465 Performance Metrics Jobs - Page 15

Job Title: Sale Roles Job Description: We are looking for a dynamic and experienced Sales Consultant to join our team, specializing in personalized hair loss treatment solutions. This role involves building strong relationships with clients and offering tailored advice based on factors such as facial features, age, profession, personality, and individual goals. Key Responsibilities: Conduct in-depth hair assessments to identify the stage of hair loss. Educate clients on the causes and available solutions for hair loss through personalized counseling. Understand each client's expectations and recommend appropriate procedures and products using visual aids to set realistic goals. Set and track daily consultation and revenue targets, regularly reviewing performance against objectives. Drive studio growth by achieving monthly revenue targets. Embrace an entrepreneurial mindset and work collaboratively as a strategic business partner to achieve shared success. Qualifications and Skills: Bachelor's degree is required. Preferred age: 32 years and above. Minimum of 6 years experience in a sales role. Proven track record of consistently meeting or exceeding revenue targets. Excellent verbal and written communication skills. Strong organizational and time management abilities. Consultative, one-on-one sales approach with a client-first mindset. Experience engaging with high-net-worth individuals (HNIs) through in-person consultations. This role offers a unique opportunity to make a meaningful impact on clients confidence and well-being while contributing to the studio's growth and success.

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong analytical skills with proficiency in data manipulation and reporting tools- Expertise in sales performance metrics, incentive plan design, and compensation methodologies- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders- Proven leadership abilities to manage and motivate a team- Experience with CRM systems and incentive compensation software- Financial acumen and understanding of budgeting and forecasting- Bachelor s degree in Business Administration, Finance, or a related field """"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills""Varisense, Anaplan, Calidus" Roles and Responsibilities: """An """"Incentives Management Team Lead"""" is responsible for overseeing the design, implementation, and ongoing management of incentive programs within an organization, leading a team to ensure accurate calculations, timely payouts, and alignment with business goals, while collaborating with cross-functional teams to optimize incentive strategies and compliance with relevant regulations; key duties include developing incentive plans, analyzing performance data, resolving disputes, and driving process improvements to maximize program effectiveness. Key Responsibilities:Incentive Plan Design & Development:Collaborate with sales, marketing, and HR to design and implement incentive plans aligned with business objectives and performance metrics. Develop complex incentive structures, including quota setting, target calculations, and payout formulas. Ensure clear communication of incentive plans to all eligible employees. Data Analysis & Reporting:Analyze sales performance data to assess the effectiveness of incentive programs and identify areas for improvement. Generate comprehensive reports on incentive payouts, sales trends, and key performance indicators (KPIs) for management review. Utilize data analytics tools to identify patterns and insights to optimize incentive plans. Team Management & Leadership:Lead and mentor a team of incentive analysts responsible for data management, calculation, and payout processing. Assign tasks, provide coaching, and develop team skills to ensure operational efficiency. Foster a collaborative work environment and promote continuous improvement within the team. Compliance & Governance:Ensure adherence to all applicable incentive compensation regulations and company policies. Monitor incentive plan compliance, identify potential issues, and implement corrective actions. Conduct regular audits and reviews to maintain data accuracy and compliance. Stakeholder Management:Collaborate with cross-functional teams including sales leadership, finance, HR, and IT to address incentive program related issues and implement necessary changes. Communicate incentive plan updates and address inquiries from sales representatives and managers. """ Qualification Any Graduation

