309 Piloting Jobs - Page 9

Important note: For 3 months, you will be on probation and on-the-job training. This will be a great opportunity to learn and grow. Depending on your performance in 3 months, you will be offered an employment contract and a decent salary. If you have a passion for SEM, SEO, Facebook marketing, and have excellent spoken and written English skills, then this is the perfect opportunity for you! Key Responsibilities Manage SEM & Meta campaigns to increase website visibility and drive conversions. Optimize website content for SEO to improve organic search rankings. Analyze and report on digital marketing performance metrics to track progress and make data-driven decisions. If you are a creative thinker with a strong understanding of digital marketing tools and techniques, apply now to be a part of our exciting team at Namoza! About Company: Namoza is an early-stage startup building a future platform for conversational commerce. We are currently building MVP and piloting with a few SMB customers before we launch our product in the coming months. Show more Show less

Overview The role is designed to lead and scale enterprise-wide process transformation through demand-driven automation, agile delivery, and strategic stakeholder alignment. It acts as the critical interface between business priorities and technical solutions, enabling innovation, simplification, and measurable impact across digital initiatives. Main objectives: Own and streamline the demand management process, ensuring timely prioritization and delivery of automation and digital solutions aligned to business objectives. Lead the design of secure, sustainable, and scalable automation solutions, while continuously expanding the organization's digital toolkit. Build and manage a structured enablement framework that empowers business users to develop solutions responsibly, supported by best-in-class governance practices. Champion a culture of experimentation and continuous improvement by collaborating across platforms, functions, and geographies. Act as the key liaison for business stakeholders, ensuring transparency, alignment, and change management throughout the project lifecycle. Define success metrics, track progress, and report on value realization—including productivity gains, cost savings, and process improvements—to senior leadership. Responsibilities Demand Management & Delivery Execution Lead Demand Intake & Prioritization - Own the end-to-end intake process for automation and digital solution requests, ensuring alignment with strategic priorities and resource availability. Champion Agile Delivery Practices - Apply agile methodologies to drive iterative, fast-paced delivery of digital solutions while adapting to evolving business needs and feedback. Ensure Seamless Handoff to Sustain Teams - Collaborate with sustainment teams to ensure smooth transitions, including documentation, training, and support models for all deployed solutions. Solution Architecture & Toolkit Expansion Architect Scalable Solutions - Design and validate scalable, sustainable, and secure automation and low-code solutions that meet business needs and align with enterprise architecture standards. Expand and Evolve the Digital Toolkit - Continuously evaluate and integrate new tools, platforms, and technologies to enhance the automation and digitization capabilities available to the organization. Citizen Developer Enablement & Governance Drive the Citizen Developer Agenda - Develop and own the strategy, framework, and enablement model for citizen developers—empowering business users to build compliant, high-quality solutions. Establish Governance & Best Practices - Define and implement standards, guidelines, and guardrails to ensure consistency, reusability, and control across all solutions—especially those developed by non-technical teams Culture & Collaboration - Foster a Culture of Innovation & Collaboration - Act as a bridge between platform, business teams, and functional leaders to promote experimentation, collaboration, and continuous improvement across digital initiatives. Stakeholder Engagement & Value Reporting Own Stakeholder Engagement & Communication- Serve as the primary point of contact for business stakeholders—ensuring timely updates, clear expectations, and effective change management throughout the project lifecycle.Track and Report Value Realization - Define key success metrics and regularly report on value delivered, including productivity gains, cost savings, and process improvements, to senior leadership. Innovation Introduce Emerging Technologies & Trends - Continuously scan the digital landscape for emerging technologies and automation trends, assessing their applicability and piloting innovative solutions to solve business challenges in new ways. People Management & Team Leadership Lead and Develop a High-Performing Team - Provide direction, coaching, and performance management for a team of Product Owners, Value Realization Analysts, and Communication Specialists—ensuring alignment to strategic objectives and individual growth. Identify challenges for team members while setting them up for success Drive Cross-Functional Collaboration and Accountability - Empower team members to take ownership of their domains while fostering collaboration across functions, ensuring product delivery, value tracking, and stakeholder communications are tightly integrated and consistently executed. Qualifications 10+ years of experience in Intelligent automation space including leading a group of demand management and solution architect analyst Higher education degree; Computer Science, Computer Engineering, Mathematics. Management Information Systems, Finance, Accounting, Procurement, business or related field Must have a business process analysis and optimization mindset Well-versed with lean Six Sigma and other project methodologies Strong facilitation and presentation skills Willingness to travel 20% of the time RPA & Automation Technologies UiPath (preferred), Power Automate, Automation Anywhere - Experience designing, implementing, and scaling automations. Orchestrator & BOT Management - proficient with deployment, monitoring, and exception handling. Process Mining - Familiarity with tools like Celonis to identify automation opportunities and inefficiencies. Document Understanding / Intelligent Automation - Expert with OCR, ML/AI-based extraction, and cognitive services. Microsoft Power Platform Power Automate - Workflow automation, approval processes, system integrations. Power Apps - Custom app development (canvas and model-driven apps). Power BI - Interactive reporting and dashboards, DAX, data modeling. Dataverse / SharePoint / SQL - Data source integration and relational modeling. Business Analysis & Demand Management Requirement Gathering & Documentation - Ability to translate business needs into functional/technical specs. Process Mapping & Gap Analysis - Using tools like Visio or Miro. Agile / Scrum Frameworks - Backlog grooming, sprint planning, storyboarding. Prioritization Frameworks and scoring models for intake Governance & Risk Management Solution Review Frameworks - Ensuring consistency, scalability, and compliance of citizen- and IT-led builds. Security & Compliance Awareness - Understanding of data privacy, DLP policies, access control. Change Management - Governance over solution lifecycle (intake → build → deploy → sustain). Audit & Controls Enablement - Documentation and traceability for internal and external audits. Analytics & Reporting Power BI / Excel Advanced - KPI dashboards, performance tracking, value realization reports. SQL / DAX / Power Query - Data extraction, transformation, and performance optimization. People Management & Leadership Team Leadership - Leading cross-functional teams including Product Owners, Analysts, and Citizen Developers. Performance Management - Setting clear goals, providing feedback, and supporting career development. Coaching & Enablement - Mentoring team members to build technical and business acumen. Resource Planning - Aligning talent to demand and managing team bandwidth effectively. Collaboration & Conflict Resolution - Building a positive team culture and driving accountability. Executive Communication - Presenting updates, escalations, and outcomes to senior stakeholders. Show more Show less

Company Description Vimaana Aerospace Technologies is a drone manufacturer, service provider, and educational firm based in India. The company is committed to manufacturing drone components under the Make in India initiative. Our objective is to advance the Aerospace Industry in India using high end drones Role Description This is a full-time on-site role for an FPV Pilot located in Noida. The FPV Pilot will be responsible for operating drones for various FPV drones. Daily tasks include planning and executing drone flights, data collection, and ensuring that all operations are in compliance with safety standards and regulations. The role also involves device maintenance and troubleshooting technical issues to achieve optimal performance. Qualifications Experience in FPV Drone Piloting, including flight planning and execution Skills in Data Collection Proficiency in Safety Standards and Regulatory Compliance Technical skills for Device Maintenance and Troubleshooting Strong communication and teamwork abilities Flexibility to adapt to various operational conditions and requirements Relevant certifications or licenses in drone piloting are a plus Bachelor's degree in Aeronautics, Engineering, or related field Show more Show less

