1641 Performance Metrics Jobs - Page 42

We are seeking an experienced BPO Quality Manager to oversee our quality assurance processes. The ideal candidate will have a strong background in managing quality in BPO operations, ensuring that our service meets the highest standards. Responsibilities Develop and implement quality assurance strategies and processes for BPO operations. Monitor and evaluate agent performance through call monitoring and customer feedback. Conduct regular audits of quality processes and recommend improvements. Train and mentor team members on quality standards and best practices. Collaborate with management to set quality goals and objectives for the team. Analyze quality data and prepare reports for manageme...

We are seeking a dynamic and experienced BPO Trainer/Soft Skills Trainer to join our team in India. The ideal candidate will have a strong background in training and development, specifically in the BPO industry, and will be responsible for enhancing the soft skills of our employees to ensure excellent customer service and effective communication. Responsibilities Develop and deliver training programs for BPO employees focusing on soft skills such as communication, teamwork, and customer service. Conduct assessments and evaluations to measure the effectiveness of training programs. Create training materials and documentation to support learning. Provide ongoing support and coaching to employ...

We are seeking a Process Trainer to join our team in India. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employee skills and knowledge in process-related tasks. The Process Trainer will ensure that employees are equipped with the necessary tools and techniques to perform their roles efficiently. Responsibilities Design and deliver training programs for new and existing employees. Evaluate training needs through surveys, interviews, and consultations with managers. Develop training materials such as manuals, handouts, and multimedia presentations. Conduct training sessions using a variety of instructional techniques and formats,...

We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...

We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...

We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...

We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...

We are seeking a Process Trainer to join our team in India. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employee skills and knowledge in process-related tasks. The Process Trainer will ensure that employees are equipped with the necessary tools and techniques to perform their roles efficiently. Responsibilities Design and deliver training programs for new and existing employees. Evaluate training needs through surveys, interviews, and consultations with managers. Develop training materials such as manuals, handouts, and multimedia presentations. Conduct training sessions using a variety of instructional techniques and formats,...

Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...

Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...

Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...

We are seeking a Process Trainer to join our team in India. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employee skills and knowledge in process-related tasks. The Process Trainer will ensure that employees are equipped with the necessary tools and techniques to perform their roles efficiently. Responsibilities Design and deliver training programs for new and existing employees. Evaluate training needs through surveys, interviews, and consultations with managers. Develop training materials such as manuals, handouts, and multimedia presentations. Conduct training sessions using a variety of instructional techniques and formats,...

We are seeking a Process Trainer to join our team in India. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employee skills and knowledge in process-related tasks. The Process Trainer will ensure that employees are equipped with the necessary tools and techniques to perform their roles efficiently. Responsibilities Design and deliver training programs for new and existing employees. Evaluate training needs through surveys, interviews, and consultations with managers. Develop training materials such as manuals, handouts, and multimedia presentations. Conduct training sessions using a variety of instructional techniques and formats,...

The BPO Assistant Manager Quality will be responsible for overseeing the quality assurance processes within the BPO team, ensuring that service levels are met and exceeded. This role requires a strong focus on continuous improvement and the ability to effectively manage a team. Responsibilities Monitor and evaluate call quality and customer interactions to ensure compliance with company standards. Develop and implement quality assurance processes and methodologies to improve customer service. Provide feedback and coaching to team members to enhance performance and quality. Conduct regular quality audits and prepare reports to identify trends and areas for improvement. Collaborate with manage...

The BPO Assistant Manager Quality will be responsible for overseeing the quality assurance processes within the BPO team, ensuring that service levels are met and exceeded. This role requires a strong focus on continuous improvement and the ability to effectively manage a team. Responsibilities Monitor and evaluate call quality and customer interactions to ensure compliance with company standards. Develop and implement quality assurance processes and methodologies to improve customer service. Provide feedback and coaching to team members to enhance performance and quality. Conduct regular quality audits and prepare reports to identify trends and areas for improvement. Collaborate with manage...

We are seeking a Process Trainer to join our team in India. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employee skills and knowledge in process-related tasks. The Process Trainer will ensure that employees are equipped with the necessary tools and techniques to perform their roles efficiently. Responsibilities Design and deliver training programs for new and existing employees. Evaluate training needs through surveys, interviews, and consultations with managers. Develop training materials such as manuals, handouts, and multimedia presentations. Conduct training sessions using a variety of instructional techniques and formats,...

