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2.0 - 5.0 years
0 Lacs
Noida, Hyderabad
Work from Office
Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language
Posted 3 weeks ago
1.0 years
0 Lacs
Kanpur, Uttar Pradesh, India
On-site
Job Title: Voice & Accent Trainer – Kanpur Company: Synsperity (On behalf of a client) Job Type: Full-time · On-site: Kanpur Experience: 1+ years in Voice & Accent Training (BPO preferred) About the Opportunity: We are hiring a Voice & Accent Trainer for a reputed BPO in Kanpur! If you have a passion for coaching professionals in neutral accents and communication excellence, this role is perfect for you. Key Responsibilities: Conduct Voice & Accent training sessions for new hires & experienced agents. Focus on accent neutralization, pronunciation, intonation, and fluency. Develop training modules and track progress through reports. Provide personalized feedback to improve agents' communication skills. Requirements: 1+ years of Voice & Accent Training experience (BPO background preferred). Strong command over English phonetics, modulation, and articulation. Excellent interpersonal & coaching skills. Ability to adapt training for diverse learners. How to Apply: Interested candidates can: 📝 Apply here: https://lnkd.in/g3Wh9Msi 📧 OR Email CV: Abhishek.mishra@synsperity.com (This role is managed by Synsperity as a recruitment partner. Shortlisted candidates will proceed with the client’s hiring process.) 🔍 #NowHiring #VoiceAndAccentTrainer #BPOCareers #KanpurJobs #TrainingJobs
Posted 3 weeks ago
0 years
3 - 6 Lacs
Ahmedabad
On-site
Strong communication skills are a must as various teams are involved globally Ready to work in night shifts (USA timings) Efficient in phonetics, customer support and email etiquettes Working knowledge of networking concepts and analytical skills to resolve issues Hands-on experience of troubleshooting network related issues (node/link down, latency, packet drops) Profound knowledge of switches, bridges, wireless controllers, access points Experience in performing basic router internet setup, firewall info and port forwarding Experience installing ethernet cables, terminations and punch down is a plus Basic desktop and laptop troubleshooting and repair hands-on CompTIA A+ certification or equivalent is a plus Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Food provided Provident Fund Schedule: Night shift US shift Supplemental Pay: Shift allowance Work Location: In person
Posted 3 weeks ago
2.0 years
3 - 4 Lacs
Jhunjhunu, Rajasthan, India
On-site
English Language Trainer Industry & Sector: A dynamic player in the Indian EdTech and vocational training sector, we design and deliver campus-based and corporate communication programs that sharpen spoken English proficiency, boost confidence, and improve employability for learners nationwide. Role & Responsibilities Conduct engaging, activity-driven spoken English sessions for beginner to advanced cohorts in an on-site classroom setting. Design weekly lesson plans aligned with CEFR standards, integrating role plays, debates, and multimedia practice. Assess learner progress through oral tests, presentations, and continuous feedback, maintaining detailed records. Coach students on pronunciation, intonation, and accent neutralisation using phonetic tools and drills. Collaborate with academic coordinators to refine curriculum, teaching aids, and evaluation rubrics. Champion a positive, inclusive learning atmosphere that motivates diverse age groups to practise English daily. Skills & Qualifications Must-Have Bachelor’s degree in English, Education, Linguistics, or related field. 2+ years classroom experience teaching spoken English or ESL. Fluent, neutral spoken English with strong grammar command. Proficiency in lesson planning and learner-centred pedagogy. Ability to manage on-site classes of 20-35 learners effectively. Comfort using digital teaching aids (PPT, audio, video). Preferred TESOL, TEFL, CELTA, or similar certification. Experience coaching soft skills for campus-to-corporate transitions. Familiarity with CEFR and IELTS frameworks. Exposure to phonetics labs or language labs. Basic knowledge of regional languages to aid comprehension. Prior work in EdTech or blended learning models. Benefits & Culture Highlights Structured professional development with sponsored certifications and peer mentoring. Collaborative, learner-first culture that rewards creativity and classroom innovation. Competitive salary, performance bonuses, and clear growth path into senior training roles. Location: On-site across partner institutions in India. If you are passionate about unlocking the power of fluent English for the next generation of professionals, we encourage you to apply. Skills: intonation,accent neutralization,classroom management,english,lesson planning,english as a second language (esl),learner-centered pedagogy,grammar command,digital teaching aids,public speaking,communication,curriculum development,spoken english,teaching,pronunciation coaching