HYDERABAD, TELANGANA, INDIA FULL-TIME ENGINEERING OPERATIONS 3537 Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states. As the Mapping Operations team scales, the demand for mapping subject matter experts also increases. We need smart, motivated specialists who can build up technical knowledge in one or more functional areas of mapping and be a primary point of contact for resolving escalations, coordinating with the vendor teams, drafting documentation, piloting new tools/processes and identifying areas for streamlining our map build workflows. This role will play a critical part ensuring we continue to build and maintain high quality map in a cost efficient manner. You will report to the Program Manager You will: You will develop deep subject matter expertise in a vertical of mapping operations, and serve as a go-to point of contact for our vendor teams Test and roll out new mapping tools, features, and workflows in coordination with our Engineering partners Identify opportunities to improve efficiency and own those solutions end-to-end Create and maintain clear technical documentation You have: A Bachelor's degree in a technical or business discipline 3+ years of relevant experience in technical ops, documentation, or mapping Curiosity and ability to learn new tools and workflows quickly Excellent communication skills across diverse teams We prefer: Technical documentation and training experience Worked in mapping, GIS, ride-sharing, or logistics Supported or managed vendor teams SQL or other data analytics skills Travel requirements : Ability to travel to the US as needed The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range ₹1,800,000—₹2,180,000 INR

HYDERABAD, TELANGANA, INDIA FULL-TIME ENGINEERING OPERATIONS 3536 Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states. The Mapping Operations team (MOps) plays a vital role in the creation and development of Waymo's autonomous driving technology. The organization builds and maintains high-quality HD maps as a service partner to Waymo Engineering that play a critical role in enabling the Waymo Driver to get to its destination safely and efficiently. As the Mapping Operations team scales, the demand for mapping subject matter experts also increases. We need smart, motivated specialists who can build up technical knowledge in one or more functional areas of mapping and be a primary point of contact for resolving escalations, coordinating with the vendor teams, drafting documentation, piloting new tools/processes, and identifying areas for streamlining our map build workflows. This role will play a critical part in ensuring we continue to build and maintain high-quality maps in a cost-efficient manner. You will report into the Program Manager. You will: You will develop deep subject matter expertise in a vertical of mapping operations, and serve as a go-to point of contact for our vendor teams You will test and roll out new mapping tools, features, and workflows in coordination with our Engineering partners You will identify opportunities to improve efficiency and own those solutions end-to-end You will create and maintain clear technical documentation You have: A Bachelor's degree in a technical or business discipline 2+ years of relevant experience in technical ops, documentation, or mapping Quickly ramped up on proprietary mapping tools and internal workflows, becoming a go-to resource for peers/teams. Excellent communication skills across diverse teams We prefer: Technical documentation and training experience Worked in mapping, GIS, ride-sharing, or logistics Supported or managed vendor teams SQL or other data analytics skills Travel requirements : Ability to travel to the US as needed#LI-Onsite #LI-Onsite The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range ₹1,100,000—₹1,330,000 INR

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Vice President, Business Development NON FI , South Asia About Us MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash. SVP – Business Development; Non FI - South Asia Overview The SVP BD, Non FI’s, South Asia will lead strategic partnerships and business development with five sets of ecosystem participants - Merchants, Acquirers, Channel Partners, Digital & Fintech players and Public Sector entities in India, Nepal & Bhutan. Players in these segments have a critical role in influencing network choice by consumers & Issuers, they drive new ways and places to pay, they determine use of particular solutions and capabilities, they can directly consume Mastercard Value Added Services, they enable scaling of our Digital strategy, are critical to piloting and scaling new and viable use cases and help us drive an simplified consumer user experience. Customer & geography diversification is a key strategy for Mastercard’s continued growth. With rapid digitization and democratization of payments in India, winning in these new customer segments is even more crucial for Mastercard to accelerate secular growth, win profitable share, drive innovation, and achieve scale and relevance. The individual will collaborate with global, regional, and country management teams to ensure successful execution and results. Additionally, the role requires liaising with product & solutions, finance, franchise, legal, and regulatory teams. The individual will lead and manage a large team (25+) of expert Sales & Business Development located across South Asia, who will provide dedicated focus on the five segments. This is a strategic Business Development role and requires a deep knowledge of payments technology, strong ecosystem connects, superior commercial acumen, evolved sales & business development skills, superior communication ability and proven leadership skills. The incumbent will initiate conversations with C Suite decision makers and must be able to operate at a strategic level, manage operations, and represent voice of the market/customers to internal stakeholders. The role will have responsibility for delivering the following KPIs: Growing Acquiring revenue and volume Acceptance growth and efficiency Capturing new flows – consumer and commercial Co brand signings and volume Services Sales Developing new solutions with partners Driving network preference across segments Team productivity and performance The position reports to the Division President – South Asia Leadership: Lead the Non-Financial Institutions Business Development team for South Asia, overseeing sales, in-year revenue, acceptance targets, commercial flows, cobrands, and profitability. Strategic Engagement: Formulate and execute a robust sales strategy and engagement plan with fintech players across India, targeting priority customers and segments. Sales Expertise: Leverage integrated solutions to drive sales and revenue goals, build a strong sales pipeline, and monitor opportunities within the division. Relationship Building: Forge relationships with government, regulatory, and industry bodies, and drive engagement on policy development for the digital ecosystem. Financial Management: Ensure consistency in financial assumptions, methodologies, and approaches to drive decision-making and performance reporting, in conjunction with finance. Strategic Conversations: Initiate and maintain strategic business conversations with C-Suite executives to position the company as a trusted partner. Internal Collaboration: Develop relationships with internal stakeholders to ensure high awareness of products and services. Team Leadership: Lead a high-performing, motivated, and diverse business development team across various segments and locations. Supervise, coach, and influence team structure, and proactively develop employees as organizational resources. All About You Experience: In-depth experience in a market sales environment, managing BD activities, unearthing opportunities, engaging strategic customers, and closing new business. Experience in a Payment Network will be a clear advantage. Track Record: Proven success in identifying opportunities, growing sales, and managing complex deals. Strong commercial drive with the ability to build and monetize senior client relationships. Product Knowledge: Rich experience across multiple product lines and segments, particularly in sales or running a cards business. Skills: Strong analytical and modelling skills, project and relationship management skills, and a proven track record of managing simultaneous initiatives and diverse stakeholders in a multicultural/matrix environment. Networking: Very strong networker with the ability to listen, build common ground, and influence stakeholders to advance the company's value proposition. Leadership: Excellent people leader with strong negotiating and influencing skills, capable of leading both direct and indirect teams. Ability to identify challenges and proactively resolve them, leading and inspiring from the front. Results-Driven: High preference for action, results-driven, and disciplined in delivering sales targets. Coaching: Experience in supervising and coaching sales teams and establishing effective processes/standards. Technology Savvy: Understanding and leveraging payments technology and innovation to drive results. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-245883 Show more Show less