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure the successful execution of projects, utilizing our global delivery capabilities, including methods, tools, training, and assets. You will engage with stakeholders to align project goals with organizational objectives, ensuring that security measures are effectively integrated into all aspects of the project lifecycle. Your role will also require you to analyze project progress and make necessary adjustments to meet deadlines and quality standards, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor project performance metrics and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC).- Strong understanding of risk management frameworks and compliance standards.- Experience with security assessment tools and methodologies.- Ability to develop and implement security policies and procedures.- Familiarity with audit processes and regulatory requirements. Additional Information:- The candidate should have minimum 15 years of experience in SAP Governance Risk and Compliance (SAP GRC).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. With one FedEx, we take pride in our culture values to: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023 Role Overview: We are looking for a strong and dynamic leader to head our Gurgaon Customer Experience site . In this critical role, the Senior Manager Customer Experience will drive site operations, customer satisfaction, service quality, and team performance across all customer interaction channels. The ideal candidate will bring deep operational expertise, a sharp focus on customer-first outcomes, and the ability to build and scale a high-performing team aligned to our Purple Promise and business goals. This is a pivotal leadership role as we continue to elevate the FedEx Customer Experience across the MEISA region. Key Responsibilities: Lead and manage the Gurgaon Customer Experience site across voice, chat, email, and digital channels; ensure seamless and consistent service delivery at scale. Inspire, coach, and develop Customer Experience Managers, Team Leaders, and Associates to foster a high-performance and highly engaged site culture. Drive execution against key CE performance metrics including FCR, CSAT, NPS, AHT, Quality, and Productivity, in alignment with MEISA goals. Implement and embed FedEx Global Customer Experience standards across all teams and touchpoints. Continuously monitor customer feedback and operational data to identify trends and drive targeted improvements. Lead cross-functional collaboration with Product, Sales, Operations, Technology , and other key partners to improve the end-to-end customer journey. Ensure site compliance with FedEx policies, regulatory requirements, and governance frameworks . Oversee site capacity planning, staffing, and resource optimization based on evolving business needs. Lead regular site performance reviews and present progress updates to senior leadership across MEISA and Global. Champion a strong customer-obsessed mindset across the site driving ownership, accountability, and excellence in every customer interaction. Required Qualifications: Bachelors degree required; MBA preferred. 12-15 years of progressive leadership experience in Customer Experience / Service Delivery roles, preferably within a global MNC or regulated industry. Proven track record of leading large-scale, high-volume Customer Experience sites or hubs . Strong understanding of Customer Experience frameworks and metrics (FCR, NPS, CSAT, Quality, Productivity). Demonstrated experience in managing cross-channel support operations voice, chat, email, digital. Strong stakeholder management, communication, and influencing skills at senior levels. Hands-on experience with CRM and Contact Centre platforms . Proven ability to drive continuous improvement , optimize processes, and lead teams through change and transformation. Preferred Attributes: Experience working in multi-region or multi-lingual Customer Experience environments. Exposure to high-growth markets and dynamic operating environments. Experience driving and embedding Customer Experience programs (Voice of Customer, NPS programs, Quality frameworks). Strong analytical mindset with the ability to translate data into actionable insights. Passionate about building and scaling great teams and driving exceptional Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested in joining Team FedEx? Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether youre a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage Youre ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Responsibilities: Lead and manage a team of Success Coaches, ensuring they're well-prepared to guide their alloted students. Provide ongoing training, feedback, and resources for guiding students effectively. Create specific plans to boost Success Coach effectiveness, focusing on engaging students, completing courses, reducing dropouts/churn, and ensuring they continue subscribing each month to increase student retention. Regularly assess Success Coaches, provide guidance, implement feedback channels and monitor progress of success coaches. Ensure to update team training manuals and playbooks regularly based on learners mindset and behavior. Taking responsibility for the team outcomes, performance and efficiency, reach monthly team outcomes for student retention. Make sure students consistently learn with the help of Success Coaches and stay on track with the course. Handling escalations from time to time and improving customer experience. Analyzing and sharing active feedback and trends about the learners behavior, pain points, challenges to product teams to improve customer experience. Take ownership of the student's learning journey from onboarding to placement preparation. Qualifications and Skills Required: Strong communication skills in English (Verbal and Written) 1-2 years of experience in Customer success or Customer support roles Leadership skills with the ability to motivate and guide a team towards achieving collective goals. Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively Problem solving and growth mindset. Must be strong in handling objections Person who is very dedicated, works hard, and is very determined. Work experience with ed-tech companies will be an added advantage. Languages: Excellent Proficiency in English Native language Tamil

