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5.0 - 10.0 years
20 - 35 Lacs
noida
Remote
About the Opportunity As a Customer Success Engineer (CSE), youll serve as a technical advisor and advocate, ensuring customers successfully deploy, adopt, and optimize Ping Identity solutions. You will blend technical acumen with relationship-building skills to help enterprise customers achieve their identity and access management (IAM) goals. Key Responsibilities Customer Onboarding & Implementation Support Assist with deployment and configuration of Ping Identity products (e.g., PingFederate, PingAccess, PingID, PingOne, etc.) Guide customers through integration with enterprise systems (LDAP, AD, OIDC, SAML, OAuth, SCIM). Collaborate with Professional Services and Solution Architects during onboarding. Post-Deployment Support & Technical Guidance Act as a trusted technical advisor post-deployment, ensuring smooth operations. Provide best practices, troubleshooting, and performance optimization support. Assist with upgrades, patches, and feature enhancements. Customer Advocacy & Retention Understand customer architecture, use cases, and pain points to provide relevant solutions. Monitor adoption metrics and system health to proactively address risks. Advocate customer feedback internally to influence roadmap and support improvements. Enablement & Education Deliver product training sessions and knowledge-sharing to technical teams. Create technical documentation, FAQs, and troubleshooting guides. Cross-Functional Collaboration Work closely with Product, Engineering, Support, and Customer Success Managers (CSMs) to ensure customer success. Escalate and manage critical issues, ensuring resolution and customer satisfaction. Candidate Profile 5 10 years of experience in a technical support, solutions engineering, professional services, or customer-facing technical role. Strong hands-on experience with IAM protocols and technologies: SAML, OAuth, OIDC, LDAP, AD, MFA, Kerberos. Familiarity with enterprise infrastructure (cloud and on-prem), including AWS, Azure, Linux/Windows, Kubernetes, and Docker. Ability to write and debug scripts or code (Java, PowerShell, Python, or Bash preferred). Excellent interpersonal, communication, and problem-solving skills. Strong troubleshooting abilities with a proactive, customer-first mindset. Preferred Skills Experience with Ping Identity products: PingFederate, PingID, PingAccess, PingOne, etc. Knowledge of modern authentication and Zero Trust architectures. Prior experience supporting enterprise customers or working in a SaaS or Cybersecurity environment. IAM or security certifications (e.g., CISSP, CCSP, Ping Identity certifications). Familiarity with API testing and integration tools (Postman, REST clients).
Posted 1 day ago
7.0 - 12.0 years
30 - 35 Lacs
noida, chennai, bengaluru
Hybrid
5+ years of experience in supporting Ping Identity and Access Management solutions • Excellent command over SAML O-auth, OIDC, WS Federation, WS- Trust & related technologies. • Experience in methodologies like SOAP, Artifact, POST Etc. • Excellent command on various adapters like: - Kerberos, Open token, HTML, HTTP, IWA, NTLM, Azure. • Excellent knowledge of SSL certificates, Encryption and Decryption Signing Certificates etc. • Experience in Implementation and Version Upgrade on Windows and Unix Servers. • Should have a Good command over server clustering, load balancing, F5 URLs deployment etc. • Should have knowledge of various selectors and policies in IDP and SP level. • Should have worked on various IDP and SP used cases for deployment of new SaaS & On-premises applications. • Excellent knowledge and understanding of AD concepts and working experience with at least few of the following directories: o Oracle Internet Directory/Oracle Virtual Directory o Sun Directory Server o Active Directory o Tivoli Directory Server o Novell Directory Server o CA Directory • Experience and exposure in RBAC, Compliance solutions, Access certifications solutions is an added advantage. • Should have the ability to understand customer scenario and requirements (may include integration situations) and be capable of suggesting solutions. • Should have good knowledge on SSO, Strong Authentication and PKI (Public Key Infrastructure) technologies and products • Excellent communication skills and ability to work with global counterparts. • Play active role in the execution of the project and demonstrate strong technical skills • Demonstrate a general knowledge of market trends and competition • Be a strong team player Qualifications: • 8+ years of strong Ping IAM experience • Strong oral, written communications skills • Customer Facing Exposure is must • Open to travel requirements • Open to working in 24x7 shifts
Posted 2 days ago
9.0 - 11.0 years
18 - 33 Lacs
pune, bengaluru
Work from Office