Company Description Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world. With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. Job Description The objectives of the EGIS group regarding SUPERVISION services are as follows : Ensure 24/7 supervision of EGIS assets, particularly in a strong context in terms of security and in the face of repeated attacks from hackers who are increasingly familiar with new cyberattack techniques Improve the general level of the SUPERVISION service provided to users of the EGIS group Ensure better control of the supervision of its assets, by ensuring that each request to add/remove equipment or an application is followed by an update of its supervision tool Apply and enrich the supervision instructions which involve the execution of simple tasks such as restarting services on servers via a tool developed specifically for this or sending communications by email Ensure escalations to system administration teams Guarantee obtaining a high level of service, particularly in resolving problems (during recurring incidents) linked to the supervision tool Continue and strengthen the policy of standardization of naming rules and application of surveillance models Contribute to improving the management and control of the assets owned by the EGIS group Optimize the use of this fleet and promote the rapid provision to users of replacement infrastructure equipment in the event of a breakdown Guarantee the good performance of the reporting intended for our professions from CENTREON as well as those intended for Digital IS & IT in terms of availability rate of the EGIS IS (MAP, BAM, MBI) and improve/develop these reports Support EGIS in its critical transformation from OnPremise mode to Cloud mode (AZURE) for all EGIS group data. This potentially involves adaptation to a new supervision tool Performs starting, stopping and permanent monitoring of resources with reference to the day's work schedule. Alerts on-call obligations and intervenes in incidents. Resumption of work after resolution. Feeds the incident database. Maintains piloting documentation. Participate in new projects by integrating applications into monitoring tool and by taking in charge new application production plan Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA). Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon. Stay abreast of emerging technologies, trends, and best practices in IT monitoring Identify opportunities for process improvements and optimization, be a source of suggestions for improvement purposes Ensure the implementation of operating procedures Ensure the drafting of documents related to its activity as part of recurring operations Develop your technical and methodological know-how through the opportunities offered within the IT department (training, personal culture, working together with a technical expert from the team) Participate in various follow-up meetings (daily, weekly) Ensure clear reporting and give visibility of your work to your Manager and direct hierarchy Record and qualify technical incidents. Complete tickets and statuses correctly Participate in the diagnosis and resolution of incidents and problems Ensure problem management in the event of recurring incidents, first finding a workaround solution if necessary then secondly a definitive and lasting solution Process requests for changes to its scope and monitor their completion. Provide assistance to the EGIS change manager to technically qualify requests and participate in the CAB (Change Advisory Board) if necessary. Evaluate the risks and possible impacts. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 5 years of experience in IT monitoring and operations pilot roles, with a minimum of knowledge in network and system administration. In-depth knowledge of monitoring technologies. Users satisfaction centric Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization. Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment. Relevant CENTREON certifications would be appreciated and are highly desirable. Additional Information Personal Attributes: Strong analytical and problem-solving skills with the ability to think critically and act decisively. Excellent communication and teamwork abilities to collaborate effectively with cross-functional teams. Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. Keen attention to detail and a proactive approach to identifying and mitigating security risks. Show more Show less

WHAT YOU’LL DO: The Senior Director in the Product/Customer Support is responsible for leading a Team of Managers, Assistant Manager, leads and associates, as well as acting as a knowledge resource for Product Lines owned (i.e., Leasing, Maintenance, Single Family, among others); and/or Contact Types assigned (i.e., Email, Chat, Voice, Technical etc.); ensuring consistent delivery of the high-quality products delivered by RealPage. The tasks include but are not limited to assisting the Manager with staffing, quality control, has shared accountability to overall customer satisfaction, problem identification and reporting assignments, assists in managing to achieve departmental SLA’s (service level agreements), and has shared accountability. Senior Director will have direct responsibility for their team's daily performance, working with Workforce Management for the scheduling of the agents, daily/weekly/monthly reporting; schedule adherence; assist with training as it pertains to the position and providing input into performance reviews. The Senior Director will also play an active role in ensuring that department goals are being met or exceeded. Adequate training and understanding must be met with an ability to learn multiple software systems to support the different products. Must provide ownership of the position and be able to effectively escalate problems or issues as they arise based off trained protocol. PRIMARY RESPONSIBILITIES: Performance: Collaborate with Managers/ Asst Manager/ Team leads to drive day-to-day operations in a seamless manner to ensure the group’s deliverables are met Validate the process efficiency ideas within the group and shortlist the potential ideas for implementation by partnering with the manager Assist the team to complete the project and involve in cross-functional projects as needed Analyze and Derive insights from the reports and assist the managers Partners with the manager to prepare the goals relevant to the process and in line with the business KPI’s Maintain seamless communication with the stakeholders Process : Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Coordinate with the Managers/ Asst Manager/ Team leads and handle the leave management for the team effectively ensuring right staffing Conduct annual performance reviews for the team members and work towards consolidation of performance ratings at team level Evaluate team members performance and initiate PIP as required along with providing support. Analyze the volume trends and provide inputs to the manager People: Managing a team of 150+ employees’ group. Conduct formal and informal connects to build strong working relationships with the Team Leads and team members to retain the talent. Driving Participation of the teams in engagement surveys and conduct collaboration activities Drive the completion of assigned courses and nominate team members for Instructor Led Trainings Validate the nominations and provide recommendations related to Rewards and Recognition Participate in the hiring process Show more Show less

SUMMARY: Realpage Customer Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, technical support etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an opportunity to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients! For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage WHAT YOU’LL DO The Senior Director in the Product/Customer Support is responsible for leading a Team of Managers, Assistant Manager, leads and associates, as well as acting as a knowledge resource for Product Lines owned (i.e., Leasing, Maintenance, Single Family, among others); and/or Contact Types assigned (i.e., Email, Chat, Voice, Technical etc.); ensuring consistent delivery of the high-quality products delivered by RealPage. The tasks include but are not limited to assisting the Manager with staffing, quality control, has shared accountability to overall customer satisfaction, problem identification and reporting assignments, assists in managing to achieve departmental SLA’s (service level agreements), and has shared accountability. Senior Director will have direct responsibility for their team's daily performance, working with Workforce Management for the scheduling of the agents, daily/weekly/monthly reporting; schedule adherence; assist with training as it pertains to the position and providing input into performance reviews. The Senior Director will also play an active role in ensuring that department goals are being met or exceeded. Adequate training and understanding must be met with an ability to learn multiple software systems to support the different products. Must provide ownership of the position and be able to effectively escalate problems or issues as they arise based off trained protocol. PRIMARY RESPONSIBILITIES: Performance: Collaborate with Managers/ Asst Manager/ Teamleads to drive day-to-day operations in a seamless manner to ensure the group’s deliverables are met Validate the process efficiency ideas within the group and shortlist the potential ideas for implementation by partnering with the manager Assist the team to complete the project and involve in cross-functional projects as needed Analyze and Derive insights from the reports and assist the managers Partners with the manager to prepare the goals relevant to the process and in line with the business KPI’s Maintain seamless communication with the stakeholders Process: Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Coordinate with the Managers/ Asst Manager/ Teamleads and handle the leave management for the team effectively ensuring right staffing Conduct annual performance reviews for the team members and work towards consolidation of performance ratings at team level Evaluate team members performance and initiate PIP as required along with providing support. Analyze the volume trends and provide inputs to the manager People: Managing a team of 150+ employees’ group. Conduct formal and informal connects to build strong working relationships with the Team Leads and team members to retain the talent. Driving Participation of the teams in engagement surveys and conduct collaboration activities Drive the completion of assigned courses and nominate team members for Instructor Led Trainings Validate the nominations and provide recommendations related to Rewards and Recognition Participate in the hiring process REQUIRED SKILLS / KNOWLEDGE / ABILITIES Software Engineering degree is preferred. 20 plus years of overall management experience, 15 plus years of experience in managing international voice/Chat technical and non-technical teams of at least 100+ customer support representatives or support staff. Customer Service experience and notable accomplishments in a customer/client service/customer support environment. Strong knowledge of robust technology in a multi-channel customer support operation (i.e., voice, email, web, chat, technical etc.). Technical Support expertise and any notable accomplishments in a customer/client service/customer support environment. Preferrable knowledge in MYSQL, HTML, API Calling, MS Excel, Power BI). Proven track record in Operations role, including the ability to improve processes, workflows, deliver substantial savings and achievement of operational targets. Highly motivated and committed individual to meet department and corporate objectives. Constant drive to improve company performance and results. Must thrive in fast paced environment contributing to positive culture. Data driven/analytical orientation. Highly engaged and customer focused with strong demonstration of customer service techniques and excellent interpersonal skills. Demonstrable experience in driving results and management of teams to improve and exceed expectations. Must exhibit excellent leadership, communication, and interpersonal skills

