465 Performance Metrics Jobs - Page 13

Manage day-to-day operations of the customer support department. Lead, mentor, and guide Team Leaders to drive results and improve customer experience. Oversee customer service delivery across multiple communication channels (email, phone, chat, tickets). Address escalated issues and ensure effective resolution. Monitor support metrics and develop strategies to enhance performance. Ensure compliance with business and regulatory standards. Conduct regular performance reviews and training sessions. Coordinate with cross-functional teams to resolve customer issues effectively. Prepare reports and derive insights from support data to enhance decision-making. Requirements - 45 years of experience in customer support, client relationship management, and team leadership. Strong communication, task management, and team collaboration skills. Ability to perform under pressure and manage global support operations. Proven experience improving customer support metrics. Proficiency in CRM tools and support technologies. Multilingual capabilities (spoken/written) preferred. Knowledge of the Forex and Stock Market industry is a strong advantage. Analytical mindset with strong problem-solving abilities. What is in it for you - Work with a fast-growing global fintech and financial services company. Competitive and attractive compensation package. Extensive learning opportunities including professional training and soft skills development. A dynamic work environment with a flat structure and start-up culture. Direct ownership of your role and responsibilities with strong career growth potential.

A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain.

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

We are looking for a skilled professional with 14-17 years of experience to join our team as a Regional Asset Disposal specialist in the BFSI industry, specifically with Equitas Small Finance Bank. The ideal candidate will have a strong background in asset management and disposal. Roles and Responsibility Manage and oversee the regional asset disposal process to ensure timely and efficient execution. Develop and implement strategies to improve asset disposal rates and reduce delinquencies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Analyze and report on asset disposal performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies related to asset disposal. Identify opportunities to optimize processes and procedures within the asset disposal function. Job Requirements Minimum 14 years of experience in asset management or a related field, preferably in the BFSI industry. Strong knowledge of asset disposal principles, practices, and regulations. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong leadership and team management skills. Experience working with financial data analysis and reporting tools.

Description We are seeking an experienced Area Manager for Life Insurance product to oversee our operations in Tamil Nadu. The successful candidate will be responsible for managing multiple locations, driving sales performance, and ensuring operational excellence across the region. Responsibilities Oversee and manage operations across multiple locations in the assigned area. Develop and implement business strategies to achieve company goals and objectives. Monitor sales performance and ensure targets are met through effective management. Train, mentor, and develop team members to enhance their skills and performance. Conduct regular market analysis to identify opportunities for growth and improvement. Establish and maintain strong relationships with clients, stakeholders, and local communities. Ensure compliance with company policies and local regulations. Skills and Qualifications 4-6 years of experience in a managerial role, preferably in retail or operations. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in data analysis and performance metrics. Experience with budgeting and financial management. Ability to work in a fast-paced environment and manage multiple priorities. Strong problem-solving skills and attention to detail. Bachelor's degree in business administration, management, or a related field. Specifically experienced in Life Insurance Product

Enrope Solutions Private Limited is looking for Social Media Intern to join our dynamic team and embark on a rewarding career journey Content Creation: Assist in creating and curating content for various social media platforms, including text posts, images, videos, and infographics Ensure that content aligns with the brand's voice and messaging Scheduling and Posting: Schedule and publish social media posts on platforms like Facebook, Instagram, Twitter, LinkedIn, and others Use social media management tools to plan content calendars Audience Engagement: Monitor social media channels for comments, messages, mentions, and direct interactions from followers Engage with the audience by responding to inquiries and comments Analytics and Reporting: Track the performance of social media campaigns and posts using analytics tools Provide insights and data on key performance metrics, such as reach, engagement, and conversion rates Trend Analysis: Stay updated on social media trends, hashtags, and discussions related to the industry and brand Use this information to inform content creation and engagement strategies Competitor Research: Research and analyze the social media presence of competitors to identify opportunities for improvement and differentiation Hashtag Research: Identify relevant hashtags to use in posts to increase discoverability and engagement Create branded hashtags when appropriate

Riviera Tours and Travel is looking for Operation Executive to join our dynamic team and embark on a rewarding career journey Communicating with upper management to develop strategic operations goals. Developing strategic long-range plans to achieve strategic objectives. Creating and managing the organizations fiscal operating and capital budget and expenses. Monitoring operational performance of both internal and external service providers. Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans. Providing a workplace setting that is conducive to productive work. Monitoring occupant satisfaction. Monitoring construction and renovation projects. Monitoring performance metrics. Receiving and responding to approvals and notifications.

