11 Persona Development Jobs

Job description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Talent Intelligence & Sourcing Strategy Lead. The role can be located in Hyderabad or Bangalore. Role Purpose Talent Intelligence and Sourcing Strategy Lead is responsible for shaping and operationalizing sourcing strategies that are grounded in real time talent market intelligence and align to future capability needs. This role enables the organisation to attract, engage and convert the right talent by defining who we are looking for, where they are, what they care about and how to reach them in a differentiated way. This leader plays a pivotal role in identifying and codifying candidate personas and behavioral insights translating them into sourcing blueprints and campaigns tailored to specific talent segments. They also guide the regional and business aligned recruiting teams with actionable insights, strategies that position the company as an employer of choice, helping the organization win the global competition for talent. Principal Accountabilities: Global Sourcing Strategy & Blueprints: . Design sourcing playbooks tailored to different personas and business needs, detailing channels content, outreach tone, EVP focus and conversion tactics grounded in human hiring. . Embed skills first and inclusive lens into all sourcing strategies to access a broader, more diverse talent pool . Enable business aligned recruiting teams with reusable toolkits, templates and methods to activate these strategies at scale Talent Market Intelligence & Insight . Partner with external providers and internal analytics teams to continuously scan the internal and external talent markets . Identify where talent sits, how competitive the landscape is and what it would take to attract them, informing workforce and location strategy, translating these into proactive sourcing plans and stakeholder ready narratives . Collaborate with employer branding team to tailor the EVP for different segments / locations and ensure consistency and resonance of messaging across channels . Ensure sourcing strategies reach diverse and underrepresented talent pools. Horizon Scanning & Trend Monitoring . Monitor broader macroeconomic demographic and technological trends shaping the global labour market . Provide foresight into emerging risks and opportunities e.g. shrinking STEM pipelines, shifts in remote work preferences, AI-related role evolution, feeding this insight into sourcing strategies, location decisions and workforce planning Customers / Stakeholders . Hiring Managers / Business Leaders:Leverage talent market insight for hiring decisions, EVP tailoring and location strategy. . Employer Branding & Experience Team:Align attraction messaging with persona insights and market trends, collaborating on events / candidate pipeline management. . Workforce Fulfilment and Talent Strategy: Integrate sourcing and market intelligence into long term capability and location planning . Enterprise Talent & Enterprise Learning:Use sourcing strategy playbooks and insights to influence workforce fulfilment strategies, increasing speed and reducing cost. Management of Risk . The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the Group Values: Dependable, Open and Connected. . The jobholder will also continually reassess the risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology. . This will be achieved by ensuring all actions take account of the likelihood of risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department. Observation of Internal Controls . The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. . The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business must comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Requirements Critical Skills, Knowledge & Experience / Qualifications Sourcing Strategy Development and Deployment: . Deep expertise in candidate segmentation, persona development and strategic sourcing across multiple global markets and platforms . Experience in operationalizing sourcing blueprints or campaigns within large matrix recruitment environments . Strong understanding of sourcing channels, digital platforms and trends Talent Intelligence & Market Insight: . Proven ability to work with internal and external data sources to generate actionable market intelligence . Skilled at synthesising talent trends and competitive intelligence to inform sourcing strategy, workforce planning and business engagement . Ability to anticipate market shifts and translate early signals into proactive sourcing actions . Experience working with employer branding teams to localise EVP and develop segment specific messaging and attraction strategies Enablement & Capability Building: . Demonstrated ability to train, coach and empower regional and business aligned sourcing teams to adopt personalised and data informed sourcing strategies . Experience creating toolkits, frameworks and upskilling initiatives that elevate the sourcing maturity across a global TA function . Skilled in building recruiter confidence and capability in proactive pipelining, outreach and relationship-based talent engagement . Link sourcing initiatives to broader workforce goals, tracking ROI, cost per hire and channel effectiveness . Skilled in using dashboards and reporting tools to communicate sourcing impact and continuously refine approaches based on performance data People Leadership: . Track record of setting clear goals, creating an environment where team members deliver at pace in a global setting. . Experience in upskilling teams in consultative skills to operate as trusted advisors to the business. . Ability to inspire influence and lead teams through organisational change . Create an environment where diverse perspectives, cultures, and working styles are valued and integrated into decision making. . Use coaching and feedback to help team members build confidence, stretch their skills, and achieve career growth. . Encourage cross-region / functional knowledge sharing, collaboration on enterprise initiatives, and removal You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (India) Private LTD...