Job Title: Debate Teaching Associate Location : Lajpat Nagar, Delhi Type: Full Time About us Aawaaz Education Services is an education support organisation with over ten years of experience in education, research, and program evaluation. Aawaaz partners with schools to develop and implement holistic, context-specific learning interventions that prioritise 21st-century skills such as communication, collaboration, creativity, leadership, and critical thinking. It works with students from grades 4 to 12, across both private and under-resourced government schools in India. Originally founded as a grassroots initiative, Aawaaz has grown into a structured organisation comprising three branches: Aawaaz Education Services , which delivers customised curricula and teaching support to schools. The Aawaaz Foundation , which works in outreach and nonprofit education programs. The Aawaaz Research Wing , which conducts educational research, monitoring, and evaluation across diverse contexts. Together, these branches allow Aawaaz to provide integrated, practical, and reflective education services that not only supplement the formal curriculum but also encourage systemic change in the Indian education landscape. Aawaaz develops academic and co-curricular modules, including debate, public speaking, theatre, MUN, social sciences, and creative writing, for diverse school communities across India. These programs are created in collaboration with experts from institutions like the University of Sussex and UC San Diego, and are aligned with NEP and NCF guidelines. Beyond curriculum, Aawaaz also organises educational events such as debate tournaments, literature festivals, and MUNs, handling end-to-end planning to build students’ real-world skills. Additionally, Aawaaz conducts large-scale educational research across multiple states, focusing on student well-being, gender sensitivity, and teacher capacity, with a strong emphasis on ethics and child safety. About the role: Aawaaz is currently hiring Teaching Associates to work with school students across Delhi-NCR, primarily in the subject area of Debate . This role involves classroom facilitation, curriculum execution, program design, and partnership management. You will be part of a close-knit, highly collaborative team and engage directly with students, teachers, and school leadership. The role combines teaching, coaching, and content creation—making it ideal for individuals who want to grow as educators while contributing to systemic change. Core Responsibilities Classroom Facilitation -Take regular sessions with students across Grades 4 to 12. -Teach both conventional and parliamentary debate formats. -Scaffold learning based on student age and ability. -Use inquiry-based, interactive pedagogies to build student interest and participation. Curriculum Design -Co-create and refine lesson plans in debate and public speaking. -Integrate global awareness, reasoning skills, and empathy-building exercises. -Develop activities and case studies that connect students with current affairs and real-world issues. Student Training -Train students in speech structuring, rebuttals, diplomacy, and argument mapping. -Encourage research synthesis, position paper writing, and case preparation. -Mentor students for school-level showcases and inter-school competitions. Event Management -Organize and moderate student showcases, debate tournaments, and workshops. -Collaborate with school teams to manage logistics and outcomes. Client and Partner Communication -Serve as the point of contact for schools you are assigned. -Ensure timely communication, feedback sharing, and program coordination. Curriculum Piloting -Create debate curricula for various grades and rigour levels. Qualifications Required Undergraduate (in any stream) with 0-2 years of relevant work experience, preferably in a role that required teaching, writing proposals and reports, i.e consulting, research, legal, etc. Preference will be given to applicants with significant Debate experience — either as participants, trainers, or organisers. Prior experience in motion development. Exceptional English language communication skills — both written and verbal. Possesses knowledge of Microsoft Office and Google products. Ability to travel in India Strong reasoning and problem-solving skills, to respond to the needs of students. Excellent project and time management- Highly organised with the ability to set clear plans and adapt them when required to ensure you meet ambitious project goals within clear timeframes. Additional Requirements Strong interpersonal skills, which enable you to build meaningful relationships with diverse others and invest in them, and a focus on collaborating to reach outcomes with teams. A belief that every child deserves an excellent education and that every single child has the ability to be successful academically, whatever their background. Believes in the cause and is in it for the long haul. Growth-oriented mindset and a drive to develop oneself as well as to challenge and improve existing systems and approaches. Demonstrate emotional maturity, trust, effective relationship-building and teamwork with adults in order to achieve results Strong desire to learn new things and grow professionally Inspiring committed and positive action toward individual and organisational goals Interested candidates can apply on the following google form: https://forms.gle/BhB54KEPYLPr9wjb6 Full job description: https://docs.google.com/document/d/1yoBBjPN0nSZ3v8DL216pN2k24pF6tPVFi3G65NkGs1M/edit?usp=sharing Show more Show less

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions. The Work itself: Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Demonstrates basic knowledge and asks questions about project requirements. Reviews and asks questions about solution strategies that improve the design and functionality of a payment product feature. Applies standard processes on the use of front-end programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements, under close guidance. Works under close guidance from others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products. Identifies and advances bugs that threaten website functionality The Skills You Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) Builder: Experience building and deploying modern services and web applications with quality and scalability Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications •1+ years of relevant work experience and a Bachelors degree Preferred Qualifications •Full Stack Software Development experience in large scale mission critical applications. •Mandatory experience with n-tier web application development and experience in Java/J2EE or other frameworks. •Solid experience in frameworks like Spring or Spring Boot, Sprint MVC, JPA, Hibernate. •Expertise with RDBMS systems like MySQL, SQL Server, Oracle or DB2. •Experience working on UI/Web development using Angular/React, JavaScript, JQuery, and HTML/CSS technologies is required. •Proficient in Web Services/API Development using SOAP or REST, JSON and XML. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Show more Show less

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Microsoft endpoint Configuration Manager/SE. In this role, you will: Responsible in managing, planning, scheduling, controlling and release of a packaged software and Monthly patches through different stages and environments, including software testing and MECM deployments to Production Windows machines, SSD’s (ATM’s) and MAC machines using JAMF for centralized countries only. Co-ordinate with other teams (Packaging, Gate Keeping, MECM, Build Teams and Patch Governance teams) to release of new software and patches in accordance with CWD Standards. Testing applications and patches before rollout to minimize incidents affecting users. Providing users an opportunity to accept functionality of software before it is fully implemented. Maintaining structured approach to rolling out all new software. Piloting in advance of rollouts, which means that users do not experience system downtime. Perform investigation, based on problem records or incidents, passed by 2nd line teams, Testing COE, MECM team and other support areas (2nd level), for package related issues. Promote teamwork within the team. Assist other team members with process related queries. Stop escalations for other team members wherever applicable and possible. Streamlining Process with new automations. Requirements To be successful in this role, you should meet the following requirements: Minimum 5 years of experience in software and Patch deployments through MECM, SQL queries and Active Directory. Candidate should be at least a graduate in any discipline with 5 years of IT experience. Ability to work under pressure and deliver within limited timescales, whilst maintaining quality. Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends. Enthusiasm for new technologies and change. Good working knowledge of SQL queries, Windows Operating Systems and Active Directory. Strong interpersonal skills & good customer service skills. Good communication skills, both verbal and written. Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision-making skills. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India Show more Show less

