465 Performance Metrics Jobs - Page 16

Description We are seeking a dynamic Influencer Marketing Specialist to join our team in India. The ideal candidate will have 1-3 years of experience in influencer marketing, with a passion for building relationships and driving brand awareness through creative partnerships. Responsibilities Develop and execute influencer marketing campaigns to promote our brand and products. Identify and engage with potential influencers that align with our brand values and target audience. Analyze campaign performance and provide insights to optimize future influencer partnerships. Collaborate with cross-functional teams including marketing, product, and design to ensure cohesive branding and messaging. Negotiate contracts and manage relationships with influencers to ensure successful partnerships. Skills and Qualifications 1-3 years of experience in influencer marketing or related fields. Strong understanding of social media platforms and their respective audiences. Excellent communication and negotiation skills. Proficiency in data analysis and reporting tools to measure campaign success. Creative mindset with the ability to think outside the box and develop unique campaigns.

Description The Deputy Manager will play a crucial role in supporting the management team, overseeing daily operations, and ensuring that the team meets its objectives. This position requires a proactive individual who can lead and motivate others while also being detail-oriented and analytical. Responsibilities Assist the Manager in daily operations and decision-making processes. Support the team in achieving targets and goals. Monitor and evaluate team performance and provide feedback. Prepare and present reports to management on team progress. Ensure compliance with company policies and procedures. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 3-8 years of experience in a managerial or supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and project management software. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution abilities.

Diensten Tech Limited is looking for Senior Associate Operations to join our dynamic team and embark on a rewarding career journey An Associate - Operations is responsible for supporting and improving the day-to-day operational activities of a company They may perform tasks such as managing schedules, coordinating with internal teams and external vendors, monitoring and reporting on performance metrics, and implementing process improvements The ultimate goal of an Associate - Operations is to ensure the efficient and effective functioning of operations to meet the company's goals The ideal candidate should have strong organizational, problem-solving, and communication skills, as well as the ability to work well under pressure

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - IT Support Center Responsibilities . Act as an escalation point for unresolved or escalated calls . Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles . Periodic reporting to senior management and represent Service Desk during reviews/meetings. . Ensure staff take ownership of user problems and be proactive when dealing with user issues. . Allocate more complex calls to the relevant IT Support members. . Arrange for external technical support where problems cannot be resolved in house. . Ensuring knowledge management systems and documentation are kept up to date . Contribute to and comply with the Quality System and the IT Operations Manual. . Track and report statistics to management on a periodic basis, or as requested. . Identify and own Users training requirements. . Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents. . Increase the Availability of self-service capability, such as through providing self-service articles and help documentation for common issues across Service Desks. Qualifications we seek in you! Minimum Qualifications / Skills . Must have a technology and service desk background . Graduate in any stream . ITIL certification . Multitasking skills. . Ability to pay attention to detail. Preferred Qualifications/ Skills . Proven work experience as operations supervisor . In-depth knowledge of performance metrics . Good PC skills, especially MS Excel . Excellent communication and leadership skills . Organizational and time-management skills . Excellent written and verbal skills . Experience/understanding of ITIL methodology . The ability to multitask across multiple incidents . . Understanding of SLAs and KPIs . Experience of working in complex, high pressured environments within a 24-hour service structure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Senior Manager - Sell Head (Large Appliances Refrigerators & Washing Machines) Location: Bangalore Experience: 6+ years (preferably in appliances, consumer durables, e-commerce, retail, or FMCG) Job Description: We are looking for a strategic and data-driven Senior Manager to lead the Sell team for the Large Appliances category, focusing on Refrigerators and Washing Machines . This role demands complete ownership of the categorys P&L, demand forecasting, driving growth levers, and working with key internal and external stakeholders to scale the business. Key Responsibilities: Own short- and long-term demand planning for Ref & Wash category Drive P&L performance and ensure targets are met for both refrigerators and washing machines Identify growth opportunities, consumer trends, and work with brands & OEMs to shape category roadmap Track performance metrics and take corrective actions to close gaps Collaborate with Buy teams, Marketing, Planning, and external partners Lead seasonal and Tier 1 event strategy (Big Billion Days, etc.) Education: MBA/PGDM from a reputed institute (preferred) Bachelor’s degree in Engineering, Business, Economics, or relevant field Key Skills: Large Appliances, Refrigerators, Washing Machines, P&L Management, Category Strategy, Demand Forecasting, OEM Collaboration, Consumer Durables, Buy Planning, Growth Strategy, Stakeholder Management, Negotiation, Analytics, Market Trends, Strategic Planning, E-commerce

Description We are seeking an experienced and motivated Team Leader II Domestic to join our dynamic team. The ideal candidate will have 1-2 years of experience in a supervisory role and will be responsible for leading a team to achieve operational excellence. The Team Leader will play a crucial role in developing team capabilities, driving performance, and ensuring that the team meets its goals. Responsibilities Oversee daily operations and ensure team performance meets company standards. Develop and implement strategies to improve team efficiency and productivity. Conduct regular team meetings to provide updates and gather feedback. Provide training and support to team members to enhance their skills and knowledge. Monitor and analyze team metrics to identify areas for improvement. Collaborate with other departments to ensure alignment of goals and objectives. Prepare reports for management on team performance and progress. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 1-2 years of experience in a team leadership or supervisory role. Strong understanding of operational processes and performance metrics. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools. Excellent communication and interpersonal skills to manage team dynamics. Ability to analyze data and make informed decisions based on metrics. Strong problem-solving skills and ability to handle conflicts effectively.

