458 Performance Metrics Jobs - Page 6

We are looking for a highly motivated and results-driven Telesales Professional Executive to join our team at Ono Teas in Turbhe. The ideal candidate will have 2-7 years of experience in telesales or a related field, with a strong background in IT Services & Consulting. Roles and Responsibility Develop and execute effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to develop and implement sales plans. Provide excellent customer service and support to ensure high levels of client satisfaction. Analyze sales data and performance metrics to optimize sales strategies. Job Requirements Proven experience in telesales or a related field, with a minimum of 2 years of experience. Strong knowledge of IT Services & Consulting industry trends and technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail. Experience working with CRM software and other sales tools.

Job Title: Area Collections Head Company Name: Kinara Capital Job Description: The Area Collections Head will be responsible for overseeing and managing the collections process within a designated geographic area. This role involves developing strategies to maximize collections efficiency while ensuring customer satisfaction. The successful candidate will lead a team of collections officers, monitor collection performance metrics, and implement best practices to optimize recovery rates. The Area Collections Head will also work closely with other departments, including sales and customer service, to resolve issues and enhance the overall customer experience. Key Responsibilities: - Develop and implement collections strategies to achieve targets and minimize write-offs. - Lead, mentor, and manage the collections team to ensure high performance. - Establish and monitor KPIs for collections performance and take corrective actions as necessary. - Collaborate with cross-functional teams to address customer concerns and promote timely collections. - Conduct regular training sessions for the collections team to enhance skills and knowledge. - Analyze collections data to identify trends and areas for improvement. - Prepare regular reports on collections performance for senior management. - Ensure compliance with legal and regulatory requirements in the collections process. - Foster strong relationships with customers to enhance repayment rates and reduce delinquencies. Skills Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficient in data analysis and performance metrics. - Problem-solving abilities and strategic thinking. - Strong negotiation skills and customer-oriented mindset. - Ability to work under pressure and meet tight deadlines. Tools Required: - Proficient in Microsoft Excel and data analysis tools. - Familiarity with collections management software. - Experience with CRM systems to manage customer interactions. - Knowledge of database management systems. - Understanding of financial regulations and compliance in collections. This role is ideal for individuals who have a passionate approach to collections and are committed to leading a team towards achieving organizational objectives while maintaining a positive customer experience.

SYSTEM HOUSE CONSULTANTS is looking for Marketing / Sales Professionals to join our dynamic team and embark on a rewarding career journey Develop and execute marketing strategies to drive brand awareness and lead generation Plan and implement marketing campaigns across various channels (digital, print, events, etc) Create compelling marketing content, including social media posts, emails, and advertisements Analyze market trends, consumer behavior, and competitor strategies to identify opportunities Generate sales leads, nurture client relationships, and drive sales conversions Collaborate with the sales team to align marketing efforts with sales goals and initiatives Monitor and report on marketing and sales performance metrics

Book My Laundry is looking for Marketing Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing strategies for the organization. Monitor and report on marketing performance metrics. Conduct market research and analysis to support decision-making. Collaborate with cross-functional teams on marketing projects. Prepare marketing reports and documentation.

Spanco is looking for Marketing Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing strategies for the organization. Monitor and report on marketing performance metrics. Conduct market research and analysis to support decision-making. Collaborate with cross-functional teams on marketing projects. Prepare marketing reports and documentation.

Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLLs Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics

As a member of UniAcco located in Lower Parel, Mumbai, your primary role will be to navigate the realms of data, business strategy, and customer acquisition to drive occupancy, influence pricing strategies, and assist students in discovering their ideal home away from home. Your core responsibilities will revolve around staying informed about rental market dynamics, student migration patterns, seasonal demand fluctuations, and pricing trends. Leveraging these insights, you will develop data-driven strategies to boost occupancy rates and revenue streams. Additionally, you will meticulously analyze property data and performance metrics to uncover patterns, seize opportunities, and fine-tune pricing and occupancy approaches. Collaboration will be key as you work across departments to enhance service offerings and elevate customer satisfaction levels. By actively engaging with student leads, you will gain insights into their requirements and align them with suitable short-term rental options. Your pivotal role will involve converting inquiries into confirmed bookings by effectively matching the right property with the right student at the right time. Furthermore, you will be tasked with preparing reports, conducting competitor analyses, and proposing operational enhancements to further solidify UniAcco's market position. To excel in this role, you should possess a Bachelor's degree along with 1-3 years of experience in a similar industry. Expertise in Hotel Pricing, OTA Strategy & Forecasting, strong negotiation abilities, and exceptional communication and presentation skills are essential. Prior experience with CRM systems will be considered advantageous.,