Overview 1. Develop win plans and strategies that differentiate our offerings in a competitive bidding landscape. 2. Manage the successful development of compelling proposals, through effective collaboration across multiple offices, business lines, or sectors. 3. Lead complex, high-value, and/or strategically important bids, including joint venture opportunities. 4. Manage customer account activities, including market research, analysis, planning, and strategy. Primary Objectives The primary responsibility of the Inside Sales Manager (ISM) is to drive disciplined application of our Sales Process collaborating with all stakeholders (including all levels of Inside Sales, Outside Sales, operations, management, and marketing). By driving this process, the ISM is expected to: Develop and advance customer relationships prior to opportunity identification (Opening Game) Work with the capture team to strategically position us for specific opportunities (Middle Game) Develop high-quality, opportunity-specific response documents / presentations / interviews with competitive and compelling sales messages to satisfy customer business goals (End Game). The ISM takes responsibility for deliverables and activities for opportunities of all sizes in all phases of the sales process, as well as facilitates the completion of deliverables and activities owned by others through proper alignment/communication and/or escalation as required. The ISM collaborates with Sales, Marketing, and Operations to develop distinctive value propositions that enhance our customers competitive position. The ISM drives the organization to maintain accurate and updated account management and opportunity information on CSP. Specific Activities Strategic, Marketing, and Opening Game Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s, development of Executive Summaries and White Papers, and participation in Sprint campaigns. For the industry sectors pursued by your office, develop an understanding of our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the marketplace. Opportunity Leadership Actively work with sales and operations to develop and implement Middle Game action plan, e.g. document due diligence in project brief, develop Win Plan (G to VP), SWOT analysis, and Executive Summary, Go/No Go and strategy review, identify execution team. Plan, organize and direct all elements of End Game, e.g. analyze customer request, develop response plan (B&P budget, response team, compliance check-list, response outline, schedule), support Go/No Go, conduct Pink Team, conduct kick-off meeting, manage and work with team to develop response sections, refine Executive Summary, conduct in-progress reviews, prepare Red Team package, incorporate Red Team input, ensure on-time delivery of response. Works with inside/outside sales and operating segments to identify response requirements and develop a realistic approach and schedule for the response, and monitor progress against plan. Translate the Win Strategy into key themes and drive them into sales documents through a disciplined storyboarding process that articulates compelling sales messages with benefits statements, graphics, and proofs. Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances. Work with Capture Manager/Operations to develop innovative solutions, or leverage corporate network to identify existing capabilities, that respond to customer challenges and create a distinctive competitive advantage. Liaise with Outside Sales and the Leadership Team to capture and develop the strategy. Organizes and participates in response-related meetings (internal and/or customer), as appropriate. Coordinates response reviews and approvals. Manage the successful development of compliant, competitive, and compelling Proposals, RFIs, Pre-qualifications, and EOIs through effective collaboration across teams that include internal staff, other business lines and or outside partners/suppliers. Analyze the customer RFP main requirements and communicate them to the proposal team and management. Develop a professionally produced proposal within customer defined timeframes and requirements. Ensure the completed proposal aligns with the customer requirements and the RFP, contains the win themes, is correctly formatted and approved by the location management team. Manage bid clarification process and maintain register to track clarifications during bid and post-bid. Assist on major proposals that are highly complex bids that may cross multiple offices, business streams, be joint ventures, or be large values, in excess of $100M. Participate in the handover of successful proposals to the project team. Prepares written and graphical elements of sales opportunity response documents such as proposals, qualifications and presentations. Coordinates production of response documents (printing, copying, binding, shipping). General Coordination Lead by example, HSE program to promote an incident and injury free culture. Be proactive in ensuring health and safety of opportunity team throughout. Develop and maintain sales collateral materials including project descriptions, experience matrices/overviews, safety and quality statistics, capability statements, etc. Specifically work with Operations to capture and develop performance proofs and customer testimonials. Manage the knowledge database locally and globally as required to support the continuous and effective performance of the team. Share sales materials, information, knowledge and best practices with other Inside Sales team members company wide. Ensure that all sales documents comply with our brand and customer confidentiality requirements. Ensure sales process close-out procedures comply with corporate assurance requirements. Provide support to Global Sales e.g. timely preparation of press releases, providing input to our Annual Report, and support of Global Sales initiatives as appropriate. Coach Inside Sales Coordinators (ISCs) in the sales process, Inside Sales strategic concepts, and specific functional skills; demonstrate leadership through efficient deployment and development of ISCs on opportunities owned by ISM. Performs other duties as assigned.