Posted 3 weeks ago
0 years
0 Lacs
India
Remote
TELUS International is looking for participants for Gujarati Linguist project. Task Description: We are seeking skilled Linguistic Specialists to create comprehensive scripts and a pronunciation dictionary for scripts. This is a remote project that can be completed from the comfort of your own home. The Linguistic (Gujarati) will be for creating 33 hours of diverse script content per language, including native and English sentences, and developing a comprehensive pronunciation dictionary for each language. Requirements: Native speaker of Gujarati language Fluency in English 18+ of age Advanced degree in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations Excellent attention to detail and ability to manage large datasets Strong communication skills in both Gujarati and English Ability to work in a collaborative environment Proven experience in developing and implementing quality procedures and documentation in linguistic projects Commitment to maintaining the integrity of the linguistic work without relying on AI-generated content Key Responsibilities: Phoneme Identification and Corpus Development: Analyze large Gujarati datasets to comprehensively identify phonemes. Construct a balanced Gujarati corpus from diverse sources, considering: Phonetic diversity, statistical word usage frequency, Varied utterance and sentence lengths. Phonetic Rule Establishment: Develop and document clear grapheme-to-phoneme conversion rules for Gujarati using the International Phonetic Alphabet (IPA). Lexicon Creation: Generate and maintain a Gujarati lexicon with accurate phonemic representations. Continuous Improvement: Regularly review and update the Gujarati phoneme set to ensure comprehensive coverage. Conduct n-gram analysis of Gujarati phonemes to evaluate coverage and identify gaps. Script Development: Collaborate in creating approximately 33 hours of balanced Gujarati script content. Ensure scripts incorporate identified phonemes for optimal coverage. Quality Assurance: Develop and document comprehensive quality procedures for all aspects of the linguistic work. Implement and maintain strict quality control measures throughout the project lifecycle. Project Period : Ongoing Compensation : USD $15.00 per hour Duration of task : Approx. 20 hours per week Location : Remote Important Note: The use of Large Language Models (LLMs) or any AI-generated content is strictly prohibited throughout the entire project process. All work must be original and based on human linguistic expertise and analysis. Please make sure your CV highlights your Linguist experience, particularly regarding IPA or SAMPA.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Nashik
Work from Office
Urgently hiring for English - Voice and Accent Teacher Experience Min 1 year Must be B.ed / D.ed Location: Ebenezer International School (CBSE) Chandshi, Nashik {Transport available} Interested candidates share CV: dixita.patel@universal.edu.in
Posted 3 weeks ago
7.0 - 12.0 years
4 - 6 Lacs
Nagpur, Indore, Pune
Work from Office
Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality Roles and Responsibilities Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality
Posted 3 weeks ago
0 years
0 Lacs
Jalandhar I, Punjab, India
On-site
Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality
Posted 3 weeks ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality
Posted 3 weeks ago
2.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
We are seeking a talented and creative Full time/Freelance Content Developer to contribute to the development of our upskilling courses. You will work closely with our Content Manager and/or Subject Matter Experts (SMEs) to create engaging and informative content. Responsibilities: Curriculum Development: Design and develop a comprehensive curriculum for an English speaking course, from beginner to advanced levels, ensuring alignment with learning objectives and target audience needs. Content Creation (Book/Chapter): Write and edit engaging, pedagogically sound content for course books and individual chapters, including dialogues, vocabulary sections, grammar explanations, and practice exercises. Video Scriptwriting: Develop detailed and clear video scripts for instructional videos, ensuring they are concise, visually appealing, and effectively reinforce learning concepts. Assessment Design: Create a variety of formative and summative assessments for a mobile application, including quizzes, speaking prompts, and interactive exercises, to evaluate learners' progress and proficiency. Material Adaptation: Adapt existing content and develop new materials to cater to different learning styles and proficiency levels. Quality Assurance: Review and edit all course materials for