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

To oversee security operations across multiple locations or areas, ensuring that all security protocols, policies, and procedures are being followed. Outsourced Manpower Deployment as per Site Requirement - Ensure that adequate Security & BMS / SOC staff are deployed as per the site requirement and there are no security lapses leading to shortfall of manpower whatsoever (any concerns such as non-performance by vendor to be highlighted promptly). Training as per the defined in PSARA & its frequency to be imparted by vendor and proper records to be submitted by vendor along with proper cover letters & attendance sheet. Compliance documents such as Bio Data, Antecedent Report, Police Verification, Certificate, Aadhar Colour Copy, Affidavit (n case of Outstation candidates) to be filed as appropriate and kept ready for Audits. Daily/Regular Check of Attendance Records of 3rd Party staff and to have it maintained in a tracker such that monthly man-days reconciliation between us TP & Vendor is aligned. To ensure that all Material Movement both Inward & Outward happens only as per the defined process of the organisation and reconciliation of the assets that have not been received have to be shared over email for Records. Inventory Management of Visitor Pass, Temporary ID Badges, Exception Badges to be performed periodically Monthly & records to be retained. Authorisation Matrix to be created for Gate pass Movement along with Sample signatures such that Security team validates the same and followed by email process (No verbal approvals to be entertained). Monitor and review the effectiveness of security measures, adjusting strategies as necessary to mitigate risks and improve security coverage. Liason with Local Authorities such as Fire, Ambulance, Labour, Legal, Police etc as & when the situation demands. To have better knowledge on ISO & NBC Standards along with Project Knowledge of Safety & Security Systems. To coordinate with LL or SEZ Officers on a regular basis and to have better rapport with them. Ensure the proper functioning of security systems (e.g., CCTV, access control, alarms) across the area under management. To have a periodic review of the site operations with both vendor and Security Leadership team.

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision

Description We are seeking a dynamic and results-oriented Regional Business Head to oversee our operations in India. The ideal candidate will be responsible for driving growth and managing our regional sales team to achieve business objectives. Responsibilities Develop and implement regional business strategies to achieve company goals. Manage and lead the regional sales team, providing guidance and support. Analyze market trends and customer needs to identify new business opportunities. Establish and maintain relationships with key clients and stakeholders. Monitor and report on regional performance against targets and KPIs. Collaborate with cross-functional teams to enhance product offerings and customer satisfaction. Conduct regular market research to stay ahead of industry trends. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 3-7 years of experience in a business development or sales role, preferably in a regional capacity. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and market research techniques. Ability to develop strategic plans and execute them effectively. Strong negotiation and relationship-building skills. Understanding of financial metrics and business acumen.

We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence. Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions,Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix etc. We understands customer needs and identifies, integrates and supports high quality, low cost IT Solutions with speed, flexibility and an attitude of sewa. Also, check out www.teamcomputers.com for more information about us.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Manager - Transitio ns In this role, you will be dealing with Practice SME&rsquos, Operations Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams. The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms%27 success. Responsibilities Develop an understanding of the E2E solution and value being proposed Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices Understand G&rsquos Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with client&rsquos expectations Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live) Foresee, assess, communicate, and mitigate project & process risks to impacted parties Qualifications we seek in you! Minimum Qualifications Postgraduate/Graduate Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification Project management / active Transitions experience Exposure to project management tools and technologies familiarity with any of the major ERP platforms ( e.g., SAP or Oracle) Relevant experience in consulting and organizational change Digital Pseudo Native: Build a Digital Mindset Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations Controller of &lsquoE2E Transition Costs: Be accountable for Transition Costs &lsquoGlobal Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions Preferred Qualifications /Skills Experience or exposure on digital deployment or projects Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering Provide inputs for Transformation Focused with E2E view of the proposed solution Proficient in leading the project set up through to delivery new capabilities, and closure for all deals Excellent interpersonal skills Proficient in MS Office Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Hiro shop is looking for Social Media Content Creator ( Lower parel, Mumbai ) to join our dynamic team and embark on a rewarding career journey. Develop and create engaging social media content across various platforms. Collaborate with the marketing team to align content with brand strategy and campaign goals. Monitor social media trends, audience engagement, and platform algorithms to optimize content performance. Schedule and publish content, ensuring consistency and timeliness. Analyze content performance metrics and provide insights for continuous improvement. Stay updated with the latest social media trends, tools, and best practices.

to manage & monitor costings, budgeting & financial control at plant & branch. The ideal one will have a key role in cost optimisation, variance analysis to have efficient operation and profitability. manage production & consumption data.

