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5.0 - 10.0 years
6 - 6 Lacs
Hyderabad, Pune, Chennai
Work from Office
Candidate should have team handling experience in US Healthcare for PDM process. Work Location - Hyderabad Shift - US Shifts Qualification - Graduate Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.
Posted 5 days ago
4.0 - 9.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Key Responsibilities: Should manage a large team and coordinate with other functions Floor walk regularly to supervise, coordinate and monitor day-to-day operations & metrics Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client Manages inventories and Reports. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Communicates deadlines and goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations. Provides quality client handling, including interacting with clients, answering queries, and effectively handling customer complaints Organize daily/ weekly /monthly team meetings to update the associates on any process changes, quality issues , production details and team SLA Preparing and sharing of various day-to-day operations reports Should handle Change Request and coordinate with various teams to bring it to a completion Required Skills: Team handling skills Willingness to work in rotational shifts/night shift/ permanent shift Knowledge of basic quality tools. Proficiency in MS Office (PowerPoint, Excel & Outlook) Good communication skills Highly focused and energetic Problem solving & result oriented skills Job Description Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com
Posted 2 weeks ago
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