As the Strategic Initiatives Leader for Automation and Technology, your responsibilities will include providing strategic inputs to incorporate automation and technology into the Group's strategy. You will engage with businesses to understand their security technology requirements, develop action plans, and seek approval from top leadership. Additionally, you will align automation initiatives with the Group Security Strategy Roadmap. In terms of Security Budgeting, you will conduct cost analysis, budget estimation, and ROI analysis for proposed projects. Finalizing budgets and conducting timely reviews with the leadership team on strategic automation projects will also be part of your role. You will be responsible for formulating policy frameworks, performance metrics, and conducting diagnostic tests to enhance security processes. Overseeing design documents, formalizing security systems operating models, and staying updated on new trends and technologies will be crucial to continually improve security infrastructure. Your role will involve leading site security automation projects, designing training sessions for technology projects, and implementing group-defined frameworks. Performance review, defining metrics, identifying process gaps, and driving process excellence initiatives will also be key responsibilities. In terms of qualifications, you are expected to hold a Bachelor's degree in B.E Instrumentation, PGDBA in Operations, and relevant certifications such as CPP, CFE, TAPA, PSP, CISSP, or other industrial security certifications. With over 15 years of work experience in Automation and Technology, including leadership roles in medium to large organizations, you should have rich experience in formulating strategies, executing automation projects, and managing end-to-end security operations. Your ability to collaborate with multiple stakeholders, drive a high-performance culture, and develop talent within the team will be critical to success in this role. Cultivating strategic relationships with partners and ensuring seamless project execution will also be essential to add value to the organization.,

As a Business Development Associate at Urban Company, you will play a crucial role in driving growth and expansion for our business. Whether you are a fresh graduate or have up to 2 years of experience, we invite you to join our dynamic team and contribute to our exciting journey. Your responsibilities will include building and nurturing strong relationships with potential service partners, crafting and delivering strategic business proposals to boost revenue, collaborating with various teams to execute business development strategies, monitoring key performance metrics to assess the effectiveness of initiatives, representing Urban Company at networking events and industry conferences, and staying updated on market trends and competitor activities to spot new opportunities and potential risks. At Urban Company, you will thrive in a fast-paced learning environment that offers exposure to both strategic planning and hands-on execution. Joining us will give you the opportunity to work with one of India's leading home services brands and be a part of our mission to scale new heights of success. About Urban Company: Urban Company (formerly UrbanClap) is at the forefront of revolutionizing home services commerce in India. With over 5 years of industry leadership, substantial funding, and a commitment to enhancing technology, training, and service quality, we aim to redefine the service experience in India while creating numerous job opportunities in the sector. Our presence extends beyond India, with operations in Dubai, Australia, and Singapore, making us one of the most rapidly expanding and stable consumer tech startups in the region. If you are driven, self-motivated, and eager to contribute to our growth story, apply now and become a key player in shaping the future success of Urban Company.,

As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. In this role, you will be tasked with managing staffing levels by implementing appropriate hiring and attrition management strategies. Additionally, you will be responsible for schedule management and rostering to optimize team efficiency. Furthermore, you will play a key role in promoting the development of the area management team and succession planning. This will involve coaching, training, and leadership development to ensure a capable and skilled workforce. The ideal candidate should have proven work experience as a Team Leader or Front Line Manager for a technical team. You should possess in-depth knowledge of performance metrics such as NPS and CSAT. Strong organizational and time-management skills are essential for success in this role. Excellent communication skills and the ability to handle clients effectively are also required. If you are looking for a challenging opportunity to lead a technical support team and drive operational excellence, this position may be the perfect fit for you.,

