Effective time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment. Excellent written and verbal communication skills in English. Ability to work independently and as part of a team, ensuring alignment with business goals. Previous experience in quality assurance or testing environments is a plus. Experience in training or supporting end users on software solutions is a plus.

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0.0 - 3.0 years

2 - 5 Lacs

Jaipur

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ventureit global solutions is looking for Data Analyst Assistant to join our dynamic team and embark on a rewarding career journey. Analyze datasets to provide actionable insights. Create reports and dashboards for stakeholders. Identify trends and patterns in large datasets. Collaborate with teams to define data requirements. Ensure data accuracy and integrity in reporting.

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0.0 - 1.0 years

0 Lacs

Gurugram

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About PB Partners: PB Partners is the POSP (Point of Sales Person) distribution arm of Policybazaar.com , India's leading online insurance marketplace. At PB Partners, we empower agents across the country by providing digital tools and training to sell insurance efficiently. We are looking for energetic and analytical interns who are eager to contribute and learn in a fast-paced, data-driven environment. Position Overview: We are seeking a motivated MIS Intern to support our operations and reporting team. The ideal candidate should have a solid grasp of Microsoft Excel , including advanced functions , and an interest in data-driven business operations. Key Responsibilities: Prepare, maintain, and analyse daily, weekly, and monthly reports. Work with large volumes of data to derive meaningful insights. Automate report generation processes using Advanced Excel tools (PivotTables, VLOOKUP, INDEXMATCH, etc.). Assist in building and optimizing internal dashboards and MIS systems. Coordinate with cross-functional teams to gather and validate data. Ensure accuracy and timeliness of all reports submitted to stakeholders. Support ad-hoc analysis and reporting as required by the operations or business teams. Required Skills: Proficiency in Microsoft Excel and Advanced Excel (PivotTables, Power Query, VLOOKUP, HLOOKUP, INDEX-MATCH, Macros, Data Validation, Conditional Formatting). Strong analytical and logical reasoning skills. Ability to handle and interpret large datasets. Good communication and interpersonal skills. High attention to detail and data accuracy.

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10.0 - 12.0 years

35 - 40 Lacs

Kolkata, Durgapur

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Experience: 10+ years in large-scale construction or healthcare projects. Responsibilities: Overall project management, budget control, stakeholder communication. Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

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1.0 - 4.0 years

3 - 7 Lacs

Hyderabad

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Maplecroft is looking for CAT Modelling Analyst II to join our dynamic team and embark on a rewarding career journey Use catastrophe modeling software (e.g., RMS, AIR, EQECAT) to simulate potential losses from catastrophic events. Analyze insurance portfolios to determine exposure and potential impact of various scenarios. Prepare and present loss estimates and risk metrics to underwriters, actuaries, and senior management. Maintain and update exposure databases and modeling assumptions. Support pricing and underwriting decisions with robust risk analytics. Collaborate with underwriting, actuarial, and claims departments. Monitor model updates and evaluate their impact on portfolio risk. Assist in regulatory reporting and compliance with industry standards. Perform ad hoc analyses related to emerging risks or specific client needs.

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1.0 - 4.0 years

0 - 1 Lacs

Kolkata

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Input accurate data & create documents viz Purchase Orders, Sales Quotation, Sales Invoice Delivery challans into company databases, spreadsheets, ERP systems Apply advanced Excel formulas (VLOOKUP, IF-AND/OR statements) to process and analyse data