Industry: SaaS / IT / Mobile App / Digital Product Key Responsibilities Plan, execute, and manage Google Ads campaigns (Search, Display, YouTube) Run and optimize Meta Ads campaigns (Facebook & Instagram) Track, analyze, and continuously improve campaign performance Build high-performing audiences using interests, behaviors, and lookalikes Set up conversion tracking via Google Tag Manager and Meta Pixel Conduct A/B testing on creatives, landing pages, and audience targeting Monitor and report key performance metrics such as CPL, CTR, ROAS Collaborate with the design team to develop impactful ad creatives Stay updated with platform changes, advertising trends, and competitor strategies Requirements 2-3 years of hands-on experience with Meta and Google Ads campaigns Proficiency in Facebook Ads Manager and Google Ads Dashboard Familiarity with GA4 , Google Tag Manager , and Meta Pixel Experience creating and managing custom and lookalike audiences Prior success in lead generation campaigns (SaaS industry experience preferred) Strong skills in Excel/Google Sheets for campaign tracking and reporting Analytical mindset with problem-solving abilities Excellent communication and time-management skills Why to join our team 5 days working An ever-growing team of 80+ highly talented professionals. Flexible Working Hours Health insurance Paid Leave Policy Engagement Activities every month Positive Atmosphere and Culture combined with Personal Growth Job Satisfaction and stability with a suitable policy

Description We are seeking a highly motivated Deputy Manager to assist in managing our team and operations. The ideal candidate will have a strong background in management and will be responsible for supporting the manager in achieving departmental goals. Responsibilities Assist the manager in daily operations and strategic planning. Supervise and mentor junior staff members. Coordinate with various departments to ensure smooth workflow. Monitor performance metrics and report on key results to upper management. Develop and implement process improvements to enhance efficiency. Handle customer queries and provide exceptional service. Skills and Qualifications Bachelor's degree in Business Administration or related field. 1-8 years of experience in a managerial or supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to analyze data and generate reports. Knowledge of project management principles and practices.

Description We are seeking a highly motivated Investment Manager to join our team in India. The ideal candidate will have a strong understanding of financial markets and investment strategies, with a proven track record of managing portfolios effectively. You will be responsible for identifying investment opportunities, conducting market analysis, and developing strategies to enhance the company's investment performance. Responsibilities Conduct thorough market research and analysis to identify investment opportunities. Develop investment strategies and manage portfolios to maximize returns. Monitor and report on the performance of investments and provide recommendations for adjustments. Collaborate with other departments to align investment strategies with overall business goals. Prepare detailed investment reports and presentations for stakeholders. Stay updated on market trends, economic conditions, and regulatory changes. Skills and Qualifications Bachelor's degree in Finance, Economics, Business Administration or related field. Strong analytical skills with the ability to interpret complex financial data. Proficiency in financial modeling and valuation techniques. Knowledge of investment products, financial markets, and portfolio management. Excellent communication and presentation skills. Ability to work under pressure and make informed decisions quickly.

