4 Pharmaceutical Operations Jobs

Develop strong collaborative relationships with internal partners to support and proactively respond to business needs including cross-functional project management and operational support. Direct management and staff development of a team of operations professionals focused on business processes including metrics and reporting, contracting and budgets, project management, regulatory document management and information resources Develop detailed project plans, facilitating team meetings, encouraging collaboration, and ensuring adherence to workflow processes. Track the progress of project(s), including achievements, action items and partner concern and resolution of issues. Capture lessons-learned and find innovative solutions to improve processes and enhance efficiencies. Advance the use of productivity tools in the organization, such as Teams, Copilot, Smartsheet and Miro Serve in multiple capacities Support the Operations Head, lead special projects, conduct required analyses and create deliverables as needed. Basic Qualifications: Minimum 5+ years of experience in a leadership, supervisory, or people management role. Masters degree and 8 to 10 years of research and program management experience OR Bachelors degree and 10 to 14 years of research and program management experience ce OR Diploma and 14 to 18 years of research and program management experience Preferred Qualifications: A minimum of 10 years of project management experience, preferably at least 5 within the pharmaceutical/biotech industry. Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail oriented and regulated environment Strong ability to motivate, coach, and develop employees, fostering a high-performance culture. Ability to align team goals with organizational strategy and drive continuous improvement. Excellent written, analytical and oral communication skills. Able to clearly and effectively present information Experience with critically evaluating process and establishing innovative and creative solutions Understanding of drug commercialization & business practices Experience facilitating discussions and promoting collaboration across multiple parties High proficiency with Microsoft Office suite, Miro and Smartsheet Review and proofreading experience of scientific/technical documentation

Description: Job Description: Lead Customer Service Associate Location: Chambur, Mumbai. Interview Location: BKC, Mumbai. Company: A leading global healthcare company offering pharmaceuticals, diagnostics, medical devices, and nutrition products Payroll company: (On Talisman payroll) Contract renewable: Yes, based on performance. Working Days: 6 Days Work timing: 9 AM to 6 PM Round of interview: 2 interviews. Experience: 3+ Yrs to 15 Yrs or more. Job Summary: We are seeking a proactive and detail-oriented Lead Customer Service Associate to oversee and manage the end-to-end process of faulty sensor replacement and logistics coordination for direct and dispensing accounts. This role involves close collaboration with healthcare professionals (HCPs), the ADC sales team, third-party service associates, and internal customer experience (Cx), legal, public affairs, and quality teams to ensure timely and compliant service delivery. The role also includes managing high-priority escalations through the Cx - GM Desk Email and ensuring prompt resolution. Key Responsibilities: Process Oversight & Coordination: Manage the faulty sensor replacement process from initiation to resolution. Ensure third-party service associates collect faulty sensors and submit the Manual Complaint Form (MCF) accurately and on time. Coordinate with ADC Sales Team to validate replacement requests based on 90-day sellout. Ensure that PRE (Potential Reportable Events) are escalated and reported by Cx (Concentrix team) as per policy. Stakeholder Collaboration: Liaise with Public Affairs, Legal, and Quality teams to draft and review communication for consumer escalations. Coordinate with internal stakeholders to ensure timely and compliant resolution of escalated issues. Escalation Management: Monitor and manage the Cx - GM Desk Email for consumer escalations. Collaborate with relevant departments to investigate, address, and resolve escalated concerns efficiently and professionally. Team Leadership: Supervise and guide third-party service associates in MCF submission and logistics. Ensure adherence to SOPs and compliance requirements. Communication & Documentation: Ensure timely communication between HCPs, ADC Sales, Cx Executives, and logistics partners. Maintain accurate records of MCFs, courier dispatches, and CRM updates. Escalate cases exceeding 3% replacement threshold to ZBM and LT for approval. System & Reporting: Ensure complaints are logged in the Unity system and updates are shared with the Cx Executive. Track and report monthly replacement/sellout ratios. Support finance in processing stockist replacements based on validated approvals. Training & Compliance: Coordinate training sessions for ADC teams and HCPs when replacement thresholds exceed 5%. Ensure compliance to the replacement process. Qualifications: Bachelors degree in business administration, Life Sciences, or related field. 35 years of experience in customer service, healthcare logistics, or pharmaceutical operations. Experience managing third-party vendors or service associates is preferred. Skills & Competencies: Strong organizational and coordination skills. Excellent communication and interpersonal abilities. Proficiency in CRM systems and Microsoft Office Suite. Ability to analyze data and generate actionable insights. Knowledge of healthcare compliance and logistics processes is a plus. Experience working with cross-functional teams including Legal, Public Affairs, and Quality. Strong problem-solving skills and experience handling high-level customer escalations.

As a Regional Business Manager, Area Business Manager, or Medical Representative with a CNS (Central Nervous System) background at Lyceum Life Sciences, you will play a vital role in our mission to provide high-quality, affordable, and reliable medicines to empower patients. Operating in Rajasthan, particularly in Jaipur with collaboration with teams in Ahmedabad, your responsibilities will include managing regional or area-level pharmaceutical operations and sales, creating and executing effective business strategies, building strong relationships with healthcare professionals, and driving brand awareness and market penetration of CNS products. To excel in this position, you should have a minimum of 2+ years of experience in regional or area operations and sales, possess in-depth knowledge of CNS pharmaceuticals and the Indian healthcare industry, demonstrate strong communication and relationship-building skills, exhibit strategic planning and execution capabilities, showcase a track record of sales target achievement and team leadership, be willing to travel within Rajasthan and work on-site in Ahmedabad as needed, and hold a Bachelor's degree in Pharmacy, Marketing, Business, or a related field (Masters preferred). Previous experience in the pharmaceutical or related industry would be advantageous. Join Lyceum Life Sciences in making a difference in the Indian healthcare industry by contributing your skills and expertise towards enhancing patient care and accessibility to quality medicines.,

As a Regional Business Manager, Area Business Manager, or Medical Representative with a CNS (Central Nervous System) background at Lyceum Life Sciences, you will play a crucial role in our mission to deliver high-quality, affordable, and reliable medicines that empower patients to live without limits. Based in Jaipur, Rajasthan, you will collaborate with teams in Ahmedabad and engage in regular regional travel. Your primary responsibilities will include managing regional or area-level pharmaceutical operations and sales, developing and implementing effective business strategies to achieve or surpass targets, cultivating strong relationships with healthcare professionals, and enhancing brand awareness and market penetration of CNS products. To excel in this role, you should possess a minimum of 2+ years of experience in regional or area operations and sales, along with a deep understanding of CNS pharmaceuticals and the Indian healthcare industry. Strong communication and relationship-building skills, strategic planning and execution capabilities, a track record of achieving sales targets and leading teams, willingness to travel within Rajasthan, and a Bachelor's degree in Pharmacy, Marketing, Business, or a related field (Masters preferred) are essential. Experience in the pharmaceutical or a related industry is preferred. If you are a dynamic professional who is passionate about making a difference in the healthcare industry, we invite you to join our team at Lyceum Life Sciences and contribute to our commitment to excellence in service and value for our patients, doctors, and partners.,