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6.0 - 11.0 years

18 - 19 Lacs

Bengaluru

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What You Will Do: 1. AML/CFT Program Management manage the entire AML/CFT lifecycle including: Customer Identification Program (CIP) KYC/CDD/EDD reviews Sanctions screening & PEP checks Transaction monitoring & alert review Fraud detection and investigations Conduct enhanced due diligence (EDD) and oversee high-risk KYC/AML reviews. Review and approve alerts escalated from L1 analysts; guide in decision-making for borderline cases. Prepare and submit Suspicious Transaction Reports (STRs) to regulators (e.g., FIU- India) ensuring accuracy, completeness, and timeliness. Maintain up-to-date documentation, risk matrices, and control maps to reflect current threats and regulatory expectations. 2. Blockchain Investigations & Forensics use blockchain explorers, Chainalysis, TRM Labs, or equivalent tools to: Trace crypto flows across chains Analyze wallet interactions (hot, cold, hosted, private) Investigate high-risk transfers and identify laundering or fraud patterns Evaluate risk associated with DeFi, NFTs, tumblers/mixers, and Layer-2 ecosystems. 3. Policy & Advisory Functions Draft, review, and update Standard Operating Procedures (SOPs) in alignment with Indian and international crypto regulatory frameworks. Collaborate with Product, Tech, and Risk teams to: Advise on compliance implications of new product features Recommend data-driven dashboards to reduce false positives and improve alert effectiveness. Track regulatory shifts (e.g., FATF, FIU, GFIN) and advise on proactive alignment. 4. Stakeholder Engagement & Regulatory Liaison Act as the point of contact with FIU-India and other domestic/international regulators during audits, inspections, or queries. Support external reviews and regulatory submissions with precision and professionalism. 5. Leadership, Mentoring & Training manage and mentor a team of compliance analysts and investigators. Foster a culture of ownership, integrity, and continuous learning. Develop and deliver internal training modules on: AML/CFT fundamentals Blockchain and crypto ecosystems New technologies (e.g., RWA, DePIN, zk-rollups, on-chain KYC) 6. Data Analysis & Operational Excellence Run SQL queries to extract and analyze transaction data for investigations and pattern discovery. Collaborate with product and engineering teams to automate alert generation, build scalable workflows, and refine detection rules. Prepare in-depth MIS reports and dashboards for leadership, regulators, and auditors. What You Should Have: Bachelor’s degree required; relevant certifications (CAMS, ICA, etc.) are a plus. 6+ years of experience in compliance roles within fintech, crypto, or traditional financial services. Experience in regulatory guidelines around AML and KYC rules in India and regulatory reporting. Experience working with third-party data sources and KYC providers. Passionate about fighting financial crime with strong knowledge of financial crime risks. Highly data driven; adept at setting goals, KPIs, forecasting, and planning. Strong attention to detail, analytical and investigative skills. Proficient in SQL, MS Excel (pivot tables, VLOOKUP, etc.), and Google Workspace. Capable of drafting STRs and articulating grounds of suspicion clearly. Experience in handling large datasets and generating actionable insights.

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4.0 - 9.0 years

3 - 11 Lacs

Bengaluru

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NCR Corporation is looking for Cash App Analyst II to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

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3.0 - 4.0 years

5 - 6 Lacs

Mumbai

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Excellent in Advanced Excel Should be well versed with V-Lookup, H-Lookup, Pivot Table MIS Preparation Report Making Please visit our website www osourceglobal com to submit your resume

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3.0 - 5.0 years

1 - 4 Lacs

Hyderabad

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Support for onboarding partnerships Liasoning with internal and external partners Regulatory support MIS Process and Documents handling

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1.0 - 3.0 years

2 - 2 Lacs

Patna

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Key Responsibilities: Data Analysis and Reporting: Gather data from required place, analyze it, and present it in a clear format for management. This may involve preparing reports (daily, weekly, monthly, etc.) using tools like MS Excel . System Management: Maintain and update existing MIS systems, ensuring their functionality and efficiency. This includes troubleshooting, providing support, and implementing necessary improvements. Process Improvement: Analyze business information to identify areas for process improvement and increase business efficiency. Collaboration: Work with management, internal stakeholders, and clients to understand business information needs.