You will be based in Mumbai and should have 2-5 years of experience. As a UX Designer, your role will involve understanding the business requirements and technical limitations. You will be responsible for conducting user research and translating it into user flows, customer journey maps, wireframes, mockups, and prototypes. Your responsibilities will include consulting with clients to understand their goals, explaining user research results to internal and external stakeholders, developing personas and usage scenarios, conducting competitor and customer analysis, creating wireframes, storyboards, sitemaps, and screen flows, as well as creating interactive prototypes. You will also assist with content development, analyze user feedback and activity, and iterate to enhance the user experience. Additionally, you will brief the technical team on functional expectations.,

We are looking for an experienced and customer-centric Product Owner to be a part of our team, with a focus on delivering innovative digital banking solutions for consumers. As a Product Owner, your responsibilities will include translating strategic product vision into actionable features and user stories. You will lead a cross-functional product team to ensure exceptional digital experiences that align with business objectives. Collaboration is key in this role, as you will work closely with internal stakeholders, clients, and the Product Manager to prioritize the backlog, define acceptance criteria, and ensure that all deliverables meet the needs of end users in the consumer banking domain. Your expertise will be instrumental in shaping platform enhancements that adhere to regulatory standards, user experience best practices, and customer feedback. To be successful in this role, you should have over 10 years of experience in the finance or banking industry, particularly in delivering digital consumer banking products. A strong understanding of digital banking trends, customer behaviors, and regulatory standards is essential. You should also have a proven track record of working with agile software development teams using Scrum or SAFe frameworks, leading product initiatives from concept through release in a fast-paced environment, and expertise in customer journey mapping and writing clear user stories. Additionally, you must possess strong analytical, communication, and stakeholder management skills. A Bachelor's degree in Computer Science, Business, or a related field (or equivalent experience) is required. Key Responsibilities: - Translate customer needs and product vision into prioritized user stories and requirements. - Own and maintain the team backlog, leading backlog grooming and sprint planning. - Participate in product roadmap planning, release planning, and PI planning sessions. - Collaborate with developers, designers, QA, and other stakeholders to ensure solutions meet user needs and business goals. - Gather feedback from clients, product managers, and advisory councils to identify opportunities for platform enhancement. - Present new functionality and provide training on platform updates to internal stakeholders and clients. - Drive incremental delivery of product features by ensuring clarity of scope, dependencies, and sequencing. - Support functional documentation and ensure requirements align with regulatory and accessibility standards. - Maintain ownership of product quality through acceptance testing and continuous backlog refinement. At GlobalLogic, we offer a culture of caring, learning and development opportunities, interesting and meaningful work, balance and flexibility, and a high-trust environment. As a part of our team, you will have the chance to work on impactful projects, grow personally and professionally, and be a part of a trusted digital engineering partner to leading companies worldwide.,

As a Frontend Developer at our company, you will bring your experience and expertise in front-end development to work with technologies like REACT, REDUX, Node JS, and Javascript. Your primary responsibility will be to build well-designed, high-performance front-end web applications that support complex business rules and flows. You will leverage your experience to establish best practices for web development and elevate the team and codebase to a higher level. Additionally, you will play a key role in contributing to Application Solution Design by collaborating with technical architects, business, product, and UX team members. Your input will influence the application data-flow design and extensible product platform architecture. As a product engineer, you will collaborate with various business functions to translate business requirements into simple user stories, working closely with the engineering lead and other developers. Your responsibilities will also include developing UI/UX wireframes using tools such as Figma, applying user experience methodology to translate user needs and business requirements into engaging user-centered designs. You will pioneer new frontend initiatives and champion them to the rest of the frontend team. Your ability to thrive in a fast-paced startup environment, lead POCs, and demonstrate speed to market will be crucial. We are looking for someone who is passionate about learning and helping others. In terms of qualifications, we seek a candidate with a Bachelor's degree in Computer Science or Information Technology, along with 3 to 5 years of experience in JavaScript/TypeScript, React, and Node Development. Experience in Agile development environments, familiarity with tools like Jira, Github, CI/CD, and other development life-cycle tools are desired. Additionally, experience in designing web and mobile applications, developing wireframes, and working with UI/UX principles is important. Life at our company is driven by the mission of tailoring growth for our customers and enabling them to transform their aspirations into tangible outcomes. We foster a culture of agility, innovation, and commitment to progress. Our organizational framework is characterized by hands-on leadership that prioritizes results and growth. Working with us, you can expect clear objectives aligned with our mission, abundant opportunities for engagement with customers and leadership, progressive career paths, continuous learning opportunities, and a hybrid work model promoting work-life balance. We prioritize the well-being of our employees by providing comprehensive family health insurance coverage. If you are passionate about frontend development, eager to learn, and excited about making a meaningful impact, we encourage you to join our passionate team and tailor your growth with us!,