Summary Realpage Customer Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, technical support etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an opportunity to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients! For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage What You’ll Do The Director II in the Product/Customer Support is responsible for leading a Team of Managers, Assistant Manager, leads and associates, as well as acting as a knowledge resource for Product Lines owned (i.e., Leasing, Maintenance, Single Family, among others); and/or Contact Types assigned (i.e., Email, Chat, Voice, Technical etc.); ensuring consistent delivery of the high-quality products delivered by RealPage. The tasks include but are not limited to assisting the Manager with staffing, quality control, has shared accountability to overall customer satisfaction, problem identification and reporting assignments, assists in managing to achieve departmental SLA’s (service level agreements), and has shared accountability. Director II will have direct responsibility for their team's daily performance, working with Workforce Management for the scheduling of the agents, daily/weekly/monthly reporting; schedule adherence; assist with training as it pertains to the position and providing input into performance reviews. The Director II will also play an active role in ensuring that department goals are being met or exceeded. Adequate training and understanding must be met with an ability to learn multiple software systems to support the different products. Must provide ownership of the position and be able to effectively escalate problems or issues as they arise based off trained protocol. Performance PRIMARY RESPONSIBILITIES: Collaborate with Managers/ Asst Manager/ Teamleads to drive day-to-day operations in a seamless manner to ensure the group’s deliverables are met Validate the process efficiency ideas within the group and shortlist the potential ideas for implementation by partnering with the manager Assist the team to complete the project and involve in cross-functional projects as needed Analyze and Derive insights from the reports and assist the managers Partners with the manager to prepare the goals relevant to the process and in line with the business KPI’s Maintain seamless communication with the stakeholders Process Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Coordinate with the Managers/ Asst Manager/ Teamleads and handle the leave management for the team effectively ensuring right staffing Conduct annual performance reviews for the team members and work towards consolidation of performance ratings at team level Evaluate team members performance and initiate PIP as required along with providing support. Analyze the volume trends and provide inputs to the manager People Managing a team of 150+ employees’ group. Conduct formal and informal connects to build strong working relationships with the Team Leads and team members to retain the talent. Driving Participation of the teams in engagement surveys and conduct collaboration activities Drive the completion of assigned courses and nominate team members for Instructor Led Trainings Validate the nominations and provide recommendations related to Rewards and Recognition Participate in the hiring process Required Skills / Knowledge / Abilities Software Engineering degree is preferred. 20 plus years of overall management experience, 15 plus years of experience in managing international voice/Chat technical and non-technical teams of at least 100+ customer support representatives or support staff. Customer Service experience and notable accomplishments in a customer/client service/customer support environment. Strong knowledge of robust technology in a multi-channel customer support operation (i.e., voice, email, web, chat, technical etc.). Technical Support expertise and any notable accomplishments in a customer/client service/customer support environment. Preferrable knowledge in MYSQL, HTML, API Calling, MS Excel, Power BI). Proven track record in Operations role, including the ability to improve processes, workflows, deliver substantial savings and achievement of operational targets. Highly motivated and committed individual to meet department and corporate objectives. Constant drive to improve company performance and results. Must thrive in fast paced environment contributing to positive culture. Data driven/analytical orientation. Highly engaged and customer focused with strong demonstration of customer service techniques and excellent interpersonal skills. Demonstrable experience in driving results and management of teams to improve and exceed expectations. Must exhibit excellent leadership, communication, and interpersonal skills Show more Show less

Job Description Orchestration Platform 1.0 & Orchestration Platform Modernization team is looking for strong Handson prodessional in GraphQL Basic and Advanced GraphQL Concepts.Development experience in API Platform and build and maintained RESTful & GraphQL API catalogs. Candidate should have deep understanding of API Orchestration design pattern & follows API Platform Security best practices for API coarse grained and fine grained authorization Our teams embrace the rapid development techniques, acts as abstraction services for ALFA - Core Lending Platform for Originations, Receivables & Collection Business Process. Job Description Bachelor’s degree or equivalent 8-12 Years of software development experience Experience of working to customer requirements, coordinating delivery of quality code within an agreed time-box Strong prioritisation, co-ordination, organisational and communication skills, with ability to work in a large diverse team Demonstrated evidence of architecture practices Customer focused and strong team orientation Ability to work closely within an Agile and PDO team environment Self-starter and fast-learner Strong drive for high quality performance and value add results Demonstrated commitment to quality and delivery timing Ability to handle multiple assignments with minimal direction Ability to work in a highly regulated, financial environment Willing to be flexible in terms of tasks and timings Exposure to GraphQL Schema Composition Deep Understanding of GraphQL Schema Contracts & Varients Good to have understanding of Policy Engine and GraphQL Coprocessor pattern Understanding of Apollo Studio GraphOS Understanding of Spring Boot Graph Framework or equivalent Netflix DGS Framework (Domain Graph Service Framework) Understand GraphQL schema UNION,ExtendedScalers HandsOn Experience with GraphQL Error Handling Working experience in GraphQL Continuous Integration & Continuous Deployments Good to have GraphQL Observability, Metrics & Monitoring with Tool GCP Cloud Monitoring, Splunk & Dynatrace Exposure or experience in the following technologies: Java IntelliJ IDEA/Eclipse & Visual Code Spring Boot/Spring Reactive & Spring Batch GCP Cloud Build and Cloud Run Secret Manager, PubSub, Schedulers GraphQL BigQuery or BigTable Experience would be added advantage Experience in designing GQL Schema as per domain business requirements Experience in Schema Stiching using Composable Architecture Pattern Apollo Server - creating/managing backend app using programming language Java or NodeJS Apollo Studio- Exposure to Apollo Studio, Apollo Explorer/Playground to test & build queries & mutation operations Experience is using Apollo Client Library for FE apps & Webclient library for Spring Boot apps Defining a GraphQL query, Understand GraphQL Query Plan & Query Cost Analysis Experience in using useQuery & useMutation hook Hands on experience in writing GraphQL query resolvers and mutation resolvers Experience in API Orchestration and Composing Federated Query Experience in writing abstraction services Experience is GraphQL Security - Coarse Grained & Fine Grained Authorization Experience in participating in GraphQL Penetration testing and GraphQL thread modelling meeting with cybersecurity team GitHub Database (PostGres Cloud SQL) Fossa, SonarQube, Checkmarx, Cycode Experience in API Security Tool: 42Crunch Experience in API automation tool Newman and Jmeter Responsibilities RESPONSIBILITIES Experience piloting new technologies and designing implementation strategies Experience designing and implementing enterprise best practices regarding existing or new technology/tooling Experience of senior responsibilities including: Dev Code Reviews Change management Building technical roadmaps/backlogs Exposure or experience in the following Skills and Techniques: Agile/PDO Ceremonies People & Skills Coaching Coordination and logistical planning Business focused cascades of technical strategies and/or roadmaps Experience using Test Driven Development (TDD) and Behaviour Driven Development (BDD) Qualifications Bachelor’s degree or equivalent 8-12 Years of software development experience Good to have experience in Banking or BFSI Show more Show less

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions. The Work itself: Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Demonstrates basic knowledge and asks questions about project requirements. Reviews and asks questions about solution strategies that improve the design and functionality of a payment product feature. Applies standard processes on the use of front-end programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements, under close guidance. Works under close guidance from others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products. Identifies and advances bugs that threaten website functionality The Skills You Bring : Energy and Experience : A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo : Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions Language Expertise : Expertise in one or more general development languages (e.g., Java, C#, C++) Builder : Experience building and deploying modern services and web applications with quality and scalability Learner : Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. Partnership : Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams **We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelor's degree, OR 3+ years of relevant work experience Experience in UI development using React/Angular Node.js/Javascript or Java/Python React/Angular for front-end Bachelor's degree in Computer Science or related technical discipline required, advanced degree is a plus. MVC (model-view-controller) for end-to-end development SQL/NoSQL technology. Familiar with Databases like Oracle, DB2, SQL Server, etc. Web Services (REST/ SOAP/gRPC) Expertise in design and management of complex data structures and data processes Experience working in an Agile and Test-Driven Development environment. Experience with Continuous Integration and Automated Test tools such as Jenkins, Artifactory, Git, Selenium, Chef desirable Strong service architecture and development experience with high performance and scalability Strong on driving for results and self-motivated, strong learning mindset, with good understanding of related advanced/new technology. Keep up with the technology development in the related areas in the industry, which could be leveraged to enhance current architectures and build durable new ones. Strategic thinker and good business acumen to orient data engineering to the business needs of internal clients Demonstrated intellectual and analytical rigor, strong attention to detail, team oriented, energetic, collaborative, diplomatic, and flexible style Payment industry experience is a plus. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Show more Show less