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1.0 - 6.0 years

1 - 3 Lacs

Kotputli

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We are looking for a skilled Data Entry Operator cum Supervisor with working knowledge of SAP to manage data entry operations and oversee a small team. The role involves accurate data input, report generation, and coordination with departments to ensure smooth workflow. Key Responsibilities : Enter and manage data in SAP (e.g., MM, SD, FICO modules). Supervise and guide data entry staff. Ensure data accuracy and timely updates. Generate reports and support audits. Coordinate with internal teams for seamless data flow. Requirements : Graduate with 2+ years of experience in data entry and supervision. Proficient in SAP and MS Excel. Strong attention to detail and team management skills. INTERESTED CANDIDATE CAN DIRECTLY CALL ME ON 8977540946(VISHAL)

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1.0 - 5.0 years

6 - 10 Lacs

Jaipur

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Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one-size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. Process NameCustomer Support Role MIS executive or Senior Executive LocationJaipur Industry TypeAny Employment TypeFull-Time, Work TimingDay shift (1 rotational week off) : MIS executive will be responsible for creating and publishing all support related roles as in when requested and suggested Will act as back up if needed in future for other process Key Responsibilities: Generate and publish all MIS related reports for support function Create desired PPT from time to time as suggested Automate reports via different tool for seamless process dissemination Collaborate with various teams to resolve complex reporting issues Run campaigns on dialer as in when required and suggested Required Candidate Profile: Minimum of 4-5 years of experience in MIS (Exceptions can be created ) Excellent in creating reports in excel, PDF, PPT or any other format required or suggested Strong ability to work collaboratively with cross-functional teams. Familiarity with different analytics tool like quick sight , dialer etc will be added bonus Proficiency in MS OFFICE Suite Educational Qualifications: UGAny Graduate(Exception if needed can be created or discussed) Show more Show less

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1.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Job Summary for Pre sales (Admission Associate). As a Pre Sales Executive (Admission Associate) at Allen Online, you will play a pivotal role in engaging prospective learners, understanding their requirements, and converting them into loyal customers by recommending the right learning products You will be responsible for initiating and guiding the sales process from lead qualification to closing deals. Key Responsibilities Make outbound calls to prospective customers from the provided lead database. Lead Generation & Lead QualificationIdentify and contact potential leads through phone calls Qualify leads based on needs, interest, and fit for the product offerings. Product DemonstrationProvide Support for product demos and presentations by Admission Officers and explain the platform's features and benefits to prospective customers when required . Customer EngagementEngage with inbound and outbound leads, follow up on queries, and maintain a relationship throughout the sales cycle. Sales ConversionProvide support for achievement of monthly sales targets by the team Work closely with the team to ensure timely and accurate follow-ups. CRM ManagementMaintain accurate and up-to-date records of interactions in the CRM system & Google sheets. CollaborationWork closely with the marketing and product teams to improve lead quality and sales conversion rates Collaborate with team members and report updates to managers. Requirements EducationBachelors degree in Business, Marketing, or a B.Tech, BE. Experience1-3 years of experience in inside sales, telesales, or direct sales, preferably in the edtech, SaaS, or related industries Candidate with good communication skills are welcome. Communication Skills: Strong communication and presentation skills, with the ability to tailor the pitch to different audiences (students, parents, school principals, etc.) Problem Solving & NegotiationAbility to identify customer needs, overcome objections, and close sales effectively. Strong organizational skills to manage multiple leads and follow-ups efficiently. Technical ProficiencyProficient in using CRM software and Google Sheet. Language ProficiencyFluent in English, Hindi and Regional Languages. Show more Show less

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0.0 years

1 - 2 Lacs

Chennai

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Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in the help desk system. Troubleshoot basic hardware/software issues and escalate complex issues to senior staff. Maintain and update IT asset records, support logs, and reports using Excel . Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports. Assist with data management and system audits related to IT assets and user activity. Support software installations, user account management, and routine IT checks. Help ensure compliance with company IT policies and security protocols. Communicate effectively with users and provide regular updates on issue resolution. Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related discipline. Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables. Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting. Strong interest in IT support and willingness to learn. Good communication and interpersonal skills. Strong organizational skills and attention to detail. Preferred Skills (Added Advantage): Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira). Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain. Internship or college project experience in IT support or database management. Benefits: On-the-job training and mentoring by experienced IT professionals. Opportunity to work with leading automobile systems and service platforms. Skill development in data handling, user support, and IT coordination. Structured career progression based on performance.