accuracy, consistency, clarity, and grammatical correctness. Research & Analysis: Stay updated with the latest trends in language teaching, educational technology, and second language acquisition research to continuously improve course offerings. Collaboration: Work closely with a team of educators, instructional designers, multimedia specialists, and developers to ensure seamless integration of content across various platforms. Feedback Integration: Incorporate feedback from pilot programs, learners, and internal stakeholders to iterate and refine course materials. Qualifications: Education: Bachelor's degree in any field, or equivalent practical experience in curriculum design or educational content development. Experience: a. Minimum of 2+ years of experience in curriculum design, instructional design, or educational content development, preferably for language learning programs. b. Demonstrated experience in writing for educational materials (e.g., textbooks, online courses, video scripts). c. Experience with creating assessments for digital platforms or mobile applications is highly desirable. Skills & Knowledge: a. Native or near-native fluency in English (C1/C2 equivalent). b. Strong understanding of English grammar, phonetics, and common speaking challenges for non-native speakers. c. Proficiency in instructional design principles and learning theories. d. Excellent writing, editing, and communication skills. e. Ability to work independently and collaboratively in a fast-paced environment. f. Familiarity with digital learning platforms and educational technology. g. Attention to detail and a commitment to producing high-quality work. h. Proven ability to work effectively in a remote or work-from-home environment. What we offer : Flexibility of working remotely/from home. Opportunity to work on innovative and impactful educational products. A collaborative and supportive work environment. Professional development opportunities. The chance to make a real difference in the lives of language learners worldwide. Duration for freelance: 1-3 months If you are a motivated and creative individual looking to gain valuable experience, we’d love to hear from you! Apply with your resume, previous work samples, and a brief introduction.
Posted 3 weeks ago
20.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Title: English Trainer (Level M1) Function: Delivery & Placement We are seeking an experienced English trainer to deliver high-quality language training to students from Class 10 to college level. The ideal candidate will have 7–20 years of teaching experience in schools, colleges, or educational institutes. Responsibilities: Train students in: English Grammar and Technicalities Phonetics and Syllables Advanced Vocabulary Pronunciation, Accent, and Voice Quality Public Speaking Skills (PSK) Linguistic Phrases and Usage Use interactive teaching methods to enhance learning outcomes Track student progress and provide constructive feedback Requirements: BA/MA in English Strong command over English with excellent communication skills Basic computer knowledge Willingness to travel occasionally Reports to Centre Operations Manager / Regional Delivery Head
Posted 3 weeks ago
0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
What you'll do: Conduct New Hire Training focusing on US Voice & Accent, American English phonetics, and core communication skills. Train agents on client-specific US process knowledge, product details, and customer service etiquette. Develop and update training content relevant to US voice processes. Monitor calls and provide one-on-one coaching to improve agent performance. Deliver refresher training and upskilling programs for existing agents. Collaborate with Operations and Quality Assurance teams.
Posted 3 weeks ago
3.0 years
1 - 1 Lacs
Panchkula
On-site
Job Title: Home Tutor for 3-Year-Old Child Location: Panchkula Job Type: Part-time (1-2 hours daily in the afternoon) Job Purpose: To engage a 3-year-old child in early learning activities , focusing on phonetics, basic concepts, and interactive sessions that keep her meaningfully occupied and develop her cognitive and communication skills. Key Responsibilities: Conduct daily sessions of 1-2 hours in the afternoon focusing on: Phonetics (letter sounds, blending, recognition) Vocabulary building through rhymes, stories, and flashcards Basic concepts (numbers, shapes, colours) Fun learning activities like drawing, craft, and sensory games Ensure sessions are interactive, playful, and age-appropriate to maintain her interest. Develop a weekly learning plan and track progress gently. Encourage good communication, social manners, and curiosity-based learning. Coordinate with parents for any suggestions or focus areas to reinforce. Qualifications & Experience: Experience teaching or engaging with toddlers / preschool children. Knowledge of phonics methods (Jolly Phonics or similar) is preferred. Patient, energetic, and creative in teaching approach. Minimum qualification: Graduate (preferably in Early Childhood Education or any stream with teaching experience). Timings: 1-2 hours in the afternoon (exact timing to be discussed based on mutual convenience). Key Attributes: Friendly and child-loving Creative and engaging Strong communication skills Reliable and punctual Remuneration: [Specify hourly or monthly payment as per your budget and local norms] Job Types: Full-time, Part-time Pay: ₹10,000.00 - ₹15,000.00 per month Expected hours: 6 – 8 per week Schedule: Day shift Fixed shift Work Location: In person
