Pharmacy Operations Manager

Key Responsibilities

• Operational Support

  : Act as the primary point of contact for franchisees for process guidance, issue resolution, and reporting. Conduct regular store visits to monitor compliance with brand standards and address operational challenges.

• Compliance & Quality Assurance

  : Ensure all franchise locations adhere to federal, state, and local pharmacy laws and regulations, as well as internal Standard Operating Procedures (SOPs). Lead internal audits and quality improvement initiatives.

• Inventory & Supply Chain Management

  : Oversee procurement, inventory control, and supply chain logistics for the franchise network to ensure adequate stock levels and cost efficiency.

• Staff Management & Leadership

  : Supervise, train, and mentor pharmacy staff (pharmacists, technicians, etc.) across the network, fostering a performance-driven culture.

• Financial & Performance Analysis

  : Monitor financial performance, manage budgets, track key performance indicators (KPIs) like sales and error rates, and use data analytics to identify areas for improvement.

• Communication & Collaboration

  : Liaise between franchisees, internal departments (legal, marketing, finance, IT), vendors, and partners to ensure seamless operations and timely execution of requirements.

Required Skills and Qualifications

• Education

  : A Bachelor's degree in Pharmacy, Business Administration, Healthcare Management, or a related field is typically required, with a Master's degree often preferred. A valid pharmacist license may be required for certain high-level clinical roles.

• Experience

  : A minimum of 6-10 years of experience in operations management, preferably within the pharmacy, retail, or healthcare sector, with prior experience in a multi-unit or franchise environment being highly valued.

• Key Skills

  :
• Strong leadership, team management, and influential skills.
• In-depth knowledge of pharmacy laws, regulations, and quality standards.
• Excellent problem-solving, analytical, and strategic planning abilities.
• Strong communication and interpersonal skills to manage diverse stakeholders (franchisees, staff, corporate teams).
• Proficiency in pharmacy management software and inventory systems.