Pinnacle Teleservices - L1 Network Support Engineer - CompTIA Security

Description

Key Responsibilities

• Proactively monitor network devices including routers, switches, firewalls, and Wi-Fi access points.
• Troubleshoot LAN/WAN, VPN, and connectivity issues to ensure minimal downtime.
• Configure VLANs, ports, IP addresses, and related network settings.
• Maintain and update network diagrams, asset inventories, and documentation.
• Support implementation of network changes and upgrades in coordination with the IT team.
• Escalate unresolved issues to L2/L3 teams while ensuring proper handover and documentation.
  

Required Skills

• Strong knowledge of Cisco and/or Fortinet networking devices.
• Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.
• Good understanding of basic routing, switching, and firewall concepts.
• Excellent troubleshooting and problem-solving abilities.
  

Preferred Certifications

• CCNA, Network+, or Fortinet NSE 13 certifications.
  

Preferred Qualifications

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
• Additional certifications such as CompTIA A+, CCNA, or MCSA are a plus.
• 35 years of experience in IT support, system administration, or network administration roles.