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4.0 - 8.0 years

8 - 12 Lacs

Hyderabad

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Use analytical skills to design, develop and maintain reports, dashboards and visualizations that provide insight to our client partners Interpret reports and analyses to make recommendations Lead complex reporting and analytics projects, including managing meetings and project plans Work with clients and business partners to create use cases and build supporting documentation Work with technology teams to investigate system performance and data issues Develop a sense of urgency when key deliverables are jeopardized; facilitate problem solving and meetings to address obstacles Perform other related duties as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s Degree in a relevant field of study or equivalent work experience 4+ years of data analysis work experience 3+ years of development experience with PowerBI 3+ years of SQL query development experience 2+ years of experience working with enterprise data warehouse environments 2+ years in a healthcare organization (provider, payer etc.) Demonstrated critical thinking, problem solving and decision-making skills Demonstrated ability to self-direct and work in a cross-functional team environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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4.0 - 6.0 years

4 - 6 Lacs

Bengaluru

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Interested Candidates email resumes at Riya Verma acutevision08@gmail.com call for more details :9953190293 Job Title- Senior Executive, MIS and Operations Location Bangalore Jayanagar, Experience-4 to 6 Years Language- Hindi Must Roles and Responsibility Collect, validate, and analyse data from various sources. Prepare daily, weekly, and monthly MIS reports and dashboards as required. Identify and interpret trends or patterns in complex data sets. Automate reporting processes and improve data delivery efficiency. Coordinate with different departments to gather necessary data for reports. Ensure data integrity, accuracy, and security. Assist in the development of new reporting tools and enhancements. Provide ad-hoc support for data and report requests. Maintain documentation for processes, procedures, and database structures. Need to Process and track Purchase Orders for various MarketPlaces. Need to coordinate and track with Finance for payments & receivables for Marketplaces. Experience with reporting tools (e.g., Power BI, Tableau) is an advantage. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills Skills and qualifications: Proven Experience as a Mis Role Strong proficiency in MS Excel (advanced functions like Pivot Tables, VLOOKUP, Macros). Knowledge of database management and querying languages (e.g., SQL, ) is a plus. Experience with reporting tools (e.g., Power BI, Tableau) is an advantage. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Education Any Graduate Role Senior Executive, MIS and Operations Industry Fmcg

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0.0 - 3.0 years

2 - 6 Lacs

Chandigarh

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We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.

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0.0 - 3.0 years

2 - 6 Lacs

Mohali

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We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.

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3.0 - 6.0 years

6 - 10 Lacs

Bengaluru

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Job Summary The Mainframe Operations Analyst at Synechron is pivotal in managing and resolving batch processing issues within the Cards and Payments domain. This role requires expertise in Mainframe technologies, particularly in resolving batch abends and managing V+ batch operations. By ensuring seamless after-hours batch processing and critical job management, the Specialist contributes significantly to maintaining operational efficiency and meeting service level agreements (SLAs), thereby supporting Synechrons commitment to delivering reliable financial services. Software Requirements Required : Proficiency in Mainframe technologies including COBOL, JCL, CICS, MVS, SORT, and Eztrieve. Experience with scheduling tools like Control-M for job scheduling and maintenance. Familiarity with incident management tools such as ServiceNow. Preferred : Knowledge of methodologies such as Waterfall, Agile Scrum, or Agile Kanban. Prior experience in production support environments. Overall Responsibilities Analyze and resolve batch abends in V+ batches, addressing issues related to JCL, application, and CICS. Understand and manage V+ batch flow, after-hours processing, and critical job SLAs. Monitor and execute operations requested by the support team for production and UAT batches. Independently manage batch run operations and escalate unresolved issues promptly. Collaborate effectively with multiple teams during critical activities, ensuring timely processing of requests. Provide solutions and basic debugging when job abends or issues occur. Handle priority and crisis calls with professionalism and efficiency. Manage CHG/Dress Rehearsal activities and ensure compliance with operational protocols. Technical Skills (By Category) Programming Languages : Essential COBOL, JCL. Development Tools and Methodologies : Essential Control-M for job scheduling and batch management. Preferred Familiarity with Agile and Waterfall methodologies. Databases/Data Management : Essential VSAM for data management and processing. Experience Requirements Minimum of 5 years in Mainframe operations within the Cards and Payments domain. Experience with batch processing and abend resolution is critical. Industry experience in financial services is preferred, especially in production support roles. Day-to-Day Activities Resolve batch abends and other operational issues independently and efficiently. Collaborate with application teams to understand requests and perform activities diligently. Prepare for and participate in scheduled operations, ensuring adherence to SLAs. Engage in regular communication with teams to facilitate effective incident management. Execute Control-M setup and maintenance tasks, adhering to team instructions for job updates. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in Mainframe operations or related technologies are desirable. Continuous professional development in Mainframe technologies is encouraged. Professional Competencies Strong critical thinking and problem-solving skills for complex batch operations. Excellent communication abilities, both oral and written, for effective collaboration. Ability to work independently and as part of a team, managing tasks efficiently. Adaptability to shift work, including morning, evening, and night shifts. An innovative mindset aimed at improving operational processes and outcomes. Effective time and priority management to meet operational deadlines.

