Call Monitoring Specialist Morgan Stanley

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As an Assistant Vice President, Call Monitoring Quality Professional at Morgan Stanley Home Loans, you will play a crucial role in ensuring the highest quality service is delivered to clients and partners. Your responsibilities will include conducting call reviews, analyzing call quality, and providing coaching to Mortgage Consultants and other client-facing employees. You will also be responsible for calibrating results, delivering performance feedback, and presenting aggregate results to senior leaders. Additionally, you will participate in new business initiatives, monitor defects, develop process improvements, and collaborate with training to enhance education materials. Qualifications r...

Posted 14 hours ago

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Business Analyst Talent Worx

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Lead Business Analyst at our client, a leading Big4 Consulting firm specializing in financial intelligence, data analytics, and AI-driven solutions, you will play a crucial role in driving digital transformation and shaping the future of global markets. Your primary responsibility will involve identifying, reviewing, and analyzing business processes and systems to understand design implications across Business, IT, and Operations. Additionally, you will lead the design and reengineering of processes, providing detailed guidance on process design while considering factors such as risk, end-to-end flow, and cost implications. Furthermore, you will be responsible for managing the implement...

Posted 1 month ago

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Senior Manager, Sourcing Reporting & Analytics News Corp

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Senior Manager of Sourcing Reporting & Analytics at News Corp Global Sourcing Organization, your primary responsibility is to unlock value for News Corp by ensuring speed, efficiency, and security in all procurement activities. You will collaborate closely with category execution leaders, Regional Execution Leader, and Functional Excellence Leader to provide timely, accurate, and insightful analytics to support the procurement team. Your role will focus on various pillars including Reporting & Analytics, Compliance Management, Process Improvement, Reporting Technology, Training & Communication, and Advanced Presentation Skills and Storytelling. Reporting & Analytics: - Lead the procurem...

Posted 1 month ago

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Call Monitoring Specialist, US Banks, Associate, Wealth Management Morgan Stanley

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an Associate, Call Monitoring Quality Professional at Morgan Stanley Home Loans within the Private Banking Group (PBG) division, you will play a crucial role in ensuring the highest quality of client interactions by conducting call reviews, analysis, and coaching. Reporting to the AVP of Call Monitoring Quality Professional, your primary responsibility will be to monitor and measure client interactions to uphold predefined quality and communication standards. Your key responsibilities will include conducting call reviews of Mortgage Consultants and Specialists to enhance call quality, ensuring regulatory compliance such as TRID, RESPA, TILA, and ECOA, and delivering individual and group c...

Posted 2 months ago

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