SBI-SG GLOBAL SECURITIES SERVICES PRIVATE LIMITED is looking for Assistant Manager - Operation, Support & Quality to join our dynamic team and embark on a rewarding career journey Oversee and manage the day-to-day operations functions Develop and implement operational policies and procedures to ensure consistent and efficient processes Monitor and evaluate performance metrics to identify areas for improvement Manage budgets and resources to ensure cost-effectiveness and profitability Lead and motivate cross-functional teams to meet organizational goals and objectives Collaborate with senior management to develop and implement strategic plans Identify and implement process improvements to increase efficiency and productivity Resolve any operational issues that arise Excellent time-management, problem-solving and decision-making skills Strong financial and budgeting skills Strong Leadership and communication skills Candidates should have hands on SQL,VBA, Macros, etc.

Key Responsibilities: Drive Project Sales , Direct Sales , and B2B Sales within the fire protection and construction sectors. Build and maintain strong relationships with architectural firms , contractors, and consultants. Identify business opportunities and generate leads in the construction and infrastructure space. Collaborate with internal teams to ensure timely execution and client satisfaction. Provide regular sales forecasts, reports, and market insights to management. Mandatory Key Skills: Project Sales Direct Sales B2B Sales Fire Protection Systems Construction Industry Knowledge Preferred Qualifications: Experience working with architect firms or in the fire safety domain. Strong communication and negotiation skills. Ability to work independently and handle multiple clients/projects.

Operations Manager, Voice Process Summary of essential job functions Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget. Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget.

We are looking for a highly motivated and experienced professional to join our team as a Regional Asset Disposal - MF specialist in Equitas Small Finance Bank Ltd. The ideal candidate will have 0-13 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee asset disposal processes across multiple locations. Develop and implement strategies to enhance asset disposal efficiency and effectiveness. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities for growth. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and report on asset disposal performance metrics to senior management. Job Strong understanding of asset disposal principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in financial analysis and problem-solving. Strong leadership and team management skills. Experience working in the BFSI industry is preferred.

We are looking for a skilled professional with 8 to 13 years of experience to join our team as a Service Operations Manager in the BFSI industry. The ideal candidate will have a strong background in managing services and operations, with excellent leadership and communication skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate teams to achieve operational excellence and meet targets. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 8 years of experience in a similar role within the BFSI industry. Strong knowledge of banking operations, regulations, and industry trends. Excellent leadership, communication, and interpersonal skills. Ability to analyze data, identify patterns, and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams.

Spanco is looking for Marketing Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing strategies for the organization. Monitor and report on marketing performance metrics. Conduct market research and analysis to support decision-making. Collaborate with cross-functional teams on marketing projects. Prepare marketing reports and documentation.

Designation Service Delivery Manager Experience Minimum 8-10 Years Notice period Immediate joiner Location Prabhadevi (Mumbai) Work model Work from Office Working days 6 Days Major Skillset Experience in Manage Services, Service Delivery Management & Transition Management & Governance. 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations. Interested candidates share your cv to mail - [HIDDEN TEXT] For regular job updates kindly join our company LinkedIn group. https://www.linkedin.com/groups/14581025/

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Description We are seeking a dynamic HR/Admin Executive to join our remote team in India. This entry-level position is ideal for freshers who are enthusiastic about building a career in human resources and administration. The selected candidate will be instrumental in managing daily HR operations, maintaining a positive work culture, and ensuring all internal processes are well-documented and effectively implemented. Responsibilities Document internal processes and update workplace policies as needed. Assist in the hiring of interns and full-time employees by posting jobs, shortlisting candidates, and scheduling interviews. Maintain comprehensive employee records and HR documentation. Ensure a positive and inclusive work culture through consistent engagement initiatives. Support performance appraisal processes and maintain related documentation. Monitor employee satisfaction and provide assistance in addressing concerns. Help employees with career development planning and coordinate training programs. Foster strong employee relations and serve as a point of contact for HR-related queries. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Strong organizational and documentation skills. Excellent written and verbal communication. Proficient in MS Office tools (Word, Excel, PowerPoint); familiarity with any HR tools will be a plus. Ability to handle confidential information with integrity and professionalism. Strong interpersonal skills with a proactive and collaborative mindset. Prior HR internship or experience will be considered an added advantage. Job Details Job Title: HR/Admin Executive Location: Remote Work Hours: 10:00 AM 5:00 PM IST Experience: Fresher (Experience in HR will be a plus)

> Role Purpose The purpose of this role is to increase revenue, maximize process efficiency cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 10 YEARS.