0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Data Center Engineer at our company, you will be responsible for following Standard Operating Procedures to execute tasks efficiently. Your primary duties will include collecting customer requests and data, attending to customer phone calls, and responding to user emails and support tickets. Additionally, you will be expected to conduct basic troubleshooting, create tickets for Level 2 support, and provide product information to users. Your role will involve solving common problems related to hardware and software verification, installation issues, and setup. You will also be responsible for performing hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Other tasks include hardware decommission, cable removal, and remote hands support activities such as power cycles, physical environment inspections, and handling storage media. Furthermore, you will be required to prepare and coordinate incoming/outgoing shipments, support Service Management processes, oversee Physical access processes for Data Centre facilities, and provide support during Power Maintenance Events. Maintaining adequate sparing, cabinets, and consumable levels, as well as conducting physical audits to ensure accurate database records, will also be part of your responsibilities. Handling tape backup media, collaborating with stakeholders, and training and mentoring team members to improve service levels are essential aspects of this role. To excel in this position, you should have entry-level IT service delivery experience, familiarity with Microsoft server products, basic knowledge of PC and Server Hardware, networking, and Data Centre Power schemes, as well as strong verbal and written communication skills. Joining our team means becoming part of an entrepreneurial and inclusive culture where collaboration and success are paramount. We value teamwork and aim to achieve great things together. If you are looking to grow your career and work in a dynamic environment, apply today to be part of our team at JLL.,

Posted 1 week ago

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