19759 Performance Management Jobs - Page 33

What you will do Lets do this. Lets change the world. Amgen is expanding its global Statistical Programming capabilities, with Amgen India (AIN) playing a key role in supporting integrated delivery across regions. As Sr. Director of Statistical Programming, you will provide local functional leadership from AIN, supporting global clinical development programs in close partnership with global teams through seamless execution that leverages digital innovation to drive quality deliverables, operational excellence, and regulatory compliance. Responsibilities: Provide strategic and operational leadership for statistical programming delivery within Amgens global framework, with site accountability ...

Job Overview: The Team Leader is responsible for supervising, guiding, and supporting a team to achieve business objectives and performance targets. The role involves daily monitoring, coaching, performance management, and ensuring operational efficiency while maintaining high-quality service standards. Key Responsibilities: Lead, motivate, and manage a team to deliver performance goals and KPIs. Allocate tasks and monitor day-to-day operations to ensure timely completion. Conduct regular team meetings and performance reviews. Identify training needs and provide on-the-job coaching for skill development. Ensure adherence to company policies, procedures, and quality standards. Resolve escalat...

Being a Team Leader , you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior custo...

Being a Team Leader , you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior custo...

Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to inform quality improvement initiatives and optimize processes. Provide training and coaching to team members on quality procedures and best practices. Monitor and report on key performance indicators (KPIs) related to quality metrics. Job Requirements Proven experience as a Quality Analyst or similar role in the BPO industry. Strong understanding of quality ...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager . Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation . As you tackle your new tasks for the day, you know that it will all lead to one thing that your de...

We are looking for a skilled Team Leader with 3 to 9 years of experience to join our team in the BPO industry. The ideal candidate will have a strong background in leading teams and driving business growth. Roles and Responsibility Develop and implement effective strategies to drive business growth and improve customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure success. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of continuous learn...

We are looking for a highly motivated and experienced Team Member to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience. Roles and Responsibility Collaborate with team members to achieve common goals and objectives. Develop and implement effective strategies to improve team performance. Provide excellent customer service and support to clients and customers. Analyze and resolve complex problems and issues efficiently. Maintain accurate records and reports of team activities and progress. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong communication and interpersonal skills are essential. Abilit...

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing t...

We are looking for a skilled Operations Manager to lead our team and drive business growth. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Develop and implement operational strategies to achieve business objectives. Manage and supervise a team of professionals to ensure efficient operations. Analyze operational data to identify areas for improvement and optimize processes. Coordinate with various departments to ensure seamless operations and resolve issues. Implement and maintain quality control measures to ensure high standards. Identify and mitigate risks to ensure compliance with regulatory requirements....

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager . Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation . As you tackle your new tasks for the day, you know that it will all lead to one thing that your de...

Key Responsibilities: Lead, mentor, and support a team to meet productivity and performance targets. Allocate tasks and monitor team activities to ensure timely completion of goals. Conduct regular team meetings and performance reviews. Identify training needs and coordinate skill development programs. Handle escalations, resolve conflicts, and maintain team morale. Ensure adherence to company policies, processes, and compliance standards. Track and analyze team performance metrics and prepare periodic reports. Collaborate with cross-functional teams to ensure smooth workflow. Provide feedback and implement continuous process improvements. Drive accountability, ownership, and quality in team...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an Operations Manager really do? Think of yourself as a leader and the master of your departm...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an Operations Manager really do? Think of yourself as a leader and the master of your departm...

Will assist HR manager for: -Talent acquisition -Employee onboarding -Training & development initiatives -Implementation of HR policies -Performance management & annual reviews -Ensure compliance -Compensation & benefits -Employee Engagement -HR MIS Required Candidate profile Proven experience as HR Generalist Knowledge of: -HR policies & procedures -Labor law -MS Office; HRIS system Excellent communication & people skills Problem-solving aptitude Results driven approach

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills. Roles and Responsibility Manage and supervise a team of customer service representatives to ensure high-quality service delivery. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to achieve business objectives and goals. Provide coaching and mentoring to team members to help them develop their skills and career. En...

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills. Roles and Responsibility Manage and supervise a team of customer service representatives to ensure high-quality service delivery. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to achieve business objectives and goals. Provide coaching and mentoring to team members to help them develop their skills and career. En...

We are looking for a skilled Operations Manager with 8 to 14 years of experience to lead our team in delivering exceptional results. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Develop and implement operational strategies to achieve business objectives. Manage and supervise a team of professionals to ensure efficient operations. Analyze operational data to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to align with organizational goals. Ensure compliance with regulatory requirements and industry standards. Foster a culture of continuous improvement and exc...

We are looking for a skilled Learning Experience Leader with 4 to 10 years of experience to join our team at TASKUS INDIA PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in learning and development, with excellent leadership skills. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee performance. Lead cross-functional teams to design and deliver training programs. Conduct needs assessments to identify skill gaps and develop targeted solutions. Collaborate with stakeholders to align learning objectives with business goals. Evaluate the effectiveness of training programs and recommend imp...

We are looking for a skilled Learning Experience Leader with 4 to 10 years of experience to join our team at TASKUS INDIA PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in learning and development, with excellent leadership skills. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee performance. Lead cross-functional teams to design and deliver training programs. Conduct needs assessments to identify skill gaps and develop targeted solutions. Collaborate with stakeholders to align learning objectives with business goals. Evaluate the effectiveness of training programs and recommend imp...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

Responsibilities (including, but not limited to): Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country.. Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures. Collaborate with senior leadership to identify workforce needs, talent gaps, and succession planning initiatives. Partner with talent acquisition efforts, including workforce planning, recruitment, and onboarding processes to service and retain top talent across diverse geographies. Drive employee engagement and retention strategies, including performance management, career devel...

The Senior Workforce Manager will be responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels that meet business requirements. The role involves collaborating with operations, client services, and leadership teams to deliver accurate workforce strategies, drive efficiency, and support business growth. Key Responsibilities Lead the workforce management function, including capacity planning, forecasting, scheduling, and intraday management. Develop and implement workforce strategies aligned with business objectives and client requirements. Partner with Operations and Client Services to provide insights and recommendation...