Posted 4 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Chennai
Remote
We are looking for a highly skilled and experienced Copy Editor to join our team in the Sciences and Humanities domain. The ideal candidate will have 2 to 7 years of experience in editing and proofreading, with a strong background in these areas. Roles and Responsibility Review and edit manuscripts, articles, and other written materials for accuracy, grammar, punctuation, spelling, consistency, and style. Conduct thorough research to verify facts and ensure the accuracy of information presented in published works. Collaborate with authors, designers, and production teams to ensure seamless project execution. Develop and implement effective editorial processes and procedures to maintain high-quality standards. Stay up-to-date with industry trends and developments in the Sciences and Humanities. Provide constructive feedback and guidance to authors and writers to improve their work. Job Requirements Proven experience as a Copy Editor or similar role in publishing or a related field. Strong understanding of grammar, syntax, punctuation, spelling, and style principles. Excellent research skills and attention to detail. Ability to work independently and collaboratively as part of a team. Strong communication and interpersonal skills. Familiarity with editorial software and tools is an asset.
Posted 1 month ago
5.0 - 7.0 years
7 - 11 Lacs
Mumbai, Bengaluru, Delhi / NCR
Work from Office
Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote What do you need for this opportunity? Must have skills required: Communication Skills, Media-Rich/Real-Time Applications, SaaS Product, Strong Opinionated, Django rest framework(drf), ES6 syntax, Health/ Fitness space, Next.js, Python, React Js, TypeScript, React Native Looking for: Whats my part in this? Were looking for a full stack engineer with an entrepreneurial mindset to join the mission on a long-term basis. Youll play a key role in the development and maintenance of our mobile and web apps. The ideal candidate will have expertise in Expo React Native, React, and Next.js, along with experience in building consumer-facing media-rich applications. If youve got experience with Django, DRF, and Python, thats a bonus. Key Responsibilities Building Great Products at Lightning Speed: Show initiative and take pride in completely owning your work. Youll be on the front line, writing code that will be directly deployed to production in days, not weeks, and directly contributing to thousands of users lives. Working Autonomously in an Unstructured Team: Working directly with the founders and the rest of the engineering team to build scalable product and execute on the ambitious roadmap. Youll need to be comfortable working in small, unstructured teams with changing priorities. Uphold Quality Standards: Write clean, maintainable, testable code that can easily be refactored and extended as business requirements adapt. Minimum Requirements: Bachelor's degree in Computer Science, Engineering, or related field 5+ years of experience Excellent understanding of React Native, React, and Next.js concepts, including state management, routing, and component lifecycle Strong proficiency and comfort with writing in Typescript and ES6 syntax Proficiency in English, both written and verbal A working knowledge of clean code best practices Must be Proficient with: Mobile: Expo React Native mobile and associated packages/frameworks (state management, UI libraries, Hermes) Web: React and associated packages/frameworks e.g. NextJs Backend: Python is a must, Django is preferred and without Django, experience in other backend technologies is a must The ability to write readable, maintainable, testable code. Bonus / Preferred Skills: Experience remote working with international teams Experience with media-rich and real-time applications Experience working on consumer-facing apps or SaaS tools Required Characteristics High intelligence and the ability to learn quickly Not afraid to challenge the team on decisions and improve existing working practices An attitude of leaving things in a better state than they were found Preferred Characteristics Entrepreneurial spirit and interest in startups. Interest in fitness or health-related applications.