As the Director of Process Excellence and Re-engineering at HireRight, you will play a crucial role in defining, building, and monitoring processes related to the fulfillment of background verifications. Reporting to the Head of Change Management, you will drive the strategic agenda of the team by embedding Process Excellence within the organization. Your responsibilities will involve designing and delivering innovative solutions that align with business outcomes, fostering a culture of continuous improvement and collaboration through Lean/Six Sigma methodologies. Your core deliverables will include conducting comprehensive assessments of existing business processes to identify areas for enhancement, collecting and analyzing data to measure process performance, creating detailed process maps to optimize workflows, defining key performance indicators (KPIs) for monitoring effectiveness, and implementing process improvement strategies such as Lean Six Sigma or Total Quality Management (TQM). Additionally, you will be responsible for identifying root causes of process issues, driving change management initiatives, maintaining documentation of process improvements, and providing training to stakeholders on updated procedures. You will collaborate with stakeholders to ensure compliance with local and HireRight guidelines, provide operational excellence knowledge to support the Operations team, act as a senior leader championing the process excellence charter, create a framework for cross-functional collaboration, and lead and develop colleagues to maximize team engagement. Your qualifications should include proven leadership experience in Process Excellence, exceptional stakeholder management and communication skills, and substantial change management experience in a complex matrix environment. At HireRight, we offer a dynamic work environment where you can contribute to impactful projects and collaborate with a diverse team of professionals. If you have a proven track record in driving process improvements and are passionate about fostering a culture of excellence, we invite you to submit your resume/CV in English for consideration. Please note that all resumes are treated confidentially, and only shortlisted candidates will be contacted during the selection process.,

As a Product Owner at Standard Chartered Bank, your main responsibility is to act as an agile Product Owner to develop new client journey capabilities, improve client experience, promote usability, and drive client satisfaction. You will be tasked with driving the vision, strategy, and execution of digital banking journeys by closely collaborating with cross-functional teams, including technology, design, and business stakeholders. With over 10 years of experience in customer interaction channels, especially Mobile Banking, Online Banking, ATM, and other digital channels or devices, you will prioritize features based on business value and ensure seamless delivery in an Agile environment. Your role as a Product Owner involves owning the product backlog, maintaining and prioritizing it effectively, and demonstrating a deep understanding of industry trends and client needs. You will be required to create a value proposition and a squad vision, exhibit strong business acumen, lead teams to deliver objectives, coach and mentor team members, define product requirements and development roadmap, manage backlog efficiently, and communicate effectively with stakeholders. In terms of responsibilities, you will be expected to focus on various key areas: **Strategy:** - Own the product journey, vision across the entire product life cycle, and maintain a commercial lens over the product. - Ensure a transparent and easy-to-understand product vision aligned with the organization's goals. - Inspire the squad to thrive in a growth mindset and set goals with action plans. **Business:** - Lead evidence-based decision making and conduct regular design sprints. - Utilize design thinking frameworks, customer interviews, prototypes, and discovery canvases to drive product development. - Embed an MVP culture and ensure optimal utilization of technical solutions. **Product Delivery & Execution:** - Implement journeys or experiences for maximum business benefit within timelines and budget. - Collaborate with technology architects, define requirements, optimize sprint backlog, and ensure product quality standards are met. - Conduct pre-go-live demos and retrospective sessions for continuous improvement. **Product Analytics:** - Align squad OKRs & KPIs, identify data sources, measure performance, and monitor dashboards for insights. - Ensure customer journeys are embedded with usability metrics and customer behaviors for continuous improvement. **People & Talent:** - Coach, mentor, and uplift squad capability, foster a culture of trust and collaboration, and engage high-quality talent. **Risk Management:** - Ensure compliance and risk adherence, track and report risks, and engage with stakeholders for necessary controls. **Governance:** - Adhere to Bank policies on Project management, investment, solution design, planning, and frameworks. **Regulatory & Business Conduct:** - Display exemplary conduct, ensure compliance with laws and regulations, and identify and resolve risk and compliance matters effectively. **Key Stakeholders:** - Engage with Group Digital Banking Management Team, Country and Region Digital teams, COO, WRB Leads, TTO, SC Design Team, and Control Functions. As a qualified candidate, you should hold a Graduate degree and be a Certified Scrum Product Owner (CSPO) with proficiency in Business Analysis, Communication, Project Management, and Product Ownership. Proficiency in English language is a requirement for this role at Standard Chartered Bank.,