We are seeking an experienced and customer-centric Product Owner to join our team, focusing on delivering innovative and high-impact digital banking solutions for consumers. In this role, you will be responsible for translating strategic product vision into actionable features and user stories, guiding a cross-functional product team (6-10 members) to deliver exceptional digital experiences in alignment with business objectives. You will collaborate closely with internal stakeholders, clients, and the Product Manager to prioritize the backlog, define acceptance criteria, and ensure that all deliverables meet the needs of end users in the consumer banking domain. Your expertise will help shape platform enhancements that align with regulatory standards, user experience best practices, and customer feedback. Requirements: - 10+ years of experience in the finance or banking industry, with significant experience delivering digital consumer banking products. - Strong understanding of digital banking trends, customer behaviors, and regulatory standards. - Proven success working with agile software development teams using Scrum or SAFe frameworks. - Experience leading product initiatives from concept through release in a complex, fast-paced environment. - Expertise in customer journey mapping, persona development, and writing clear, actionable user stories. - Strong analytical, communication, and stakeholder management skills. - Bachelor's degree in Computer Science, Business, or related field (or equivalent experience). Key Responsibilities: - Translate customer needs and product vision into prioritized, detailed user stories and requirements. - Own and maintain the team backlog; lead backlog grooming and sprint planning. - Participate in product roadmap planning, release planning, and PI planning sessions. - Collaborate with developers, designers, QA, and other stakeholders to ensure solutions meet user needs and business goals. - Work with clients, product managers, and advisory councils to gather feedback and identify opportunities for platform enhancement. - Present new functionality and train internal stakeholders and clients on platform updates. - Drive incremental delivery of product features by ensuring clarity of scope, dependencies, and sequencing. - Support functional documentation and ensure requirements align with regulatory (e.g., PCI, FFIEC) and accessibility standards (e.g., WCAG). - Maintain ownership of product quality through acceptance testing and continuous backlog refinement. Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.,

You will be joining our growing product team as a UX Designer, where your creativity and attention to detail will be essential. Your main focus will be on creating user-centered designs, enhancing digital experiences, and simplifying complex problems into elegant solutions. Your responsibilities will include collaborating with various team members like product managers, UI designers, developers, and stakeholders to ensure seamless user journeys across web and mobile platforms. This will involve conducting user research, interviews, surveys, and usability testing to understand user needs and pain points. Analyzing data and insights will be crucial in making informed design decisions and product enhancements. Developing personas, journey maps, and user flows will help you visualize and communicate user behavior effectively. Your role will also require translating user needs and business requirements into wireframes, prototypes, and functional specifications. Designing intuitive and consistent user experiences for web, mobile, and software applications will be a key part of your responsibilities. Collaboration with product teams to define and prioritize UX requirements in product roadmaps is essential. You should be proficient in creating low to high-fidelity wireframes and interactive prototypes using tools like Figma, Sketch, Adobe XD, or Axure. Validating design solutions through iterative testing and feedback loops will be necessary to ensure user satisfaction. Working closely with UI designers to align visual designs with user experience goals is crucial. Collaboration with developers during implementation to ensure design feasibility and consistency is also part of the job. Presenting and justifying design solutions to stakeholders and incorporating feedback will be an important aspect of your role. You should have 5-7 years of hands-on experience as a UX Designer or in a similar position. A strong portfolio showcasing UX case studies, wireframes, and user-centered design processes is required. Proficiency in design tools such as Figma, Sketch, Adobe XD, InVision, or similar is essential. Familiarity with responsive design principles and accessibility standards, as well as understanding design systems, usability principles, and best practices in UX, will be beneficial for this role.,

You are a highly skilled UX Architect with over 9 years of experience, responsible for driving the user experience strategy and architecture for complex digital platforms. Your role involves expertise in UX design, information architecture, and user research to create scalable, user-centered solutions. Leading cross-functional teams, you guide the design vision to align with business objectives and user needs. Your key responsibilities include defining and leading UX architecture for enterprise-grade web and mobile applications, developing user journey maps, information architecture, navigation models, and UX frameworks. You will conduct in-depth user research, persona development, and usability testing, translating business goals into innovative UX strategies and scalable design systems. Collaboration with product managers, stakeholders, developers, and UI designers is essential to ensure consistency and usability across all product touchpoints and platforms. Additionally, your role involves mentoring and leading UX/UI teams, promoting design thinking and best practices, evaluating and integrating feedback from users, stakeholders, and analytics, as well as maintaining documentation of UX principles, guidelines, and standards. You are required to have a Bachelors or Masters degree in Design, HCI, Psychology, or related field, with at least 9 years of professional UX experience, including 3 years in an architecture or leadership role. A strong portfolio showcasing UX architecture, enterprise solutions, and strategic thinking is necessary. Proficiency in tools such as Figma, Axure, Adobe XD, Sketch, InVision, Miro, etc., along with deep knowledge of information architecture, wireframing, prototyping, and user flows is required. Experience with accessibility standards, usability standards, responsive design, and excellent communication, presentation, and stakeholder management skills are essential. You should also be adept at working in Agile/Scrum environments. Preferred qualifications include experience in domains such as enterprise SaaS, fintech, healthcare, or e-commerce, familiarity with front-end technologies (HTML/CSS/JavaScript), UX certifications (e.g., NN/g, HFI, or similar), and experience working in global, distributed teams. This is a full-time, permanent role with a day shift schedule from Monday to Friday.,

You will be working on the FAST-Engineering Team, focusing on launching a new self-serve platform and supporting the building of this new product due to increased customer demand and automation initiatives. Your expertise in front-end development using REACT, Node JS, and Javascript will be crucial in building well-designed, high-performance web applications that support complex business rules and flows. Collaborating with technical architects, business, product, and UX team members, you will contribute to Application Solution Design, influencing application data-flow design and extensible product platform architecture. As a product engineer, you will work closely with various business functions to translate business requirements into user stories. Developing UI/UX wireframes using tools like Figma, you will apply user experience methodology to create engaging user-centered designs. You will pioneer new frontend initiatives, champion them within the team, and thrive in a fast-paced startup environment. Your experience in leading POCs, demonstrating speed to market, and a passion for continuous learning will be invaluable. In terms of qualifications, we are looking for someone with 5 to 7 years of experience in Agile development environments. Experience with Jira, Github, CI/CD, and other development lifecycle tools is essential. Proficiency in designing web and mobile applications, developing wireframes, and understanding REACT, NodeJS, and JavaScript/TypeScript is required. Additionally, experience in IT implementation, project management, SDLC, agile methodologies, persona development, information architecture, wireframing, and prototyping will be beneficial. Familiarity with tools like Figma and experience in healthcare or related fields are considered as advantages. At Next, our mission is to empower customers to achieve their ambitious goals by tailoring growth strategies. We foster a culture of agility, innovation, and commitment to progress, characterized by hands-on leadership and results-driven approach. You can expect clear objectives aligned with our mission, abundant opportunities for engagement, ongoing guidance and mentorship, access to continuous learning through Nexversity, and accelerated career paths. Join our passionate team at Next, where you can tailor your growth while contributing to transforming the aspirations of high-growth enterprises into tangible outcomes through hyper-personalized solutions.,

As a UI/UX Designer with 3 to 4 years of experience, you will be responsible for designing and optimizing smart, engaging features for AR/VR applications. Your role is pivotal in the AR/VR industry, focusing on creating intuitive, immersive, and user-centered interfaces that leverage the unique capabilities of augmented reality (AR) and virtual reality (VR) technologies. Your key responsibilities will include conducting user research to understand the behaviors, needs, and preferences of AR/VR users. By creating user personas and scenarios, you will inform design decisions and optimize user interfaces (UI) effectively. Designing intuitive and visually appealing UIs, developing wireframes, mockups, and prototypes will be essential in outlining the structure and interaction flow of AR/VR interfaces. Furthermore, you will be tasked with designing seamless and immersive user experiences that enhance engagement and interaction in AR/VR environments. Your focus on ensuring usability, accessibility, and efficiency through thoughtful UX design principles will be crucial for a successful user experience. In addition, your role will involve designing spatial UI elements, controls, and navigation systems that leverage 3D space in VR environments. Creating interactive gestures, haptic feedback, and audio cues to enhance user interaction and immersion in AR/VR will be part of your responsibilities. You will also be involved in developing interactive prototypes, conducting usability testing, and iterating on designs based on user feedback, technical feasibility, and project requirements in AR/VR development. Collaboration with cross-functional teams such as developers, 3D artists, animators, and business analysts will be necessary to integrate UI/UX designs effectively into AR/VR applications. Moreover, optimizing UI/UX designs for performance, responsiveness, and compatibility across different AR/VR platforms and devices will be crucial. Conducting A/B testing and analytics to measure user engagement, usability metrics, and improve AR/VR experiences over time will be part of your ongoing responsibilities. Your ability to communicate design concepts, user flows, and interaction patterns effectively will ensure alignment with project goals for successful AR/VR applications.,

SAI Group is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, with about $750 million in annual revenue, and employing a global workforce of over 4,000 individuals. SAI Group invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. Our latest investment, JazzX, is a pioneering technology company that is building a platform to shape the future of enterprise AI applications and offer practical solutions to real-world challenges. We are seeking highly motivated Business Analysts who can wear multiple hats as junior Product Managers. In this role, you will play a crucial part in shaping the future direction of our AI investments by identifying and evaluating new market opportunities. You will support market sizing efforts, analyze competitive landscapes, define key decision-maker personas, and pinpoint business processes ready for AI disruption. This is a unique opportunity to apply analytical skills to strategic challenges at the cutting edge of AI and partner closely with senior product leaders, go-to-market teams, and engineering to translate these opportunities into clear business needs and requirements, drive small product launches, and ensure successful delivery and impact with customers. This is an ideal opportunity for someone with a strong technical foundation and early-career experience who is ready to step into a product leadership mindset. Key Responsibilities - Market Opportunity Identification: Assist in researching and identifying potential new markets, industries, and use cases to create customer value and disruption. Support the evaluation of these opportunities based on strategic fit, technical feasibility, and market demand. - Market Sizing & Analysis: Contribute to market research activities to estimate market size, growth rates, and total addressable market (TAM) for identified opportunities. Gather and analyze industry reports, market data, and trend analyses. - Competitive Intelligence: Assist in identifying and analyzing key competitors, their offerings, strategies, strengths, and weaknesses within target markets. Help maintain a knowledge base of the competitive landscape relevant to AGI applications. - Persona & Decision-Maker Profiling: Support the development of detailed personas for key decision-makers, users, and influencers within target market segments. Help map out their needs, pain points, and buying journeys. - Process Analysis & Business Workflow Mapping: Analyze existing business processes and workflows in various industries to identify inefficiencies, challenges, and critical operational points. Collaborate with technical and product teams to pinpoint specific tasks and decision-making processes that can be significantly improved or automated. Contribute to conceptualizing how AGI can provide transformative solutions. - Requirements Gathering & Analysis: Work with stakeholders to elicit, document, and prioritize product and business requirements. Translate high-level business objectives into detailed user stories, process flows, and functional specifications. - Product Planning & Execution: Assist in defining product roadmaps and release plans for small to medium-sized features. Coordinate with engineering and QA teams to ensure timely delivery. Track progress, identify risks, and communicate status updates to stakeholders. - Stakeholder Management & Communications: Facilitate meetings, workshops, and demos with cross-functional teams. Act as a liaison between technical teams and business partners. Required Qualifications Education: Bachelor's degree in Engineering (Computer Science, Electrical, Industrial, or related) and an MBA from a top-tier business school (IIM, ISB, XLRI, FMS, or equivalent). Experience: 3 years of professional experience in business analysis, project coordination, or product support. Strong analytical, research, and quantitative skills with an ability to synthesize complex information from diverse sources. Excellent verbal and written communication skills, with the ability to present findings and insights clearly and persuasively. Exposure to product management activities (road mapping, user stories, sprint planning). Technical Skills: A demonstrable passion for artificial intelligence, market dynamics, and identifying new technological opportunities. Familiarity with Agile/Scrum methodologies and tools for product management, development & prioritization (JIRA, Confluence, Azure DevOps). Soft Skills: Strong analytical and problem-solving capabilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with a bias for action. Preferred Qualifications - Prior internship or full-time experience in a top-tier strategy consulting or technology product organization. - Exposure to AI technologies, SaaS platforms & cloud platforms (AWS, GCP, Azure). Why Join Us At JazzX, you have the opportunity to join the foundational team that is pushing the boundaries of what's possible to create an autonomous intelligence-driven future. We encourage our team to pursue bold ideas, foster continuous learning, and embrace the challenges and rewards that come with building something truly innovative. Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering an unparalleled chance to leave your mark on the future of AI. We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.,

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,