A drone pilot controls a drone, causing it to take off, stay on course, perform any required actions, and land safely. It is the responsibility of drone pilots to conduct safety tests, oversee vehicle performance, and assess drone systems Required Candidate profile Location : - Chandigarh,Hyderabad/Secunderabad,Patna,Ahmedabad,Jammu,Bhopal,Pune,Kolkata,Delhi / NCR,Bihar, Jammu & Kashmir, Madhya Pradesh

Role Description Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at Chief Infrastructure Architect - Director You Are A visionary and highly experienced Chief Infrastructure Architect to lead the enterprise-wide technology architecture across all infrastructure domains. With over 25+ years of proven expertise, the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align with organizational goals, operational resilience, scalability, and innovation. The Opportunity Define and lead the end-to-end infrastructure architecture strategy for enterprise systems, ensuring alignment with digital transformation goals. Design scalable, secure, and high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance process and ensure adherence to enterprise standards and regulatory frameworks. Guide infrastructure modernization efforts (cloud adoption, automation, containerization, Zero Trust, SASE, etc.) Evaluate emerging technologies and provide recommendations for adoption or piloting. Collaborate with delivery, engineering, security, DevOps, and application teams to ensure cohesive solutions. Create blueprints, reference architectures, and roadmaps for transformation initiatives. Review RFPs/RFIs and support pre-sales and solutioning efforts for large-scale deals. Mentor a team of architects and senior engineers across domains, fostering knowledge sharing and architectural excellence. What You Need Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 20+ years of experience in IT Infrastructure and Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud) Excellent communication, leadership, and stakeholder management skills. Deep understanding of security frameworks, DR/BCP planning, and compliance mandates (ISO, NIST, etc.) Preferred Certifications TOGAF or equivalent Enterprise Architecture certification. ITIL Expert / Foundation v4 Microsoft, Cisco, VMware, or Red Hat advanced certifications. Cloud Architect Certifications (AWS Solution Architect Professional, Azure Solutions Architect Expert) What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. Skills Solution Architecture,Architecture,Technical Architecture Show more Show less

Software Developer II - ServiceNow Hyderabad, India; Gurgaon, India Information Technology 315499 Job Description About The Role: Grade Level (for internal use): 09 S&P Global – Corporate About the Role: Software Developer II – ServiceNow The Team: The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity. Responsibilities and Impact: Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations. Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates. Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. Adopt a flexible, agile approach to adapt to changing business needs and requirements. Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally. Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience. Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements. Drive and support automated processes within ServiceNow to facilitate efficient business processes. Work within Agile methodologies to ensure efficient project execution. Integrate with and support the QA automation team’s activities to ensure quality deliverables. Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture. Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions. Create resilient processes and applications that are dependent upon external APIs. Write and evaluate technical and functional requirements to ensure comprehensive project documentation. What We’re Looking For: Basic Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience. 3-6 years’ experience in ServiceNow configuration, development, and management. Hands-on experience launching and managing multiple ITSM services. Demonstrable experience piloting and driving new modules and functionality. Strong ServiceNow development and scripting skills, particularly in JavaScript. Experience using the ServiceNow Glide JavaScript libraries. Experience with custom layouts using AngularJS. Demonstrable experience in scoped application development. Ability to take initiative without explicit direction. Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones. Proven ability to work independently and as part of a team in a fast-paced, dynamic environment. Excellent problem-solving skills and attention to detail. Experience in integrating third-party applications with ServiceNow. Familiarity with Agile development methodologies and practices. Additional Preferred Qualifications: Experience with ServiceNow upgrades or worked on ITSM and SRM modules with end-to-end deployment of code. Good communication skills, able to articulate challenges, blockers, and queries to stakeholders. Demonstrable experience in scoped application development. Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the 12-9 PM IST window. Certifications like ITIL or CIS-ITSM will be a plus point. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 315499 Posted On: 2025-05-12 Location: Hyderabad, Telangana, India

Software Developer II – ServiceNow Noida, India; Gurgaon, India Information Technology 314592 Job Description About The Role: Grade Level (for internal use): 09 S&P Global – Corporate About the Role: Software Developer II – ServiceNow The Team: The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity. Responsibilities and Impact: Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations. Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates. Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. Adopt a flexible, agile approach to adapt to changing business needs and requirements. Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally. Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience. Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements. Drive and support automated processes within ServiceNow to facilitate efficient business processes. Work within Agile methodologies to ensure efficient project execution. Integrate with and support the QA automation team’s activities to ensure quality deliverables. Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture. Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions. Create resilient processes and applications that are dependent upon external APIs. Write and evaluate technical and functional requirements to ensure comprehensive project documentation. What We’re Looking For: Basic Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience. 3-6 years’ experience in ServiceNow configuration, development, and management. Hands-on experience launching and managing multiple ITSM services. Demonstrable experience piloting and driving new modules and functionality. Strong ServiceNow development and scripting skills, particularly in JavaScript. Experience using the ServiceNow Glide JavaScript libraries. Experience with custom layouts using AngularJS. Demonstrable experience in scoped application development. Ability to take initiative without explicit direction. Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones. Proven ability to work independently and as part of a team in a fast-paced, dynamic environment. Excellent problem-solving skills and attention to detail. Experience in integrating third-party applications with ServiceNow. Familiarity with Agile development methodologies and practices. Additional Preferred Qualifications: Experience with ServiceNow upgrades or worked on ITSM and SRM modules with end-to-end deployment of code. Good communication skills, able to articulate challenges, blockers, and queries to stakeholders. Demonstrable experience in scoped application development. Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the 12-9 PM IST window. Certifications like ITIL or CIS-ITSM will be a plus point. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 314592 Posted On: 2025-05-12 Location: Noida, Uttar Pradesh, India