You will be working as part of the Project Management Office, handling various tasks related to the smooth operation of individual programs of work and providing support to the resources engaged in delivering the projects within the program. Collaborating with JLL Regional and Cluster Leads, you will offer administrative support for activities such as onboarding project management resources in JLL processes and standards, monitoring data quality, conducting project health checks and audits, supporting reporting and communication activities, and managing a team of PMO and Project Coordinators to deliver efficient project support and meet SLAs. Your responsibilities will include: - Arranging access and providing training/onboarding to new Project Managers on JLL technology systems and relevant Client technology systems - Extracting data and preparing standard reports using JLL's Project Management Information System - Monitoring and reporting on data quality in PDS/Client Systems and liaising with PDS delivery teams to correct errors - Undertaking technical onboarding of PDS delivery teams in Client-specific processes and reviewing project-specific deliverables for compliance - Managing central document control activities including templates, guidance notes, and lessons learned - Collating information for Account funding requests/business approval and preparing regular/ad hoc reports as directed - Contributing to on-account finance activities and assisting in tracking projects against Account/Project KPIs - Supporting communication activities within the Account using collaboration tools and document management systems - Demonstrating clear and effective verbal and written communication skills, proactivity, time management, multitasking ability, attention to detail, adaptability, flexibility, and problem-solving skills - Leveraging your experience as a team leader or supervisor and in-depth knowledge of performance metrics to excel in the role. Your core technical skills should include familiarity with collaboration tools, strong document management expertise, data entry and analysis proficiency, while your soft skills should encompass effective communication, proactivity, time management, attention to detail, adaptability, flexibility, and problem-solving abilities. Your ability to work well as part of a virtual team and collaborate effectively across varied backgrounds and locations will be crucial for success in this role.,

As an Associate BTL at The Urban Company, you will play a crucial role in our team based in Pune, Mumbai, Bangalore, and Chennai. Your primary responsibility will be to identify suitable professional partners in high-potential areas, execute targeted local marketing initiatives, and discover innovative methods to automate and generate partner leads. Your key responsibilities will include identifying high-footfall zones and potential target areas for outreach. You will be responsible for onboarding and training professional partners for the new business line, driving local partnerships to enhance visibility and foot traffic, executing on-ground campaigns, and monitoring their effectiveness. Additionally, you will explore opportunities to enhance automation and operational efficiency while tracking performance metrics and continually optimizing for better results. The ideal candidate for this role should possess 1 to 3 years of experience in field operations, on-ground marketing, or field sales. You must demonstrate a strong sense of ownership, accountability, and a results-oriented mindset. Graduates between the years 2021 to 2024 (not post-graduates) are encouraged to apply. Excellent communication and negotiation skills are essential, along with the ability to work independently in a fast-paced and dynamic environment. Previous experience in fleet operations, local outreach, or similar roles will be advantageous. If you are looking for a challenging opportunity that allows you to take ownership of your work and drive impactful results in a collaborative environment, we encourage you to apply for the Associate BTL position at The Urban Company.,

