1641 Performance Metrics Jobs - Page 35

As a Digital Marketing Manager, you will be responsible for ensuring the proper functioning of social media platforms and tools used for posting, engagement, and analysis. You will also be in charge of maintaining and optimizing digital advertising platforms and related tools. Your role will involve implementing, maintaining, and troubleshooting various digital marketing tools and technologies to enhance overall marketing performance. In this position, you will play a crucial role in planning, executing, and optimizing digital marketing campaigns across various platforms such as social media, search engines, email, and websites. Your primary focus will be on analyzing data, monitoring perfor...

The Operations Manager is responsible for overseeing the day-to-day operations of the organization to ensure efficiency, productivity, and alignment with strategic goals. You will be managing teams, streamlining processes, optimizing resources, and maintaining quality and compliance standards across departments. Required Skills and Qualifications: - Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred). - 3+ years of proven experience in operations management or a similar role. - Strong leadership, organizational, and interpersonal skills. - Excellent problem-solving and decision-making abilities. - Proficient in MS Office and operational manag...

As a successful candidate for this role, you will be responsible for developing and implementing strategic plans to enhance efficiency and service delivery in administrative and logistical operations. You will oversee the daily administrative functions, office management, and logistics to ensure smooth operations. Managing resource allocation, budget planning, and performance metrics related to administration and logistics will be crucial aspects of your role. Collaborating with various departments to align operational initiatives and strategies will be essential. You will establish and enforce policies and procedures related to administrative functions and logistics management. Monitoring s...

As a candidate for the position, you will be responsible for monitoring daily work allocations to ensure timely task completion with high levels of accuracy and quality. You will review and manage productivity and quality reports, taking corrective actions when necessary to meet performance standards. Collaboration with cross-functional teams and stakeholders to address operational challenges and drive transition initiatives for new processes or systems will be a key aspect of your role, ensuring seamless integration and minimal disruption. Conducting regular team meetings, one-on-one sessions, and performance feedback discussions will be essential for fostering a high-performing team enviro...

As a Product Manager, you will play a crucial role in shaping and delivering innovative products that align with business goals and customer needs. Your responsibilities include defining and driving the product vision, strategy, and roadmap based on market research, customer feedback, and business objectives. You will work closely with stakeholders to gather product requirements, create detailed documentation such as PRDs, SRS, BRD, and FRD, and collaborate with engineering, design, marketing, and sales teams to ensure seamless product development and successful launches. Additionally, you will conduct market research and competitive analysis to identify trends and opportunities for product ...

About noon Join noon, the region's leading consumer commerce platform that has been expanding rapidly since its launch in Saudi Arabia and the UAE in December 2017, followed by Egypt in February 2019. At noon, we believe in continuous innovation and growth, with our ecosystem now including marketplaces for food delivery, quick-commerce, fintech, and fashion. Our mission is simple - to ring every doorbell, every day. What you'll do Join Team noon, a group of highly motivated individuals who are driving major missions forward with speed and agility. We are seeking individuals who thrive in a fast-paced, high-energy environment where creativity and analytical problem-solving skills are valued. ...

As the Director of Product, you will be responsible for defining and executing the product strategy to drive innovation and differentiation in the supply chain analytics space. You will lead a team of product managers and collaborate with cross-functional teams to deliver analytics solutions that empower clients to optimize their supply chain operations. Your key responsibilities will include developing and executing a comprehensive product strategy aligned with the company's mission, managing the product roadmap based on market needs and customer feedback, and leading and mentoring a team of product managers to ensure successful product launches. You will also conduct market research, build...

Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. The Opportunity | Director, Operations - Ecommerce As an Operations Le...

As an Inbound Sales Associate for the UK Inbound Sales Process, you will be responsible for converting incoming inquiries and leads into sales opportunities. You will be the primary point of contact for potential customers who reach out via phone, email, or chat channels. Your main focus will be to engage with these prospects, understand their needs, and effectively present our products or services to meet their requirements. This role demands strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced sales environment. You will handle inbound sales inquiries promptly and professionally, providing exceptional service to every customer interaction. By ...

Job description Role: Team Lead International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 12 years in a team lead/supervisory role What Youll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and ensure KPIs are met. Conduct regular call quality checks and provide coaching. Manage day-to-day operations and handle escalations. Prepare performance reports and drive process improvements. Collaborate with training teams to upskill your team members. What Were Looking For: Graduate with 5+ years of BPO/contact center experience . Proven experience as ...

Were looking for a Campaign & Retention Manager to join our growth team and play a pivotal role in shaping the customer journey for one of the fastest-growing healthtech brands. About the Role As a key member of the marketing team, youll lead the design and execution of targeted lifecycle campaigns across email, SMS, push, WhatsApp, and in-app channels focused on improving engagement, retention, and repeat purchases. Your insights will power smarter segmentation, meaningful personalization, and stronger long-term customer relationships. What You&aposll Be Doing Build and execute end-to-end CRM campaigns across all lifecycle stages Drive retention, repeat purchases, and loyalty through target...