Responsibilities: * Collaborate with sales team on lead nurturing * Optimize website for SEO * Analyze performance metrics * Manage inbound marketing campaigns * Create compelling content * Preferably in a B2B SaaS environment

Job Overview:The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. Youll work closely with clients, internal teams, and leadership to drive business success.Key Responsibilities: Team Leadership & DevelopmentLead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities. Performance ManagementMonitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery. Client Communication & Business ReviewsCommunicate proactively with clients, preparing and presenting business reviews and performance updates. Process Optimization & ScalingPartner with cross-functional teams to implement scalable processes and systems that support growth. Support & Escalation ManagementProvide support to the team in handling escalated issues and customer inquiries. Qualifications Qualifications & Skills: Educational BackgroundMBA in Operations, Analytics, or related field from a Tier 1 Business School. Experience4+ years in operations management or customer service, preferably in a fintech or tech-driven environment. Skills: Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications. Job Location

Senior Manager 2 - Sell Head (Large Appliances) Location: Bangalore Experience: 6+ years (preferably in appliances, consumer durables, e-commerce, retail, or FMCG) Job Description: We are looking for a strategic and data-driven Senior Manager to lead the Sell team for the Large Appliances category. This role demands complete ownership of the categorys P&L, demand forecasting, driving growth levers, and working with key internal and external stakeholders to scale the business. Key Responsibilities: Own short- and long-term demand planning for Ref & Wash category Drive P&L performance and ensure targets are met for both refrigerators and washing machines Identify growth opportunities, consumer trends, and work with brands & OEMs to shape category roadmap Track performance metrics and take corrective actions to close gaps Collaborate with Buy teams, Marketing, Planning, and external partners Lead seasonal and Tier 1 event strategy (Big Billion Days, etc.) Education: MBA/PGDM from a reputed institute (preferred) Bachelors degree in Engineering, Business, Economics, or relevant field Key Skills: Large Appliances, Refrigerators, Washing Machines, P&L Management, Category Strategy, Demand Forecasting, OEM Collaboration, Consumer Durables, Buy Planning, Growth Strategy, Stakeholder Management, Negotiation, Analytics, Market Trends, Strategic Planning, E-commerce

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & . 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling Be part of India’s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India’s biggest digital lending and payments success story.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the teamThis team involves in making a difference. A lot of contingency and new challenges are encouraged within the team to do stuff that is meaningful for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Social Media. About the roleThe YouTube Specialist will support various initiatives within the marketing department aimed at driving Paytm’s growth. This includes event management, customer acquisition, and social media engagement, as well as contributing to the development and success of the other programs. Why join us If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! About the Role: We’re looking for a YouTube Specialist who can take full ownership of Paytm’s YouTube presence. This is not just a content upload role — you will strategically manage, optimize, and grow the channel end-to-end, making YouTube a powerful platform for brand storytelling, product education, and organic discovery. This role requires someone who understands not just content and trends, but also SEO, compliance, algorithm behavior, and audience psychology — someone who can confidently make YouTube work for the brand without relying on external agencies. Key Responsibilities: YouTube Channel OwnershipIndependently manage Paytm’s YouTube channel, from content planning to publishing and optimization. Content Calendar ManagementBuild a consistent pipeline of content aligned with product launches, campaigns, and brand priorities. YouTube SEO & DiscoverabilityUse keyword research, tagging, optimized titles/descriptions, and metadata strategies to boost search visibility and ranking. YouTube ComplianceEnsure all content complies with YouTube’s community guidelines, copyright rules, and platform monetization policies. Analytics & ReportingTrack performance metrics (CTR, retention, watch time, impressions) and deliver insights with actionable improvements. Search Gap ResolutionAudit YouTube search behavior around Paytm-related keywords and fill gaps with targeted content. CollaborationWork closely with social, marketing, content, and design teams to turn briefs into platform-relevant videos. Trend AdaptationSpot and adapt YouTube and Shorts trends, formats, and hooks relevant to the Paytm audience. Community EngagementMonitor comments and community tab posts, ensuring brand-safe and responsive communication. Content OptimizationImprove older content by reworking thumbnails, tags, and titles based on performance insights. Required Skills & Experience: Proven experience managing a branded YouTube channel with significant viewership (preferably 100K+ subscribers or 10M+ views) Strong knowledge of YouTube Studio, algorithm behavior, content strategy, and growth techniques Expertise in YouTube SEO, keyword research (TubeBuddy, VidIQ, SEMrush, etc.), and metadata optimization Clear understanding of YouTube’s policies, copyright compliance, and branded content rules Ability to work independently, take initiative, and run the channel without supervision Comfortable collaborating across cross-functional teams and agencies Data-driven mindset with strong storytelling and visual judgment Preferred: Google’s YouTube Certification (via Creator Academy) Google Ads Video Certification (bonus) Experience in fintech, tech startups, media platforms, or consumer brands Exposure to both long-form and Shorts content strategy

