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Customer Support Lead Saleshandy

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

Role Overview: At Saleshandy, you will be responsible for leading and building a world-class support function that focuses on delivering fast, human, and delightful experiences to every customer. This role goes beyond ticket resolution, as it involves deeply understanding customer challenges, enabling self-service excellence, and driving continuous improvements in customer support to enhance user retention. Key Responsibilities: - Customer Experience Leadership: Lead the global support team in providing fast, consistent, and empathetic responses across various channels. - Process Excellence: Develop and optimize support workflows, SLAs, and escalation frameworks to ensure top-notch service d...

Posted 1 day ago

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