Posted 1 month ago
0 years
0 Lacs
Delhi
Remote
Are you an Odia language expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high‑quality training data, tomorrow's AI can democratize world‑class education, keep pace with cutting‑edge research, and streamline communication and translation for speakers of Odia everywhere. That training data begins with you—we need your expertise to help power the next generation of AI. We're looking for Odia language specialists who live and breathe the complexities of Odia grammar, syntax, morphology, semantics, phonetics, and pragmatics. You'll challenge advanced language models on topics like dialectal variation, formal versus colloquial language, Odia script, translation accuracy, semantic ambiguity, and cultural context—documenting every failure mode so we can harden model reasoning. On a typical day, you will converse with the model on language scenarios, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics. A master's or PhD in Odia language, linguistics, or a closely related field is ideal; peer‑reviewed publications, translation experience, or hands-on linguistic analysis projects signal fit. Clear, metacognitive communication—"showing your work"—is essential. Ready to turn your Odia language expertise into the knowledge base for tomorrow's AI? Apply today and start teaching the model that will teach the world. We offer a pay range of $8-to- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Employment type: Contract Workplace type: Remote Seniority level: Mid‑Senior Level
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Mohali
Work from Office
Job Summary: As a Voice and Accent Trainer at eClerx Service Limited, you will play a crucial role in ensuring that our contact center representatives communicate effectively and professionally with customers, while maintaining a neutral and customer-friendly accent. You will be responsible for developing and implementing training programs that focus on voice modulation, pronunciation, and accent reduction to enhance the overall customer experience. Key Responsibilities: Voice and Accent Training: Conduct thorough assessments of the accent and communication skills of contact center agents. Develop customized training plans to address areas that need improvement. Training Program Development: Create training materials, modules, and resources tailored to the needs of contact center representatives. Ensure that training programs align with the company's customer service standards. Training Delivery: Lead engaging and informative training sessions, workshops, and one-on-one coaching sessions to improve voice clarity, pronunciation, and overall communication skills. Accent Reduction: Implement strategies and techniques to help agents reduce their regional accents and speak in a more neutral and understandable manner. Feedback and Evaluation: Provide constructive feedback and regular assessments to track the progress of trainees. Adjust training programs as needed based on feedback and performance metrics. Record Keeping: Maintain accurate records of training sessions, progress reports, and performance evaluations for each trainee. Stay Updated: Keep abreast of industry trends, best practices, and emerging technologies related to voice and accent training. Continuously update training programs to incorporate new insights and approaches. Qualifications: Bachelor's degree in English, Linguistics, Communication, or a related field (Master's degree preferred). Proven experience as a Voice and Accent Trainer or in a similar role within a contact center environment. Excellent command of the English language with a neutral accent. Strong understanding of phonetics, phonology, and speech analysis. Exceptional communication and presentation skills. Patience and empathy in working with individuals from diverse linguistic backgrounds. Certification in accent reduction training is a plus. Proficiency in using training software and tools. Ability to work independently and as part of a team.
Posted 1 month ago
1.0 - 31.0 years
3 - 4 Lacs
Andheri East, Mumbai/Bombay
On-site
Collection of due payments from existing Members. Ensure Customer delight & consistent service experience including timely resolution of customer queries & issues, to enable EMI collections. Collection of post-dated instruments towards Membership EMI’s. Upsell products to existing customer and ensure maximum revue generation to organization. Ensure collection targets are met and work closely towards achieving milestone targets. Liaise with internal stakeholders to ensure members concerns are addressed to with TAT. Responsible for high level of quality communication with customers within laid down parameters & processes by company. Ensure Maximum CSAT on every interaction with Members. Plan, organize & execute daily duties & data management with minimum supervision. Entice Members to plan holidays and ensure end to end assistance in booking. Proactively retain any potential exit customer and ensure end to end assistance throughout. Act on feedbacks given Team Leaders, Seniors, Quality & Training or on coaching provided within team as guidelines for improving overall performance of team Skills set required Prior exp. in any Collections, retentions & Customer service would be preferred. Excellent verbal communication skills. Should be proficient in English (speak, read & write). Read and speak in Hindi. Strong & assertive in handling customer queries & objection handling Executive should be able to