458 Performance Metrics Jobs - Page 10

We are looking for an individual who is sharp, driven, and strategic thinker to join our Group Executive Office and play key role in implementing strategic direction for our Real Estate business. This is a high-impact role and as part of the GEO, he/she will work directly with group leadership and business heads to define priorities, identify, design, and execute strategic initiatives across key functions and will be responsible for translating the long-term vision into actionable programs, driving alignment across stakeholders, and ensuring rigorous execution to deliver measurable business outcomes. Partner with senior leadership to shape and drive the strategic agenda for the Real Estate business. Lead and manage multiple strategy projects simultaneously – spanning growth, operational efficiency, go-to-market optimization, innovation strategy and organizational design to name few. Conduct in-depth business analysis, develop actionable insights, and design high-impact strategic plans. Collaborate with cross-functional teams (manufacturing, sales, supply chain, finance etc.) to translate strategy into execution. Monitor business performance metrics and ensure timely progress on strategic objectives. Bring best practices from global consulting exposure to structure complex problems and deliver measurable outcomes. Prepare executive-level presentations, dashboards, and reports for leadership reviews. Act as a project management office (PMO) for ongoing initiatives – ensuring timelines, budgets, and quality parameters are met.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Payment and Fraud( Trust & Safety). Experience>10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Retail Banking(Card Operations). Experience5-8 Years.

Job Summary Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery. Responsibilities Provide exceptional support to customers through various communication channels ensuring timely and accurate responses Utilize MS Excel to analyze data and generate reports that enhance decision-making processes Collaborate with team members to identify and resolve technical issues improving overall service quality Assist in the development and implementation of strategies to optimize helpdesk operations Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery Support email marketing initiatives by providing technical assistance and troubleshooting Contribute to display advertising projects by offering insights and technical expertise Ensure compliance with company policies and procedures in all helpdesk activities Participate in training sessions to enhance skills and knowledge relevant to the role Foster a collaborative work environment that encourages innovation and teamwork Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications Demonstrate proficiency in MS Excel including data analysis and report generation Possess strong communication skills in English both written and spoken Experience in display advertising and email marketing is a plus Ability to work effectively in rotational shifts and adapt to changing priorities Strong problem-solving skills and attention to detail Ability to collaborate with team members and contribute to a positive work environment Eagerness to learn and stay updated with industry trends and technologies. Certifications Required Microsoft Office Specialist: Excel Certification

Moder is looking for Supervisor - TRANS OPS_CLG SUP to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are looking for an individual who is sharp, driven, and strategic thinker to join our Group Executive Office and play key role in implementing strategic direction and transformative growth for our Water business. This is a high-impact role and as part of the GEO, he/she will work directly with group leadership and business heads to define priorities, identify, design, and execute strategic initiatives across key functions and will be responsible for translating the long-term vision into actionable programs, driving alignment across stakeholders, and ensuring rigorous execution to deliver measurable business outcomes. Partner with senior leadership to shape and drive the strategic agenda and drive large-scale transformation projects for the Water business. Lead and manage multiple strategy projects simultaneously – spanning growth, operational efficiency, go-to-market optimization, innovation strategy and organizational design to name few. Conduct in-depth business analysis, develop actionable insights, and design high-impact strategic plans. Collaborate with cross-functional teams (manufacturing, sales, supply chain, finance etc.) to translate strategy into execution. Monitor business performance metrics and ensure timely progress on strategic objectives. Bring best practices from global consulting exposure to structure complex problems and deliver measurable outcomes. Drive transformation work streams including process reengineering, digital enablement, cost optimization, and organizational redesign. Prepare executive-level presentations, dashboards, and reports for leadership reviews. Act as a project management office (PMO) for ongoing initiatives – ensuring timelines, budgets, and quality parameters are met.

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Marketing Engagement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Dealer Marketing Advisor is responsible for building strong, consultative relationships with dealership partners to optimize their marketing performance and brand alignment. This role serves as a strategic advisor and operational coordinator, helping dealers execute effective marketing campaigns, adopt best practices, and drive measurable business growth. The Dealer Marketing Advisor acts as a key liaison between the organizations marketing, sales, and operations teams and its dealer network. What are we looking for Proficiency in marketing platforms, CRM tools, and campaign management systems (e.g. Salesforce).Ability to interpret data and deliver actionable insights using tools like Excel, Google Analytics, or Power BI.Strong project management and organizational skills with the ability to manage multiple dealer accounts concurrently.Excellent verbal and written communication skills, with an emphasis on relationship-building and persuasion.Attention to detail and a passion for brand stewardship and marketing effectiveness.Adaptability in a fast-paced environment and a proactive approach to solving dealer marketing challenges.Collaborative mindset with a strong commitment to delivering value to both internal stakeholders and dealer partners.EducationBachelors degree in Marketing, Business, Communications, or a related field.Experience35 years of experience in marketing, account management, or partner advisory rolespreferably within a dealer, franchise, or retail network environment.Proven ability to manage external stakeholder relationships and deliver marketing strategies at scale.Strong understanding of digital marketing, campaign performance metrics, and customer engagement tactics. Roles and Responsibilities: Establish and maintain trusted relationships with dealer partners, serving as the primary contact for all marketing-related initiatives.Advise dealers on local marketing strategies, brand guidelines, digital presence, and campaign optimization.Coordinate marketing plans, promotions, and co-branded initiatives to align with business goals and dealer capabilities.Monitor and report on marketing campaign performance, providing insights and recommendations for improvement.Guide dealers in leveraging approved tools, platforms, and assets to enhance their local visibility and customer engagement.Identify and escalate issues affecting marketing performance, brand consistency, or dealer satisfaction.Collaborate with internal marketing, sales, and product teams to ensure cohesive execution of national and regional strategies at the dealer level.Support onboarding and training of new dealer partners in marketing systems, policies, and best practices.Champion continuous improvement by identifying opportunities to streamline dealer marketing operations and improve ROI. Qualification Any Graduation

We are looking for a highly skilled and experienced Premium Acquisition Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective strategies to acquire premium customers. Build and maintain strong relationships with existing clients to increase sales. Identify new business opportunities and expand the customer base. Collaborate with cross-functional teams to achieve business objectives. Provide excellent customer service and support to ensure high levels of satisfaction. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Proven track record of achieving sales targets and expanding customer bases. Strong knowledge of the BFSI industry and its regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with CRM software and other sales tools.

1. Bachelor's Degree In Management Or Other Relevant Industry Field Is Preferred. 2. Proven Work Experience As A Team Leader Or Supervisor 3. In-depth Knowledge Of Performance Metrics 4. Excellent Communication And Leadership Skills 5. Organizational And Time-management Skills 6. Decision-making Skills Responsibilities: Team Discipline : A TL Must Ensure That His/her Team Follow All The Discipline Norms Mentioned In BBH Rule Book. Also A TL Must Himself Or Herself Abide By These Rules Without Any Failure. Team Target : Team Leader Must Make An Effective Strategy To Achieve The Team Target. Thereafter, Must Keep Progress Of The Target Under Track. Necessary Amendments Must Be Also Made In The Strategy According To The Changing Situation. Reports, Updates Crosschecking : It Is Obligatory For A TL To Keep An Eye On The Executives Report, Query Updates, Activities On The Calls And Use Of ERP Software. Team Members Mails, Query Updates, Reports, Invoices Margins, Software Updates Etc Must Be Crosschecked Precisely By TL. For Any Error In The Work, Team Leader Will Be Answerable. After Summing Up All The Details, TL Must Also Be Forward Their Team Report Timely And Accurately To The Senior Management. Support Group Discussion : Discussions Regarding Work And Knowledge Must Be Included In Team Meetings. During Discussions, Team Leaders Must Encourage The Team Members To Share Their Opinions. Tackle Crises : It Is A Team Leaders Responsibility To Tackle Low-sale Crises, Arguments Among Team Members, Hassles Created By Teams Guests etc Time Management : Team Leader Must Ensure That The Team Utilizes Its Time In A Productive Way Rather Than Wasting It On Unnecessary Activities. If An Executive Is Taking Too Much To Perform A Particular Task, TLs Must Look Upto That Too. Product Knowledge : A Team Leader Is Expected To Have Good Product Knowledge About The Destinations, Current Affairs And All The Information Related To Office Work. All The Essential Details Must Be Also Shared With The Team Members And To Enhance Their Product Knowledge. To Test The Executives Knowledge, TLs Can Take Periodical Tests Too. For Freshers, Its Vital That They Get Trained With The True Information. For Any Wrong Info Only The Team Leader Shall Be Responsible. Motivation Team Refreshments : If The Team Members Are Benefitting You, You Also Hold A Responsibility To Reward Them Back Too. So Keeping The Performance In Mind, Team Or A Particular Executive Should Be Appreciated And Rewarded. Resources For The Team : It Is The Responsibility Of The Team Leader To Update The Concerned Authorities About Lacking Resources, Tools Or Any Other Additional Guidance Required For The Team.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. &mdashand we have fun doing it! Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager - Transitions In this role, you will be dealing with Practice SME&rsquos, Operations Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams. The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms%27 success. Responsibilities Develop an understanding of the E2E solution and value being proposed Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices Understand G&rsquos Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance to client&rsquos expectations Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live) Foresee, assess, communicate, and mitigate project & process risks to impacted parties Qualifications we seek in you! Minimum Qualifications Postgraduate/Graduate Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification Project management / active Transitions experience Exposure to project management tools and technologies familiarity with any of the major ERP platforms (e.g., SAP or Oracle) Relevant experience in consulting and organizational change Digital Pseudo Native: Build a Digital Mindset Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations Controller of &lsquoE2E Transition Costs: Be accountable for Transition Costs &lsquoGlobal Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions Preferred Qualifications/Skills Experience or exposure on digital deployment or projects Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering Provide inputs for Transformation Focused with E2E view of the proposed solution Proficient in leading the project set up through to delivery new capabilities, and closure for all deals Excellent interpersonal skills Proficient in MS Office Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Kokan Ngo is looking for Social Media Coordinator to join our dynamic team and embark on a rewarding career journey Content Creation:Develop, create, and schedule engaging content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, and others Write compelling captions and create visually appealing graphics and videos Ensure all content aligns with our brand voice and guidelines Social Media Management:Monitor, respond to, and engage with our online community Manage social media calendars and ensure timely posting Collaborate with the marketing team to plan and execute social media campaigns Analytics and Reporting:Track and analyze social media performance metrics Provide regular reports on social media insights and trends Use data to optimize content and improve engagement Strategy Development:Assist in the development of social media strategies to increase brand awareness and engagement Stay updated on the latest social media trends, tools, and best practices Propose new ideas and concepts for social media content Collaboration:Work closely with the marketing, design, and content teams to ensure cohesive messaging across all channels Partner with influencers and other brands to enhance our social media presence

About Role Strong database concepts and experience in SQL can convert any business requirement into a SQL statement Expertise in Excel, PowerBI Working experience in R, Python, Tableau, Datastudio is a good to have Experience of working in an analytics role in marketing function is a plus but not mandatory Quick learner and able to work in dynamic work environment Team player and comfortable in collaborating with people from multiple disciplines Roles & Responsibilities Develop an understanding of key business drivers and metrics for Marketing Building templates, dashboards in Excel/Google Sheet/PowerBI for operational and management reporting Statistical and Analytical Models and methods for data analysis related to all Marketing initiatives Perform data extraction, ad-hoc analysis and provide relevant insights to the team Setting up data bank for historical/current trends Business analysis and understanding to highlight key lead indicators Qualifications & Experience Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute 2+ years of experience in working on data analysis and reporting/business intelligence systems

Job Summary The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success. Responsibilities Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims Coordinate with team members to optimize workflow and achieve operational targets Implement strategies to improve service delivery and customer satisfaction Monitor and analyze performance metrics to identify areas for improvement Provide guidance and support to team members to enhance their skills and productivity Collaborate with other departments to ensure seamless integration of operations Develop and maintain documentation for operational processes and procedures Ensure compliance with industry standards and regulations in Property & Casualty Insurance Utilize MS Office tools to generate reports and presentations for management review Facilitate training sessions to keep the team updated with the latest industry trends and practices Address and resolve any operational issues promptly to minimize disruptions Foster a positive work environment that encourages teamwork and innovation Contribute to the companys goals by driving operational excellence and efficiency Qualifications Demonstrate proficiency in MS Office applications to manage and analyze data effectively Possess a strong understanding of Auto Policy Admin and Auto Claims processes Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices Display excellent communication skills to interact with team members and stakeholders Show ability to work in a hybrid model with night shift availability Have experience in managing operations within a similar industry setting Bring a proactive approach to problem-solving and process optimization. Certifications Required Microsoft Office Specialist certification is required.

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong analytical skills with proficiency in data manipulation and reporting tools- Expertise in sales performance metrics, incentive plan design, and compensation methodologies- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders- Proven leadership abilities to manage and motivate a team- Experience with CRM systems and incentive compensation software- Financial acumen and understanding of budgeting and forecasting- Bachelor s degree in Business Administration, Finance, or a related field ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills"Varisense, Anaplan, Calidus Roles and Responsibilities: "An ""Incentives Management Team Lead"" is responsible for overseeing the design, implementation, and ongoing management of incentive programs within an organization, leading a team to ensure accurate calculations, timely payouts, and alignment with business goals, while collaborating with cross-functional teams to optimize incentive strategies and compliance with relevant regulations; key duties include developing incentive plans, analyzing performance data, resolving disputes, and driving process improvements to maximize program effectiveness. Key Responsibilities:Incentive Plan Design & Development:Collaborate with sales, marketing, and HR to design and implement incentive plans aligned with business objectives and performance metrics. Develop complex incentive structures, including quota setting, target calculations, and payout formulas. Ensure clear communication of incentive plans to all eligible employees. Data Analysis & Reporting:Analyze sales performance data to assess the effectiveness of incentive programs and identify areas for improvement. Generate comprehensive reports on incentive payouts, sales trends, and key performance indicators (KPIs) for management review. Utilize data analytics tools to identify patterns and insights to optimize incentive plans. Team Management & Leadership:Lead and mentor a team of incentive analysts responsible for data management, calculation, and payout processing. Assign tasks, provide coaching, and develop team skills to ensure operational efficiency. Foster a collaborative work environment and promote continuous improvement within the team. Compliance & Governance:Ensure adherence to all applicable incentive compensation regulations and company policies. Monitor incentive plan compliance, identify potential issues, and implement corrective actions. Conduct regular audits and reviews to maintain data accuracy and compliance. Stakeholder Management:Collaborate with cross-functional teams including sales leadership, finance, HR, and IT to address incentive program related issues and implement necessary changes. Communicate incentive plan updates and address inquiries from sales representatives and managers. " Qualification Any Graduation

About this role: Wells Fargo is seeking a Business Execution Consultant In this role, you will: Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction toless experiencedStrategy and Execution staff Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Excellent verbal, written, and interpersonal communication skills Strong presentation skills Intermediate to advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Strong project management skills Solid problem-solving skills 4 + years of experience as a professional translator and editor or proofreader, translating, reviewing and providing feedback on marketing, finance, legal and banking material, targeting Spanish-speaking audiences in the U.S. and Latin America 3 + years of verifiable professional experience translating transcreating creative content (such as marketing and public relation communication content) Expertise in transcreating that connects emotionally and is culturally appropriate with the target audience in Spanish Bachelors degree in Spanish translation or linguistics ATA certification A diplomatic and professional approach to providing and receiving feedback and critiques A willingness to look beyond the day-to-day work and seek out opportunities and understand big pictures Ability to develop effective relationships with both internal clients and external vendors Ability to multi-task and prioritize in a time-sensitive and deadline-driven environment Adaptability, flexibility, and attention to detail Positive attitude, and the willingness to constantly learn new things Experience with Computer Assisted Translation and Terminology tools (such as Wordfast, Studio, SDLX, Trados, MultiTerm, etc.) Experience with Adobe Acrobat and other common content tools Experience with translation management systems (SDL TMS or WorldServer) Experience with translation and terminology management tools (Trados Studio, WorldServer, SDLX, or equivalent) Experience using Internet-based resources such as dictionaries and glossaries Experience working in a complex, matrixed organization Job Expectations: Must take and pass required language assessment

Role Overview: Were on the lookout for a Buzz Lead Social & Audience Growth who lives at the intersection of content, culture, and conversation. In this role, youll shape the voice of our brand across platformsespecially Facebook and Instagramby creating buzzworthy content, driving engagement, and turning attention into action. You wont just postyoull spark. Whether its a viral moment, a timely trend, or a high-impact campaign, youll lead the charge in making our brand part of everyday conversations. Youll also own key performance metrics like link clicks, CTR, and reach, working closely with editorial, design, and growth teams to scale our presence and deepen our connection with the audience. Reporting and Scope: This role reports to the Head of Content & Co-Founder (Jaskirat Arora) and will lead a broader team structure comprising 67 Sub-Group Heads and 1520 Content Associates. What Youll DoDevelop and execute high-impact social media strategies tailored to each platformincluding Facebook, Instagram, TikTok, Threads, Flipboard, Twitter/X, and YouTube Shortsto drive audience growth, engagement, and performancePlan and optimize paid campaigns (especially on Meta) with a performance-first mindsetfocused on metrics like link clicks, CTR, and conversions Amplify editorial content across social platforms through timely, high-impact postswithout owning editorial planningLaunch real-time buzz campaigns that align with trending topics, pop culture moments, or live eventsworking like a live editorial desk on socialIdentify and implement new content formats (Reels, carousels, polls, memes) to keep the brand culturally in-tune and algorithm-friendlyContinuously experiment with creatives, copy, and targeting to drive performancetest fast, learn faster Monitor social media sentiment, moderate comments, and respond quickly during crisis moments to protect and shape the brands voicePartner with niche influencers, creators, and fan communities to co-create content and drive organic engagementTrack and report performance across platforms using tools like Meta Ads Manager, CrowdTangle, Chartbeat, TweetDeck, and native analyticsfocused on clicks to conversionsExperience with tools like Buffer, Later, or Sprout Social is a plus Partner with growth, product, SEO, and distribution teams to inform and support their KPIssuch as traffic, retention, and content discoverabilitywhile owning execution purely from a social amplification lens Stay up to date on algorithm changes, emerging platforms, and competitor activity to ensure the brand remains ahead of the curve

We are seeking a Social Media Strategist to join our dynamic team at FinnovationZ. The ideal candidate will specialize in Instagram content creation, focusing on driving follower growth and creating unique, engaging, and visually appealing content to make our page a standout success. This role offers a blend of creativity and strategy to enhance our online presence and brand impact. Responsibilities Develop innovative and engaging posts, reels, and stories to grow followers and establish an outstanding page presence. Craft creative campaigns like behind-the-scenes videos, audience challenges, interactive Q&A sessions, and trends-driven content to maximize engagement. Create monthly content calendars to ensure a cohesive brand story across all posts. Collaborate with the design and marketing teams to maintain brand aesthetics. Analyze performance metrics to refine strategies and increase content reach and engagement. Respond promptly to social media direct messages and comments to foster a positive and interactive online community. Stay updated with Instagram trends, algorithm changes, and best practices.

This is a full-time on-site role for a Social Media Executive located in Bihar, India at DigiGini Corp Pvt Ltd. The Social Media Executive will be responsible for media planning, communication, social media marketing, writing, and social media optimization (SMO) to enhance the companys digital presence and engagement. Responsibilities: Develop and implement a comprehensive social media strategy to enhance brand visibility and engagement. Create engaging content for various social platforms, including text, images, and videos. Monitor and respond to comments, messages, and interactions on social media. Analyze performance metrics and adjust strategies to improve results. Stay updated on social media trends, tools, and best practices. Work closely with the marketing and creative teams to align content with overall marketing goals. Qualifications Proven work experience as a Social Media Manager or similar role. Strong understanding of platforms like Facebook, Instagram, Twitter, LinkedIn. Experience with social media analytics tools (e.g., Hootsuite, Sprout Social, Meta Business Suite). Creative mindset with the ability to develop innovative content ideas. Ability to break down complex (especially AI-based) features into engaging posts. Knowledge of paid social media advertising is a plus. Minimum 1 year of experince.

About the Role We are looking for an accomplished Head of Facility design and operations for leading our Sort Center operations, and to lead the development and implementation of advanced automation solutions across our sortation centers. The ideal candidate will possess extensive experience in building large scale automated solutions for sorting operations, engineering design, automation technologies, running sort center operations, and project management within logistics or related industries. What you will do Strategic Leadership: Develop and execute the automation design strategy for large scale sorting automation for Meesho, aligning with the company's expansion roadmap Automation Design: Lead the design and deployment of innovative large scale sorting automation solutions to enhance the efficiency and accuracy of sortation processes Performance Management: Lead the sort center operations, establish performance metrics and KPIs to govern performance reliability and cost effectiveness Project Management: Oversee the planning, execution, and completion of automation projects, ensuring they are delivered on time, within scope, and budget. Cross-Functional Collaboration: Work closely with technology, and product teams to integrate automation solutions seamlessly into existing systems and workflows. Team Development: Build and mentor a high-performing team, fostering a culture of innovation, continuous improvement, and accountability. Vendor Management: Evaluate and manage relationships with external vendors and partners to source and implement best-in-class automation technologies. Compliance and Safety: Ensure all automation designs and implementations comply with industry standards, safety regulations, and company policies. What you will need Bachelors or Masters degree in Engineering (Mechanical, Electrical, Industrial) or a related field. 815 years of progressive experience in sort center design & operations, with a significant focus on large scale automation within sortation centers, warehouses, or manufacturing facilities. Proficiency in automation technologies, robotics, control systems, and material handling equipment. Proven ability to lead and develop design and operations teams, manage complex projects, and drive organizational change. ?Strong analytical and problem-solving skills, with a track record of implementing innovative solutions to complex challenges. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. Experience with project management methodologies and tools, with the ability to manage multiple projects simultaneously.

We are looking for a dynamic and results-driven Social Media Manager to join our team, providing an excellent opportunity to strategize, manage, and grow social media presence across various platforms. Responsibilities: Develop and execute social media strategies to increase brand awareness and engagement. Create, schedule, and publish content across various social media platforms. Monitor and analyze social media performance metrics, providing actionable insights. Engage with the audience by responding to comments, messages, and reviews promptly. Stay updated on social media trends and implement them into strategies. Collaborate with the content and design teams to produce engaging visuals and campaigns. Monitor, track, and report on social media performance using analytics tools, providing insights and recommendations for optimization. Engage with online communities by responding to comments, DMs, and reviews, fostering strong relationships with followers. Collaborate with cross-functional teams, including design, content, and marketing, to align social media initiatives with broader campaigns. Qualifications: Proven experience in managing social media platforms like Facebook, Instagram, LinkedIn, and Twitter. Strong understanding of social media analytics and tools (e.g., Hootsuite, Buffer, or Meta Business Suite). Excellent communication and copywriting skills. Creative mindset with an eye for design and content trends. Ability to plan, organize, and execute social media campaigns effectively. Degree in Marketing, Communication, or a related field is preferred.

: Job Title Team Manager Operations Global Reporting & Performance Measurement, Associate LocationPune, India Role Description The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions. The calculation, analysis and reporting of monthly performance attributions, in coordination with portfolio management and other reporting recipients. Performing calculations of performance metrics, and if required, explaining the findings and underlying methodology to Relationship Managers and institutional clients. Responsible for defining procedures and operating processes in line with regulatory/ industry/functional specifications, striving to continuously improve these processes. Measure, manage and articulate (potential) procedural risks and define appropriate actions for mitigation and long-term avoidance. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The calculation, analysis and reporting of monthly performance attributions, in coordination with portfolio management and other reporting recipients. Performing calculations of performance metrics, and if required, explaining the findings and underlying methodology to Relationship Managers and institutional clients. Responsible for defining procedures and operating processes in line with regulatory/ industry/functional specifications, striving to continuously improve these processes. Measure, manage and articulate (potential) procedural risks and define appropriate actions for mitigation and long-term avoidance. Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal tradings etc The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc evaluations and analyses. /Urgent tasks in their functions (MeasuresKPIs per process) Optimum Utilization of team strength & Cross trainings wherever required Operational Excellence Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions) , connects within the global leads- Client, Performance, Regulatory Reporting Client Centricity: Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs Synergies between Tech & Ops for possible automation People, Talent Development. Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach. Talent Retention, Effective back up planning and managing team staffing within respective sub functions Motivating and keep the team engaged specially during WFH (Virtual connects) very important Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole Stakeholder Management Engage with function wide, DWS India wide initiatives representing /leading the events Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM Compliance and Control Inculcate Positive growth and open mindset for self, team. Your skills and experience Exposure to Performance attribution analysis experience of 5+ years. Professionals certifications such as CFA / CIPM, is must. Understanding of Asset Management Operations preferred not mandatory. People management experience, preferred but not mandatory Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage. Experience of Setting up of a team, transitioning of work from Onshore location would be an added advantage Ability to work under tight deadlines. Team-player and Flexibility in working hours. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Job TitleCustomer Success ManagerJob Description and QualificationsPosition Overview: As a Customer Success Manager at UKG, you will leverage your extensive experience to lead strategic customer engagements, ensuring that our clients achieve maximum value from our solutions. You will be responsible for managing complex customer relationships, driving product adoption, and serving as a trusted advisor to senior executives. Key Responsibilities: Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts. Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Qualifications: Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Skills: Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Proven leadership skills and experience mentoring teams. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.

Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings - NIGHT SHIFT |Management Level Leadership Specialisation International BPO eClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Prepares performance reports by collecting, analysing, and summarizing data and trends Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Minimum Qualifications Overall experience of 10+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Requirements and skills Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, especially MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills

We are looking for a skilled IT & Compliance professional with 5 to 10 years of experience to lead our collections team in Mumbai. The ideal candidate will have expertise in IT-driven collections, system implementation, and BRD documentation. Roles and Responsibility Lead the implementation and enhancement of Loan Management Systems (LMS), Collection Management Systems (CMS), and CRM tools for improved operational efficiency. Develop and execute automation projects for digital collections, including AI-based predictive models, self-service payment portals, and automated follow-ups. Ensure seamless integration with digital payment solutions to facilitate smooth recoveries. Collaborate with IT teams to enhance cybersecurity and data security measures for collections platforms. Define and document business requirements for collections-related IT systems in collaboration with stakeholders. Monitor post-implementation system performance and recommend upgrades or optimizations. Develop an optimized manpower strategy across field collections, tele-calling, legal recovery, and digital collections, and implement AI-driven workforce allocation models to enhance productivity and reduce costs. Define KPI-based performance management frameworks to assess collection agent efficiency, develop and conduct training programs for collection agents on compliance, digital tools, and customer negotiation techniques, and engage with third-party collection agencies to optimize external recovery support. Develop and manage the annual budget for collections, IT upgrades, legal expenses, and workforce costs, optimizing cost structures by identifying cost-effective recovery methods and digital collection strategies while tracking and analyzing collection costs vs. recovery rates to maximize profitability. Coordinate with finance teams for effective allocation and utilization of collection funds, developing a performance-based incentive structure for field collection teams, tele-callers, and agency partners, and implementing data-driven incentive models based on Collection Efficiency (CE), Roll-Back Performance, and Legal Resolution Metrics. Design an automated incentive tracking system integrated with the collection dashboard, ensuring that the incentive structure is aligned with compliance policies and does not encourage aggressive recovery tactics. Develop and manage real-time dashboards for tracking collection efficiency, delinquency trends, and workforce performance, generating and presenting MIS reports, KPI analysis, and trend forecasting to senior management, providing insights on root causes of slippages and corrective actions to improve portfolio quality. Job Expertise in IT-driven collections, system implementation, and BRD documentation. Strong knowledge of RBI/NBFC collection guidelines, compliance, and risk mitigation. Experience in managing budgets, costs, and performance metrics. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Excellent communication and leadership skills. An MBA/PGDM in Finance, IT, Business, or a related field is required.