Research Associate - AI Health Project Project Title: Use of AI in improving health care in India Country: India Start Date: May - December 2025 Length of Commitment: 6 months initial commitment, with scope to extend Partners in the Project: None Education: Bachelor’s or Master’s in Economics, or related quantitative social science fields Organisation: J-PAL South Asia at IFMR Professors Pascaline Dupas, Duncan Webb, and Patrick Agte seek a qualified applicant for the position of Research Associate based in India. The position offers an opportunity to gain first-hand field experience while undertaking cutting-edge development research. The RA will work on-site in Rajasthan and will work very closely with the Principal Investigators. Context Despite improvements in the health infrastructure in India, challenges persist due to information frictions and capacity constraints and recent advancements in the AI technology present a good opportunity to address and solve these challenges. Use of AI can be easy and low-cost in resource-constrained settings, especially in primary care in India. where it can enable gathering of patient data and provision of accurate and personalized health information. It can potentially help patients seek healthcare community workers prioritize the high-risk cases, help the doctors access detailed patient summaries, which could improve accuracy and optimize their consultation time. This study proposes a randomized controlled trial (RCT) in India to evaluate how AI-generated health information and detailed symptom histories impact healthcare utilization and quality of care. We will deploy an AI chatbot that collects patient symptoms, summarizes key information, and offers context-sensitive recommendations. The intervention targets three points in the healthcare chain: (1) patients, (2) community health workers, and (3) doctors. By randomizing villages into different arms, we will test each layer separately—and also in combination—to pinpoint the mechanisms driving changes in care-seeking behavior, resource allocation by health workers, and the quality of diagnoses and treatments by doctors. Ultimately, the findings will inform how low-cost AI tools can ease capacity constraints, improve quality of care, and enhance the match between healthcare demand and supply in under-resourced settings. In its first phase, the project will focus on piloting via conducting qualitative interviews and initial testing of the chatbot, to inform the research design for the next phase of the study. Research Associate Roles and Responsibilities: The RA will work closely with academic researchers and other field staff to perform a variety of tasks, including, but not limited to: Designing survey questionnaires, conducting qualitative and quantitative research, running pilot exercises, visiting households and facilities to conduct in-depth interviews, refining study design and survey instruments Support/lead in obtaining necessary approvals on the ground for conducting surveys; Oversee the implementation of the proposed activities on the ground; Supervise data collection and data entry and ensure good quality of the data at each of these two stages Assist with data cleaning and preliminary data analysis Assist in preparation of documents and presentations for dissemination Report to the Research Manager and PIs on all of the activities mentioned above Desired Qualifications and Experience: A Bachelors’ or Master’s degree in Economics, or related fields Fluency and excellent communication skills in English and Hindi. Past experience in conducting qualitative interviews or focused-group discussions would be a big plus, Experience living or working in a developing country is required; experience conducting surveys in Rajasthan desirable; Excellent management and organisational skills along with strong quantitative and qualitative skills Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player Knowledge of STATA or R Familiarity with impact evaluations and randomised controlled trials Ability to give and receive completely frank feedback Willingness to live in rural or peri-urban areas and travel extensively to study areas is essential We are looking for a commitment period of 6 months for this position, with the possibility of an extension. Show more Show less

About the School of Human Development (SHD) The School of Human Development (SHD) at IIHS focuses on social transformation. The School understands social transformation as a set of processes that are rooted in, and seek to directly address: Inequality in social status and substantive rights based on identity; The absence of material and economic dignity for the urban majority; and Inequities in political presence, recognition and participation. The School’s core focus areas are: Decent work; Affordable housing; Social inequality; Social protection; Urban health; Community mobilization; Care Infrastructure. About the Care vertical nested under SHD The IIHS Care vertical has several programmes cutting across research and practice which conceptualises and explores feasible care models to address deficits in care, especially in childcare and care for the elderly. Some of the current projects include research to understand experiences across a series of interventions aimed at strengthening the ecosystem of actors involved in building care infrastructure. About ‘Piloting Extended Childcare Models for Informally Working Women in India’ IIHS is providing technical assistance to the Governments of Meghalaya (GoM) and Odisha (GoO) to support the extension of Anganwadi Centres (AWCs) into crèches (AWCCs), in alignment with the PALNA scheme. This support spans diverse geographies—including urban, peri-urban, and rural areas—with a strong focus on enabling these centres to serve as mechanisms for supporting women engaged in informal livelihoods and other vulnerable contexts in building their economic agency. Job Description In line with the objectives of the Palna Mission, IIHS has set up a technical support unit (TSU) to support the development of Anganwadi cum creches (AWCCs) in the state of Odisha. For the TSU, the project is hiring Field Officers based in Odisha, with a preference for candidates familiar with the geography and language of the state. The candidates will work closely with the people and functions of the Department of Women and Child Development (DoWCD), other members of the TSU, especially the Team Lead, and the School of Human Development (SHD), IIHS. These positions will be under the above-mentioned project as Field Officers at State HQ or District HQ. The positions involve various responsibilities aimed at supporting and advancing the implementation of the pilot centres. The project activities present an excellent opportunity to contribute to, and gain insight into, the implementation of government-led social development programs across rural and urban communities in India. The role will include conducting field research, coordinating with various stakeholders involved in pilot implementation, critically monitoring progress on implementation, and supporting any other documentation, analysis, and implementation activities as required. Additionally, the Field Officer assigned to Bhubaneswar (State HQ) will assume extended responsibilities. These include supporting the Team Manager in overseeing program implementation, providing monitoring and supervision, and managing communication and documentation efforts to regularly update the DoWCD on the program’s progress. The incumbents will receive basic orientation on the themes of this project and will be part of the project team based in Odisha and Bengaluru. These will be contractual positions for an initial term of 11 months, renewable on mutual consent. Activities and Tasks Responsibilities would include, but not be limited to, the following: Monitoring and tracking progress and quality of Pilot Centres as per SOP and Monitoring Framework: Regular monitoring (field monitoring and remote monitoring) of all pilot sites and regular visits to experimental sites; Coordinating with government stakeholders and providing relevant technical support to achieve timely and quality implementation of Experimental Pilot centres. This will include: Providing technical and capacity-building support to relevant government stakeholders as required; Implementation of the SOP guidelines on the ground and providing necessary support for it, as well as documenting and reporting on the experience of the implementation; Reflective practice, that is, dynamically engaging with the stakeholders, field realities, government capacity, and the SOP to identify opportunities and ideas for refining the SOP; Supporting the project team in research and documentation on the project as required; Supporting the Odisha TSU in communications and reporting as required; Supporting the Palna program team in the State as required; Providing support to other IIHS activities including academics, research, training, practice, operations and others; Participating in all activities of Institution-building at IIHS; carrying out tasks as assigned by IIHS; and travelling on IIHS work within or outside the country as and when needed. Structure and Reporting The field officers will be External Consultants coordinating with the Team Lead, Odisha TSU and the Head – SHD at IIHS, and will be required to collaborate effectively with a diverse group of internal teams and external individuals/ organisations, and government stakeholders. Person Specification The ideal candidate should have: A graduate or postgraduate degree in Social science, Architecture, Planning, or Management studies; 2-6 years of work experience in a development or public policy related institution, preferably with a prior history of work managing community projects or government stakeholders; Prior experience in managing field operations independently; Strong understanding of project management and operations, with some exposure to research and field work; Excellent communication and stakeholder management skills; Mandatory proficiency in Odiya and English (both spoken and written); Basic proficiency in data management and analysis, or aptitude to learn it. These are contractual engagements for an initial term of 11 months, renewable on mutual consent. The offers will be on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken. The search will remain open until the position is filled. Location These positions are based in Odisha. The Field Officer (State HQ) position will be based in Bhubhaneshwar, and other positions will be based in either of these locations: Sambalpur, Nabarangpur, and Balasore/Bhadrak. All the positions will be required to travel across various locations in Odisha. Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS. Diversity Policy IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. Contact Please write to us at hr@iihs.co.in if you need any clarifications while filling the online application form. Show more Show less

Description The successful candidate will create, develop and drive solutions that lead to a richer end-to-end customer and operations experience, enabling selection expansion, while ensuring safety and compliance Key job responsibilities Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field. Key job responsibilities The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following:  Work closely with operations and program team to identify areas for improvement  Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity  Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.  Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions  Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)  Design effective ways of ensuring sustainability. Basic Qualifications - Bachelor’s Degree in Engineering or Science-based subject - Relevant project and people management experience in either Business Consulting, compliance, operations, or Supply Chain - Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design - Relevant experience across the full project lifecycle: analysis, design and implementation - Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels - Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is - Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change Preferred Qualifications - MBA - Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving - Experience in operating at both a strategic and operational level - Experience in taking unpopular positions with ability to influence senior stakeholder - Relevant experience in driving complex initiatives with limited oversight Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2983034 Show more Show less