provide First time resolution (FTR). Should be efficient in email handling. Active & patient listener Basic Knowledge of MS excel is must. Knowledge of Insurance, banking, Hotel, Travel & Tourism industry is advantage. Should know the Basic phonetics. Should possess fair negotiation & convincing skills Strong follow up and internal co-ordination skills Should be able to express & articulate resolution to make customer understand with relevant examples (if any required) Should be proactive and take ownership and honor commitments Any regional language speaking is an advantage & shall be preferred Meet personal/team qualitative and quantitative targets Patient Confident, smart, and go getter. Ready to work in shifts Confident, smart, and go getter. Ready to work in extended hours need based. Customer focus & an eye of detailing
Posted 1 month ago
1.0 - 31.0 years
3 - 4 Lacs
Andheri East, Mumbai/Bombay
On-site
Collection of due payments from existing Members. Ensure Customer delight & consistent service experience including timely resolution of customer queries & issues, to enable EMI collections. Collection of post-dated instruments towards Membership EMI’s. Upsell products to existing customer and ensure maximum revue generation to organization. Ensure collection targets are met and work closely towards achieving milestone targets. Liaise with internal stakeholders to ensure members concerns are addressed to with TAT. Responsible for high level of quality communication with customers within laid down parameters & processes by company. Ensure Maximum CSAT on every interaction with Members. Plan, organize & execute daily duties & data management with minimum supervision. Entice Members to plan holidays and ensure end to end assistance in booking. Proactively retain any potential exit customer and ensure end to end assistance throughout. Act on feedbacks given Team Leaders, Seniors, Quality & Training or on coaching provided within team as guidelines for improving overall performance of team Skills set required Prior exp. in any Collections, retentions & Customer service would be preferred. Excellent verbal communication skills. Should be proficient in English (speak, read & write). Read and speak in Hindi. Strong & assertive in handling customer queries & objection handling Executive should be able to provide First time resolution (FTR). Should be efficient in email handling. Active & patient listener Basic Knowledge of MS excel is must. Knowledge of Insurance, banking, Hotel, Travel & Tourism industry is advantage. Should know the Basic phonetics. Should possess fair negotiation & convincing skills Strong follow up and internal co-ordination skills Should be able to express & articulate resolution to make customer understand with relevant examples (if any required) Should be proactive and take ownership and honor commitments Any regional language speaking is an advantage & shall be preferred Meet personal/team qualitative and quantitative targets Patient Confident, smart, and go getter. Ready to work in shifts Confident, smart, and go getter. Ready to work in extended hours need based. Customer focus & an eye of detailing
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
Remote
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... As a DMTS (AI Science) you will own and drive end to end solutions for Cognitive and Gen AI driven use cases. Working on designing and building scalable cognitive and generative AI solutions to meet the needs of given Business engagement. Providing technical thought leadership on model architecture, delivery, monitoring, measurement and model lifecycle best practices. Working in collaborative environment with global teams to drive solutioning of business problems. Developing end to end analytical solutions, and articulating insights to leadership. Provide data-driven recommendations to business by clearly articulating complex modeling concepts through generation and delivery of presentations. Analyzing and model both structured and unstructured data from a number of distributed client and publicly available sources. Assisting with the mentorship and development of Junior members. Drive team towards solutions. Assisting in growing data science practice in Verizon, by meeting business goals through client prospecting, responding to model POC, identifying and closing opportunities within identified Insights, writing white papers, exploring new tools and defining best practices. What We’re Looking For... You have strong ML/NLP/GenAI skills and are eager to work in a collaborative environment with global teams to drive NLP/GenAI application in business problems. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and are able to interact with various stakeholders and cross functional teams to implement data science driven business solutions. You take pride in your role as a data scientist and evangelist and enjoy adding to the systems, concepts and models that enrich the practice. You enjoy mentoring and empowering the team to expand their technical capabilities. You’ll Need To Have Bachelor’s degree or four or more years of work experience. Six or more years of work experience. Data Scientist and thought leader with experience in implementing production use cases in Gen AI and Cognitive. Ten or more years of hands-on experience on implementation of large-scale NLP Projects and Fine tuning & Evaluation of LLMs for downstream tasks such as text generation, Classification, summarization, question answering, entity