Responsibilities: Project Oversight: Lead, manage, and coordinate engineering activities for medium and large-scale fertilizer, chemical, petrochemical, refinery projects, ensuring timely and cost-effective completion while adhering to industry standards and safety regulations. Team Leadership: Supervise and mentor a multidisciplinary team of engineers, ensuring high performance, technical excellence, and alignment with project objectives. Technical Expertise: Provide technical leadership across multiple engineering disciplines (mechanical, electrical, civil, instrumentation, etc.) and ensure that all technical specifications and design standards are met. Project Planning Execution: Develop and implement engineering project plans, schedules, and budgets. Oversee engineering design, procurement, construction, commissioning, and startup phases. Stakeholder Management: Collaborate with internal and external stakeholders, including project owners, contractors, suppliers, and regulatory authorities, to ensure smooth project execution and resolve any technical issues. Risk Management: Identify potential risks during the engineering design and execution phases, implement mitigation strategies, and proactively manage project risks. Quality Control: Ensure quality assurance and control standards are met throughout the project, managing project deliverables to the highest technical and safety standards. Regulatory Compliance: Ensure all engineering activities comply with local, national, and international standards, regulations, and safety protocols. Budget Cost Control: Oversee project budgets, ensuring cost efficiency and optimal resource allocation while maintaining scope, schedule, and safety standards. Continuous Improvement: Foster a culture of innovation and continuous improvement, providing insights on new technologies, methodologies, and best practices in the oil gas, chemical, and petrochemical industries.

Description We are seeking an experienced Associate Director of Project Management to join our team in India. In this role, you will be responsible for overseeing and executing a portfolio of projects, ensuring alignment with organizational objectives and delivering high-quality results. Responsibilities Lead and manage multiple projects simultaneously, ensuring they are completed on time and within budget. Develop project plans, including scope, objectives, timelines, and resource allocations. Coordinate cross-functional teams, facilitating communication and collaboration among stakeholders. Monitor project progress and performance metrics, adjusting plans as necessary to meet goals. Identify and mitigate project risks, developing contingency plans as needed. Prepare and present regular project updates to senior management and stakeholders. Ensure adherence to project management best practices and organizational standards. Skills and Qualifications Bachelor's degree in Project Management, Business Administration, or a related field; a Master's degree or PMP certification is preferred. 11-17 years of experience in project management or a related field, with a proven track record of successfully leading complex projects. Strong understanding of project management methodologies (e.g., Agile, Waterfall). Proficiency in project management tools and software (e.g., MS Project, JIRA, Trello). Exceptional leadership and team management skills, with the ability to inspire and motivate teams. Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities, with a keen attention to detail.

Overview The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause... What's the sale for today Role The Manager will be completely responsible for the overall AOP target achievement. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams. What you will do in this role Responsible for overall AOP target achievement. Will assist in driving the productivity of Centers and Outbound team Data Analytics analysis various data and showcase trends, identify and correct performance gaps Track lead conversion on various source and system categories. Identify gaps in lead conversion and execute methods to correct it Drive various projects which are allocated time to time to drive efficiency and productivity Co-ordinate and liaison with various departments on behalf of the center and outbound team and give support to ground teams by resolving day-to-day operational challenges faced by them Design and Drive R & R program nationally for center and outbound teams Design training modules for new recruits, design trainings for improving existing efficiency, Development of existing training modules, Execute trainings across all centers and outbound teams What you should have 5+ years of experience in Telesales team management, preferably in Internet industry Bachelor's Degree Exposure to value & volume selling is a must Good Understanding of Quality metrics and process improvements Drive performance management by applying and implementing best in class performance metrics Brownie Points Experience in direct marketing and local promotion Knowledge of the matrimonial industry