Role Overview The Assistant Store Manager at / SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management : Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership : Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets. Customer Experience : Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction. Sales & Revenue Growth : Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets. Inventory Management : Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage. Visual Merchandising : Oversee the stores visual presentation to align with the brands aesthetics and ensure its appealing to customers. Data Analysis & Reporting : Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management. Problem Solving : Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively. Compliance & Safety : Ensure adherence to safety, hygiene, and compliance standards at all times. Store Maintenance : Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff. WHO YOU ARE Experience : Minimum of 3+ years of experience in a retail environment, preferably in lifestyle, apparel, or D2C brands. Customer-Centric : Passionate about delivering exceptional customer experiences and building strong customer relationships. Leadership Skills : Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service. Operational Excellence : Strong understanding of store operations, inventory management, and retail performance metrics. Sales-Oriented : A results-driven individual who thrives on achieving and exceeding sales goals. Attention to Detail : Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep. Problem-Solving Ability : Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment. Interpersonal Skills : Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders. Tech-Savvy : Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics. Qualifications Bachelors degree in Retail Management, Business Administration, or a related field (preferred). Proven track record of achieving sales targets and managing retail operations. Experience in managing teams and handling customer escalations. Strong organizational skills and the ability to multitask effectively. Proficiency in MS Office and basic retail software tools.

Capturing/reviewing financials of private and public companies owned by Private Equity Funds across globe with an ability to read/interpret/analyze financial statements and help derive insights from it. Creating/maintaining/producing different analytical monthly packs including ad-hoc analysis for the client to support their investment decision making in the core area of business. Coordinating with different teams to get the right information on time and communicating on a constant basis with clients on the status of tasks. Searching for, procuring, and processing information about global companies using multiple methods, techniques, and sources. Provide product demos to prospective and existing clients and assist in new business wins. SkillsRequired Post-graduate / CFA / CA / MBA / CCRA / CIIA / CAIA & equivalent. 1 - 10 years of experience in relevant financial services experience incl. Management Reporting or Operational Finance, preferably with research experience. Strong research and analytical skills, including critical thinking and the ability to integrate various sorts of data and information in the analysis. Ability to work independently and delve into projects with a strong diligence and emphasis on producing a high-quality work product. Experience working independently, proactively identifying, or initiating ways to enhance a process, procedure or outcome that benefits the organization. Ability to prioritize a large and varied workload, managing multiple tasks and details simultaneously. Ability to show initiative, willingness to learn and take on responsibilities as contributing team member either in a lead or in a backup role to ensure team success. Should be solutions focused and can work in unstructured environments under minimum or no supervision. Effective oral and written communication skills to clearly articulate analysis. Advanced understanding of MS Excel, Word, and PowerPoint. Team management and client management experience is mandatory for the AVP role.

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and oversee the receivables process to ensure timely recovery of outstanding amounts. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to senior management. Identify and mitigate potential risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of financial regulations and accounting principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working with emerging enterprise banking systems and technologies.