Description Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field. Key job responsibilities The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following:  Work closely with operations and program team to identify areas for improvement  Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity  Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.  Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions  Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)  Design effective ways of ensuring sustainability. Basic Qualifications Bachelor’s Degree in Engineering or Science-based subject Relevant project and people management experience in either Business Consulting, compliance, operations, or Supply Chain Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design Relevant experience across the full project lifecycle: analysis, design and implementation Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change Preferred Qualifications MBA Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving Experience in operating at both a strategic and operational level Experience in taking unpopular positions with ability to influence senior stakeholder Relevant experience in driving complex initiatives with limited oversight Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2983031 Show more Show less

Digital, Information & Technology Permanent Contract Mid-Senior Level Bengaluru About Us Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world. With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. About the Role The objectives of the EGIS group regarding SUPERVISION services are as follows : Ensure 24/7 supervision of EGIS assets, particularly in a strong context in terms of security and in the face of repeated attacks from hackers who are increasingly familiar with new cyberattack techniques Improve the general level of the SUPERVISION service provided to users of the EGIS group Ensure better control of the supervision of its assets, by ensuring that each request to add/remove equipment or an application is followed by an update of its supervision tool Apply and enrich the supervision instructions which involve the execution of simple tasks such as restarting services on servers via a tool developed specifically for this or sending communications by email Ensure escalations to system administration teams Guarantee obtaining a high level of service, particularly in resolving problems (during recurring incidents) linked to the supervision tool Continue and strengthen the policy of standardization of naming rules and application of surveillance models Contribute to improving the management and control of the assets owned by the EGIS group Optimize the use of this fleet and promote the rapid provision to users of replacement infrastructure equipment in the event of a breakdown Guarantee the good performance of the reporting intended for our professions from CENTREON as well as those intended for Digital IS & IT in terms of availability rate of the EGIS IS (MAP, BAM, MBI) and improve/develop these reports Support EGIS in its critical transformation from OnPremise mode to Cloud mode (AZURE) for all EGIS group data. This potentially involves adaptation to a new supervision tool Performs starting, stopping and permanent monitoring of resources with reference to the day's work schedule. Alerts on-call obligations and intervenes in incidents. Resumption of work after resolution. Feeds the incident database. Maintains piloting documentation. Participate in new projects by integrating applications into monitoring tool and by taking in charge new application production plan Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA). Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon. Stay abreast of emerging technologies, trends, and best practices in IT monitoring Identify opportunities for process improvements and optimization, be a source of suggestions for improvement purposes Ensure the implementation of operating procedures Ensure the drafting of documents related to its activity as part of recurring operations Develop your technical and methodological know-how through the opportunities offered within the IT department (training, personal culture, working together with a technical expert from the team) Participate in various follow-up meetings (daily, weekly) Ensure clear reporting and give visibility of your work to your Manager and direct hierarchy Record and qualify technical incidents. Complete tickets and statuses correctly Participate in the diagnosis and resolution of incidents and problems Ensure problem management in the event of recurring incidents, first finding a workaround solution if necessary then secondly a definitive and lasting solution Process requests for changes to its scope and monitor their completion. Provide assistance to the EGIS change manager to technically qualify requests and participate in the CAB (Change Advisory Board) if necessary. Evaluate the risks and possible impacts. What do we need from you Bachelor's degree in Computer Science, Information Technology, or a related field. 5 years of experience in IT monitoring and operations pilot roles, with a minimum of knowledge in network and system administration. In-depth knowledge of monitoring technologies. Users satisfaction centric Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization. Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment. Relevant CENTREON certifications would be appreciated and are highly desirable. What's in it for you? Personal Attributes: Strong analytical and problem-solving skills with the ability to think critically and act decisively. Excellent communication and teamwork abilities to collaborate effectively with cross-functional teams. Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. Keen attention to detail and a proactive approach to identifying and mitigating security risks.

Job Description Job Purpose : Responsible for implementing strategies for retail door-to-door (D2D) delivery of fuel. This role plays a critical part in driving business growth, ensuring regulatory compliance, and delivering a seamless fuel delivery experience to our customers. Responsibilities # ACCOUNTABILITIES ACTIVITIES 1 Executing Strategy Implement strategy for door-to-door delivery of fuel, aligning with company objectives and regulatory requirements. Analyse market trends, customer preferences, and competitive landscape to identify opportunities and risks for D2D fuel delivery. Monitoring and selection of sustainable models & infrastructure, for fuel distribution models. 2 Executing Retail door delivery Models Conduct Industry Analysis and drive new market opportunities. Categorisation of network and recommending relevant strategies, diversified procedures and strategies for business involving third party investments through franchisees and firms in domain. Guide on the regulations & statutes to align rollouts and consolidation. Drive the internal & external approval process Regional Distribution Establish the Regional Distribution process flow, standards SoPs and controls. Monitor and Support in the roll-out and consolidation phase. In close coordination with EPC, & Marketing teams establish Region-wise wise project charter & costs in facility implementation, branding etc. Execute compelling value propositions for all stake holders as establish. Monitor that Regional teams and franchises are trained on the process, equipment handling, safety practises and standards and process flows. Monitor that Customers are being tagged in the app and orders are flowing to the ROs and TSMs. 4 D2D App Ensure the execution of a mobile application to support D2D business operations, including tracking customer demands, tagging it to the distributors and retail outlets, and facilitating order delivery. Ensure customers are able to place orders, and that these data alerts (orders) are flowing to the right field teams and field teams have access to this data. Ensure a good fuel deliver experience for the customers Monitor vendor performance and address any issues or concerns to ensure the app meets business requirements and user expectations. Track execution against plan, highlight risks & deviations. 5 To plan and coordinate with field sales force for Network creation and achieving sales objectives at individual retail outlets. Guide/Assist Regional teams in screening opportunities, on-boarding, piloting & roll-outs Develop and implement sales schemes for fleet customers Check daily sales reports to track customer acquisition and retention. In case of repeat purchase orders not coming, connect with beg key pleayers to understand their expectations and concerns. Drive KPIs of Sales targets and customer acquisitions. Track, analyse and evaluate margin optimisation variables and opportunities 6 Term Sheet Approvals & Alignment Internal Stake holders Monitor and approve the Term Sheets for the budgets both Capex & Opex for stakeholder approvals, vendor on boarding. Be aware of competitive scenarios and business economics to to monitor and approve deals Review and approve proposals for desired mandates to bring opportunities closure 7 Program Management Continuous engagement with Retail & other Retail and Support teams for effective work group management. Effective coordination with Vendors/ statutory bodies for aligned rollout & management.. 8 Monitor Compliance & performance reports Monitor app performance and user feedback to identify areas for improvement and implement enhancements as needed. Monitor process adherence and effectiveness. Monitor adherence to the SOP standards and process flows Monitor daily, weekly and monthly reports 9 Best Practices Integration & Statutory Norms Bring in best practices from both industry and non-industry sectors to inform app development processes, user experience design, and data management strategies. Be abreast on Statutory norms & Industry trends. Continuously assess emerging technologies and industry trends to identify opportunities for app enhancements and improvements. Qualifications Educational Qualifications & Certifications: Engineering graduate or Post Graduate In Marketing Managements from reputed Institutions Relevant (Functional/Level) & Total Years of Experience: Minimum of 15-20 years’ experience, preferably 8 years in Petroleum Industry operating in domain of Retail Marketing & Operations. Should have experience of establishing new business/segment or should have handled big scale projects from conceptualization to execution at National level. Show more Show less