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Trainer- Contact Centre Yes Bank

4.0 - 9.0 years

5 - 11 Lacs

Navi Mumbai

Work from Office

Role & responsibilities The role holder is responsible for conducting New Hire and Refresher training for Inbound / Outbound contact center and E-mail management and also to routinely identify the business training needs and run programs for staff development. New Hire Training • Conducts training for new hires and provide certification under the stipulated timeline • Tracks and reports the progress of trainings conducted to the higher authorities • Performs mock calls with new hires to determine readiness for moving into support • Acts as an on Job support for new hires and is responsible for their smooth transition from training to production floor • Conducts coaching sessions in order to ...

Posted 3 months ago

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