As a Senior Release Train Engineer at Barclays, you will facilitate and coordinate Agile Release Trains (ARTs) to ensure that multiple teams within a program are aligned and delivering value efficiently. Your responsibilities will include managing dependencies, removing impediments, and overseeing the planning and execution of Program Increments. You will play a key role in fostering collaboration across teams, ensuring alignment with business objectives, and driving continuous improvement in large-scale Agile environments. To excel in this role, you should have experience in Release Train Management, overseeing and managing the Agile Release Train (ART) to ensure the effective execution of Program Increments (PIs) and fostering a collaborative environment across all teams and stakeholders. Additionally, you will drive the adoption and continuous improvement of Scaled Agile practices and principles to enhance agility and streamline processes. Your expertise in Change Management will be crucial as you lead initiatives aimed at transforming the organization by implementing Scaled Agile specifications and methodologies. Capacity and Demand Alignment will be another focus area where you will develop and enforce procedures to align capacity and demand, thereby improving predictability and ensuring optimal resource utilization. You will establish key performance indicators (KPIs) and metrics to measure the success of the ART and report progress to senior leadership. Engaging with stakeholders at all levels will be essential to ensure their needs and expectations are met, fostering a culture of continuous improvement. The role also values additional skills such as being a Strategic Thinker, Change Agent, Collaborative Leader, and Results-Oriented individual. Your ability to think strategically, drive change, build effective relationships, and focus on delivering results consistently will be key to success in this role. You may be assessed on various critical skills like risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. Your accountabilities will involve facilitating Agile Planning and Events, supporting planning execution, coaching cross-team Agile principles, mitigating risks, stakeholder management, championing Ways of Working, coordinating interlock and dependency management, optimizing flow, and tracking key metrics for continuous delivery improvement. This Senior Release Train Engineer position is based in Pune.,

As an employee in this exciting hybrid opportunity with a leading organization in Gurgaon (Badshahpur), your work schedule will include two days with a shift from 2:30 AM to 11:30 AM and three days with a shift from 7:00 AM to 4:00 PM. You will be based in Gurgaon and will be working in a hybrid mode. Your role will involve supporting recruitment events and assisting the team during knowledge transfer, focusing on driving performance metrics during and post-KT. You will also be responsible for studying and bridging gaps in Standard Operating Procedures (SOPs), conducting audits, data quality checks, and ensuring SOP governance for employee lifecycle operations. It will be essential to ensure robust Failure Mode and Effects Analysis (FMEA) and develop mitigation strategies. In this role, you will define and execute recruitment strategies that are aligned with business goals while driving continuous improvement. You will identify and implement process excellence opportunities and monitor quality assurance frameworks. Additionally, you will bring domain expertise to support new hire onboarding, conduct refresher sessions, and facilitate cross-training initiatives. It will be your responsibility to ensure compliance with hiring policies, data privacy regulations, and other regulatory standards to maintain operational integrity and adherence to best practices.,

As the National Fiber Operations Head (General Manager), you will be responsible for overseeing the operations, governance, and continuous improvement of Optical Fiber Cable (OFC) infrastructure across 3 lakh kilometers of own routes and 1.5 Lakhs associated IRU routes throughout India. This role demands expertise in O&M of Optical Fiber Communication networks. Lead the national Optical Fiber operations, ensuring robust governance and operational excellence across all operating circles. Supervise and manage OSP (Outside Plant) governance through Own team for existing OFC networks. Establish and enforce industry-standard practices for OSP network operations and maintenance. Develop and maintain comprehensive technical procedures, SOPs, and policy documentation. Evaluate and suggest improvement in existing fiber network architecture for performance improvement. Ensure all safety, security, and compliance standards are met by Own teams and Partners during operations. Create and maintain mitigation and restoration plans for emergencies or outages. Provide strategic guidance and training to teams and Partners on industry best practices. Opex optimization and control, NMT Performance monitoring and control, IRU and IP1 partner governance, Wireline Ops delivery (ISP) for B2B / Augmentations / planning tasks mobility / broadband, B2B -Wireline Service Assurance /performance. New tools /technologies evaluation induction. Field Ops processes strengthening/digitization inputs to process/digitization team. New Area creation, team dimensioning, resource hiring. Dark fiber Asset management, GIS updation process stitching/implementation, Tools and testers Preventive maintenance process and implementation. Key Skills and Competencies: - Strong leadership and team management across geographically dispersed teams. - In-depth technical knowledge of Optical Fiber Communication, OSP/ISP networks, and IRU models. - Proficiency in network operations, performance metrics, and documentation. - Familiarity with telecom compliance frameworks, safety protocols, and industry regulations. - Strong analytical and decision-making abilities with excellent communication skills. - Experience in third-party vendor management. - Ability to manage large-scale fiber operations across multiple telecom circles. Educational Qualifications: - Bachelors in Electronics & Telecommunications, Electrical Engineering, or related field. - Relevant industry certifications in Fiber Optic Communication, Project Management, or Network Operations (Preferred).,