The BPO Assistant Manager will oversee the operations of the business process outsourcing team, ensuring that the team meets performance targets and maintains high-quality service standards. Responsibilities Assist in managing day-to-day operations of the BPO team Ensure that service level agreements (SLAs) are met Monitor and evaluate team performance and provide coaching Implement process improvements to enhance efficiency Collaborate with other departments to resolve issues and optimize workflows Prepare and present performance reports to upper management Conduct training sessions for new hires and ongoing training for existing staff Handle escalated customer queries and complaints effect...

The BPO Assistant Manager will oversee the operations of the business process outsourcing team, ensuring that the team meets performance targets and maintains high-quality service standards. Responsibilities Assist in managing day-to-day operations of the BPO team Ensure that service level agreements (SLAs) are met Monitor and evaluate team performance and provide coaching Implement process improvements to enhance efficiency Collaborate with other departments to resolve issues and optimize workflows Prepare and present performance reports to upper management Conduct training sessions for new hires and ongoing training for existing staff Handle escalated customer queries and complaints effect...

Description We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company polici...

As a senior manager of the network operations team in India, you will lead a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. Your team's responsibilities include monitoring and managing the physical network infrastructure across all data centers and regions to ensure high service availability, meeting business needs, service level agreements (SLAs), and ensuring customer satisfaction and service excellence. The ideal candidate for this position will have experience in leading and managing network engineers in a large organization. You should be able to collaborate effectively with cross-functional teams, including network enginee...

Job Description : Research and identify new advertising opportunities to meet the company's goals. Analyze performance data to detect trends and improve campaign effectiveness. Monitor competitor activities and identify new strategies affecting business objectives. Execute advertising campaigns across multiple channels such as search engines, social media, and mobile devices. Collaborate with other departments (sales, leads generation) to ensure campaigns align with broader objectives. Create and manage landing pages and use conversion tracking tools like Google Analytics to measure effectiveness. Generate reports on campaign results, providing insights and recommendations for future strateg...

Description We are looking for an enthusiastic HR Fresher to join our team. This is an entry-level position suitable for fresh graduates who are eager to start their career in Human Resources. Responsibilities Assist in the recruitment process by screening resumes and scheduling interviews Support the onboarding process for new hires Maintain employee records and HR databases Help in organizing employee training and development programs Assist in managing employee engagement activities Support the HR team in compliance and regulatory reporting Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field Strong communication and interpersonal ski...

You will be responsible for leading and managing the Customer Experience site, encompassing voice, chat, email, and digital channels to ensure seamless and consistent service delivery at scale. Your role will involve inspiring, coaching, and developing Customer Experience Managers, Team Leaders, and Associates to cultivate a high-performance and highly engaged site culture. As part of your duties, you will be required to drive execution against key Customer Experience performance metrics such as FCR, CSAT, NPS, AHT, Quality, and Productivity, aligning them with MEISA goals. Furthermore, you will play a pivotal role in implementing and embedding Global Customer Experience standards across all...

As a team leader or supervisor, you will be responsible for overseeing a team and ensuring that performance metrics are met. Your role will require good PC skills, with a focus on MS Excel, along with excellent communication and leadership abilities. Organizational and time-management skills will be essential, as well as the ability to make decisions effectively. A degree in Management or training in team leading will be advantageous for this position. This is a full-time, permanent position suitable for both experienced individuals and fresher candidates. The benefits provided include health insurance, paid sick time, and a Provident Fund. The work location for this role is in person.,

As a Quality Assurance Specialist in the healthcare industry, your main responsibility is to evaluate voice and chat interactions regarding patient inquiries, appointment scheduling, insurance claims, billing, and medical service coordination. It is crucial to ensure that these interactions comply with HIPAA regulations or local healthcare guidelines such as QCHP/HAAD for data confidentiality. You will utilize QA scorecards to meticulously audit agent conversations, identifying areas for improvement, training needs, and knowledge gaps. Your role also involves delivering constructive feedback to agents and conducting coaching sessions with team leads. Tracking performance metrics, preparing q...