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4.0 - 8.0 years

16 - 20 Lacs

Bengaluru

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Job Summary The VisionPLUS Developer - APAC at Synechron is a critical role within our Cards and Payments domain. This position is responsible for managing and resolving batch processing issues and ensuring seamless operations across production and UAT environments. The developer will leverage their expertise in Mainframe technologies to support batch flows, after-hours processing, and critical job management, ensuring compliance with service level agreements (SLAs). By maintaining operational efficiency, the VisionPLUS Developer contributes significantly to Synechron’s ability to deliver reliable financial solutions to our clients in the APAC region. Software Requirements Required : Proficiency in Mainframe technologies including COBOL, JCL, CICS, MVS, SORT, Eztrieve. Hands-on experience with scheduling tools such as Control-M, including job scheduling and maintenance. Familiarity with incident management tools like ServiceNow. Preferred : Knowledge of V+ Subsystems, with a preference for CMS. Experience with methodologies such as Waterfall, Agile Scrum, or Agile Kanban. Prior experience in production support environments. Overall Responsibilities Resolve batch abends in V+ batches, addressing JCL, application, and CICS issues efficiently. Manage V+ batch flow, after-hours processing, and critical job SLAs with precision. Monitor operations requested by the support team for production and UAT batches. Work independently post-knowledge transition, escalating unresolved issues promptly. Collaborate with multiple teams during critical activities, processing requests promptly. Understand application team requests and perform activities diligently. Provide solutions and debug basic issues when job abends or other issues occur. Technical Skills (By Category) Programming Languages : Essential COBOL, JCL. Development Tools and Methodologies : Essential Control-M for job scheduling and batch management. Preferred Familiarity with Agile and Waterfall methodologies. Databases/Data Management : Essential VSAM for data management and processing. Experience Requirements Minimum of 5 years in Mainframe operations within the Cards and Payments domain. Experience with batch processing and abend resolution is critical. Industry experience in financial services is preferred, especially in production support roles. Day-to-Day Activities Resolve batch abends and other operational issues independently and efficiently. Collaborate with application teams to understand requests and perform activities diligently. Prepare for and participate in scheduled operations, ensuring adherence to SLAs. Engage in regular communication with teams to facilitate effective incident management. Execute Control-M setup and maintenance tasks, adhering to team instructions for job updates. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in Mainframe operations or related technologies are desirable. Continuous professional development in Mainframe technologies is encouraged. Professional Competencies Strong critical thinking and problem-solving skills for complex batch operations. Excellent communication abilities, both oral and written, for effective collaboration. Ability to work independently and as part of a team, managing tasks efficiently. Adaptability to shift work, including morning, evening, and night shifts. An innovative mindset aimed at improving operational processes and outcomes. Effective time and priority management to meet operational deadlines.

Posted 4 weeks ago

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