Position-Manager Location Pune Bangalore Technical Skills Required Minimum 10yrs of experience in identity management with a focus on Ping IDPing Federate Strong understanding of identity management concepts including federation authentication and authorization Familiarity with cloudbased identity solutions and services Demonstrable experience in IAM domain Management solution Knowledge of authentication protocols SAML OAuth OpenID Connect Familiarity with API management and SCIM Ability to work with multiple stake holders from Security Operations Application Owners and Service Providers on deployment activities and enhancing the IAM solution Good presentation and documentation skills The ideal candidate will perform Single SignOn SSO Federation Provide centralized control over identities and all associated attributes enabling SSO for onpremises and cloud applications Support tokenbased security to eliminate password dependence Multifactor Authentication MFA Require and establish multifactor authentication for employees partners and contractors Support onetimepassword outofband and inband multifactor authentication controls Ensure provisioning and use of the MFA solution is easy for end users through selfservice portals Provide L2L3 support for MFA including tool enrollment eg PingID SSO API Management Support SSO API platform and maintain APIs Provide SCIM API OAuth and legacy authentication support Privileged Account MFA Administer distribution and retrieval of tokens for privileged account access Educational qualifications Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience We are seeking a skilled and motivated Analyst Executive with a minimum of 60 months experience to join our Identity Management team who has proven experience with Ping Identity solutions including PingFederate and PingID The ideal candidate will play a critical role in managing and optimizing identity and access management solutions ensuring the security and efficiency of our organizational identity infrastructure Mandatory Certification Required Certifications such as Ping Identity Certified Expert or PingFederate Certification Skills Mandatory Skills : JavaScript,PAM,PowerShell,Bash/Shell scripting,CYBERARK,CA Siteminder,Architecture Assessment,Capacity Planning,Compliance Evaluation,Cost Benefit Analysis Method,IAM - SailPoint IIQ,IDAM - ForgeRock Open DJ,IDAM - ForgeRock OpenAM,IDAM-IBM Security Verify Governance,IDAM - OKTA,IDAM - OneIdentity,IDAM - Ping,IDAM - PlainID,IDAM - Sailpoint Identity Now,IDAM -Microsoft Azure PIM,IDAM -Savyint,Identity Governance,PAM - BeyondTrust,PAM - Delinea,PAM EPM,IDAM - Microsoft Entra ID,IDAM - Microsoft Entra ID B2B/B2C,Architecture Patterns and Styles,Integration Architecture,Application Architecture,Application Rearchitecting,Architectural diagrams,Architecture Governance,Business Process Design, Mapping,Program Architecture
Posted 2 days ago
3.0 - 8.0 years
12 - 18 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Job Summary: We are seeking an experienced Ping Identity Specialist to design, deploy, and manage identity and access management (IAM) solutions using Ping Identity technologies including PingID , PingFederate , and PingAccess . The ideal candidate will have hands-on experience with implementing Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated identity management across cloud and on-prem environments. Key Responsibilities: Design, implement, and maintain identity and access solutions using Ping Identity products (PingID, PingFederate, PingAccess, PingOne). Configure and manage SSO , MFA , OAuth , OIDC , and SAML integrations with enterprise and cloud applications. Integrate Ping solutions with Active Directory , Azure AD , LDAP , and other identity stores. Develop custom authentication and authorization policies to support application and business requirements. Lead troubleshooting and resolution of identity and access issues. Support system upgrades, patches, and health monitoring. Collaborate with security, infrastructure, and application teams to design secure identity architectures. Document technical configurations, processes, and procedures. Ensure compliance with security policies and industry standards (e.g., NIST, Zero Trust, GDPR). Required Skills & Qualifications: 37 years of hands-on experience with Ping Identity suite (especially PingID, PingFederate, and PingAccess). Strong understanding of IAM concepts : authentication, authorization, provisioning, SSO, MFA, federation, RBAC. Proficiency in identity protocols: SAML 2.0 , OAuth 2.0 , OIDC , and WS-Federation . Experience integrating Ping with enterprise applications (on-prem/cloud/SaaS). Familiarity with Java, JSON, REST APIs , and PowerShell or scripting for automation. Experience with certificate management , token policies, session management, and adaptive authentication. Bachelor's degree in Computer Science, Information Security, or related field. Preferred Qualifications: Experience with PingOne for Enterprise , PingDirectory , or PingCentral . Experience with CIAM use cases and customer identity workflows . Exposure to other IAM tools (Okta, ForgeRock, SailPoint, MIM). Ping Identity certifications or relevant security certifications (CISSP, SC-300, etc.). Familiarity with DevOps pipelines and containerization (Docker, Kubernetes). Soft Skills: Strong troubleshooting and problem-solving skills. Ability to communicate technical details to both technical and non-technical stakeholders. Self-starter with the ability to lead and execute projects independently. Strong documentation and knowledge-sharing mindset.
Posted 1 month ago
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