extraction etc. Working knowledge of Agentic AI frameworks like LangChain, LangGraph, CrewAI etc. Ability to guide the team to correctly analyze cognitive insights and leverage unstructured conversational data to create transformative, intelligent, context aware and adaptive AI systems. Experience in Machine Learning, Deep Learning model development & deployment from scratch in Python. Working knowledge of NLP frameworks and libraries like NLTK, Spacy, Transformers, Pytorch, Tensorflow, hugging face API's. Working knowledge of various supervised and unsupervised ML algorithms. Should know the various data preprocessing techniques and its impact on algorithm's accuracy, precision and recall. Knowledge & Implementation Experience of Deep Learning i.e Convolutional Neural Nets (CNN), Recursive Neural Nets (RNN) & Long Short-Term Memory (LSTM), Generative Adversarial Networks (GAN), Deep Reinforcement Learning. Experience with RESTful, JSON API services. Working knowledge on Word embeddings, TF-IDF, Tokenization, N-Grams, Stemmers, lemmatization, Part of speech tagging, entity resolution, ontology, lexicology, phonetics, intents, entities, and context. Experience in analyzing Live Chat/call conversation with agents. Expertise in Python, Sql, PySpark, Scala and/or other languages and tools. Understanding of validation framework for generative model output and perspective on future ready systems to scale validation. Familiarity with GPU/CPU architecture and distributed computing and general infra needs to scale Gen AI models Ability to provide technical thought leadership on model architecture, delivery, monitoring, measurement and model lifecycle best practices. Even better if you have one or more of the following: Phd or an advanced degree or specialization in Artificial Intelligence If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality
Posted 1 month ago
0 years
0 Lacs
Nagpur, Maharashtra, India
On-site
Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality
Posted 1 month ago
4.0 - 6.0 years
4 - 8 Lacs
Noida
Work from Office
Hiring Now: Language Coach / Quality Analyst (Call Audit Experience) Location: Noida Type: Contract-Based Client: Adobe Were looking for a Language Coach with hands-on experience in Call Auditing and Quality Analysis . If you're passionate about improving communication standards and driving quality, this is a great opportunity to work with a leading global brand! Key Responsibilities: Conduct call audits to assess communication quality Provide coaching and feedback to enhance language usage Train Users and Technical Leads to improve call handling and customer interactions Any quality analyst tools Apply Now: Send your resume to shanti.t@twsol.com or contact 6301935654 #Hiring #LanguageCoach #QualityAnalyst #CallAudit #QualityAnalysis #CallMonitoring #CommunicationSkills #ContractJobs #NoidaJobs #AdobeCareers #JobSearch #NowHiring #BPOJobs #VoiceProcess #CustomerSupportJobs #JobOpening #JobAlert #ApplyNow #CoachingJobs #CallQuality #LinkedInJobs
Posted 1 month ago
0 years
0 Lacs
Delhi
Remote
Are you a Punjabi language expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high‑quality training data, tomorrow's AI can democratize world‑class education, keep pace with cutting‑edge research, and streamline communication and translation for speakers of Punjabi everywhere. That training data begins with you—we need your expertise to help power the next generation of AI. We're looking for Punjabi language specialists who live and breathe the complexities of Punjabi grammar, syntax, morphology, semantics, phonetics, and pragmatics. You'll challenge advanced language models on topics like dialectal variation, formal versus colloquial language, Punjabi script, translation accuracy, semantic ambiguity, and cultural context—documenting every failure mode so we can harden model reasoning. On a typical day, you will converse with the model on language scenarios, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics. A master's or PhD in Punjabi language, linguistics, or a closely related field is ideal; peer‑reviewed publications, translation experience, or hands-on linguistic analysis projects signal fit. Clear, metacognitive communication—"showing your work"—is essential. Ready to turn your Punjabi language expertise into the knowledge base for tomorrow's AI? Apply today and start teaching the model that will teach the world. We offer a pay range of $8-to- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Job title: Punjabi Language Specialist – AI Trainer Employment type: Contract Workplace type: Remote Seniority level: Mid‑Senior Level
Posted 1 month ago
0 years
0 Lacs
Greater Ahmedabad Area
Remote
Are you a master of words with a knack for crafting engaging scripts in Gujarati? We’re searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary. If you’re ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in .txt format. The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language. TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations If interested, please apply here: https://www.telusinternational.ai/cmp/contributor/jobs/available/126621?utm_source=Linkedin&utm_medium=Ads&utm_campaign=SHTArianne_APAC_Paid+Site_Linkedin_Ads_126621 Once you’ve completed your application through the link, kindly notify us by emailing tip_ai_crowdsourcing_apac@telusinternational.com so we can assist in tracking the progress of your application.
Posted 1 month ago
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