As an Assistant Vice President - Corporate Client Servicing Manager at our organization, you will be responsible for managing operations within a specific business area. Your primary duties will include maintaining processes, implementing risk management initiatives, and ensuring compliance with relevant regulators. Your role will play a crucial part in supporting the bank's operations and ensuring efficiency in processes. To excel in this role, you should have experience in the following key areas: - Identifying trends and opportunities for improvement by analyzing operational data and performance metrics. - Managing operations within a business area to drive efficient processes, risk management, and compliance initiatives. - Collaborating with internal and external stakeholders to align business operations with the bank's objectives and SLAs. - Providing guidance, coaching, and support to operational professionals to enhance delivery quality. - Developing and monitoring Key Performance Indicators (KPIs) to measure operational effectiveness and identify areas for improvement. - Ensuring compliance with regulatory requirements and internal policies related to customer experience. - Creating a supportive environment for colleagues to provide feedback and actively encouraging open communication. - Managing attrition rates by implementing retention initiatives in collaboration with the HR team. Desirable skillsets that would be beneficial for this role include: - Experience in dealing with stakeholders at all levels. - Excellent communication skills, both verbal and written. - People-centric mindset, problem-solving abilities, results orientation, and customer focus. - Awareness of digital and technology advancements. In this position, you will be based out of Chennai and will be expected to lead a team, contribute to policy development, and drive operational effectiveness. Your role will involve collaborating closely with other functions and business divisions to achieve the organization's objectives. Whether you are a People Leader with leadership responsibilities or an individual contributor, you will be expected to demonstrate leadership behaviours that create an environment for colleagues to thrive and deliver excellent results. Your role may involve advising on complex issues, mitigating risks, and developing new policies and procedures to support the organization's control and governance agenda. All colleagues, including yourself, are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as embody the Barclays Mindset of Empower, Challenge, and Drive in all aspects of their work.,

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As the India IFM Lead for the client contract, you will be responsible for overseeing the overall contract delivery, ensuring client satisfaction, and achieving key performance indicators (KPIs) across India. You will lead the regional team in delivering exceptional integrated facilities management services to client in the Indian market. What your day-to-day will look like: Oversee and manage the delivery of IFM services for client across India Ensure high levels of client satisfaction through proactive communication and relationship management Monitor and drive achievement of contract KPIs Develop and implement strategies to improve operational efficiency and cost-effectiveness Lead and mentor the India IFM team Collaborate with global and regional stakeholders to ensure alignment with JLL's and client objectives Identify and pursue opportunities for contract growth and expansion in the Indian market Desired or preferred experience and technical skills: In-depth knowledge of IFM practices and trends in the Indian market Strong understanding of contract management and performance metrics Excellent leadership and team management skills Proven track record in client relationship management Proficiency in English and Hindi; knowledge of other Indian languages is a plus Experience with IFM software platforms (e.g., CAFM, CMMS) Familiarity with industry standards and regulations in India Required Skills and Experience: Bachelor's degree in Facilities Management, Business Administration, or related field; Master's degree preferred Minimum of 10 years of experience in facilities management, with at least 5 years in a leadership role Demonstrated success in managing large-scale IFM contracts in India Strong financial acumen and experience in budget management Location: Mumbai (specific location to be determined based on candidate and business needs, with travel across India) Job Tags: Integrated Facilities Management, Contract Management, Client Relations, India, Leadership

Role Overview We are looking for a Senior CRM Associate to lead lifecycle marketing initiatives across email, SMS, push notifications, and in-app channels. The ideal candidate will be data-driven, hands-on with campaign tools, and experienced in driving conversions, retention, and user engagement across the customer funnel. Key Responsibilities Own and execute end-to-end CRM campaigns (Email, SMS, WhatsApp, Push) across web and app platforms for the US and other key markets. Develop segment-wise customer journeys to target new, repeat, dormant, and high-value users using personalization and automation tools. Analyze campaign performance, generate insights, and recommend actions to improve open rates, CTRs, conversions , and retention. Coordinate closely with the Product, Content, Design, and Data Science teams to localize and optimize communication strategies. Collaborate with the Revenue Management and Ops teams to align CRM efforts with pricing, availability, and demand trends. Monitor customer cohorts and funnel behavior to identify churn risks, drive reactivation, and improve LTV. Test and implement A/B experiments on subject lines, creatives, frequency, and personalization logic to improve performance. Work closely with marketing tech teams to improve CRM infrastructure , tool capabilities, and reporting dashboards