About The Role Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of...

About The Role Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of...

About The Role Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of...

About The Role Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scop...

About The Role Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scop...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and ...

Key Responsibilities: Financial Planning & Analysis (FP&A): - preparation and review of annual budgets, quarterly forecasts, and long-term financial plans. - Conduct variance analysis to monitor performance against budgets and forecasts, providing actionable insights. - Prepare and present weekly/monthly management reports, including cost-benefit analyses, productivity metrics, and P&L reviews. - Build and maintain financial models to project business scenarios and assess risk and return profiles. Business Partnership & Stakeholder Management: - Work closely with business heads and cross-functional teams to prepare business P&Ls and align on financial objectives. - Act as a strategic partner...

Core Responsibilities: Service Delivery Management: Overseeing the day-to-day operations of service delivery processes, ensuring they are efficient and effective. Quality Assurance: Monitoring service quality, identifying areas for improvement, and implementing strategies to enhance the service experience. Problem Solving: Identifying and resolving service delivery issues, ensuring that problems are addressed promptly and effectively. Stakeholder Management: Collaborating with internal and external stakeholders, such as customers, team members, and other departments, to ensure effective communication and coordination. Performance Tracking: Monitoring service delivery performance metrics, ide...

Description We are seeking an experienced State Head of Sales to lead our sales efforts in India. The ideal candidate will have a strong background in sales management, demonstrating a history of achieving sales targets and leading high-performing teams. Responsibilities Develop and implement strategic sales plans to achieve company targets. Lead and manage the sales team across the state to ensure high performance and achievement of sales goals. Analyze market trends and competitor activity to identify opportunities for growth. Build and maintain strong relationships with key clients and stakeholders. Prepare sales forecasts and budgets, and report on sales performance metrics. Conduct regu...

We are looking for a detail-oriented and analytical Industrial Engineer to design, develop, and optimize systems and processes that enhance efficiency, reduce waste, and boost productivity. You will be required to apply engineering principles, data analysis, and lean methodologies to elevate operational performance throughout the organization. Your responsibilities will include analyzing current production and operational processes to pinpoint inefficiencies and areas for enhancement. You will design and deploy systems to streamline workflow, cut costs, and enhance quality. Utilizing time studies, simulations, and process mapping, you will assess and refine production methods. Collaboration ...

You will be joining Absurd Media, a creative powerhouse established in 2024 by two visionary brothers. Specializing in crafting cinematic content that leaves a lasting impact, the company is known for delivering stunning visuals and compelling narratives for brands and individuals. With a commitment to excellence and a keen eye for detail, Absurd Media is focused on pushing boundaries and redefining possibilities within the content creation industry. Your role as a full-time Meta Ads Specialist will be based in Ludhiana. In this position, you will be tasked with creating, managing, and optimizing Meta ad campaigns across various platforms. Your responsibilities will include developing ad str...

The Front line Support Manager plays a pivotal role in ensuring the seamless operation of customer support activities. You will be supervising and leading a team of frontline support representatives who interact directly with customers to address inquiries, troubleshoot issues, and provide exceptional service. Your responsibilities will include maintaining high-quality customer interactions, optimizing processes, and fostering a positive team environment. In this role, you will: - Supervise, train, and mentor a team of frontline support representatives, setting clear performance expectations and providing regular feedback to team members. Motivate and engage the team to achieve performance t...

You will drive and achieve targets on a region-wide scale for the retail liabilities business. You will provide essential infrastructure in coordination with the bank to support local-level Feet on Street (FOS) employees. Monitoring the overall performance of the FOS structure associated with the retail liability vertical and managing performance effectively is a key aspect of your role. You will liaise with the Head of Liabilities Business, Team Leaders, and Banks Retail Liabilities officials to ensure smooth coordination of FOS activities. It is essential to ensure the optimal allocation of budgeted resources at all times. Maintaining productivity targets as allocated by the business unit ...

Developer Tools Engineer - Agent IDE Role Overview As a Developer Tools Engineer, you will be at the forefront of enabling seamless developer experiences by building and refining our agent IDE platform. You will design and implement innovative SDKs, CLIs, and IDE extensions, empowering developers with robust debugging and observability features while enhancing every aspect of their workflow. Key Responsibilities Build SDKs, CLIs, and IDE extensions that form the agent IDE. Implement time-travel debugging capabilities, enabling developers to replay and inspect agent runs. Develop evaluation frameworks that capture performance metrics and regression scenarios for agents. Design and implement o...