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments from customers. Develop and implement strategies to improve receivables efficiency and reduce bad debts. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of financial regulations and laws governing the BFSI industry. Excellent communication and interpersonal skills for effective customer and stakeholder interaction. Ability to analyze data and provide insights to inform business decisions. Proficiency in MS Office and other relevant software applications. Strong problem-solving skills to resolve complex issues. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are seeking a product marketing champion to join our Software Marketing & Communications team. As a Product Marketer for App Connect, you wi be responsibe for articuating the point of view of audiences we serve and creating the vaue proposition for IBM’s Software products to grow IBM’s market share, supporting revenue growth for products that are core to IBM. You wi ead cross-IBM campaigns and product-eve marketing and communications efforts to support pipeine generation and new cient acquisition for IBM Software. You wi coaborate with teams across geographies, incuding Marketing, Product Management, Seers, and Business Partners. In the roe, you wi drive the outcome of connecting differentiated POVs with the right buyers and experts, measured by new signings, retention rates, average customer vaue, absoute and trend NPS, market segment share, win oss rate, anayst ranking, and socia infuence. Your primary responsibiities incude: Understand the products and ead team to deiver the actions to meet the business objectives. Oversee market and competitive research, buids persona profies that wi infuence the marketing strategy as a program/portfoio eader. Coach and provide feedback to drive the competion of the Marketing Business Pan. Deveop compeing messaging, vaue proposition and positioning that communicates cient vaue and IBM differentiation to reevant personas through use case entry points for a portfoio. Lead the go-to-market strategies that incude tactics and initiatives and activate team incuding Saes and Ecosystem to drive outcomes such as saes pipeine and revenue targets. Lead the Product Marketing function working with eadership from Product Management, Deveopment and Design. Lead the new product and feature aunches with cross-functiona teams driving awareness, inspirations, considerations and actions of target buying groups via marketing tactics aigned with their purchase decision process. Make decisions based on business performance metrics for the products in the portfoio. Lead the team to drive the tactics and initiatives to achieve those goas, measure and monitor key eading and agging indicators and modify course based on resuts. Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise 3-5 years of experience in Product Marketing incuding market and competitive inteigence, positioning and messaging, go-to-market strategy, product aunch, saes and partner enabement. Proven eader with strategic thinking and hands-on working stye. Exceent judgment based on data, business/marketing acumen and expert resources. Experience managing mutipe priorities at once, prioritizing tasks, and shifting in an environment of continuous change Team payer who thrives on breakthrough thinking and creativity. Exceptiona coaboration, cutura sensitivity, and matrix management skis. Preferred technica and professiona experience Experience deveoping go-to-market strategies (e.g., understanding and prioritizing potentia audiences based on key behaviors/characteristics. Strong understanding of product-ed growth and saes-ed growth go-to-market strategies. Content, Demand, and/or Fied Marketing experience. Product Management, technica and/or technica saes skis

Role & responsibilities Brief Job Description: As an Asst. Operations Manager (BPO), you will lead a team to ensure smooth operational processes, promote a positive work environment, and consistently meet client expectations. You will be expected to enhance productivity, manage resources, and drive continuous improvement in our BPO unit. Educational Qualification: Bachelors degree in business administration, Operations Management, or a related field. At least 5 years of experience in operations management, preferably in a BPO environment. Proven leadership skills and team management experience. Strong understanding of BPO industry practices and standards. Excellent problem-solving and decision-making abilities. Outstanding communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Requirements: Operational Management Client Relationship Management Performance Metrics Process Improvement Resource Allocation Leadership Team Building Communication Problem-Solving Project Management Preferred candidate profile

Job Title: Support Services Incharge Company Name: Manipal Hospitals Location: Yelahanka Job Description: The Support Services Incharge will be responsible for overseeing and managing the support services operations within the hospital. This role involves ensuring the seamless functioning of various non-clinical areas, including housekeeping, security, maintenance, and facilities management. The Incharge will work closely with different departments to ensure high standards of service delivery and compliance with hospital policies and regulatory requirements. Key Responsibilities: - Supervise and coordinate support services activities to ensure efficient operations and delivery of services. - Manage and lead the housekeeping, security, and maintenance teams to maintain a safe and clean environment for patients and staff. - Develop and implement standard operating procedures for support services to enhance efficiency and service quality. - Collaborate with clinical departments to understand their support needs and provide timely assistance. - Monitor performance metrics and prepare reports on support services operations, identifying areas for improvement. - Ensure compliance with health and safety regulations and hospital standards. - Manage budgets and resource allocation for support services departments. - Handle vendor management and oversee contracts for outsourced services. - Facilitate training and development for support services staff to enhance their skills and performance. Skills Required: - Strong leadership and management skills. - Excellent communication and interpersonal abilities. - Problem-solving and decision-making skills. - Ability to handle multiple tasks and prioritize effectively. - Knowledge of healthcare facility management and regulatory requirements. Tools Required: - Facility management software. - Reporting and analytics tools. - Microsoft Office Suite (Word, Excel, PowerPoint). - Communication tools (email, messaging platforms). Roles and Responsibilities About the Role: As a Support Services Incharge at Manipal Hospitals, you will oversee the daily operations of support services within the Yelahanka facility. Your role will involve ensuring high standards of service delivery, coordinating with various departments, and implementing best practices to enhance efficiency. About the Team: You will be part of a dynamic and dedicated team committed to providing exceptional support to both clinical and non-clinical staff. Collaboration and communication are key components of this team environment, fostering a culture of excellence and continuous improvement. You are Responsible for: Managing and coordinating various support services, including housekeeping, security, and patient transport. Ensuring compliance with hospital policies and procedures while addressing any operational challenges that arise. Training and supervising support staff to maintain high standards of service quality. To succeed in this role – you should have the following: Proven experience in managing support services within a healthcare setting or similar environment. Strong leadership and communication skills to effectively coordinate and motivate your team. A thorough understanding of regulatory standards and the ability to ensure compliance across all support service areas.

About Ascendeum: We provide AdTech strategy consulting to leading internet websites and apps hosting over 200 million monthly audiences worldwide Since 2015, our consultants and engineers have consistently delivered intelligent solutions that enable enterprise-level websites and apps to maximize their digital advertising returns, About the Role: We are seeking a highly analytical and detail-oriented Offshore Marketing & Data Analyst to support our growing analytics team This role will focus on performance reporting, campaign analysis, and dashboard development across marketing channels You will be responsible for transforming complex data into actionable insights and automated reporting for internal and client stakeholders, Key Responsibilities Collect, analyze, and interpret marketing performance data across paid media, website, and CRM platforms, Build and maintain dashboards in tools like Tableau or Looker for internal teams and client reporting, Use SQL to query structured data sources and generate custom views or data extracts, Work with Google Analytics 4 (GA4) and understand user journey behavior, conversion paths, and attribution logic, Interpret and analyze media metrics Collaborate with internal teams to support campaign tracking implementation and QA of data tags across platforms like Google Tag Manager, Assist in performance audits, pacing analysis, and campaign optimization recommendations, Build data pipelines or transformations using Python (basic scripting and automation), Support ad hoc requests for data and analysis, Required Skills and Qualifications 2+ years in a marketing analytics, business intelligence, or data analyst role, Proficiency in GA4 and understanding of media buying platforms (Google Ads, Meta Ads, DSPs, etc ), Hands-on experience with dashboarding tools such as Tableau, Looker, or Power BI, Strong understanding of media performance metrics and digital KPIs, Proficient in SQL for data extraction, joins, and aggregations, Familiarity with Python for data wrangling and automation, Understanding of tagging and tracking methodologies, including UTM parameters, pixels, and tag managers, Ability to QA marketing tracking setups and identify discrepancies in data, Strong communication and time management skills, with the ability to work autonomously, Salary Bracket: up to 25 LPA Thank you for your interest in joining Ascendeum,

Apply Now Job Title Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call centre associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability, Work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, ensuring consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans; Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes, policies and procedures Attend required manager development training Promote CNX values?Walk the talk? and lead by example, Key Skills And Knowledge Associate's degree in related field with two to four years of relevant experience preferred Should have experience in a chat process Good understanding of chat metrices such as AHT, staffing, production, occupancy, ASA, repeats Should have understanding of absenteeism, attrition Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong oral and written communication skills Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Should have minimum one year of team handling experience as a Team Leader Educational Qualification: Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Gurugram Industrial Plot No 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now