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: Qualcomms Audio Systems and R&D team is seeking a talented and highly motivated engineer specializing in the implementation and tuning of Digital Signal Processing (DSP) algorithms and Machine Learning (ML) models for next-generation in-vehicle audio experiences. This role involves hands-on development, integration, evaluation, and optimization of advanced audio algorithms on Snapdragon platforms. The role involves tuning to improve objective and subjective audio quality KPIs. Key Responsibilities: Design, develop, and optimize DSP algorithms for automotive audio applications (e.g., noise reduction, echo cancellation, audio enhancement, Zonal Voice etc.). Implement and tune Machine Learning models and audio signal processing modules. Integrate audio algorithms into embedded platforms, ensuring real-time performance and robustness. Use ACQUA, Audio Precision, and other analyzers to objectively assess and tune audio quality and contribute to subjective listening evaluations. Collaborate with cross-functional teams (hardware, software, systems) for algorithm integration and productization. Perform root cause analysis and debugging of audio system issues, proposing and implementing effective solutions. Document all stages of development, from requirements, specification to implementation and test reports. Stay up to date with the latest advancements in audio DSP, ML, and automotive compliance and standards, and contribute innovative ideas to the team. Requirements: Strong programming experience in Embedded C, real-time DSP Basic understanding of Python and ML Proven experience with DSP algorithm design and implementation for audio applications. Hands-on experience working with ACQUA, Audio Precision, or similar audio analysis and measurement tools. Experience training, and tuning ML models for audio signal processing is highly desirable. Solid understanding of audio performance metrics and evaluation methodologies. Experience working in embedded and/or automotive environments is a plus. Excellent problem-solving and communication skills. Ability to work independently and in teams across functions and locations. Minimum Qualifications Masters or PhD in Electronics and Communication, or Electrical Engineering, Computer Science (with Signal Processing course work or experience ), or a related field (or equivalent work experience). Preferred Skills: Knowledge of automotive infotainment systems and their audio stack. Familiarity with automotive standards Familiarity with Qualcomm SDKs and tools Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: WFM (Ops). Experience: >10 YEARS. >

YOUR ROLE In this role you will play a key role in Deliver key insights from corporate data sources to support planning and operations of the Sourcing, Procurement, and Third Party Risk teams, which sits within the Finance organization. Develop reports and dashboard tools to visualize data for rapid and clear understanding and communication. Work with business partners to understand data requirements and implement processes for ensuring data integrity. Role Objectives Create effective data visualizations / dashboards utilizing Power BI Employ understanding of statistical modeling and analysis frameworks to gain key insights from collected data and support development of predictive data models Perform initial clean-up and classification of datasets, apply transformations to ensure compliance with data dictionaries, source missing data, and trace origin of any data quality issues. YOUR PROFILE WHAT YOU"LL LOVE ABOUT WORKING HERE Maintain and run queries against corporate data sets to answer key business questions. Support exploratory analysis of existing data to uncover new trends and insights. Troubleshoot issues with reports and dashboards to enable continuous monitoring of important business performance metrics and support effective visualization of data. Work with Sourcing, Procurement, and Risk leadership and other business teams to develop key data questions and performance metrics. Establish position as a resource to colleagues for advice on all aspects of data utilization, including capture, analysis, reporting, and prediction. Assist in delivering advice to business partners on data capture requirements for analysis and on the creation of metrics to capture performance insights.

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. Additional Job Elements: Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the FC and around area with great frequency; facilities are over a quarter mile in length Continual standing and/or walking Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Additional Job Elements: Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the FC and around area with great frequency; facilities are over a quarter mile in length Continual standing and/or walking Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities : You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience