9 Performance Standards Jobs

As a Business Process Re-engineering (BPR) Senior Consultant / Manager / Associate Director, you will play a crucial role in driving efficiency and effectiveness across the organization through process redesign. Your primary responsibility will be to create processing journeys that are aligned with key customer requirements, ensuring a customer-centric approach in all initiatives. You will be expected to lead global/regional initiatives from opportunity identification to benefit realization, demonstrating strong transformational leadership skills. Managing cross-functional programs aimed at enhancing client experience, reducing costs, and improving operations will be one of your key focus areas. In this role, you will be responsible for designing end-to-end IT and non-IT solutions that are in line with strategic goals. You will define and apply process engineering methodologies to establish performance standards that ensure quality and consistency in operations. Continuous improvement will be a key aspect of your role, where you will develop KPIs and actionable metrics to drive ongoing performance enhancements. Collaboration with Risk Stewards will be essential to ensure that solutions align with internal policies and frameworks related to compliance and risk management. Additionally, you will be required to conduct benchmarking and market analysis to gather market intelligence, which will help shape improvement strategies and stay abreast of industry trends and best practices.,

As a Director of Transitions, you will play a crucial role in guiding businesses through periods of change, both in terms of operations and strategy. Your expertise in project management, change management, and strategic planning will be essential to ensure successful transitions and long-term organizational success. Collaborating closely with internal teams, you will gain insights into their requirements and implement appropriate tools, methods, and best practices to facilitate smooth transitions. Your key responsibilities will include evaluating project risks and implementing mitigation strategies, working closely with internal stakeholders to map processes and understand their needs, coordinating transition activities in the India region, ensuring adherence to the transition methodology at every stage, developing comprehensive project plans detailing infrastructure, timelines, and project phases. You will also be responsible for defining performance standards and SLAs, overseeing the documentation of SLAs and other transaction specifics, and demonstrating proficiency in the TOPS and BEST framework. Regular travel to sites and delivery centers may be required. To qualify for this role, you should ideally hold a Bachelor's degree or higher and possess at least 5 years of experience in Transitions/Project Management within the corporate Experience or Digitally Integrated Domestic Service Industry. Strong analytical and research skills are essential for generating industry insights, competitor analysis, and strategic recommendations. A deep understanding of the Transitions lifecycle, exceptional attention to detail, productivity, accountability, and the ability to work effectively under pressure and meet tight deadlines are also required.,

As a Quality Team Leader for the Chat Process, you will be responsible for leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. Your primary focus will be on managing the quality evaluation process, setting performance expectations, and driving continuous improvement. You will provide guidance, support, and coaching to the Quality Analysts to deliver high-quality chat interactions and achieve key performance indicators. Your responsibilities will include establishing and communicating performance expectations, conducting regular team meetings, monitoring individual performance, providing feedback, identifying training needs, collaborating with stakeholders, maintaining records, generating reports, conducting calibration sessions, and staying updated with industry best practices. To qualify for this role, you should have a Bachelor's degree or equivalent work experience in customer service or BPO, proven experience as a Quality Team Leader in a BPO setting with chat process evaluation experience, strong leadership and supervisory skills, excellent communication skills, knowledge of quality monitoring tools and chat platforms, analytical abilities, proficiency in Microsoft Office Suite, knowledge of customer service principles, experience in conducting performance evaluations, multitasking abilities, flexibility to adapt to changing business needs, and willingness to work in shifts if required. As a Quality Team Leader, you will be instrumental in ensuring the delivery of high-quality chat interactions and driving continuous improvement in the chat process. If you possess strong leadership skills, a passion for quality, and a desire to lead a team towards excellence, we encourage you to apply for this position.,

You will be responsible for completing engineering projects by organizing and controlling project elements, developing project objectives, and preparing cost estimates. Your role will involve preparing, scheduling, coordinating, and monitoring assigned engineering projects. You will also be monitoring compliance to applicable codes, practices, QA/QC policies, performance standards, and specifications. Daily interaction with clients to interpret their needs and requirements and representing them in the field will be a key aspect of your responsibilities. Your work as a Project Engineer at our Ajmer location will involve confirming product performance by designing and conducting tests.,

The ideal candidate for this position should have a minimum of 5+ years of experience in vendor management and contract management within the software industry or IT industry. As a Vendor Manager, you will serve as the primary point of contact for vendors and suppliers, with a focus on building and nurturing long-term partnerships. Your responsibilities will include maintaining accurate vendor records, overseeing contract updates and renewals, and ensuring compliance with company policies and industry standards. Your daily tasks will involve building and sustaining strong relationships with vendors, managing vendor contracts, updating documentation, reviewing new vendors and products, negotiating pricing and contracts, and communicating product-related issues. You will also be responsible for researching new vendors, monitoring sales trends, developing vendor selection programs, and troubleshooting any vendor-related problems that may arise. To excel in this role, you should hold a Bachelor's degree in Business Management, Business Administration, Supply Chain Management, or a related field. Previous experience as a Vendor Manager or in the Logistics department is preferred. Strong time management, organizational, analytical, and negotiation skills are essential for success in this position. In addition to a challenging and rewarding work environment, we offer a comprehensive benefits package, including health insurance, personal accident policy, provident fund, gratuity, and opportunities for training and development. You will enjoy a positive work culture, with weekends off and various employee engagement activities. If you are ready to take on a dynamic role in the Purchase Department and contribute to our company's success, we encourage you to apply for this full-time position. Join our team and help us drive excellence in vendor management and procurement processes.,

As a BPO Process Trainer, your primary responsibility will be to design, deliver, and evaluate training programs for new and existing employees in a BPO environment. Your goal will be to ensure that agents possess the necessary knowledge, skills, and competencies to meet the performance standards set by the client and the organization. You will conduct training sessions, both in a classroom and virtual setting, focusing on BPO processes, product knowledge, customer service skills, and performance standards. It will be your duty to develop and update training materials such as manuals, presentations, and e-learning modules to ensure alignment with current business needs and process changes. Maintaining up-to-date knowledge of client processes, systems, and industry trends is essential to ensure that the training content remains relevant and accurate. You will evaluate employee performance during training, provide feedback for improvement, and administer assessments and training evaluations to measure understanding and effectiveness. In addition to training, you will oversee the induction process for new hires, organize refresher training and continuous learning programs for current employees, and collaborate with team leaders and managers to identify areas requiring additional training or support. Compliance with company policies and industry regulations in all training materials and sessions is crucial. Reporting on the effectiveness, success, and areas for improvement of the training programs to senior management will be part of your responsibilities. To qualify for this role, you should have 1-3 years of training experience in a BPO environment, with a solid understanding of customer service, sales, or technical processes. A bachelor's degree in any stream is required, preferably in Business, Communication, or a related field. Strong communication skills, presentation skills, problem-solving abilities, a customer-centric mindset, familiarity with Learning Management Systems and MS Office Suite, interpersonal skills, and adaptability are the key qualifications needed for this role. This is a full-time position with a day shift schedule and an in-person work location.,

As a Senior Manager in Enterprise Change Management Global Control, Procedure, and Knowledge Management Functions at Wells Fargo, you will have the opportunity to partner with U.S. based ECM Executive to retool the existing Quality Assurance function. Your role will involve conducting a skill assessment of the current team to prepare them for leading the ECM Control function in the future. Additionally, you will collaborate with U.S. based functions to develop a target operating model that supports ECM process enhancements and Knowledge Management capabilities for the enterprise. In this position, you will serve as a people leader, focusing on driving continuous team improvement, operational excellence, and process enhancements. Your expertise in process engineering, Root Cause Analysis, and six sigma will be crucial in building a team with similar experience. You will also utilize your skills in analytics and reporting in partnership with onshore teams. Managing multi-functional and multi-regional teams in both direct and matrixed working environments will be part of your responsibilities. You will be required to influence and institutionalize process changes effectively, identify training interventions based on defect analysis, administer budgets and resourcing schedules, and develop service level agreements and departmental initiatives. Additionally, you will drive results through managers and Quality Assurance Analysts, collaborate with business partners for necessary updates, and ensure quality standards are maintained. The ideal candidate for this role should have at least 6 years of Change Implementation experience or equivalent, demonstrated through work experience, training, military experience, or education. Management experience of at least 3 years is also required. Desired skills include team leadership or management experience, a background in commerce/finance/management, being a visionary leader, and having the ability to influence positive Change management rigor. Strong analytical skills, attention to detail, ability to establish governance, build partnerships, make timely decisions in a fast-paced environment, and excellent communication skills are essential for this position. Candidates should also possess knowledge of regulatory and enterprise policies. If you are a forward-thinking leader with a passion for effectuating positive Change management rigor, and have the ability to build partnerships, mitigate risks, and make sound decisions under pressure, we encourage you to apply for this Senior Manager role at Wells Fargo. Please note that the job posting may be closed early due to the volume of applicants. The posting end date is 14th October 2024. Wells Fargo values diversity and encourages applications from qualified candidates of all backgrounds. For more details or to request a medical accommodation during the application process, visit Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug-free workplace and prohibits third-party recordings during the recruitment and hiring process. Candidates are required to represent their own experiences directly throughout the recruiting process.,

In a Quality Inspection role at VNG Medical, you will be responsible for ensuring that medical devices and products meet the company's high standards for safety and performance. This includes inspecting materials, components, and final products, identifying defects or inconsistencies, and documenting findings for continuous improvement. Attention to detail and adherence to industry regulations are key, as your work directly impacts the quality of healthcare products delivered to customers. This is a Full-time position requiring a total work experience of 1 year (Preferred). The work location is in person.,

You will be joining VaynerMedia, a contemporary global creative and media agency known for driving relevance for clients and delivering impactful business results. Founded in 2009, VaynerMedia has offices in major cities worldwide and has received recognition for its work at prestigious awards ceremonies such as Cannes Lions, the Clio Awards, and The Webby Awards. As part of the VaynerX family of companies, culture and empathy are at the core of our operations. In this role as an Account Manager based in India, you will play a crucial part in managing specific projects and overall account management. Your responsibilities will include developing brand-specific strategies focused on today's digital and mobile consumers, understanding clients" business needs, and translating them into digital solutions. You will be expected to present VaynerMedia strategically, build strong client relationships, and be well-versed in marketing principles and social media platforms. Your role will involve collaborating with various teams within VaynerMedia to ensure client needs are met and potential obstacles are addressed proactively. You will be responsible for establishing and managing relationships with major brands, delivering presentations aligned with VaynerX principles, and communicating effectively with internal teams and clients. Additionally, you will monitor client relationship health and production costs closely while upholding high standards of performance and integrity. To excel in this position, you should have at least 3 years of account management experience in a creative advertising agency. Bilingual proficiency in English and Hindi is preferred due to the specific language requirements for social, media, and campaign advertising strategy in the local target market. You should possess a creative mindset, strong communication skills, and the ability to set and achieve stretch goals. At VaynerMedia, we operate more like a "lab" than a traditional agency, focusing on solving business problems and testing new ideas. Our dynamic environment offers the opportunity to collaborate with a talented team, work with renowned brands, and embrace entrepreneurship. If you are excited about pushing boundaries, trying new approaches, and contributing to a creative and enthusiastic work culture, we look forward to welcoming you to the team.,