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

Key Responsibilities: Employee Engagement & Experience : Plan, organize, and execute employee engagement initiatives that foster a positive workplace culture. Drive a Fun at Work environment by coordinating events like team games, contests, off-sites, sports meets, and cultural programs. Onboarding & Induction : Design and deliver engaging induction programs to effectively onboard new hires, helping them understand their roles, expectations, and company culture. Employee Relations & Wellbeing : Address and resolve employee concerns and grievances promptly, ensuring a respectful and inclusive work environment. Provide counseling for employees facing behavioral challenges such as absenteeism, punctuality issues, or misconduct. Compliance & HR Operations : Draft and implement disciplinary actions, final warnings, and exit procedures when necessary. Maintain accurate documentation for all HR-related cases and action plans. Performance & Feedback Administer and manage the Performance Improvement Plan (PIP) process across departments. Lead early engagement programs to proactively address team challenges in collaboration with business stakeholders. Culture & Continuous Feedback : Conduct periodic employee satisfaction surveys to gauge engagement levels and gather actionable insights. Partner with leadership to implement feedback-driven improvements to enhance employee experience. What Were Looking For: Minimum 1 year of relevant experience in HR operations. Strong interpersonal, verbal, and written communication skills. A self-starter with a high level of initiative and a passion for people and culture. Ability to thrive in a fast-paced, mission-driven environment. Availability to work from the office 5 days a week .

Key Responsibilities: The ideal candidate will be a high-energy, data & technology driven individual who has a track record in domain and process driven operations. Contribute to the creation of a robust Third-Party Input Data Operations function with 24/7 coverage an integral part of our global data strategy . Responsible for Data operations for APAC/EMEA ensuring seamless, high-quality data flow that meets global standards and client expectations. Implement and run best in class processes across Incident Management, Problem Management, Query Management etc Establish, track, and optimize KPIs and performance metrics , providing actionable insights that enhance data quality and process effectiveness across domains. Partner with cross-functional teams Data Stewardship, Governance, Engineering, and Product teams to ensure data operations align with strategic goals and drive shared success. Identify and seize opportunities for process automation and innovation, contributing to the evolution of our Data Operations function and scaling impact globally. What We re Looking For A self-starter who s excited to challenge the norm, introduce new ideas, and bring fresh perspectives to the table. Eager to learn, adapt, and develop expertise across multiple data domains continuously improving their knowledge. Enthusiastic about how data drives decisions and power. Focused on driving process optimization and automation, ensuring that data operations function efficiently and effectively. Required Experience: A Degree in Business , Computer Science , Engineering , or a related field. 3-6 years of hands-on experience in Data Operations , Data Management , or Operations Transformation , with both functional and technical exposure. Understanding of modern data pipelines and the unique challenges that come with managing and automating them. SQL, Python is a must A curious and inquisitive mindset always looking for opportunities to innovate and optimize . Exposure to financial services is a plus, but not a requirement.

Job Description We have an exciting opportunity for an experienced leader with a strong background in establishing and overseeing offshore IT capability centers. As the GCC Lead, you will be instrumental in setting-up and managing the company's IT GCC in India. You will oversee a diverse team across IT Applications, Infrastructure, Data & Analytics, Information Security . This role is ideal for a technically savvy leader with experience leading enterprise application delivery, managing systems integrators and driving continuous IT process improvement and innovation. Skills and Competencies: o Minimum 20 years of leadership experience managing IT & Minimum 10 years of leadership experience in IT, with a focus on building and managing offshore IT delivery centers with a size of 100+ FTEs. o Proven track record in leading multidisciplinary IT teams, including Application Delivery, IT Engineering & Operations, Infrastructure, Data and Security. o Experience working with systems integrators and managing vendor relationships. o Background in technical roles, with a strong understanding of IT processes and systems. o Strong leadership, communication and team management skills. o Strong business acumen and robust business relationship management. o Bachelor's degree in computer science, information technology, or a related field.

Overview Work Location - Bangalore/ Chennai/ Coimbatore/ Hyderabad We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics) and Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities Train, coordinate and oversee internal training operations. In addition, this position establishes and manages relationships between the Key internal teams and other stakeholders. Opportunity to collaborate with Capability leads in driving new initiatives and best practices across the org. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Train resources on domain and platforms, as and when there are NHT batches. Work closely with Ops and Quality team, design action plans to plug areas of opportunity. Demonstrate innovation in training by carrying floor requirement into classroom training. Should be able to drive key performance metrics related to training. Primary responsibility is to ensure developing and delivering various training contents, coaching, mentoring, and through webinars. Qualifications A full-time graduate degree (Mandatory) Proven experience on Google Marketing platform preferred CM-360 and Fair Understanding of Prisma platform. Experience: 4-6 years Strong grasp of overall AdTech space (Ad serving, media planning and buying, tag management, Optimization, analytics, and reporting) Hands on experience in online advertising whether at a publisher, agency, trading desk, Technology Company, or end-advertiser Improve service delivery capabilities and team’s skills set via training program. Should be able to create customized training plans for New Hires (fresher’s & experienced) and existing resources.

Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

We are seeking a highly skilled Process Re-engineering Manager to join our team. This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups. The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagement. Stakeholder Management: Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities. Opportunity Generation & Prioritization: Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations. Process Diagnostics & Assessments: Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping. Identify key gaps and improvement areas and prioritize recommendations. Project Leadership: Lead projects independently or in collaboration with GBS Process Solutions team members. Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards. Automation/Process Mining Scope: Assess automation/process mining scope, business value/cost, and develop accompanying business cases. Risk Due Diligence: Evaluate risk factors including complexity, business criticality, compliance, and regulation. Change Management: Guide and support business readiness for transition to go-live. Support adoption and sustainment through embedded change management and user experience. Collaboration: Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices. Essential Requirements: Certification: Six Sigma or Lean Management Green Belt certified. Experience: Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen. Project Management: Demonstrated experience in leading medium-profile projects and change management activities. Skills: Strong stakeholder management, influencing, and presentation/oral communication skills. Attributes: Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirements Time Management: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Adaptability: Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities. Remote Work: Comfortable working virtually in a global environment. Travel: Willingness to undertake domestic and international travel as required. Language: Fluency in English. Desirable: BPM Capabilities: Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools. Industry Experience: Experience and proven results in change projects within the Pharma industry. Methodology Experience : Experience with Agile methodology. Global Experience: Proven experience working in a global context.

Mega Walk-in Drive: Sales Operations: Shiksha.com Date: 13th June '25 (Friday) Time: 10:00 AM - 2:00 PM Venue: C10, Infoedge India Limited, Sector-1 Noida (Opposite KIA motors, Near Sector-15 Noida metro station) Job description: Manage email campaigns for education clients, both universities and institutes. Collaborate with sales team to take understanding of clients campaign - courses offered, core courses, number of mailers sold, delivery commitment etc. Collaborate with design team to include relevant content in mailer creatives. Create Multiple Creatives/ Themes for both University Level Mailers and Course Level Mailers with a view to create positive impact on clients campaign. Drafting mailer execution tracker with proper analysis of Plan shared by account managers. Decide on mailer subject line, sender name, TG etc. Ensure that all client mailers are executed on planned day, keeping close tracking with mailer execution team and taking update every day on mailer campaigns. Monitor and analyze mailer performance, track open rates and click rates wrt Mailer Creatives, Subject Lines, Sender Names, TG, Freshness of Data. Provide insights and recommendations for future mailer activities based on data analysis and making adjustments wrt creative, sub line, sender name etc to improve engagement and conversion rates for clients.

Description We are seeking a dynamic Team Leader for our International Call Center Customer Support / IT Helpdesk team in India. The ideal candidate will have a proven track record in leading teams and a passion for delivering exceptional customer service. You will be responsible for managing a team of support agents, ensuring they are equipped to provide outstanding service to our global clientele. Responsibilities Lead and manage a team of customer support agents in a high-volume call center environment. Ensure team performance meets or exceeds KPIs and SLAs. Provide training, coaching, and mentorship to team members to enhance their skills and performance. Handle escalated customer issues and provide effective resolutions in a timely manner. Monitor call quality and provide feedback to agents to improve service delivery. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Prepare and present reports on team performance and customer feedback to management. Conduct regular team meetings to communicate updates, policies, and procedures. Skills and Qualifications 4-9 years of experience in customer support or IT helpdesk environments. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in customer relationship management (CRM) software and ticketing systems. Ability to analyze data and generate reports for performance tracking. Strong problem-solving skills and ability to handle escalated issues effectively. Familiarity with IT support processes and troubleshooting techniques. Ability to work in a fast-paced environment and manage multiple priorities.